Catala Consulting

MAY 17, 2024

Upselling and Cross-Selling Opportunities Effective Upselling Techniques Reception staff are in a prime position to upsell additional services and room upgrades. Training reception staff in upselling techniques is crucial for maximizing these opportunities.

Revenue Management 52

Revenue Management Revenue Management Upsell 52

Hotel Business

DECEMBER 12, 2022

The data covers key hotel performance indicators such as occupancy, RevPAR, booking lead time, length of stay, international and domestic travel, direct and OTA bookings, as well as upsell performance to forecast trends shaping the hotel industry in 2023. Hotels are generating better revenue. Memorable experiences outweigh rising inflation.

Occupancy 115

Occupancy Ancillary Revenue Upsell Revenue 115

Little Hotelier

NOVEMBER 20, 2023

Little Hotelier Little Hotelier is an all-in-one solution helping small accommodation providers run their business more efficiently, effectively, and profitably. Send personalised messages, create target upsell offers, offer digital check-in, collect feedback and reviews, and more. Learn more 2.

Upsell 59

Upsell Hotels Occupancy Revenue 59

SiteMinder

DECEMBER 13, 2023

For instance, Welcome Pickups promptly accommodated a guest’s request for a wheelchair-adapted car, demonstrating its ability to meet specific needs efficiently. It has also improved overall customer service and increased upselling opportunities. Absolutely, I would recommend hotels to use SiteMinder and Welcome Pickups.

Services 98

Services Upsell Hotels Operations 98

Hotel Business

JANUARY 24, 2024

of guests added an upgrade to their reservation while checking in, with an average upsell value of $48. More hotels are accommodating the evolving needs of remote workers and bleisure travelers. A quarter of guests continue to check-in online, and 2.2% Top upgrades included early check-in, parking, late checkout and pet fees.

Upsell 59

Upsell Occupancy Travel Revenue 59

Little Hotelier

APRIL 4, 2024

Firecastle is not so much an accommodation provider, but a haven for visitors that encompasses a cafe, bakery, grocer, delicatessen, gift store, and 10 charming guest rooms. The most valuable feature of Guest Engagement for us is the ability to upsell for additional revenue.

Revenue 52

Revenue Upsell Accommodation Services 52

STAAH

APRIL 9, 2024

Their proficiency at upselling room upgrades, promoting amenities, and suggesting additional services directly impacts the average spend per guest, thereby driving revenue growth. Operational performance underpins value perception and directly impacts guest conversions and revenue outcomes.

Revenue 96

Revenue Operations Revenue Management Upsell 96

STAAH

APRIL 23, 2024

Hotels can increase revenue per guest by adjusting prices according to demand, seasonality, and consumer preferences , achieved through upselling and cross-selling additional services and products. From spa services to dining experiences and beyond, hoteliers are leveraging dynamic pricing strategies to optimize ancillary revenue streams.

Revenue Management 91

Revenue Management Revenue Ancillary Revenue Management 91

Hotel Speak

JANUARY 25, 2024

of guests added an upgrade to their reservation while checking in, with an average upsell value of $48. More hotels are accommodating the evolving needs of remote workers and bleisure travelers. A quarter of guests continue to check-in online, and 2.2% Top upgrades included early check-in, parking, late check-out and pet fees.

Average Daily Rate 78

Average Daily Rate Revenue Travel Upsell 78

Little Hotelier

MARCH 10, 2024

A hotel competitor analysis allows your hotel or small accommodation to compare the strengths and weaknesses of your local peers with your own business, so you can work on being the most attractive option for visiting travellers. For example, if you are a budget property, you would compare yourself to other budget accommodations.

Accommodation 52

Accommodation Hotels Services Market 52

Amadeus Hospitality

OCTOBER 3, 2024

In addition to having a strong hotel booking engine with upselling and personalization features, the GDS is a critical platform for hotels to capture more bookings.

Global Distribution System 52

Global Distribution System Shopping Revenue Travel 52

STAAH

DECEMBER 12, 2023

Create attractive holiday-themed packages that include accommodation, festive meals, entertainment options, or exclusive amenities. This not only adds value for guests but also allows hotels to upsell services and capture diverse customer preferences.

Target Marketing 81

Target Marketing Cancellation Revenue Forecasting 81

Clock Software Hospitality

NOVEMBER 24, 2020

Millennials invest their spending potential in guest experiences and encourage their peers to do the same, which has resulted in a reversal of roles: independent hotels now cater heavily to luxury travel, while established brand chains are investing in affordable accommodation.

