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Themed dining events, branded F&B products or package deals can encourage guests to dine in-house. Author: Samuel Vivas Imparato BMIHMS Learning Facilitator The post Maximising Hotel Profits Beyond Rooms appeared first on Hotel Management.
What is hotel upselling? Hotel upselling is the practice of encouraging guests to purchase additional services or upgrades during their stay, beyond their initial booking. In this blog, you’ll learn all the tips you need to make upselling a success at your business. Table of contents Why is hotel upselling important?
This scalability is especially valuable for hotels – as more information is collected about guest behavior, booking trends , and occupancy patterns the more precise rate adjustments, inventory management, and marketing strategies will be in the future. Why it’s important for hotels? Why it’s important for hotels?
Looking ahead, hoteliers can expect increased use cases for artificial intelligence (AI) as part of the shift towards contactless hospitality, including: Facial recognition for ID verification Intelligent chatbots Personalized recommendations (dining, activities, services) Predictive maintenance and housekeeping Real-time resolution (ie.,
Let’s be honestrunning a hotel while managing its revenue at the same time is a balancing act. From making sure staff, guests, and smooth operations are all attended to, we can understand why revenue management so frequently gets put on the back burners. What Are Revenue Management Tools? Thats where outsourcing comes in.
As technology continues to evolve, so do the strategies and innovations within revenue management. Let’s delve into some of the key trends shaping the future of revenue management in the hotel industry: 1.
To delve deeper into this issue, we spoke with Tony Marshall, VP Managing Director APAC at Agilysys. For instance, spa staff can coordinate treatments with restaurant bookings, front desk agents can suggest targeted, personalised, upgrades, and restaurant managers can recommend specific wines based on past preferences.
What is Yield Management? Yield management is a pricing and revenue management strategy that is used to maximise business performance. For hotels, the ultimate aim of yield management is to increase revenue by leveraging the balance between supply (available rooms) and demand (guest bookings).
Upselling isnÕt just a strategy - itÕs an art. Whether you manage a boutique hotel, a bustling restaurant, or a unique venue, finding the perfect balance between enhancing guest experiences and increasing revenue is key to long-term success.
Upselling in hotels often gets a bad reputation, but when done thoughtfully, it’s a powerful way to enhance the guest experience while boosting revenue. Upselling should feel like a helpful suggestion rather than a sales tactic. Upselling should feel like a helpful suggestion rather than a sales tactic.
Be it luxurious accommodations, exclusive dining, or wellness experiences, Songkran visitors crave it all. Prepare with a Robust PMS (Property Management System) A high-performance PMS like eZee Absolute streamlines all your hotel operationsfrom managing bookings to housekeeping tasks, this system ensures efficiency.
Revenue management is a crucial aspect of the hospitality industry, focusing on maximizing income through strategic pricing, inventory control, and demand forecasting. This blog post explores how hotel reception staff influence revenue management and why their role is pivotal in the overall financial health of a hotel.
When a hotel uses a connectivity partner like SiteMinder GDS , travel agents and corporate travel management companies can book inventory through Galileo and other major GDS providers. Efficient upselling opportunities A GDS grants your hotel the opportunity to upsell without needing to put much effort in at all.
Use Dynamic Pricing: Automate Pricing with Tools: Use tools or software (like a Property Management System or PMS) to automate your pricing decisions. Streamline Distribution to Maximize Visibility Managing your distribution channels is key to maximizing your hotel's visibility. Read More on Hotel KPIs and How to Calculate them.
Moving from merely managing hotel revenue to maximizing profit is a critical transformation that ensures your property's long-term success. Here's a detailed guide on transforming your hotel's revenue management to focus on profit maximization. Train your staff to identify and capitalize on upselling opportunities.
Kiosks also offer greater ordering accuracy and provide great upselling opportunities with intuitive recommendations. Chatbots can take orders, upsell, provide suggestions, make reservations, offer promotions, collect feedback, and even process payments. POS Systems & Integration Across Platforms.
In today’s fast-paced and highly competitive hospitality industry, having a robust Hotel Property Management System (PMS) is no longer a luxury but a necessity. Three: Multi-Property Management Having a PMS with multi-property management capabilities is essential for hotel chains and groups managing multiple properties.
These include: Increased number of kiosks and grab-and-go venues Reduced menu choices and operating hours of remaining F&B venues A drop in in-room dining and mini-bar usage Such is the change in guest expectation that the hotel industry’s cookie-cutter approach to F&B no longer cuts it.
What Is Hotel Operations Management? Cost Management: Efficient operations help hotels control their expenses. Managing this area well is essential for creating a positive first impression. Importance of Upselling: Training staff to suggest additional menu items can enhance the dining experience and boost revenue.
Deploying a staff operations hub that not only lets hotel staff streamline operations and increase guest satisfaction but also tracks guest behaviors and data is key for when it comes to upselling and maximizing revenue. Take in-room dining , for example. Want to learn how to increase hotel revenue at your property by using guest data?
In the fiercely competitive hospitality industry, the essence of successful resort revenue management lies in data-driven decision-making. Resort revenue management has become an indispensable tool for businesses, fostering strategies that maximize yield and build strong customer relationships.
