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Total Revenue Management - Casino Hotels

Hospitality Net

Casino hotels comprise only a tiny fraction of hundreds of thousands of hotels across the world. Perhaps due to this limited scope, the industry lacks universal performance metrics, and casino customers might find frustratingly varied booking experiences across different brands.

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Key appointments: The Star, Four Seasons, Mindil Beach Resort

Hotel Management

Jessica Mellor named CEO of The Star Gold Coast The Star Entertainment Group has promoted The Star Gold Coast Chief Operating Officer Jessica Mellor to the position of CEO at the Gold Coast operation. Most recently, Knights served as Executive General Manager – Gaming at Crown’s Sydney casino.

Resorts 264
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Will Hoteliers be Eager to Adopt PXMS?

Hospitality Net

Six month ago, operators of hotels, resorts and casinos were introduced to the hospitality industry’s first official Property Experience Management System (PXMS) — a full-stack technology platform that provides the ability to sell, yield, and operate on-property experiences.

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Melbourne Vibes: TFE opens Docklands hotel and Flinders’ Street rooftop bar

Hotel Management

The 273-room hotel, formerly Four Points by Sheraton, is owned by MA Financial Group and operated by TFE Hotels. TFE Hotels’ Group Chief Operating Officer, Chris Sedgwick; Senior Director of Operations ANZ, Tish Nyar; and Regional General Manager VIC, Stephen Moore, joined Hotel General Manager, Nigel Maxey, for the opening celebrations.

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This Week’s Comings & Goings

Lodging

Aligned Hospitality Management appointed Deborah Lahti as chief operating officer. Lathi will join Aligned’s corporate team to lead and manage the hotel’s daily business operations and supervise hotel and corporate initiatives. Previously Mehra served as the chief revenue officer for Hersha Hospitality Management.

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Key appointments: Amora, Ovolo, Novotel and Ibis Styles Melbourne Airport

Hotel Management

Leading a team of more than 200 staff is General Manager, David Alexander. It’s such a privilege and honour to be the General Manager for Novotel and Ibis Styles Melbourne Airport, the first new-build internationally branded hotels to open at Melbourne Airport in over two decades,” Alexander said.

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Graduate Hotels names Melotti EVP, operations

Hotel Business

Graduate Hotels has appointed Andrea Melotti as EVP, operations for the brand. He will drive strategic support and operational success across the collection’s more than 30 hotels across the U.S. We look forward to taking our service and operations to a new level with his guidance and leadership.”