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For hotel operators seeking to boost profitability, ancillary revenue is a key focus in 2025. Themed dining events, branded F&B products or package deals can encourage guests to dine in-house. Boost hotel profitability in 2025 by tapping into ancillary revenue streams.
While better than operating without data, this approach is reactive and inefficient, resulting in missed opportunities. In this article, we explore what decision intelligence is and the transformative effect it’s bound to have across demand optimization, segmentation, operations, and training and enablement.
What is hotel upselling? Hotel upselling is the practice of encouraging guests to purchase additional services or upgrades during their stay, beyond their initial booking. In this blog, you’ll learn all the tips you need to make upselling a success at your business. Table of contents Why is hotel upselling important?
With the right technology, these contactless experiences can not only enhance guest satisfaction , making it easier for travelers to get what they need, but also streamline internal workflows, making day-to-day hotel operations effortless for teams. Discovery Guests expect to be able to book a hotel stay without having to pick up the phone.
Forced modifiers are just one way upselling in hotels can be maximized During a busy time of the year, like the start of the holiday season which we are quickly approaching, hotels are continually looking for strategies to drive non-room revenue. Notice a guest is ordering the steak? Notice a guest booked using a conference code?
From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. After 12 years in operation, we recently spoke to Corporate Director for Revenue & Digital Distribution Pawarisa Hirantanes about the group’s journey and its satisfaction with SiteMinder as a technology partner.
The report highlights that hoteliers view increasing occupancy and improving operational efficiencies as key priorities, with 85% of hoteliers anticipating that personalization could help deliver over 5% in incremental revenue. decision-makers planning to invest in technology within the year.
Analyzing hotel data is a significant way to offer guests customized, revenue-driving recommendations If you aren’t tracking guest behaviors and using this hotel data to provide your guests with personalized, revenue-driving recommendations, you’re missing out on a major upsell opportunity. The following are a few ways this can be achieved.
If youre still relying on your regular operations, you could miss out on prime opportunities to attract and delight guests during this high-stakes period. This guide explores actionable strategies, expert insights, and modern tech tools to help you maximize bookings, optimize operations, and deliver unforgettable Songkran experiences.
From making sure staff, guests, and smooth operations are all attended to, we can understand why revenue management so frequently gets put on the back burners. Property Management System (PMS) A PMS is not only a booking systemit’s the backbone of your operation. What Are Revenue Management Tools? Cheers, Patrick Landman PS.
With that in mind, it’s an opportune time for hotel operators to reassess their revenue strategies to capitalise on the influx of travellers. Hoteliers must adopt guest-centric strategies that leverage data, enhance operational efficiency, and expand revenue opportunities beyond traditional room-based metrics.
And this seems to be just the beginning of a new era in the way food business owners operate. Kiosks also offer greater ordering accuracy and provide great upselling opportunities with intuitive recommendations. Chatbots & Operations. The Importance of Technology in Food Businesses. Choose Your Location Wisely.
The way a hotel operates is crucial for keeping everything running smoothly and ensuring that visitors have a great experience. In this blog, we will explore what hotel operations are, why they matter, and how they work. What Is Hotel Operations Management? Why Are Efficient Hotel Operations Important?
For properties wondering how to increase hotel revenue, the answer lies in data aggregation Driving non-room revenue is one of the key goals for almost all hoteliers and hotel operators. Increase Forced Modifiers By utilizing a staff operations hub , a hotel’s team can elevate guest interactions by streamlining their day-to-day operations.
Galileo GDS is owned and operated by Travelport, one of the three major players in the GDS space (along with Amadeus and Sabre). In many respects Galileo is very similar to other GDS operators like Apollo (which formed the base from which it was originally developed), Worldspan, Sabre and Amadeus.
Hoteliers are increasingly turning to sophisticated software solutions to streamline their operations and gain a competitive edge. From spa services to dining experiences and beyond, hoteliers are leveraging dynamic pricing strategies to optimize ancillary revenue streams.
The integration of artificial intelligence (AI) into the hospitality industry is reshaping how hotels, resorts, and other hospitality models operate. AI is enhancing the guest experience and improving operational efficiency while elevating profits. Balancing AI with human expertise maximizes operational efficiency. The result?
Whether its a seamless check-in process, personalized dining recommendations, or proactive problem-solving, customer satisfaction is at the heart of every hotel, resort, and travel business. Predictive Maintenance and Equipment Monitoring AI is also improving backend operations through predictive maintenance.
Upselling and Cross-Selling: Upsell Room Upgrades: Train your staff to offer room upgrades or premium amenities at check-in. Cross-Sell Other Services: Offer guests extra services like spa treatments, dining experiences, or local tours. The more personalized the experience, the more likely they are to come back.
Personalized promotions go a long way when it comes to cross-selling, upselling, and retaining hotel guests We all know upselling and cross-selling tips are hot topics in the retail industry, but they’re also important factors when it comes to marketing to your hotel guests.
