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Skift Take: It is disheartening to see the same publications that have previously reported on the perils of overtourism now behaving like golden retrievers chasing a tennis ball, sprinting after the hype with little critical reflection.
Hotel Communication Network (HCN) is on a quest to radically transform the way hoteliers think about in-room tablets. This year the company will introduce new, no-cost guest services for its Navigator 2.0 tablets, such as digital magazines, music streaming, AI-based itinerary planning, merchandising, ecommerce, and much more. Terry Donnelly has recently joined the company to serve as Chief Revenue Officer and begin driving an immediate return on investment for owners and operators.
Skift Take: IHG's latest franchising deal underscores how there's distribution pressure on independent hotel brands to join forces with the largest hotel groups.
CHICAGOJLL’s Hotels & Hospitality Group released its U.S. Select-Service and Extended-Stay Hotel Outlook 2025 report, providing an assessment of recent market trends and the sectors investment appeal, evaluating its potential to remain a strong investment option. The report shows the sector’s growth, with RevPAR reaching a record high of $78 in 2024, 14 percent above 2019 levels, as well as demand surging by 232,000 room nights year-over-year, nearly fully recovered from 2019.
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Seasoned hospitality executives Gadi Hassin, Lisa Zakharka and May Pendraat Kredner have joined forces to introduce a global hospitality management company specialising in experiential lifestyle hotels and hostels for todays digital nomads. Helios Hospitality Management launches with operations in Thailand and Portugal, having secured its first investment, and plans to expand its portfolio to 1,000 rooms under management within the coming year, with eyes on Central and South America, Southeast A
Big-brand hotels and independent properties offer different guest experiences, and thats the way it should be. Some travelers enjoy the familiarity and predictability of an international chain, while others are attracted to the unique local experiences provided by smaller lodgings like inns and B&Bs. Others could go either way!
After a busy year of development, Sandos Hotels & Resorts is proud to debut upgrades at all four of its unconventional all-inclusive properties. Upholding its sterling reputation as a purveyor of premier hospitality on Mexicos west and east coasts, the Cabo San Lucas, Cancun and Riviera Maya hotels new offerings showcase a brand-new upscale resort tower, new and improved restaurants and bars, elevated amenities, curated programming and more.
After a busy year of development, Sandos Hotels & Resorts is proud to debut upgrades at all four of its unconventional all-inclusive properties. Upholding its sterling reputation as a purveyor of premier hospitality on Mexicos west and east coasts, the Cabo San Lucas, Cancun and Riviera Maya hotels new offerings showcase a brand-new upscale resort tower, new and improved restaurants and bars, elevated amenities, curated programming and more.
The Q4 2024 Global Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE) showed that the global hotel construction pipeline continued its upward trajectory, reaching a new all-time high project count with 15,820 projects/2,438,189 rooms, a 4 percent increase in projects and a 3 percent increase in rooms year-over-year (YOY). There were 6,231 projects/1,098,620 rooms under construction worldwide at the end of Q4 2024, up 1 percent by projects YOY.
InterContinental Hotels Group (IHG) has acquired premium urban lifestyle brand, Ruby, for 110.5 million (~AU$181.5m) from Ruby SARL, as part of a master franchise and development agreement. Established in 2013, the Ruby brand 20 th brand in the IHG portfolio currently operates 20 hotels (3,483 rooms) in major cities across Europe and has another 10 pipeline hotels (2,235 rooms).
The digital landscape is evolving rapidly, and hoteliers who stay ahead of these trends will see higher engagement, increased brand awareness, and ultimately, more direct bookings.
Skift Take: Bali's tourism industry already has its fair share of challenges, so the last thing it needs is another issue that could hurt its reputation and future.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Hotels are changing fast, and AI (artificial intelligence) is leading the way. But hold onthis isnt some sci-fi takeover. AI isnt here to replace the magic of hospitality; its here to enhance it.
PHOENIX, ArizonaJLL’s Hotels & Hospitality Group announced it arranged a $29.5 million refinancing for The Maxwell Hotel, a 139-key boutique hotel located in the Queen Anne neighborhood of Seattle, Washington. JLL worked on behalf of the borrower, Staypineapple, to secure the 10-year, fixed-rate loan through a regional credit union. Opened in 2010, the five-story property includes guestrooms with modern amenities, an indoor pool, a fitness center, an on-site restaurant and bar, and 1,6
Ovolo Hotels is set to harness the power of artificial intelligence to elevate marketing efforts through a strategic partnership with innovative marketing group Nodal. A trailblazer in the digital marketing landscape, Nodal brings expertise in AI optimisation, utilising advanced data analytics and machine learning algorithms. Using AI to understating personas in a deeper way, Nodal can craft targeted campaigns to the right audience at the right time.
