Hotelogix

OCTOBER 17, 2024

We are ready to bet that you typically visit the website, understand the products and services, read reviews from other customers, and finally decide to buy. Upselling An online booking system helps with upselling by presenting guests with additional services or upgrades during the reservation process. A lot, right?

Upsell 52

Upsell Revenue Hotels Overbooking 52

StayNTouch

JULY 30, 2024

Allowing for mobile flexibility improves worker response times and the quality of those responses, resulting in enhanced service quality and improved job satisfaction among workers. This automation frees up staff to focus on more personalized guest interactions and complex problem-solving, improving overall service quality.

Upsell 52

Upsell Management Operations Hotels 52

Cloudbeds

NOVEMBER 15, 2024

This creates a more collaborative environment between departments that traditionally have separate goals, such as revenue managers and guest services or marketing and operations teams. Or, if a guest asks about adding an extra bed, staff can locate and share a photo of a room with a rollaway bed, creating a clear visual upsell opportunity.

Upsell 92

Upsell Occupancy Revenue Management Revenue 92

Hotel Business

MARCH 5, 2024

Beyond enhancing the customer experience, travel sellers are able to upsell additional services and personalize their offerings with room preferences, flexible dining, spa and fitness options, additional activities and experiences to maximize returns.

Travel 72

Travel Upsell Revenue Revenue Management 72

Intelity

AUGUST 29, 2023

Deploying a staff operations hub that not only lets hotel staff streamline operations and increase guest satisfaction but also tracks guest behaviors and data is key for when it comes to upselling and maximizing revenue. Take in-room dining , for example. Want to learn how to increase hotel revenue at your property by using guest data?

Revenue 75

Revenue Upsell Operations Hotels 75

Intelity

MARCH 16, 2023

Personalized promotions go a long way when it comes to cross-selling, upselling, and retaining hotel guests We all know upselling and cross-selling tips are hot topics in the retail industry, but they’re also important factors when it comes to marketing to your hotel guests.

Upsell 67

Upsell Events Hotels Revenue 67

eZee Absolute

OCTOBER 16, 2023

” It is when a hotel offers additional services or packages to enhance a guest’s stay. For example; providing exclusive conference room packages, spa services, or even collaborating with local travel agencies for city tours. Ever thought about how hotels can pocket some extra cash beyond just renting out rooms?

Ancillary Revenue 59

Ancillary Revenue Revenue Services Events 59

SiteMinder

OCTOBER 14, 2024

Whether through a mobile app, an in-room tablet, or a web-based interface, digital concierges offer a wide range of services such as booking reservations, managing room service orders, and providing local recommendations—all without the need for guests to call the front desk. Is a digital concierge the same as a virtual front desk?

Services 52

Services Hotels Upsell Revenue 52

Hotelogix

OCTOBER 18, 2024

Hotels are busy places that offer a variety of services to make guests feel welcome. They offer better service and respond quickly to what customers need. Food and Beverage Operations Food and beverage services are a significant part of a hotel’s offerings. What Is Hotel Operations Management?

Operations 52

Operations Management Hotels Services 52

STAAH

APRIL 23, 2024

From spa services to dining experiences and beyond, hoteliers are leveraging dynamic pricing strategies to optimize ancillary revenue streams. Ancillary Revenue Management Pricing In addition to room revenue, ancillary revenue streams play a crucial role in boosting overall profitability.

Revenue Management 93

Revenue Management Revenue Ancillary Revenue Management 93

Amadeus Hospitality

APRIL 23, 2024

In order to maximize revenue across the business, hoteliers should focus their budget on elevating the guest experience using advanced reservations, distribution, marketing, and data services. These assets can all be creatively worked into pricing and upselling strategies during the shop and book process.

Upsell 52

Upsell Global Distribution System Hotels Shopping 52

AskSuite

NOVEMBER 6, 2024

AI allows you to customize guest interactions by: Adjusting room settings; Offering tailored dining choices; Recommending local activities. Machine learning models can predict guest needs, enabling hotels to elevate satisfaction through proactive, customized service. How to implement AI-powered solutions in my hotel?