Operating with increasingly tight margins, many hotels can no longer support loss-making business units, yet F&B remains a pivotal service for the industry. This highlights the need to ensure more intelligent cost controls across the business which improve profitability and drive operational efficiency.
Optimize Dining Expenses By deploying a guest management operations platform that analyzes hotel guest data , managers can determine which guests prefer which food items during which periods of time throughout a day or week. Here are four ways hotel technology can offer a profitable return on investment, while maximizing revenue.
Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.
Ask your staff to recommend your best bottle during their next dining interaction. Use this opportunity to personalize their stay while upselling to drive a little additional revenue to your property. This will make their workday run more smoothly while providing an upsell for the property.
Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Learn more Different parts of hospitality management operations Hospitality is an umbrella term to many industries. Operations management in the hospitality industry is a broad term.
Apart from offering great ease to the guests, they provide valuable operational and financial benefits to the hoteliers. Here are five key advantages of using an online booking system for your property to enhance operations, improve guest experience, and increase profitability. It eliminates the need for human involvement.
Upselling and Cross-Selling Opportunities Effective Upselling Techniques Reception staff are in a prime position to upsell additional services and room upgrades. Training reception staff in upselling techniques is crucial for maximizing these opportunities.
Operational efficiency : Knowing you have a full house can streamline other operational decisions, from staffing levels to food and beverage orders. Many hotels are still operating on an inventory allocation model. This not only impresses the guest with your tech-savviness but also streamlines operations.
All of these are essential for operating in today’s competitive landscape. 2. Upsell opportunities are limited Similarly to guest personalization strategies, hoteliers could be leaving money on the table if they don’t embrace creative ways to upsell guests on aspects of their stay that are most important to them.
Modern PMS solutions have evolved to address the complex needs of hotels, ranging from guest experience enhancement to operational efficiency. One: Mobile and Cloud Flexibility The goal of any PMS provider should be to enhance a hotel’s operations team with greater consistency and flexibility.
We’ll also show you how to harness this powerful technology to capture more reservations, streamline booking processes, save time and costs, and increase guest satisfaction – whether you operate a hotel, hostel, motel, B&B, or vacation rental company. What is a hotel reservation system? Many third-party sites don’t offer this flexibility.
You must also negotiate better rates with suppliers and streamline operations to cut unnecessary expenses. Train your staff to identify and capitalize on upselling opportunities. Creating attractive packages: Bundle services such as dining, spa treatments, and local tours into attractive packages.
Is it your breathtaking sea views, your green practices, or your prize-winning dining spot? Turn Local Culture Into a Magnet for Guests Your location is your biggest selling point, and it's a fantastic opportunity to integrate hotel upsell deals naturally into your offerings. That's a significant portion of potential guests!
By implementing the right tech, hotels can impress guests, streamline operations, and drive non-room revenue. An app can track the most common types of guest requests, dining metrics and which menu items are the most popular, and how often they’re using the app to communicate with hotel staff.
Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Upselling and Cross-Selling: The Art of Turning Guests into Big Spenders Alright, let’s talk about the real money-makers in the hotel game – upselling and cross-selling.
Such revenue can come from various sources, including: Food and Beverage: Restaurants, bars, in-room dining, and catering services can significantly contribute to ancillary revenue. Offering diverse dining options, themed events, and unique culinary experiences helps attract guests and drive F&B sales.
Key Tactics for the Preparation Stage: Send pre-arrival emails with useful information about local attractions, dining options, and tips for their stay. Offer upsells during the stay, such as room service, spa services, or local tours. It can help streamline hotel operations and enhance the guest experience.
Once a booking is made, automated emails kick in, confirming the reservation and even suggesting add-ons like room upgrades or dining options. Advantages of implementing an online hotel booking process From streamlining operations to enhancing the guest experience, there are many advantages to an online booking system for hotels.
Instead, they’re exploring sophisticated indicators like GOPPAR to gain a holistic view of their operations. This includes offering tailored packages, suggesting room upgrades, promoting in-house dining experiences, and even curating special entertainment events. They’re not just satisfied with traditional metrics like ADR or RevPAR.
Apollo is owned and operated by Travelport, one of the three major players in the GDS space Travelport also runs Galileo and Wordspan. Streamlined operations When you connect to Apollo through SiteMinder GDS, you enjoy real-time availability and pricing updates, ensuring accurate information is shared with travel agents.
With this fast-growing adoption, it’s no wonder voice tech is also becoming a key piece of the hospitality tech stack as well: Over half of hotel operators already offer or plan to add voice-controlled devices to guestrooms this year. Voice-enabled smart speakers allow hotel operators to upsell services to generate new revenue.
Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Upselling and Cross-Selling: The Art of Turning Guests into Big Spenders Alright, let’s talk about the real money-makers in the hotel game – upselling and cross-selling.
Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time. For hotel operators, digital concierges improve operational efficiency by reducing the number of calls and requests that staff have to manage manually.
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