STAAH

JUNE 7, 2023

Find out more here Cancel Booking feature (enhancement) When cancelling bookings via STAAH MAX extranet, it will now display booking cancellation policy. So the property can see the policy before cancelling. New OTA Integration Online platform offering Hourly Hotels, Homestays, Service Apartments along with F&B.

Cancellation 91

Cancellation OTA Marketing Market 91

Cloudbeds

AUGUST 21, 2023

Sometimes overbooking happens simply because a guest doesn’t check out when they are scheduled to leave or if a room becomes “out of service” due to an unexpected maintenance issue. Additionally, you may distribute your hotel rooms across multiple third-party channels such as OTAs , GDS providers , or meta-search providers.

Overbooking 98

Overbooking Cancellation Occupancy OTA 98

Hotelogix

DECEMBER 17, 2024

Studies show that hotels lose up to 20% of their annual revenue to chargebacks caused by guest disputes, unclear cancellation policies, and OTA-related miscommunication. Unclear Policies: Guests may not understand cancellation fees or extra charges. Chargebacks are recurring in the hotel industry, costing hotels time and money.

Revenue 40

Revenue Cancellation OTA Hotels 40

STAAH

JUNE 6, 2023

If you are a smart hotelier or any type of accommodation provider, you would not want to miss the chance of converting your website visitors from an OTA (or any other source) and bag the commission-free direct bookings. You can easily set up your booking cancellation policy on STAAH Booking Engine.

Cancellation 85

Cancellation OTA Global Distribution System Revenue 85

Hotel Management

MAY 22, 2024

But if you break it down in terms of the players – OTAs, travel agencies, hotel websites and other players – all of them will be growing at a rate of somewhere between 6-10%. OTAs at the higher end of the range, 10%; hotels’ own websites, somewhere in the 8% range, but a really robust rate of growth.

Travel 130

Travel OTA Marketing Market 130

Cloudbeds

NOVEMBER 24, 2024

From checking in online to ordering room service off a mobile app or messaging housekeeping to request extra towels. detect if a digital key is not working) AI will support hotels in delivering hyper-personalized services at scale , to enhance the guest experience and streamline operations.

Upsell 98

Upsell Services Operations Accommodation 98

STAAH

MAY 16, 2023

Guests can be segmented by volume (booking more rooms at once), attributes (those wanting a sea view room vs a garden view), service offering, time of purchase, time used, or more. For instance, corporate clients may spend more on services within the hotel and get more volume of bookings throughout the year.

Revenue Management 96

Revenue Management Occupancy Upsell Revenue 96

SiteMinder

NOVEMBER 6, 2023

The platform works in a similar way to OTAs like Booking.com and Expedia , making money by charging an Airbnb commission on the reservations it facilitates. It sees the Airbnb service fee split between the host and the guest. Airbnb will take a cut of the cleaning fee based on the Airbnb service fee. What are Airbnb fees?

Cancellation 59

Cancellation Services Hotels OTA 59

Social Tables

JANUARY 14, 2022

Many hospitality conferences and conventions were virtual or hybrid events , while others were forced to cancel altogether. 2021 also brought about many exciting developments in hospitality technology, digital marketing, hotel services, and changes in travel trends. The Forum will take place at The Hythe. . HD Expo + Conference.

Hospitality 158

Hospitality Events Tourism Business 158

Hotelogix

SEPTEMBER 16, 2024

Whether managing a big hotel chain or a small boutique property, working with OTAs helps you reach more travelers and fill more rooms.    This blog will explain OTAs, how they work, and why they're essential for hotels. OTAs offer a platform where people can compare hotels, check prices, and book their stay instantly.

OTA 52

OTA Travel Cancellation Marketing 52

SiteMinder

JUNE 11, 2024

With four locations in the heart of the city, Brady Hotels is characterised by its genuine service and authenticity. We have embraced technology to enhance our guests’ experience, offering pre-arrival welcome emails, online check-in and express check-out services.

Global Distribution System 98

Global Distribution System Revenue Hotels Cancellation 98

SiteMinder

SEPTEMBER 7, 2023

Hotel fees encompass a range of extra charges guests may pay for amenities and services. Parking fees Whether it’s self-parking or valet service, parking fees provide secure and convenient options for guests who arrive with their own vehicles. These fees can be tiered based on the level of service offered.

Revenue 105

Revenue Hotels Services Cancellation 105

SiteMinder

JULY 13, 2024

That said, one has to ask: why are so many hotels’ margins still being eroded away by OTAs ? The growth of metasearch OTAs often outperform individual hotels in metasearch positioning and cost-per-click (CPC) performance. Some OTAs still use cached pricing.

