Little Hotelier

OCTOBER 13, 2024

What is hotel customer service? Hotel customer service is support provided to guests by hotel staff, in order to meet their needs, enhance their experience and ensure satisfaction during their stay. There’s an opportunity to offer great customer service whenever a member of staff interacts with a guest.

Services 52

Services Hotels Travel Consumer 52

Social Hospitality

SEPTEMBER 10, 2023

Chatbots Responsive, friendly customer service is crucial. However, you may find responding to every FAQ quickly becomes overwhelming — particularly if you don’t have a customer service department to lean on. VR headsets can also help desk agents upsell rooms when guests do arrive.

Marketing 130

Marketing Market Consumer ROI 130

STAAH

APRIL 23, 2024

From spa services to dining experiences and beyond, hoteliers are leveraging dynamic pricing strategies to optimize ancillary revenue streams. Hotels can increase revenue per guest by adjusting prices according to demand, seasonality, and consumer preferences , achieved through upselling and cross-selling additional services and products.

Revenue Management 91

Revenue Management Revenue Ancillary Revenue Management 91

SiteMinder

SEPTEMBER 12, 2024

Other technologies such as apps and AI also play a part in how a smart hotel operates to provide guests with fast, easy, service. As more technology becomes available and more guests show a preference for it, even more accommodation providers will begin to jump on board. What is the concept of smart rooms? billion within the decade.

Hotels 98

Hotels Services Accommodation Operations 98

Hotel Speak

JANUARY 25, 2024

He added, “Hoteliers are becoming more creative with the amenities and spaces they offer their guests and in the last year alone, we’ve seen a significant increase in properties selling additional bookable services. of guests added an upgrade to their reservation while checking in, with an average upsell value of $48.

Average Daily Rate 79

Average Daily Rate Revenue Travel Upsell 79

SiteMinder

SEPTEMBER 4, 2023

Bringing Thai warmth and charm to life, Chatrium offers guests a crafted culture, luxurious space and charismatic services. From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. Want unbeatable revenue results for your own hotel or accommodation business?

Operations 98

Operations Revenue Hotels OTA 98

Catala Consulting

MAY 17, 2024

Personalized Service Reception staff have the opportunity to provide personalized service, which can significantly enhance the guest experience. This personalized approach not only improves guest satisfaction but also encourages additional spending on amenities and services, thereby boosting revenue.

Revenue Management 52

Revenue Management Revenue Management Upsell 52

STAAH

DECEMBER 12, 2023

Create attractive holiday-themed packages that include accommodation, festive meals, entertainment options, or exclusive amenities. This not only adds value for guests but also allows hotels to upsell services and capture diverse customer preferences.

Target Marketing 81

Target Marketing Cancellation Revenue Forecasting 81

STAAH

OCTOBER 18, 2022

From before they arrive and visit third-party sites or OTAs to look for accommodation or online reviews to your website, email communications and the actual stay – everything contributes towards guest experience. These communications become a fantastic opportunity to upsell your services. 1 Pre-arrival contact.

Revenue 85

Revenue Upsell OTA Overbooking 85

SiteMinder

SEPTEMBER 6, 2023

Enhancing the guest experience: Complimentary services or amenities as part of a promotion can elevate the overall quality of a guest’s stay. She has several options for accommodation, but she (or her organisation) opts for your hotel due to a “Book two nights and receive a complimentary airport transfer” offer.

Hotels 105

Hotels Events Upsell Occupancy 105

Hotel Business

JANUARY 24, 2024

” He added, “Hoteliers are becoming more creative with the amenities and spaces they offer their guests and in the last year alone, we’ve seen a significant increase in properties selling additional bookable services. .” More hotels are accommodating the evolving needs of remote workers and bleisure travelers.

Upsell 59

Upsell Occupancy Travel Revenue 59

Clock Software Hospitality

NOVEMBER 24, 2020

Millennials invest their spending potential in guest experiences and encourage their peers to do the same, which has resulted in a reversal of roles: independent hotels now cater heavily to luxury travel, while established brand chains are investing in affordable accommodation.

Upsell 52

Upsell Hotels Accommodation Events 52

Hotel Speak

JUNE 6, 2024

The acquisition of SHR — based in Houston, Texas — will enable Access to make further inroads into the US market and service larger hotel groups, which often have more complex distribution needs than smaller boutique and independent operators. Access is already a leader in providing software and services to UK and European hotels.

