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He moved to New Zealand to be part of the opening team at Abstract Hotel and Residences in Auckland, managed by Capstone. Isha Toora Sadiyya Ismail has been appointed Group Revenue Manager, overseeing performance and grow marketshare and revenue across the entire Capstone portfolio.
On this year-end edition of the Suite Spot, we welcome Travel Media Group’s Vice President and GeneralManager, Dana Singer to the podcast. Dana reviews some of the adjustments that Travel Media Group has made in response to the COVID-19 pandemic and its impact on the digitalmarketing landscape for hotels.
So we’ll talk about a little bit more about that being that, that this is a digitalmarketing podcast. So what we would do is we would send customized and personalized emails to our guests from the generalmanager before, during, and after the stay. And then obviously every everyone knows their opportunities.
And, you know, every morning the generalmanager would come down and he’d read the PNL cause I do the daily report overnight. And I thought, how cool I’ll do this. He’d ask how business was, and we started talking about this as a business and I thought, wow, this is pretty cool. Very cool to hear.
In this installment, viewers will get a clear breakdown of what makes Aperture Hotels so unique and a one-of-a-kind hotel brand, along with a plethora of information covering some of the most pressing topics in hospitality and hotel digitalmarketing. Then our customer experience, our profit management, and our team member engagement.
We had to do things different in a way to protect our generalmanager’s time because they were performing in a very different capacity than they were pre covid. So definitely at the forefront of a lot of hotel management companies that are looking to kind of push forward in 2023 and beyond. Linda Saron: So thank you guys.
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