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Tracking Snacking: Three Consumer Trends to Help Hoteliers Curate Their F&B Offerings

Lodging

A recent CBRE analysis for LODGING noted that rising wages, heightened supply costs, and ongoing labor challenges have prompted hoteliers to increasingly scale back restaurant hours and menu offerings, reduce their in-room dining and minibar service, and adopt self-serve kiosks and grab-and-go market models.

Consumer 298
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Food Delivery Services Are Booming

Hospitality Tech

Consumers are watching their dollars. Diners are changing their social habits considerably, opting for off-premise dining, and relying on digital delivery channels to place their orders and manage the process.

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Beyond Traditional Hospitality: The Impact of Consumer Behavior on Hotels

eZee Absolute

As society undergoes profound changes, so does the behaviour of consumers, and this transformation has a significant impact on hotels. Demand for Personalization Guests now expect a more personalized experience during their stay, from tailored room amenities to personalized recommendations for dining and activities.

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Customer service excellence in the luxury segment: How to stand out

Hotel Speak

To meet the high expectations of today’s discerning luxury buyers and stand out from the crowd, brands must achieve customer service excellence. Plus, the industry is evolving in response to changing consumer demands: Millennials and GenZ shoppers created all of the growth in the luxury sector last year.

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Hotel customer service: Tips, training, and tools

SiteMinder

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels? If that means you’re strides ahead of your rivals, all the better.

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Ramada Encore by Wyndham makes Japanese debut

Hotel Management

“As travellers continue to seek out refreshing experiences in new cities, our growing presence in the country will enable us to warmly welcome our guests with our iconic “Count on Me” service culture,” he said.

Resorts 246
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What’s Next for the Restaurant Delivery Trend?

Horizon Hospitality

Between third-party delivery services stalling, full-service restaurants dropping delivery service, and consumers spending more consciously, food delivery has become a more complicated trend to forecast. Lack of transparency in service fees turned off budget-conscious customers.