Remove Cancellation Remove Operations Remove Services
article thumbnail

Hotel Cancellation Policy: Best practices & process

SiteMinder

What is a hotel cancellation policy? A hotel cancellation policy outlines the terms under which a guest can cancel their booking without incurring a penalty, as well as those scenarios where there will be a fee associated with a cancellation.

article thumbnail

How to streamline daily operational tasks for your hotel today?

Inn Quest

As the hospitality industry evolves after the pandemic, it’s more important than ever for hotels to streamline their day-to-day operations to improve efficiency, enhance the guest experience, and increase revenue. Here are some ways to streamline operational tasks for your hotel.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Are You Treating Your Customers Like Dead Beats

A Sales Guy

As the delinquency extends they inform the customer that their service is in jeopardy. If still no response, they kill the customer’s service. To keep enjoying our service we ask that payment for this invoice be received before July 27, 2012. I wanted the service to work, not cancel it. I was in between.

article thumbnail

Why Companies Create Stupid Policies

A Sales Guy

Unfortunately, the client had to cancel after I booked my flight. I had no other business in San Francisco at the time, so I needed to cancel the flight. I’m planning a trip to Boston, so I decide to use my canceled ticket. These policies CLEARLY aren’t aimed at customer service. S**t happens right?

article thumbnail

What to Always Include in Your Event Planning Contract

Social Tables

You need a written contract to outline the terms and conditions of your service. Terms for Cancellation. To prevent monetary losses, indicate in the contract that all payments made up until the point of cancellation are non-refundable. Cancellation-By-You Clause. This is why a verbal agreement is never enough.

Events 115
article thumbnail

Health and Safety Initiatives for Hotel Operators in 2025

Horizon Hospitality

Hotel operators must adapt by implementing robust health and safety initiatives to ensure repeat bookings. 3) Contactless and Digital Services The shift toward contactless services is now a permanent fixture in guest expectations. Digital Payments and Room Service: Encourage digital payment options to reduce physical exchanges.

article thumbnail

How can hotels stay resilient in the face of another global IT outage

Hotel Business

It was also reported that Delta Airlines canceled more than 4,800 flights since the outage happened. This triggered a domino effect, impacting hotel bookings as stranded travelers frantically rebooked flights and adjusted itineraries, leading to a surge in last-minute cancellations and requests to modify their stay.