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A recent study by Agilysys, a leading global provider of hospitality software solutions and services, has revealed a surprising trend in the APAC hospitality industry: high guest satisfaction doesn’t necessarily translate into repeat business. This enables your team to provide more relevant and valuable upsells.
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After years of recovery, the industry is not just reboundingit is entering a new phase of expansion, marked by evolving traveller expectations and a stronger dedication to personalisation and experience-driven hospitality. Leveraging Revenue Beyond the Room The shift from RevPAR to RevPAG is more than just a trendit is a necessity.
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Kiosks also offer greater ordering accuracy and provide great upselling opportunities with intuitive recommendations. Chatbots can take orders, upsell, provide suggestions, make reservations, offer promotions, collect feedback, and even process payments. POS Systems & Integration Across Platforms.
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What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training? Here’s what to keep in mind: 1.
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Even in the context of hospitality, we say “customer” instead of “guest” because one of the key roles of a CRM is to connect all the different profit centres on-premises via APIs [application programming interface] into unified customer profiles,” says Adam Mogelonsky, partner, Hotel Mogel Consulting Limited.
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Chatrium Hotels & Residences is a Thai hotel group born from a passion to distinctively mark the next chapter in the Asian hospitality experience. From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice.
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In today's quick-moving world, the hospitality industry faces a constant challenge: to attract and keep guests. This is a common issue for many businesses in the hospitality industry. Let's explore some tried-and-true ways to make your place stand out in the busy hospitality market.
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In this article, we explore the different types of AI, how it’s being thoughtfully incorporated into hotel technology, and its impact on the hospitality industry. Below we’ve broken down some of the most popular types used in hospitality. What is artificial intelligence?
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Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Upselling and Cross-Selling: The Art of Turning Guests into Big Spenders Alright, let’s talk about the real money-makers in the hotel game – upselling and cross-selling.
Simon Bullingham, CEO of Journey Hospitality, explains what hotels can learn from high-end department store, Selfridges. Hoteliers need to consider what high-end retailers such as Selfridges do well, and how it can be applied to hospitality. Hotels can no longer be just room-centric businesses. Learning from retail .
The Rise of AI in Hospitality Technology has changed how people book and experience hotels. Hotels that integrate AI with their PMS report a 40% increase in operational efficiency , according to Hospitality Net. Position AI as an assistant, not a replacement – AI handles repetitive tasks, freeing staff for hospitality.
Whether online or offline, behind every effortless booking experience is a fast, reliable, and fully integrated hospitality management system. When travelers book on your website, you can upsell them to premium rooms and cross-sell onsite services and add-ons like breakfast, dining, spa, and recreation. Generate more revenue.
Room service is a hallmark of luxury and convenience in the hospitality industry. Whether it’s breakfast in bed, a midday snack, or a late-night feast, room service means that guests can enjoy a seamless dining experience at the press of a button. What is room service? Perfect for a refreshing pick-me-up.
Managing Restaurant Operations: Coordinating between kitchen and dining staff ensures that meals are served promptly and meet guest expectations. Importance of Upselling: Training staff to suggest additional menu items can enhance the dining experience and boost revenue. Book a Demo with Hotelogix PMS
Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Upselling and Cross-Selling: The Art of Turning Guests into Big Spenders Alright, let’s talk about the real money-makers in the hotel game upselling and cross-selling.
Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Upselling and Cross-Selling: The Art of Turning Guests into Big Spenders Alright, let’s talk about the real money-makers in the hotel game – upselling and cross-selling.
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