Revenue Management 98

Revenue Management Revenue Management OTA 98

Little Hotelier

NOVEMBER 18, 2024

This could be due to a billing error, suspected fraud or simply dissatisfaction with service the hotel provided. These occur when the payment was originally processed by a third party, such as an online travel agency (OTA) or a booking platform. The credit card company then investigates the claim.

Cancellation 52

Cancellation Hotels Services OTA 52

Cloudbeds

FEBRUARY 28, 2024

These channels may include the hotel’s website booking engine, online travel agencies (OTAs), the global distribution system (GDS), wholesalers, and metasearch sites. When travelers book on your website, you can upsell them to premium rooms and cross-sell onsite services and add-ons like breakfast, dining, spa, and recreation.

Revenue Management 98

Revenue Management Hotels Revenue Operations 98

Cloudbeds

NOVEMBER 8, 2023

Ancillary services. Charges like parking, room service, tours, or rentals are often settled separately at different points in time. OTAs have their own payment processes and policies, which must be managed on a per-channel basis, something that “adds complexity to the payment ecosystem.” Cancellations and refunds.

Management 98

Management Cancellation Operations Hotels 98

SiteMinder

JUNE 24, 2024

Learn more Booking.com fees for hosts and hotel owners Like many OTAs, Booking.com charges some fees to hosts and hotel owners, and some to guests. Cleaning fee For properties that offer additional cleaning services, a cleaning fee might be charged. There are some scenarios in which Booking.com won’t charge a cancellation fee.

Cancellation 52

Cancellation Overbooking Revenue OTA 52

Little Hotelier

JUNE 5, 2023

These fees are designed to cover the operational costs of the platform and provide services such as customer support, secure payment processing, and the development of new features. Airbnb charges hosts a service fee for each booking. They primarily consist of two categories: service fees and taxes.

Cancellation 52

Cancellation Revenue OTA Services 52

Cloudbeds

JULY 15, 2023

These sites may vary to include online travel agencies (OTAs) such as Booking.com , Expedia, Tripadvisor, or Agoda; travel metasearch engines such as Google, Kayak, and Trivago; GDSs such as Amadeus and Sabre; bed banks such as Hotelbeds, or online marketplaces such as Airbnb, Vrbo (former HomeAway), etc. The same happens with a cancellation.

Management 76

Management OTA Cancellation Overbooking 76

Hotel Business

DECEMBER 21, 2022

Other key observations from the Portrait of American Travelers “Winter Edition”: Three quarters of active leisure travelers consult at least one online travel agency (OTA) on a regular basis when researching their travel.

OTA 64

OTA Travel Cancellation Intent 64

Hotelogix

APRIL 18, 2024

A common trend with novice hotels and hoteliers is to sign up with as many OTAs - Online Travel Agents (like booking.com , Expedia, etc) as possible. This is a fine strategy to start at, however, the problem is managing the hotel on all these OTAs. We used it to automate this rigmarole of updating inventories on OTAs.

OTA 52

OTA Overbooking Cancellation Business 52

eZee Absolute

JANUARY 13, 2023

In today’s digital world, users always scrutinize every service and product they are likely to purchase. They surf through the internet, various hotel websites, and OTA platforms to find a perfect stay at an affordable price. Handle cancellations like a pro. Handle cancellations like a pro. Keep your audience engaged.

Cancellation 98

Cancellation Hotels Management Business 98

eZee Absolute

SEPTEMBER 26, 2024

It’s when a guest books a room but simply doesn’t turn up without canceling. You’ve got the solo traveler who forgets about the booking, the big group that cancels last minute, and then there’s the mysterious disappearance act – no clue why they didn’t show up. There are a few different types of no-shows.

Cancellation 52

Cancellation Hotels Revenue OTA 52

Cloudbeds

OCTOBER 17, 2024

A basic strategy might involve listing your property on a few key online travel agencies (OTAs) like Airbnb and Booking.com and leaving it at that. A specific OTA may help increase occupancy , but it might not actually be profitable for your hotel. Instead of trying to outbid large OTAs, focus on finding the right balance.

OTA 76

OTA Occupancy Hotels Revenue 76

TravelNet

DECEMBER 5, 2022

Introduction Hopper is an award winning OTA with over 80M captive users in North America and was the most downloaded travel app in 2021. Hopper is an award winning OTA with over 80M captive users in North America and was the most downloaded travel app in 2021. How can Track customers best make use of your services?