Revenue 83

Revenue Hotels Operations Casinos 83

Little Hotelier

APRIL 4, 2024

Firecastle is not so much an accommodation provider, but a haven for visitors that encompasses a cafe, bakery, grocer, delicatessen, gift store, and 10 charming guest rooms. The most valuable feature of Guest Engagement for us is the ability to upsell for additional revenue.

Revenue 52

Revenue Upsell Accommodation Services 52

SiteMinder

SEPTEMBER 6, 2023

Enhanced guest experience : Last-minute bookings give you an opportunity to impress – and provide relief to – a new segment of clientele with your impeccable service, potentially turning them into loyal customers. Elevate the guest experience and free your staff to focus on delivering exceptional in-house services.

Overbooking 98

Overbooking Occupancy Revenue Hotels 98

Little Hotelier

MARCH 10, 2024

A hotel competitor analysis allows your hotel or small accommodation to compare the strengths and weaknesses of your local peers with your own business, so you can work on being the most attractive option for visiting travellers. For example, if you are a budget property, you would compare yourself to other budget accommodations.

Accommodation 52

Accommodation Hotels Services Marketing 52

Little Hotelier

OCTOBER 30, 2024

Hotel guest activities are services offered by hotels to engage and entertain their guests, and to enhance the overall experience during their stay. Promote and upsell activities easily with Little Hotelier Little Hotelier’s direct booking engine lets you sidestep OTA commission fees while increasing the value of every reservation.

Upsell 59

Upsell Events Revenue Hotels 59

STAAH

NOVEMBER 22, 2022

The product or service you’re selling should be at the center of every element of your marketing mix. In a hotelier’s case or any accommodation provider, selling rooms is the main product to reach full occupancy. There are plenty of upselling tools available. PHYSICAL EVIDENCE – Service. Find out more here.

Hotel Marketing 75

Hotel Marketing Marketing Market Hotels 75

Little Hotelier

OCTOBER 17, 2023

Hotel revenue is the income your business earns from selling rooms or other products and services to guests. Of course, you must maintain rate parity (the same rate on your website as on the OTA) but try making booking direct a more attractive method by offering guests value-added services. What is hotel revenue?

Revenue 100

Revenue Hotels OTA Ancillary Revenue 100

Little Hotelier

APRIL 26, 2023

The Wix online booking system is a general appointment booking tool with self-service functionality. It allows customers of service-based businesses – hairdressers, yoga studios, hotels, medical centres and more – to book their own appointments directly through the business’s website. It comes as part of a Wix Premium Business Plan.

Upsell 59

Upsell Revenue Business Services 59

Cloudbeds

MARCH 23, 2023

In the hotel industry, eCommerce refers to the buying and selling of accommodation and related services over the internet. Consider adding a live chat widget to answer questions in real-time to guide them through the booking process and increase upselling opportunities. What is hotel eCommerce?

OTA 98

OTA Digital Marketing Market Marketing 98

Little Hotelier

NOVEMBER 20, 2023

Little Hotelier Little Hotelier is an all-in-one solution helping small accommodation providers run their business more efficiently, effectively, and profitably. Send personalised messages, create target upsell offers, offer digital check-in, collect feedback and reviews, and more. Learn more 2.

Upsell 59

Upsell Hotels Occupancy Revenue 59

eZee Absolute

OCTOBER 16, 2023

” It is when a hotel offers additional services or packages to enhance a guest’s stay. For example; providing exclusive conference room packages, spa services, or even collaborating with local travel agencies for city tours. Ever thought about how hotels can pocket some extra cash beyond just renting out rooms?

Ancillary Revenue 59

Ancillary Revenue Revenue Services Events 59

Cloudbeds

DECEMBER 17, 2024

You can use this information to send booking confirmations, upsell opportunities, and in-stay messages. For groups and corporate clients, company profiles are essential for managing payment methods and room preferences, enhancing service quality and operational efficiency. Drive revenue with personalized upselling and promotions.

Marketing 40

Marketing Market Upsell Revenue 40

eZee Absolute

FEBRUARY 7, 2024

Upsell Other services: With the booking engine, you should be able to upsell your extra services along with accommodation, thus giving you a chance to increase your revenue. Secure : While talking about payments, you must ensure your guests’ data remains safe from security breaches.

