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.” Increasing online bookings with a channel manager When discussing the challenges of market and selling rooms online in the past, Silavadee Pool Spa Resort had to manually manage room availability, rate adjustments, and limited onlinesales channels.
Thanks to the two-way connection between their PMS, SiteMinder and onlinesales channels, managing reservations has become a breeze. SiteMinder creates a seamless reservation process that saves us several hours of manual work every week and drastically reduces the risk of unwanted overbookings,” Jon highlights.
Given that VALA Hua Hin – Nu Chapter Hotels has partnered with several travel agencies, staff members had to spend a lot of time inputting data and managing the onlinesales channels manually. This allows us to develop sales strategies that generate the highest revenue, all within a single platform.”
“Our constant struggle has been efficiently managing availability, inventory, task management, and online travel agencies (OTAs),” said Pawarisa. Our previous low-quality channel manager made this an arduous and time-consuming task for our staff.” Since implementing SiteMinder our operations have undergone a remarkable transformation.
And even then, manually-managed distribution is risky: any delays in updating rates and availability on a channel’s extranet could mean selling a room that isn’t available or selling at a lower rate, which can lead to overbooking and sub-optimal yield management. In the case of one-way sync, reservations or cancellations will not be imported.
When you’re owning and operating your bed and breakfast, managing these systems can quickly become a painful time-consuming task in itself! Key feature to look for: Integration with onlinesales channels While direct bookings are ideal, you still need to maintain visibility on OTAs and other channels.
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