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This enables your team to provide more relevant and valuable upsells. AI can play a significant role in enhancing personalisation. By analysing guest data, AI can predict preferences and tailor offerings accordingly.
This is particularly important if you’re trying to market a bustling hotel, cruise liner, or casino. VR headsets can also help desk agents upsell rooms when guests do arrive. Utilizing cloud-based data management systems can give you access to real-time updates, regardless of your location.
LONDON, June 6 2024 – The Access Group , a $1.3bn+ business management software provider, has added global hotel and casino technology specialist SHR to its expanding AI-powered end-to-end platform for hotels.
The Access Group , a business management software provider, has added global hotel and casino technology specialist SHR to its AI-powered, end-to-end platform for hotels. “SHR is undoubtedly the world’s leading automated hotel technology platform and a significant addition to our hospitality offering.
This makes it particularly relevant for businesses like hotels (but also restaurants, casinos, or airlines), which often face high rent expenses. F&B or events), tap into new market segments such as corporate or family groups, and implement upselling/cross-selling.
Travel marketing platform Sojern has acquired VenueLytics , an integrated guest experience platform serving independent hotels, resorts, chains and casinos. Sojern will incorporate VenueLytics’ capabilities as an extension of the Sojern Travel Marketing Platform.
He says the systems also provide an opportunity for upgrades, cross-sells or upsells, which might include a better room or a deal on a spa package. A sprawling resort’s needs may differ from those of a busy casino or a small boutique hotel. The Right Fit The right CRM system is the one that works for your particular needs.
They not just boost your occupancy during the festival but also enable you to earn extra by upselling. Maybe I would want to perform puja, gamble in a casino, and even feast on Indian dishes. Events are one of those special things that people usually look for when they explore hotels and gateways. Plan around the gifts.
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