Operations 52

Operations Hospitality Upsell Revenue 52

Intelity

JUNE 22, 2023

Optimize Dining Expenses By deploying a guest management operations platform that analyzes hotel guest data , managers can determine which guests prefer which food items during which periods of time throughout a day or week. This eliminates the need to staff an employee to answer room service phone calls, improving the hotel’s ROI.

ROI 72

ROI Revenue Dining Hotels 72

SiteMinder

OCTOBER 10, 2023

Loss leader discounts: Offer one service at a discount to promote sales of other services, like a discounted room rate to promote spa services. Example: Book a room at a 20% discount and receive a voucher for 50% off spa services. Example: Romance package including room, dinner, and spa service at a 20% discounted rate.

Occupancy 59

Occupancy Events OTA Revenue 59

Intelity

APRIL 18, 2023

After four days at the pool, consider offering nanny services so the adult guests can enjoy a date night at one of your on-site restaurants without the kids. Notice a guest has ordered a glass of Merlot from room service the last two nights? Ask your staff to recommend your best bottle during their next dining interaction.

Upsell 82

Upsell Hotels Services Revenue 82

Xotels

JULY 26, 2024

Offer Packages and Deals: Bundle rooms with other services, like breakfast, spa treatments, or local activities. Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. This can entice guests to book at a higher rate while also increasing your overall revenue.

Yield Management 59

Yield Management Upsell Hotels Ancillary Revenue 59

Intelity

JULY 11, 2023

Mobile app technology can also be beneficial in gaining insight into guest satisfaction and guest preferences, which can be used to improve the quality or types of services offered. Management teams can use this information as a framework for making better business decisions and taking guest service to the next level.

Upsell 63

Upsell Hotels Shopping Services 63

Amadeus Hospitality

MARCH 5, 2024

Beyond enhancing the customer experience, travel sellers are empowered to upsell additional services and personalize their offerings with room preferences, flexible dining, spa and fitness options, additional activities, and experiences to maximize returns.

Revenue 59

Revenue Travel Upsell Hotels 59

Xotels

JULY 26, 2024

Offer Packages and Deals: Bundle rooms with other services, like breakfast, spa treatments, or local activities. Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. This can entice guests to book at a higher rate while also increasing your overall revenue.

Yield Management 52

Yield Management Upsell Revenue Hotels 52

Hotelogix

AUGUST 26, 2024

This letter is a friendly introduction to the hotel and provides valuable information about the property, amenities, local attractions, and special services. Amenities and Services: Highlight the hotel's amenities and services, such as the spa, gym, pool, restaurants, and concierge services.

Hotels 40

Hotels Upsell Dining Services 40

Hotelogix

OCTOBER 30, 2024

Successful hotels use customer journey maps to visualize various stages of this journey, analyze their guest’s experience, and leverage these insights to create a more tailored and engaging service. Highlight key differentiators like unique amenities, personalized services, or special packages.

Hotels 52

Hotels OTA Travel Services 52

Hotel Speak

OCTOBER 31, 2024

A recent study by Agilysys, a leading global provider of hospitality software solutions and services, has revealed a surprising trend in the APAC hospitality industry: high guest satisfaction doesn’t necessarily translate into repeat business. This enables your team to provide more relevant and valuable upsells.

Hospitality 78

Hospitality Revenue Yield Management Dining 78

SiteMinder

SEPTEMBER 6, 2023

Enhancing the guest experience: Complimentary services or amenities as part of a promotion can elevate the overall quality of a guest’s stay. Providing upselling opportunities: Once a guest has booked a room, there are additional opportunities to upsell services such as dining or spa packages, thereby increasing overall revenue.

Hotels 105

Hotels Events Upsell Occupancy 105

Hotel Speak

MAY 30, 2024

Operating with increasingly tight margins, many hotels can no longer support loss-making business units, yet F&B remains a pivotal service for the industry. Hotel restaurants are competing with local authentic restaurants, as well as delivery services like Deliveroo and UberEats for diners.