Upsell 52

Upsell Hotels Accommodation Events 52

SiteMinder

AUGUST 22, 2022

GuestJoy will further expand SiteMinder’s robust hotel commerce offering, allowing hoteliers to automate and digitise their guest communication, drive upsell revenues, and strengthen direct guest acquisition. GuestJoy has been a SiteMinder partner since 2017, with customers across the UK and Europe.

Ancillary Revenue 52

Ancillary Revenue Upsell Hotels ROI 52

Social Hospitality

SEPTEMBER 10, 2023

VR headsets can also help desk agents upsell rooms when guests do arrive. Giving guests a chance to see premium suites and penthouse accommodations may convince them to splash out on an upgrade during their stay. This will give folks who own a VR headset a chance to tour your rooms without ever leaving their own homes.

Marketing 130

Marketing Market Consumer ROI 130

Little Hotelier

APRIL 26, 2023

The general nature of this tool means that Wix Bookings lacks a number of valuable hotel booking features: there is limited opportunity to upsell and cross-sell, it is not multilingual, and you’re unable to easily optimise room rates. Wix Bookings Little Hotelier Booking Add-ons No ability to upsell or cross-sell during the booking process.

Upsell 59

Upsell Revenue Business Services 59

STAAH

NOVEMBER 15, 2022

Align your accommodation to meet the needs of everyone in the family – accessibility for seniors, creche or bunk beds for kids, etc. Upselling & cross-selling is a great ways to drive up incremental revenue is also on the rise by smart hoteliers. Offers for the whole family. Sustainability is not yet old news.

Hospitality 87

Hospitality OTA Travel Upsell 87

STAAH

OCTOBER 18, 2022

From before they arrive and visit third-party sites or OTAs to look for accommodation or online reviews to your website, email communications and the actual stay – everything contributes towards guest experience. These communications become a fantastic opportunity to upsell your services. Clever ideas to improve guest experience. #1

Revenue 85

Revenue Upsell OTA Overbooking 85

SiteMinder

MAY 2, 2024

We are a small business with community values, and have been a mainstay in Townsville accommodation options for many years.” Guest Engagement enables hoteliers to schedule and automate guest communications, personalise their emails, and boost revenue via upsell and extras offers.

Small Business 52

Small Business Upsell Revenue Dining 52

Hotel Business

SEPTEMBER 17, 2024

When creating filters for guests, such as guestroom location or the availability of a tub, it’s important not to make a situation where all room searches return as “unavailable” due to a guest requesting “nice-to-have” amenities that eliminate available accommodations due to missing fringe attributes.

Revenue 52

Revenue Revenue Management Consumer Travel 52

SiteMinder

SEPTEMBER 6, 2023

She has several options for accommodation, but she (or her organisation) opts for your hotel due to a “Book two nights and receive a complimentary airport transfer” offer. Enhancing the guest experience: Complimentary services or amenities as part of a promotion can elevate the overall quality of a guest’s stay.

Hotels 105

Hotels Events Upsell Occupancy 105

Hotel Speak

JUNE 6, 2024

Its use of AI means the content guests see on direct booking sites is tailored to them, increasing relevance for customers and helping hoteliers maximize revenues through conversion, upselling, and cross-selling.

Revenue 81

Revenue Hotels Operations Casinos 81

SiteMinder

SEPTEMBER 4, 2023

From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. Collecting data, prioritising attention to detail, and optimising personalisation are all keys to perfecting upsells and ancillary services. Pawarisa said the key to this is creating authentic connections.

Operations 98

Operations Revenue Hotels OTA 98

SiteMinder

FEBRUARY 14, 2024

Increased revenue opportunities Trends towards personalised travel experiences open avenues for upselling tailored services, from customised room settings to bespoke tour packages, directly impacting revenue. Three-in-four reported to SiteMinder that what they need from their accommodation provider has changed within the last year.

Tourism 59

Tourism Marketing Market Travel 59

eZee Absolute

OCTOBER 28, 2022

Better upselling. Make upselling easier and better. Upselling is undoubtedly one of the great business opportunities to increase the average revenue of a hotel. Hoteliers now consider WhatsApp as their go-to communication channel for upselling. Impact of WhatsApp on the Hospitality Industry. Smooth communications.

