Hotelogix

OCTOBER 18, 2024

What Is Hotel Operations Management? Cost Management: Efficient operations help hotels control their expenses. Managing this area well is essential for creating a positive first impression. Importance of Upselling: Training staff to suggest additional menu items can enhance the dining experience and boost revenue.

Operations 52

Operations Management Hotels Services 52

Cloudbeds

NOVEMBER 24, 2024

Looking ahead, hoteliers can expect increased use cases for artificial intelligence (AI) as part of the shift towards contactless hospitality, including: Facial recognition for ID verification Intelligent chatbots Personalized recommendations (dining, activities, services) Predictive maintenance and housekeeping Real-time resolution (ie.,

Upsell 98

Upsell Services Accommodation Operations 98

Cloudbeds

NOVEMBER 15, 2024

This scalability is especially valuable for hotels – as more information is collected about guest behavior, booking trends , and occupancy patterns the more precise rate adjustments, inventory management, and marketing strategies will be in the future. Why it’s important for hotels? Why it’s important for hotels?

Upsell 92

Upsell Occupancy Revenue Management Revenue 92

Catala Consulting

JULY 30, 2023

In the fiercely competitive hospitality industry, the essence of successful resort revenue management lies in data-driven decision-making. Resort revenue management has become an indispensable tool for businesses, fostering strategies that maximize yield and build strong customer relationships.

Revenue Management 52

Revenue Management Revenue Resorts Management 52

Hotelogix

OCTOBER 17, 2024

If you're still managing bookings manually, it’s time to make the switch.  Upselling An online booking system helps with upselling by presenting guests with additional services or upgrades during the reservation process. They minimize overbookings, streamline the reservation process, and drive revenue.

Upsell 52

Upsell Revenue Hotels Overbooking 52

Amadeus Hospitality

APRIL 23, 2024

In addition to the web and ecommerce experience, guest management systems (GMSs) can be used at any stage of the guest lifecycle (before, during, and after stays) to keep guests engaged with unique and tailored offers, or discounts and promotions to incentivize a return trip.

Upsell 52

Upsell Global Distribution System Hotels Shopping 52

Hotel Business

MARCH 5, 2024

Travel sellers have access to enhanced data sharing and revenue management, while hotels benefit from enhanced customer experiences. Leisure Connect also allows hotels to improve their control over distribution, manage inventory, optimize pricing strategies and ensure rate parity.

Travel 72

Travel Upsell Revenue Revenue Management 72

SiteMinder

JANUARY 8, 2024

What is hotel management? Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Successful hotel management is about being able to adapt and meet challenges within a range of roles and responsibilities.

Operations 59

Operations Management OTA Hotels 59

Intelity

AUGUST 29, 2023

Deploying a staff operations hub that not only lets hotel staff streamline operations and increase guest satisfaction but also tracks guest behaviors and data is key for when it comes to upselling and maximizing revenue. Take in-room dining , for example. Want to learn how to increase hotel revenue at your property by using guest data?

Revenue 75

Revenue Upsell Operations Hotels 75

Little Hotelier

NOVEMBER 18, 2024

A concierge can help guests with everything from local tips to arranging special experiences, and these efforts can translate into increased revenue through upselling tours, local events, or unique add-ons. Meg Hollins, Marketing & Events Manager Holbrook Hotel Read more What is the best hotel concierge software?

Hiring 52

Hiring Services Hotels Upsell 52

SiteMinder

JANUARY 8, 2024

What is hotel management? Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Successful hotel management is about being able to adapt and meet challenges within a range of roles and responsibilities.

Operations 52

Operations Management OTA Hotels 52

Intelity

JUNE 22, 2023

Optimize Dining Expenses By deploying a guest management operations platform that analyzes hotel guest data , managers can determine which guests prefer which food items during which periods of time throughout a day or week. Did the guest order the filet mignon? Then, suggest a glass of red wine to accompany their meal.

ROI 72

ROI Revenue Dining Hotels 72

AskSuite

NOVEMBER 6, 2024

For instance, AI reservation agents, like Asksuite’s , streamline booking processes, engage with guests in their native language, and manage multiple inquiries at once. AI allows you to customize guest interactions by: Adjusting room settings; Offering tailored dining choices; Recommending local activities. The result?

