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What is hotel upselling? Hotel upselling is the practice of encouraging guests to purchase additional services or upgrades during their stay, beyond their initial booking. In this blog, you’ll learn all the tips you need to make upselling a success at your business. Table of contents Why is hotel upselling important?
For years, the gold standard guiding business strategies for hotels has relied heavily on historical data, analyzed a few times a year (at best), making it difficult to swiftly respond to changing market conditions. DI can also be more proactive and suggest upsells tailored to guest profiles and booking patterns.
Looking ahead, hoteliers can expect increased use cases for artificial intelligence (AI) as part of the shift towards contactless hospitality, including: Facial recognition for ID verification Intelligent chatbots Personalized recommendations (dining, activities, services) Predictive maintenance and housekeeping Real-time resolution (ie.,
Forced modifiers are just one way upselling in hotels can be maximized During a busy time of the year, like the start of the holiday season which we are quickly approaching, hotels are continually looking for strategies to drive non-room revenue. Notice a guest is ordering the steak? Notice a guest booked using a conference code?
IRIS , a provider of mobile F&B and guest experience platforms for the hospitality sector, has partnered with hospitality management company Coury Hospitality to extend F&B mobile ordering across its portfolio following a 44% year-on-year increase in in-room dining sales.
Hoteliers are realizing the importance of investing in this technology not only for business performance but to be able to meet high guest expectations now and in the future. By embracing these innovative solutions, hoteliers can gain a competitive edge, enhance their business strategies, and drive significant revenue growth.
Technologies such as food delivery, ghost kitchen setups, and automated communications helped scores of restaurants remain business-worthy through the toughest times in recent history. And this seems to be just the beginning of a new era in the way food business owners operate. The Importance of Technology in Food Businesses.
Upselling in hotels often gets a bad reputation, but when done thoughtfully, it’s a powerful way to enhance the guest experience while boosting revenue. Upselling should feel like a helpful suggestion rather than a sales tactic. Upselling should feel like a helpful suggestion rather than a sales tactic.
A recent study by Agilysys, a leading global provider of hospitality software solutions and services, has revealed a surprising trend in the APAC hospitality industry: high guest satisfaction doesn’t necessarily translate into repeat business. This enables your team to provide more relevant and valuable upsells.
Analyzing hotel data is a significant way to offer guests customized, revenue-driving recommendations If you aren’t tracking guest behaviors and using this hotel data to provide your guests with personalized, revenue-driving recommendations, you’re missing out on a major upsell opportunity. The following are a few ways this can be achieved.
Hotels can leverage CRM data to drive repeat bookings, upsell experiences, and build stronger guest relationships. Business Intelligence & Reporting Dashboards How to handle all of that data of your hotel? Automated Upselling & Ancillary Revenue Tools Have no clue on how to make extra revenue for your hotel?
But they can also be digital, emailed to potential guests or partnering businesses as a neat summation of what your hotel has to offer. Inside pages: Devote sections to rooms, amenities, dining and services. Amenities & facilities: Showcase on-site offerings like dining, wellness areas, event spaces and recreational facilities.
This blog outlines simple, actionable strategies that hotels of all sizes can use to grow their business, from direct bookings to pricing strategies and everything in between. Read also: Guide on Customer Retention in Hotel Industry Encourage Group Bookings: Offer discounts or packages for weddings, business events, or group travel bookings.
These outlets include: Restaurants & Bars Cafes & Lounges In-house Spas or Salons Gift Shops & Boutiques Activity Desks or Tour Booking Counters Room Service & Mini-Bar Event Services Each of these outlets functions like a mini-business within your hotel. Who Should Use an Integrated Hotel POS System?
Consider the average business traveller. She could potentially even share her experiences with the wider business, earning your hotel more bookings from the organisation across the board. It may also give you access to a new market and create ongoing business.
From spa services to dining experiences and beyond, hoteliers are leveraging dynamic pricing strategies to optimize ancillary revenue streams. Hotels can increase revenue per guest by adjusting prices according to demand, seasonality, and consumer preferences , achieved through upselling and cross-selling additional services and products.
Whether its a seamless check-in process, personalized dining recommendations, or proactive problem-solving, customer satisfaction is at the heart of every hotel, resort, and travel business. Business travelers may receive recommendations for local co-working spaces or early check-in options tailored to their schedules.
But many still question the ROI of deploying voice technology, when in fact, voice-enabled devices provide measurable business value to the hotel operator, as well as enhance the guest experience. Voice-enabled smart speakers allow hotel operators to upsell services to generate new revenue. Here’s how: 1.
Operating with increasingly tight margins, many hotels can no longer support loss-making business units, yet F&B remains a pivotal service for the industry. This highlights the need to ensure more intelligent cost controls across the business which improve profitability and drive operational efficiency.
Corporate travel management Galileo helps make your hotel visible to corporate travel agents and management companies, where you can win high-value bookings from business travellers. Efficient upselling opportunities A GDS grants your hotel the opportunity to upsell without needing to put much effort in at all.
