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Overbookings can be stressful for the front desk and the guest, but you can manage them with ease if you have a proper plan in place. While for some hoteliers it’s best to avoid overbookings altogether, for others, a good strategy can increase revenue, improve the occupancy rate and mitigate losses.
Overbooking can be a cost-effective strategy if implemented correctly. What is a hotel overbooking strategy? The hotel overbooking strategy is a revenue management technique that hotels use to maximise occupancy and revenue. Tips to make your overbooking strategy a success 1) Be data-driven in your approach.
Overbooking is a common problem in the hospitality industry, causing major issues for both – hoteliers and guests. Striking the perfect balance between fully booked rooms and avoiding overbooking can be a challenging task. This is why our guide discusses how to avoid overbooking in hotels. Why Do Hotel Overbookings Happen?
Hotel overbookings can be a divisive topic. However, you can minimise the risk of having to walk travellers if you have a solid overbooking strategy. However, you can minimise the risk of having to walk travellers if you have a solid overbooking strategy. What is the definition of overbooking for a hotel?
With a data-driven approach and AI-powered tools like eZee Mint AI , you can still maximize occupancy, increase revenue per room , and turn last-minute demand into profits. Late Bookers Are Desperate Make It Work in Your Favor A week before the concert, most budget-friendly accommodations are already sold out. But you have to act fast.
Rudraksh Club & Resort is the first and only to offer private, spacious, and luxurious accommodation in the holy city of Ujjain [Madhya Pradesh]. Strategically located on the banks of a river, it is the first choice of accommodation for most visitors to the city. This led to rate disparity, overbooking and inventory discrepancies.
In the ever-evolving hospitality industry, staying competitive demands more than just offering great accommodations and service. An RMS should provide detailed insights into key performance metrics such as Room Revenue Per Available Room (RevPAR), Average Daily Rate (ADR), occupancy rates, booking pace, and revenue forecasts.
While they can be a wild card in the hotel management game, they offer a unique opportunity to maximise occupancy and revenue. Last-minute hotel room bookings have a range of benefits including: Maximised occupancy : Filling rooms at the eleventh hour ensures that you’re making the most of your available inventory.
Finding the right balance between OTAs and direct bookings is a crucial strategy for hotels and accommodation providers for success. Channel management: Use a channel manager to synchronise availability and rates across all distribution channels, reducing the risk of overbooking and ensuring rate parity.
By implementing an inventory tracking system, hotels can minimize underbooking, reduce overbooking risks, set competitive prices and provide a seamless guest experience, ultimately leading to increased revenue and improved operational efficiency. This prevents overbooking and rate disparities, enhancing the guest experience.
With a selection of 80 rooms, encompassing suites, pool villas, and infinity pools, this exceptional property provides guests with exclusive and nature-inspired accommodations. This has minimised revenue loss from vacant rooms while maximising our occupancy rates.”
Offering competitive rates during off-peak seasons allows hotels to remain active in the market and attract guests even when other competitors might be struggling to maintain occupancy. During peak seasons, when rooms are in high demand, higher rates can help control the rate of bookings, preventing overbooking scenarios.
This myth has gained momentum because RM services are being adopted majorly by high-end accommodation providers. Myth #7: Overbooking is a curse and should NEVER be used Overbooking can make or break a hotel; it is like a double edge sword. 100% occupancy rate and better revenue. Do not shy away from revenue management.
“On the one hand, the platform’s stability means that I’m no longer worried about getting an overbooking call on a Saturday night. But from a results perspective, the moment we switched on SiteMinder, our occupancy immediately shot up.
On the edge of the busy city, The Dylan maintains a sanctuary of calm, with the property seeing guests from all walks of life; from business travelers, to holiday makers, to even those who require accommodation during medical treatments. One of these is overbookings. Ultimately increasing my occupancy and avoiding overselling.”.
These frontline employees are instrumental in shaping the guest experience, impacting occupancy rates, and ultimately driving revenue. Enhancing Occupancy Rates through Efficient Management Managing Overbookings and Walk-Ins Reception staff play a critical role in managing overbookings and walk-ins, which are common in the hotel industry.
A hotel room type describes the accommodation on offer at a hotel and helps guests understand exactly what they’re booking when planning a stay at a hotel. Hotel rooms by occupancy. One of the most obvious and straightforward ways that hotel rooms can be categorised is by the number of people the room accommodates.
Our accommodations are now professionally run. Integration of Little Hotelier’s channel manager and booking engine help the property control everything in one place For serviced apartments like Long N Joy, using a channel manager is crucial to help the accommodation to distribute rooms for sale on multiple channels.
This feature helps streamline the booking process, reducing the risk of overbooking and ensuring a smooth check-in experience for guests. Reporting and analytics The software includes robust reporting and analytics capabilities, allowing hoteliers to track key performance metrics, such as occupancy rates, revenue, and guest demographics.
This efficiency not only reduces operational costs but also minimises the risk of overbooking or scheduling conflicts. Higher occupancy, increase in revenue An efficient online booking system optimises room occupancy by displaying real-time availability and encouraging last-minute bookings.
This is exciting for your business because it presents an opportunity to push the limits of your occupancy and cash-in on increased revenue. Strategies to prepare for peak season in the hotel industry When peak season is just around the corner, it’s exciting – you’re looking forward to welcoming guests and having full occupancy.