Optimize Dining Expenses By deploying a guest management operations platform that analyzes hotel guest data , managers can determine which guests prefer which food items during which periods of time throughout a day or week. Did the guest order the filet mignon? Then, suggest a glass of red wine to accompany their meal.
Travel sellers have access to enhanced data sharing and revenue management, while hotels benefit from enhanced customer experiences. Leisure Connect also allows hotels to improve their control over distribution, manage inventory, optimize pricing strategies and ensure rate parity.
Hoteliers can unlock this potential by diversifying their revenue streams and leveraging guest data to create targeted upsell opportunities. For example, automated systems can suggest dining packages, spa treatments, or exclusive experiences based on previous guest behaviour.
Providing upselling opportunities: Once a guest has booked a room, there are additional opportunities to upsell services such as dining or spa packages, thereby increasing overall revenue. Encouraging word-of-mouth: A guest who has a positive experience due to a special offer is more likely to recommend your hotel to others.
Whether its a seamless check-in process, personalized dining recommendations, or proactive problem-solving, customer satisfaction is at the heart of every hotel, resort, and travel business. Dynamic Pricing and Revenue Management AI tools are revolutionizing how hotels set room rates.
In addition to the web and ecommerce experience, guest management systems (GMSs) can be used at any stage of the guest lifecycle (before, during, and after stays) to keep guests engaged with unique and tailored offers, or discounts and promotions to incentivize a return trip.
What is hotel management? Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Successful hotel management is about being able to adapt and meet challenges within a range of roles and responsibilities.
From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. Collecting data, prioritising attention to detail, and optimising personalisation are all keys to perfecting upsells and ancillary services. Pawarisa said the key to this is creating authentic connections.
While they can be a wild card in the hotel management game, they offer a unique opportunity to maximise occupancy and revenue. The answer is a pooled inventory system via a tool like SiteMinder’s channel manager. When a room is booked, SiteMinder’s channel manager automatically updates it across all channels.
We’re going to get down and dirty with the real-world strategies that we have actually seen working as a r evenue management consulting company. What is Yield Management, Really? In a nutshell, yield management means adjusting your room rates in real-time based on demand , seasonality, events, and even the day of the week.
What is hotel management? Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Successful hotel management is about being able to adapt and meet challenges within a range of roles and responsibilities.
If you're still managing bookings manually, it’s time to make the switch. Upselling An online booking system helps with upselling by presenting guests with additional services or upgrades during the reservation process. They minimize overbookings, streamline the reservation process, and drive revenue.
Whether online or offline, behind every effortless booking experience is a fast, reliable, and fully integrated hospitality management system. A hotel reservation system is software used in the hotel industry to manage room inventory, rates, and bookings. How do hotel reservation systems work? Increase efficiency.
For hospitality management, these various kinds of communication styles provide several difficulties: There is less direct interaction with visitors. For instance, unique deals like hotel room upsell, or late checkouts can improve the stay while generating additional revenue. Guests still anticipate seeing someone at the front desk.
We’re going to get down and dirty with the real-world strategies that we have actually seen working as a r evenue management consulting company. What is Yield Management, Really? In a nutshell, yield management means adjusting your room rates in real-time based on demand , seasonality, events, and even the day of the week.
Were going to get down and dirty with the real-world strategies that we have actually seen working as a revenue management consulting company. What is Yield Management, Really? In a nutshell, yield management means adjusting your room rates in real-time based on demand , seasonality, events, and even the day of the week.
An app can track the most common types of guest requests, dining metrics and which menu items are the most popular, and how often they’re using the app to communicate with hotel staff. Management teams can use this information as a framework for making better business decisions and taking guest service to the next level.
Key Tactics for the Preparation Stage: Send pre-arrival emails with useful information about local attractions, dining options, and tips for their stay. Offer upsells during the stay, such as room service, spa services, or local tours. This stage is an opportunity to engage further and enhance their anticipation.
Ideally situated at the heart of the thriving tourism hotspot, City Oasis offers spacious comfortable rooms equipped with a kitchenette, free WiFi, an award-winning lagoon style pool, tropical BBQ area, dine-in restaurant, and free access to the nearby gym and memorial baths.
The simple SiteMinder GDS user experience reduces the risk of overbooking and simplifies reservation management for hotels. It offers a simple way to target high-value corporate clients through established travel management networks. These can all be managed in one place on a platform like SiteMinder.
Stayntouch , a leader in cloud hotel property management systems (PMS) and guest-centric technologies, has launched of Stayntouch 2.0, Hotels can deliver better service with a fully mobile platform, robust automation, mobile guest check-in and automated upsells that drive ROI. Stayntouch 2.0 Stayntouch 2.0
For instance, AI reservation agents, like Asksuite’s , streamline booking processes, engage with guests in their native language, and manage multiple inquiries at once. AI allows you to customize guest interactions by: Adjusting room settings; Offering tailored dining choices; Recommending local activities. The result?
A concierge can help guests with everything from local tips to arranging special experiences, and these efforts can translate into increased revenue through upselling tours, local events, or unique add-ons. Meg Hollins, Marketing & Events Manager Holbrook Hotel Read more What is the best hotel concierge software?
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