Operations 52

Operations Hospitality Upsell Revenue 52

Xotels

JULY 26, 2024

We’re going to get down and dirty with the real-world strategies that we have actually seen working as a r evenue management consulting company. What is Yield Management, Really? In a nutshell, yield management means adjusting your room rates in real-time based on demand , seasonality, events, and even the day of the week.

Yield Management 59

Yield Management Upsell Hotels Ancillary Revenue 59

Xotels

JULY 26, 2024

We’re going to get down and dirty with the real-world strategies that we have actually seen working as a r evenue management consulting company. What is Yield Management, Really? In a nutshell, yield management means adjusting your room rates in real-time based on demand , seasonality, events, and even the day of the week.

Yield Management 52

Yield Management Upsell Revenue Hotels 52

Hotel Speak

MAY 30, 2024

These include: Increased number of kiosks and grab-and-go venues Reduced menu choices and operating hours of remaining F&B venues A drop in in-room dining and mini-bar usage Such is the change in guest expectation that the hotel industry’s cookie-cutter approach to F&B no longer cuts it.

Consumer 90

Consumer Forecasting Revenue ROI 90

Hotel Speak

OCTOBER 31, 2024

To delve deeper into this issue, we spoke with Tony Marshall, VP Managing Director APAC at Agilysys. For instance, spa staff can coordinate treatments with restaurant bookings, front desk agents can suggest targeted, personalised, upgrades, and restaurant managers can recommend specific wines based on past preferences.

Hospitality 75

Hospitality Revenue Yield Management Dining 75

SiteMinder

MAY 2, 2024

Ideally situated at the heart of the thriving tourism hotspot, City Oasis offers spacious comfortable rooms equipped with a kitchenette, free WiFi, an award-winning lagoon style pool, tropical BBQ area, dine-in restaurant, and free access to the nearby gym and memorial baths.

Small Business 52

Small Business Upsell Revenue Dining 52

SiteMinder

OCTOBER 14, 2024

Whether through a mobile app, an in-room tablet, or a web-based interface, digital concierges offer a wide range of services such as booking reservations, managing room service orders, and providing local recommendations—all without the need for guests to call the front desk. Is a digital concierge the same as a virtual front desk?

Services 52

Services Hotels Upsell Revenue 52

Hotelogix

NOVEMBER 7, 2024

Use Dynamic Pricing: Automate Pricing with Tools: Use tools or software (like a Property Management System or PMS) to automate your pricing decisions. Streamline Distribution to Maximize Visibility Managing your distribution channels is key to maximizing your hotel's visibility. Read More on Hotel KPIs and How to Calculate them.

Hotel Sales 52

Hotel Sales Revenue Sales OTA 52

Hotelogix

AUGUST 26, 2024

A welcome letter for a hotel guest is a personalized note from the hotel management to the visitors, usually placed in their room or sent electronically before their arrival. Local Attractions: Mention nearby attractions, dining options, and activities to help guests make the most of their visit. What Is a Hotel Welcome Letter?

Hotels 40

Hotels Upsell Dining Services 40

Amadeus Hospitality

MARCH 5, 2024

Travel sellers enjoy enhanced data sharing and revenue management, while hotels benefit from enhanced customer experiences. Leisure Connect for Hotel Providers: Leisure Connect allows hotels to improve their control over distribution, manage inventory, optimize pricing strategies, and ensure rate parity. From

Revenue 59

Revenue Travel Upsell Hotels 59

SiteMinder

SEPTEMBER 6, 2023

Providing upselling opportunities: Once a guest has booked a room, there are additional opportunities to upsell services such as dining or spa packages, thereby increasing overall revenue. Encouraging word-of-mouth: A guest who has a positive experience due to a special offer is more likely to recommend your hotel to others.

Hotels 105

Hotels Events Upsell Occupancy 105

Social Hospitality

JULY 25, 2022

Kiosks also offer greater ordering accuracy and provide great upselling opportunities with intuitive recommendations. Chatbots can take orders, upsell, provide suggestions, make reservations, offer promotions, collect feedback, and even process payments. POS Systems & Integration Across Platforms.

Upsell 147

Upsell Business Sales B2B 147

SiteMinder

SEPTEMBER 4, 2023

From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. Collecting data, prioritising attention to detail, and optimising personalisation are all keys to perfecting upsells and ancillary services. Pawarisa said the key to this is creating authentic connections.

