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And a Customer Relationship Management (CRM) system designed for hospitality has the power to make hotels stand out from the crowd. The one-of-a-kind set-up of hotel operations means the hospitality technology space is very fragmented. Positive guest interactions are the starting point for long-term loyalty and stand-out experiences.
Originally published on Hospitality Net By Michael Yeomans, Senior Vice President, Business Intelligence & Data Solutions Amadeus In the ever-evolving hospitality industry, the use of business intelligence is becoming increasingly important.
The hospitality industry has witnessed a significant shift towards digitalization, leading hotels to adopt digital keys as a way of improving internal operations, reducing costs, increasing direct sales, and enhancing hotel guest satisfaction. In fact, 70% of hotel guests would be more willing to stay at a hotel with digital key technology.
Whether you manage a boutique inn or a luxury resort, these innovations will redefine hospitality. Driving Revenue Growth in a Competitive Landscape In the cutthroat world of hospitality, every edge counts. It's like mind-reading, but for hospitality! Ready to future-proof your property? Let’s dive in!
GuestJoy is highly regarded within the hotel tech industry for its simple user experience, seamless guest communication functionalities and integration capabilities, which are essential for the modern hotelier to deliver a winning and profitable guest experience, while also optimising their booking and ancillaryrevenues.
“When I developed HotelIQ Decision Cloud, it was very important to me to make data more accessible to the entire commercial team by breaking down the walls that traditionally exist within a hotel’s sales, marketing and revenue management departments,” said Apo Demirtas, founder/CEO, HotelIQ. Fully connected.
The use of social media in the hospitality industry is controversial, mainly because we tend to analyze our marketing results by exclusively looking at last-click attribution. Still, your human staff can go a long way to redirect guests to your direct channels , upsell and increase your overall ancillaryrevenue.
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