The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. Skewed Occupancy Data Accurate occupancy data is important for hotels to make informed decisions. By leveraging this data, hotels can adjust their overbooking strategies and better understand their no-show rates.
Effective hotel distribution strategies enable hotels to target the right audience, optimise occupancy rates, and enhance revenue management. New channels like Airbnb are surging in popularity among accommodation providers – and even for hotels as the platform opens booking opportunities for a wider range of businesses.
Any kind of hotel booking reservation system should easily integrate with the accommodation provider’s existing technology infrastructure. You also can keep the rest of the staff more organised and efficient, because everyone will have access to live information about the current occupancy at the hotel.
Maintaining rate parity, real-time inventory, handling overbookings and under-bookings, and whatnot! Upsell Other services: With the booking engine, you should be able to upsell your extra services along with accommodation, thus giving you a chance to increase your revenue. But then, ever wondered how much it’s worth?
The database collects and distributes information on room availability, occupancy rates, and inventory for travel services worldwide. This helps them attract a larger audience, increasing bookings and occupancy rates. The most popular GDS networks include Amadeus, Sabre, Galileo, and Worldspan.
Plus, it leads to complexities such as rate parity/inventory disparity, overbookings, and guest dissatisfaction. Without the right insights, it becomes tough to develop a marketing strategy to attract guests from all segments for more sales, occupancy, and revenue - leisure, family, corporates, large groups, etc.
And even then, manually-managed distribution is risky: any delays in updating rates and availability on a channel’s extranet could mean selling a room that isn’t available or selling at a lower rate, which can lead to overbooking and sub-optimal yield management. In the case of one-way sync, reservations or cancellations will not be imported.
With dynamic pricing, room rates are not fixed but are adjusted based on market demand, competition, time of booking, customer behavior, occupancy, and other factors that can influence booking patterns. Prices change dynamically (hence the name) using real-time data to maximize your revenue and occupancy rates. Maximizing occupancy.
The resort offers an array of luxurious accommodations, including spacious rooms with panoramic views and more than 46 private cottages ensconced within lush greenery. With a more efficient booking process, the resort achieved higher occupancy rates and a substantial boost in income.
The corporate travel market can be a particularly valuable one to tap into, as it can be less price sensitive and can significantly boost mid-week and low season occupancy rates. The simple SiteMinder GDS user experience reduces the risk of overbooking and simplifies reservation management for hotels. What does Apollo do for hotels?
Inventory Management & Overbooking When looking to maximise profits, having room availability data at your fingertips can give a hotel a competitive advantage, and optimise prices according the hotel inventory you have left on the books.
Before adopting SiteMinder, the accommodation used another provider that lacked the user-friendly qualities and requirements that were needed. Hoteliers can boost their occupancy and drive revenue effortlessly by showcasing their property across numerous channels without additional charges.
Before adopting SiteMinder, the accommodation used another provider that lacked the user-friendly qualities and requirements that were needed. Hoteliers can boost their occupancy and drive revenue effortlessly by showcasing their property across numerous channels without additional charges.
A Hotel PMS provides several operational reports, including a history and forecast report, revenue report, reservation report, housekeeping report, night audit report, financial report, guest history report, occupancy reports, etc., Scalability : The PMS should grow with your business and accommodate future needs.
Features Streamlined booking management : Little Hotelier’s intuitive system simplifies booking and reservation management for small hotels, ensuring easy tracking of availability and confirmations, thus minimising overbooking and enhancing guest check-in experiences.
From increasing occupancy to generating direct bookings and increasing ADR, lodging operators have a lot on their plate. At full occupancy , that’s $6,375 in potential revenue each day. At its average occupancy rate of 72%, the average revenue per night is $4,590. No more overbookings. of revenue per hour. Book a demo 2.
From conferences to weddings and production crews, securing group business is a surefire way for hotels to fill occupancy months in advance. These professionals seek hotel accommodations and facilities for various circumstances, such as weddings, tournaments, hosting crews, business travel, or conferences. PMS integration.
What is a Hotel Reservation System A Hotel Reservation System is a software solution designed to facilitate and manage booking accommodations and other guest-related services at your hotel. This prevents overbookings, eliminates misunderstandings, and ensures that guests receive precise information when making reservations.
With over 80% of leisure travelers globally booking accommodations online in 2024, as per Statista, the shift towards online travel booking is unmistakable. Through a blend of online, offline, or combined efforts, the approach to promoting accommodations is continually adapting.
This avoids overbookings while maximising exposure. These allow you to track room demand, occupancy rates, and competitor pricing, enabling you to adjust rates dynamically. Your channel manager instantly updates the availability across all OTAs you’re listed on, ensuring there’s no risk of overbooking.
Inventory Management & Overbooking When looking to maximise profits, having room availability data at your fingertips can give a hotel a competitive advantage, and optimise prices according the hotel inventory you have left on the books.
Think about introducing occupancy sensitive cooling and heating systems that adapt to when people are present in the room. Practically every successful hotel business relies on cutting edge technology to maintain their edge in an increasingly digitised and competitive accommodation landscape.
We tend to have an occupancy rate of around 90% throughout the year and outperform STR market benchmarks by up to 30-40%. A GM or somebody who’s operationally focused will never be aggressive on a revenue strategy in terms of overbooking. By operating this way we perform much better on the top line.
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