Hospitality 52

Hospitality Upsell Business ROI 52

STAAH

JUNE 6, 2023

A hotel booking engine is a crucial tool for hotels and accommodation providers in today’s time. If you are a smart hotelier or any type of accommodation provider, you would not want to miss the chance of converting your website visitors from an OTA (or any other source) and bag the commission-free direct bookings.

Cancellation 74

Cancellation OTA Global Distribution System Revenue 74

Hotel Speak

JULY 24, 2024

By leveraging a diverse array of distribution channels, hotels can tap into different market segments and geographical regions, increasing visibility to attract high value customers which unlocks opportunities for upsell, therefore increasing the revenue potential.

OTA 73

OTA Hotels Revenue Revenue Management 73

SiteMinder

JULY 29, 2024

Margins at hotels and other accommodation properties can be manipulated in a number of ways, from reducing expenses to increasing revenue in specific areas to contribute to better overall finances. This blog will give you a full guide to hotel profit margins and how you can boost the profitability of your hotel or accommodation business.

Ancillary Revenue 52

Ancillary Revenue Revenue Revenue Management Hotels 52

Little Hotelier

FEBRUARY 25, 2024

Another common strategy utilised in hotel revenue management consulting is to identify other potential revenue streams, from value-adding services, to new target markets, to opportunities to upsell and cross-sell. Strategies include offering add-ons and extras during the booking process, or upselling a guest to a more premium room.

Revenue Management 52

Revenue Management Revenue Services Management 52

Q4Launch

FEBRUARY 3, 2022

This is also prime time for upselling potential guests from their original reservation. Guest-facing staff members should do the following: Register the guest Collect method of payment Assign guests to their accommodation Direct the guest to their accommodation There are still plenty of opportunities to provide a unique experience.

Marketing Strategy 52

Marketing Strategy Upsell Occupancy Hotels 52

STAAH

OCTOBER 24, 2023

This not only boosts your profits but also allows you to establish a direct relationship with your guests, making upselling and future marketing more effective. STAAH SwiftBook offers a user-friendly reservation setup, simplifying the process for accommodation providers. Customize it to reflect your brand and website seamlessly.

OTA 81

OTA Revenue Upsell Market 81

TravelNet

JUNE 27, 2023

Improve Tape Chart filters user experience: Finding the perfect accommodations for your guests is now easier than ever with the improved Tape Chart filters. Seamlessly upsell guests or fill gaps for odd lengths of stay by exploring all units at your disposal.Your booking potential knows no bounds.

Minimum Length of Stay 52

Minimum Length of Stay Upsell Closing Consumer 52

SiteMinder

SEPTEMBER 6, 2023

The report states that almost 45% of travellers used a mobile app to book their accommodation and tours, while nearly 85% of travellers booked activities using their mobile device. Increasing last minute booking accommodation The portability and immediacy of mobile devices seem to be driving a change in travel booking behaviour.

Overbooking 98

Overbooking Occupancy Revenue Hotels 98

Cloudbeds

JULY 27, 2023

With over 12M accommodation searches daily , Trivago continues to be a popular metasearch platform and a key component of a hotel distribution strategy. As they search for the best value, Trivago enables them to compare hotel prices across different booking channels and find the best accommodation for their needs. Who are they for? .’

Cost Per Click 52

Cost Per Click OTA Digital Marketing Accommodation 52

eZee Absolute

OCTOBER 16, 2023

Upselling and Cross-Selling Train your staff to upsell and cross-sell ancillary services during check-in or throughout the guest’s stay. Create Packages Create value-added packages that include room accommodations and one or more ancillary services. Highlight any unique features or promotions to entice potential guests.

Ancillary Revenue 59

Ancillary Revenue Revenue Services Events 59

Hotelogix

JANUARY 18, 2024

  Entice more audience: Since the booking happens on your website, you can roll out special offers and upsell relevant services to attract more guests.  Highlight the charm of your accommodations and services through vivid descriptions and high-quality images.  It adds to your increased profit margins.

Overbooking 52

Overbooking Hotels Upsell Services 52

SiteMinder

OCTOBER 15, 2023

Travellers are now predominantly booking their accommodation online, making it more crucial for hotels to focus on capturing bookings via their own website, OTAs, metasearch, and other online channels. Online booking channels are important for hotels because they greatly increase your reach and visibility to potential guests.

Global Distribution System 59

Global Distribution System OTA Revenue Hotels 59