Consumer 94

Consumer Forecasting Revenue ROI 94

Social Hospitality

JULY 25, 2022

Kiosks also offer greater ordering accuracy and provide great upselling opportunities with intuitive recommendations. Chatbots can take orders, upsell, provide suggestions, make reservations, offer promotions, collect feedback, and even process payments. POS Systems & Integration Across Platforms.

Upsell 147

Upsell Business Sales B2B 147

Hotelier Magazine

MARCH 11, 2024

Within the word’s comprehensive definition as products or services that enhance an individual’s health or well-being, there are applications for traditional spas, the guestroom, F&B, M&E and activities. Moreover, these upgrades can help to sell day passes to locals to further bolster the revenue mix.

Revenue 59

Revenue Upsell Branding Services 59

Hotelogix

NOVEMBER 7, 2024

Focus on local SEO, which helps you show up in searches like "best hotels near [location]" Optimize Website Content: Make sure your website has quality content, such as descriptions of rooms, services, and local attractions, all while using keywords that travelers are searching for.

Hotel Sales 52

Hotel Sales Revenue Sales OTA 52

SiteMinder

MAY 30, 2024

Moreover, it provides opportunities to engage guests with last-minute upsells, loyalty programmes, and personalised services that can drive repeat business and boost your bottom line. Engagement: Use software to send personalised messages and upsell services such as late check-out, room upgrades, or dining offers.

Hotels 52

Hotels Upsell Revenue Dining 52

Boutique Hotel News

NOVEMBER 2, 2022

Consumer expectations have changed; luxury guests demand experiences that incorporate more than high thread count and 24-hour room service. To thrive, hoteliers need to view their property holistically and consider how to monetise their wide range of products and services. Hotels need to be more Selfridges. . A digital-first world.

Retail 52

Retail Shopping Services Consumer 52

SiteMinder

MAY 2, 2024

Ideally situated at the heart of the thriving tourism hotspot, City Oasis offers spacious comfortable rooms equipped with a kitchenette, free WiFi, an award-winning lagoon style pool, tropical BBQ area, dine-in restaurant, and free access to the nearby gym and memorial baths.

Small Business 52

Small Business Upsell Revenue Dining 52

SiteMinder

SEPTEMBER 4, 2023

Bringing Thai warmth and charm to life, Chatrium offers guests a crafted culture, luxurious space and charismatic services. From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. Our dedicated staff are not just employees but ambassadors of hospitality.

Operations 98

Operations Revenue Hotels OTA 98

Hotel Business

NOVEMBER 27, 2023

Adding in-room voice-enabled devices can automate those services, eliminate inefficiencies, save time and money, while providing guests with more timely service. Voice-enabled smart speakers allow hotel operators to upsell services to generate new revenue.

Business 64

Business Services Operations ROI 64

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Broadly, they include: To instil a customer-first mindset among staff, ensuring they can provide personalised, courteous, and efficient service.

Hospitality 52

Hospitality Services Hotels Events 52

Catala Consulting

JULY 30, 2023

Some resorts also turn to outsourced revenue management services. TRevPAR Optimization: Besides room revenues, optimizing additional revenues from services such as dining, spa treatments, and unique experiences is crucial for overall revenue growth.

Revenue Management 52

Revenue Management Revenue Resorts Management 52

Hotel Business

NOVEMBER 15, 2022

Hotels can deliver better service with a fully mobile platform, robust automation, mobile guest check-in and automated upsells that drive ROI. Chain management: Now, hotel groups, brands and management companies can seamlessly manage their entire chain, while delivering on unique concepts and service standards, the company reports.

Scale 52

Scale ROI Upsell Management 52

Hotel Business

SEPTEMBER 13, 2024

Increase upsells and order volumes with complementary items Strategically placing complementary items on digital menus such as side dishes, drinks or chef pairings can both enhance the guest’s dining experience and significantly increase the average order size. Here are 10 tactics you can employ to do just that.

Revenue 52

Revenue Upsell Sales Sales Tools 52

Inn Quest

MARCH 1, 2023

The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond. Aim for an equilibrium between promotional and service communications. If everything is in place when your guests arrive, they will be delighted.

Upsell 87

Upsell Services Revenue Management 87