Hotel Designs Lorenzo Maraviglia appointed General Manager of Auberge Resorts Collections Collegio alla Querce Lorenzo Maraviglia appointed General Manager of Auberge Resorts Collections Collegio alla Querce Collegio alla Querce, Auberge Resorts Collections first Italian location, has announced the appointment of Lorenzo Maraviglia, a Tuscan-born industry-leading hospitality expert, as the new General Manager of the property ahead of its highly anticipated debut in March… Collegio alla Que
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
Skift Take: Skift spoke with Group Deputy CEO Jean-Jacques Morin about Accor's strategic pivot in key areas, such as why half of its new hotels will be in Asia this year.
Consider the last time you set out to plan your next holiday. Did you find it easy to make a quick decision on where to go, which airline and hotel to choose, which experiences to pick or restaurants to dine at? Chances are you didnt. And youre not alone.
What are the benefits of American hotel lodging certifications for professionals in the hospitality industry? First, Id like to congratulate the new president of AHLA, Rosanna Maietta. Her leadership marks an exciting chapter for the organization, and I look forward to working to support Rosanna and the association in continuing to advance the hospitality industry.
AI represents a myriad of tools that can be deployed iteratively to attain operational improvements to all stages of the guest journey, from better merchandising of experiences at the booking or prearrival phases through to onsite facility management and post-stay loyalty.
The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.
Hotel Designs Nobu announces new openings for 2025 Nobu announces new openings for 2025 Nobu Hospitality has announced the continued expansion of its global footprint in 2025 from the highly-anticipated Nobu Hotel Toronto, perched above the historic Pilkington Glass Factory, to the brands first foray into Italy, with Nobu Hotel Roma, set on the iconic Via Veneto… Set in the historic heart of Rome on the iconic Via Veneto, Nobu Hotel Roma merges the grandeur of two 19th-century buildings w
Pullman Hotels & Resorts, the pioneering hospitality brand established in 1859, proudly announces the opening of Pullman Chennai Anna Salai, a transformative destination redefining the boundaries between work, leisure, and culture in India.
With its ties to the Los Angeles communityencompassing 70 years of history, including 40 years as the companys headquartersHilton partnered with American Express to support Angelinos impacted by the recent devastating wildfires by donating 20,000 hotel room nights to families in need of temporary accommodations. Between mid-January and early February, more than 5,000 adults and nearly 2,000 children who were displaced or temporarily evacuated were booked for up to seven nights at Hilton-branded
Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!
Even with increased wages and benefits, 65% of U.S. hotels report staffing shortages, a decrease from the 76% reported in May 2024, according to a survey by the American Hotel & Lodging Association (AHLA) and Hireology.
Hotel Designs Breaking news IHG Hotels & Resorts acquires Ruby! Breaking news IHG Hotels & Resorts acquires Ruby! InterContinental Hotels Group PLC (IHG) has announced the acquisition of premium urban lifestyle brand Ruby, its 20th brand, as it targets global expansion… Established in 2013, the Ruby brand currently operates 20 hotels (3,483 rooms) in major cities across Europe and has another 10 pipeline hotels (2,235 rooms).
Skift Take: A U.S. bankruptcy judge approved Spirits restructuring plan to emerge from bankruptcy as a private company, just a week after the ultra-low-cost carrier rejected Frontiers proposal for a merger.
Lets be honest, the current influencer marketing model for hotels often feels like a race to the bottom. Hotels are bombarded with requests for free stays, often from "influencers" with questionable engagement and a focus on their own personal brand, rather than the hotels story. Meanwhile, genuine storytellers and content creators who could truly showcase a hotels unique offerings are often overlooked.
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
InterContinental Hotels Group, PLC reported Q4 and full-year 2024 results. Highlights include: Trading and revenue System size and pipeline Margin and profit Cash flow and net debt Shareholder returns Strong delivery on our clear framework to drive value creation set out in February 2024 Elie Maalouf, CEO, IHG Hotels & Resorts, said, Thanks to the hard work and dedication of our teams around the world, 2024 was an excellent year of financial performance, strong growth, […] The post IHG
Book yourself a boutique stay at Sierra Sky Ranch. Nestled in the foothills of the Sierra National Forest, this delightful property is only a stones throw from Yosemite. Guests can hike up to the waterfalls and stroll under the sequoias.
Marriott Bonvoy, in partnership with Manchester United, offers fans the opportunity to stay in a suite inspired by football legend Gary Neville. They will also have the chance to meet the former player himself and experience the exhilaration of a Manchester Derby match.
Skift Take: The layoffs are the first in Southwests 53-year-old history as the carrier faces pressure to boost its bottom line following a bitter battle with activist investor Elliott Investment Management.
Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.
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