Upsell 59

Upsell Hotels Overbooking Revenue 59

SiteMinder

SEPTEMBER 6, 2023

Those who book directly are often: More invested in your property; More likely to engage with your services; and ultimately, More inclined to leave a glowing review. An online booking system automates the reservation process, freeing up your staff to focus on more pressing tasks like guest services and property maintenance.

Hotels 98

Hotels Revenue Occupancy Services 98

MediaBoom

APRIL 5, 2024

Travel marketing targets potential tourists by promoting unique destinations, accommodations, and services through digital channels. Identify terms and phrases that potential travelers use when searching for travel information, destinations, accommodations, and experiences.

Marketing Strategy 86

Marketing Strategy Marketing Market Travel 86

Hotelier Magazine

MARCH 11, 2024

With the OTAs, metasearch, short-term rentals and a litany of other travel resources, guests have near-endless optionality for accommodations. While guests still want those services, a wellness floor can incorporate whatever the owner or designer wants and any number of the latest health crazes.

Revenue 59

Revenue Branding Upsell Services 59

Cloudbeds

AUGUST 8, 2024

With travelers expecting more personalized and seamless services, one trend is making a significant impact: personalized guest transportation. Hotels have been providing guests with ground transportation services for a long time now. A personalized approach takes into account guest needs and preferences to offer an experience.

Upsell 52

Upsell Hotels Revenue Services 52

STAAH

JUNE 6, 2023

A hotel booking engine is a crucial tool for hotels and accommodation providers in today’s time. If you are a smart hotelier or any type of accommodation provider, you would not want to miss the chance of converting your website visitors from an OTA (or any other source) and bag the commission-free direct bookings.

Cancellation 74

Cancellation OTA Global Distribution System Revenue 74

Cloudbeds

MARCH 15, 2023

Benefits: A one-on-one relationship with guests that improves the user experience More opportunities for upsells before arrival No commissions paid to third-party OTAs or other marketplaces means more revenue and profits Loyalty bookings can lower overall costs by increasing the lifetime value of each guest.

OTA 98

OTA Revenue Sales Travel 98

eZee Absolute

OCTOBER 28, 2022

Better upselling. They can simply drop a text or pick the service from the catalog and voila! WhatsApp for business offers a catalog that allows guests to avail of any service — be it booking a cab, ordering food to the room, or anything else. Meaning, guests can browse through a hotel’s services and avail of whatever they want.

Hospitality 52

Hospitality Upsell Business ROI 52

Q4Launch

FEBRUARY 3, 2022

This is also prime time for upselling potential guests from their original reservation. Guest-facing staff members should do the following: Register the guest Collect method of payment Assign guests to their accommodation Direct the guest to their accommodation There are still plenty of opportunities to provide a unique experience.

Marketing Strategy 52

Marketing Strategy Upsell Occupancy Hotels 52

SiteMinder

FEBRUARY 14, 2024

Increased revenue opportunities Trends towards personalised travel experiences open avenues for upselling tailored services, from customised room settings to bespoke tour packages, directly impacting revenue. Three-in-four reported to SiteMinder that what they need from their accommodation provider has changed within the last year.

Tourism 59

Tourism Marketing Market Travel 59

Hotel Speak

JULY 24, 2024

By leveraging a diverse array of distribution channels, hotels can tap into different market segments and geographical regions, increasing visibility to attract high value customers which unlocks opportunities for upsell, therefore increasing the revenue potential.

OTA 75

OTA Hotels Revenue Revenue Management 75

SiteMinder

NOVEMBER 18, 2024

A destination management company is a professional services firm specialising in local expertise and resources to design, plan, and manage events, activities, and tours. They tailor their services to create unique, curated experiences. Their services allow you to enhance your guest offerings, save time, and focus on core operations.

Management 52

Management Events Services Occupancy 52

Amadeus Hospitality

OCTOBER 3, 2024

At the same time, every one of the hoteliers responding to our survey say they are keen to broaden and improve the services they offer guests. In addition to having a strong hotel booking engine with upselling and personalization features, the GDS is a critical platform for hotels to capture more bookings.

Global Distribution System 52

Global Distribution System Shopping Revenue Travel 52