This allows a hotelier to] for instance, know what motivates guests to spend at the restaurant or, conversely, how to encourage locals dining at your restaurant to recommend your hotel to their friends. “A A sprawling resort’s needs may differ from those of a busy casino or a small boutique hotel.
Discover how you can increase your hotel ROI, while you’re maximizing revenue by choosing the right hotel technology Maximizing revenue and increasing ROI — it’s every business owner’s dream. But it’s not as simple as it sounds. Here are four ways hotel technology can offer a profitable return on investment, while maximizing revenue.
Beyond enhancing the customer experience, travel sellers are able to upsell additional services and personalize their offerings with room preferences, flexible dining, spa and fitness options, additional activities and experiences to maximize returns.
Yield management is a pricing and revenue management strategy that is used to maximise business performance. Table of contents History and development of yield management Yield management, which originated in the airline industry, marked a revolutionary shift in how businesses approached supply and demand. What is Yield Management?
This is a common issue for many businesses in the hospitality industry. The Winning Plan for Your Hotel To bring in more guests, you need a complete strategy that looks at different parts of your business. Let's explore some tried-and-true ways to make your place stand out in the busy hospitality market.
Upselling and Cross-Selling Opportunities Effective Upselling Techniques Reception staff are in a prime position to upsell additional services and room upgrades. Training reception staff in upselling techniques is crucial for maximizing these opportunities.
From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. Further to that, it opens up opportunities to unlock more revenue for the business. Want unbeatable revenue results for your own hotel or accommodation business? We wish you all the best for the future.
In order to maximize revenue across the business, hoteliers should focus their budget on elevating the guest experience using advanced reservations, distribution, marketing, and data services. These assets can all be creatively worked into pricing and upselling strategies during the shop and book process.
Such revenue can come from various sources, including: Food and Beverage: Restaurants, bars, in-room dining, and catering services can significantly contribute to ancillary revenue. Offering diverse dining options, themed events, and unique culinary experiences helps attract guests and drive F&B sales.
Train your staff to identify and capitalize on upselling opportunities. Creating attractive packages: Bundle services such as dining, spa treatments, and local tours into attractive packages. Building solid partnerships: Collaborate with local businesses and tourism boards for mutual referrals.
Some are price-sensitive leisure travelers, while others are business travelers with deeper pockets. Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. They also partnered with local businesses to offer special deals and promotions.
An app can track the most common types of guest requests, dining metrics and which menu items are the most popular, and how often they’re using the app to communicate with hotel staff. Management teams can use this information as a framework for making better business decisions and taking guest service to the next level.
Table of contents Why are hotel packages beneficial for your business? Hotel packages are more than just bundled offerings; they’re a strategic asset that can significantly elevate your business on multiple fronts. Competitive edge In a saturated market, hotel packages give you a competitive advantage.
Once a booking is made, automated emails kick in, confirming the reservation and even suggesting add-ons like room upgrades or dining options. Direct bookings are the lifeblood of your business , offering a pathway to profitability that sidesteps the commissions paid to online travel agents.
Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5 For instance, unique deals like hotel room upsell, or late checkouts can improve the stay while generating additional revenue. This is where robust strategies to enhance guest communication come in handy.
Some are price-sensitive leisure travelers, while others are business travelers with deeper pockets. Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. They also partnered with local businesses to offer special deals and promotions.
Some are price-sensitive leisure travelers, while others are business travelers with deeper pockets. Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. They also partnered with local businesses to offer special deals and promotions.
A concierge can help guests with everything from local tips to arranging special experiences, and these efforts can translate into increased revenue through upselling tours, local events, or unique add-ons. Arranging tours and experiences : Creating memorable experiences through partnerships with local businesses.
a reality, and following the launch, we are even more confident in our offerings,” Priya Rajamani, VP, implementation & support, Stayntouch, told Hotel Business. Hotels can deliver better service with a fully mobile platform, robust automation, mobile guest check-in and automated upsells that drive ROI. Stayntouch 2.0 Stayntouch 2.0
Partner discounts: Collaborate with local businesses or online platforms to offer mutual discounts. By attracting more guests through lowered prices, you increase the chances of selling additional services such as spa treatments, dining, or tours. Event-Based discounts: Offer special rates during local or global events or holidays.
Read on to explore 15 impactful hotel marketing strategies that will help your business thrive in this dynamic industry. Local SEO Tactics: Enhance Your Google Business Profile: Keep your profile updated with accurate contact details, high-quality images, and promotions. Ready to make every click count?
Ideally situated at the heart of the thriving tourism hotspot, City Oasis offers spacious comfortable rooms equipped with a kitchenette, free WiFi, an award-winning lagoon style pool, tropical BBQ area, dine-in restaurant, and free access to the nearby gym and memorial baths.
Robust business travel integrations Apollo makes your hotel accessible to corporate travel agents and companies, helping you to win valuable bookings from business travellers. Efficient upselling opportunities The GDS grants your hotel the opportunity to upsell.
Beyond enhancing the customer experience, travel sellers are empowered to upsell additional services and personalize their offerings with room preferences, flexible dining, spa and fitness options, additional activities, and experiences to maximize returns.
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