OTA 52

OTA Cancellation Management Travel 52

eZee Absolute

SEPTEMBER 20, 2022

Evidently, this is the stage when she is most likely to turn to search engines, OTAs, metasearch platforms, destination marketing organizations (DMOs), and social media. By having a significant presence online; be it a dedicated website, Google My Business profile, OTA listings, social media, etc. And how could you do that?

OTA 96

OTA Hotels Travel Accommodation 96

Little Hotelier

JUNE 29, 2023

Once they hit “search”, Expedia spits out a long list of available listings, along with details about pricing, ratings, amenities, cancellation policies, and so on. Expedia’s cancellation and refund policies Expedia bookings have two types of cancellation policies: Fully refundable. Expedia OTAs. Non-refundable.

Cancellation 52

Cancellation Hotels OTA Travel 52

Little Hotelier

JUNE 27, 2024

Booking.com, the world’s largest online travel agency (OTA), forms a primary booking channel for a vast number of hotels and accommodation providers. As part of its service, Booking.com can facilitate payments from guests on behalf of hotels. As part of its service, Booking.com can facilitate payments from guests on behalf of hotels.

Cancellation 52

Cancellation OTA Accommodation Services 52

Little Hotelier

AUGUST 7, 2023

Travelocity is an online travel agency (OTA) that has been serving travellers since 1996. Travelocity is owned and managed by the Expedia Group, a leading global travel service provider. Features of Travelocity for small hotels Flights Travelocity provides a comprehensive flight booking service. What is Travelocity?

OTA 52

OTA Hotels Services Revenue 52

Cloudbeds

MAY 15, 2024

With rate parity in the hotel industry, if you sell a room on Booking.com for $100 per night, you will have to set the same rate on all other booking platforms, whether it’s other online travel agencies (OTAs) , metasearch engines, brick-and-mortar travel agents or your own website.

OTA 52

OTA Hotels Revenue Management Revenue 52

Xotels

APRIL 3, 2024

Also, gone are the days of selling the majority of your rooms through OTAs. Making sure you get your fair share of direct bookings allows you to compete with OTAs and avoiding to pay the hefty commissions on those bookings. Mix of business and leisure amenities and services (see how to target the bleisure market ).

Revenue Management 76

Revenue Management Revenue Management Ancillary Revenue 76

Hotel Business

SEPTEMBER 14, 2023

We’re offering services that you could opt into.” Because we get to see how we’re servicing them, how we’re marketing for them, who their customers are, and now with community, here’s how they’re accessing our system.” Wyndham also debuted its new OTA reconciliation tool.

Average Length of Stay 64

Average Length of Stay OTA Revenue Services 64

SiteMinder

FEBRUARY 28, 2023

China’s largest OTA, Trip.com, discovered the most popular destinations so far are Singapore, South Korea, Hong Kong, Japan and Thailand. A secure booking and payment process was a top 3 consideration for 55% when making a booking 62% have higher expectations when it comes to the standard of human-delivered accommodation services?

Tourism 105

Tourism Travel Accommodation OTA 105

SiteMinder

SEPTEMBER 6, 2023

Reduced cancellation risks : The closer the booking is to the stay date, the less likely it is to be cancelled. Enhanced guest experience : Last-minute bookings give you an opportunity to impress – and provide relief to – a new segment of clientele with your impeccable service, potentially turning them into loyal customers.

Overbooking 98

Overbooking Occupancy Revenue Hotels 98

Little Hotelier

FEBRUARY 5, 2024

This feature enables guests to make bookings through the hotel’s website, increasing direct bookings and reducing reliance on third-party booking platforms and avoiding OTA fees. One popular feature includes tracking how rooms are sold across major OTAs and how rates stack up against competitors. Cancel anytime.

Management 59

Management Overbooking OTA Accommodation 59

Inn Quest

AUGUST 15, 2023

Understanding the Hotel Channel Management Landscape Managing hotel bookings and distribution across multiple online travel agencies (OTAs) and booking platforms is becoming an increasingly complex and time-consuming task for hoteliers. Support and Training: Look for a provider with excellent customer service and training resources.

Management 52

Management Global Distribution System Overbooking OTA 52

Inn Quest

MAY 11, 2023

This strategy works especially well for lodging facilities that encounter seasonal fluctuations in demand or a high rate of cancellations. Hotels can increase bookings and lower the chance of cancellations by providing discounts to customers who make reservations in advance.

Revenue 88

Revenue Occupancy Hotels Marketing 88