Operations 98

Operations Revenue Hotels OTA 98

SiteMinder

MAY 30, 2024

Moreover, it provides opportunities to engage guests with last-minute upsells, loyalty programmes, and personalised services that can drive repeat business and boost your bottom line. Engagement: Use software to send personalised messages and upsell services such as late check-out, room upgrades, or dining offers. and 12 p.m.

Hotels 52

Hotels Upsell Revenue Dining 52

eZee Absolute

OCTOBER 16, 2023

Such revenue can come from various sources, including: Food and Beverage: Restaurants, bars, in-room dining, and catering services can significantly contribute to ancillary revenue. Offering diverse dining options, themed events, and unique culinary experiences helps attract guests and drive F&B sales.

Ancillary Revenue 59

Ancillary Revenue Revenue Services Events 59

SiteMinder

OCTOBER 10, 2023

Discount pricing is a revenue management strategy where prices are lowered temporarily or for certain conditions to attract guests and boost occupancy rates. By attracting more guests through lowered prices, you increase the chances of selling additional services such as spa treatments, dining, or tours. What is discount pricing?

Occupancy 59

Occupancy Events OTA Revenue 59

Hotel Business

NOVEMBER 15, 2022

Stayntouch , a leader in cloud hotel property management systems (PMS) and guest-centric technologies, has launched of Stayntouch 2.0, Hotels can deliver better service with a fully mobile platform, robust automation, mobile guest check-in and automated upsells that drive ROI. Stayntouch 2.0 Stayntouch 2.0

Scale 52

Scale ROI Upsell Management 52

SiteMinder

SEPTEMBER 6, 2023

While they can be a wild card in the hotel management game, they offer a unique opportunity to maximise occupancy and revenue. The answer is a pooled inventory system via a tool like SiteMinder’s channel manager. When a room is booked, SiteMinder’s channel manager automatically updates it across all channels.

Overbooking 98

Overbooking Occupancy Revenue Hotels 98

Intelity

JULY 11, 2023

An app can track the most common types of guest requests, dining metrics and which menu items are the most popular, and how often they’re using the app to communicate with hotel staff. Management teams can use this information as a framework for making better business decisions and taking guest service to the next level.

Upsell 63

Upsell Hotels Shopping Services 63

Cloudbeds

FEBRUARY 28, 2024

Whether online or offline, behind every effortless booking experience is a fast, reliable, and fully integrated hospitality management system. A hotel reservation system is software used in the hotel industry to manage room inventory, rates, and bookings. How do hotel reservation systems work? Increase efficiency.

Revenue Management 98

Revenue Management Hotels Revenue Operations 98

Hotel Business

SEPTEMBER 13, 2024

Increase upsells and order volumes with complementary items Strategically placing complementary items on digital menus such as side dishes, drinks or chef pairings can both enhance the guest’s dining experience and significantly increase the average order size. Kate Fuller is the senior marketing manager for IRIS Software Systems.

Revenue 52

Revenue Upsell Sales Sales Tools 52

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management.

Hospitality 52

Hospitality Services Hotels Events 52

SiteMinder

NOVEMBER 14, 2023

Whether it’s breakfast in bed, a midday snack, or a late-night feast, room service means that guests can enjoy a seamless dining experience at the press of a button. In room dining: Beyond set meals, provide a 24/7 dining option where guests can order snacks, beverages, or meals at their convenience.

Services 59

Services Dining Hotels Revenue 59

Hotelogix

OCTOBER 30, 2024

Key Tactics for the Preparation Stage: Send pre-arrival emails with useful information about local attractions, dining options, and tips for their stay. Offer upsells during the stay, such as room service, spa services, or local tours. This stage is an opportunity to engage further and enhance their anticipation.

Hotels 52

Hotels OTA Travel Services 52

Inn Quest

MARCH 1, 2023

For hospitality management, these various kinds of communication styles provide several difficulties: There is less direct interaction with visitors. For instance, unique deals like hotel room upsell, or late checkouts can improve the stay while generating additional revenue. Guests still anticipate seeing someone at the front desk.

Upsell 87

Upsell Services Revenue Management 87