Catala Consulting

MAY 17, 2024

Upselling and Cross-Selling Opportunities Effective Upselling Techniques Reception staff are in a prime position to upsell additional services and room upgrades. Training reception staff in upselling techniques is crucial for maximizing these opportunities.

Revenue Management 52

Revenue Management Revenue Management Upsell 52

Intelity

AUGUST 29, 2023

Deploying a staff operations hub that not only lets hotel staff streamline operations and increase guest satisfaction but also tracks guest behaviors and data is key for when it comes to upselling and maximizing revenue. Take in-room dining , for example. Want to learn how to increase hotel revenue at your property by using guest data?

Revenue 75

Revenue Upsell Operations Hotels 75

Little Hotelier

NOVEMBER 18, 2024

A concierge can help guests with everything from local tips to arranging special experiences, and these efforts can translate into increased revenue through upselling tours, local events, or unique add-ons. Key hotel concierge duties and responsibilities Concierge duties vary, but the main focus is always guest satisfaction.

Hiring 52

Hiring Services Hotels Upsell 52

Intelity

MARCH 16, 2023

Personalized promotions go a long way when it comes to cross-selling, upselling, and retaining hotel guests We all know upselling and cross-selling tips are hot topics in the retail industry, but they’re also important factors when it comes to marketing to your hotel guests.

Upsell 67

Upsell Events Hotels Revenue 67

Amadeus Hospitality

APRIL 23, 2024

2. Upsell opportunities are limited Similarly to guest personalization strategies, hoteliers could be leaving money on the table if they don’t embrace creative ways to upsell guests on aspects of their stay that are most important to them. Multi-views, filters, and data exports allow for further analysis and customized reporting.

Upsell 52

Upsell Global Distribution System Hotels Shopping 52

Cloudbeds

NOVEMBER 15, 2024

Practical applications include: Demand optimization In hotel revenue management , pricing strategies rely on many different factors, including room rates, upsell opportunities, market and seasonal trends, and competitor pricing. DI can also be more proactive and suggest upsells tailored to guest profiles and booking patterns.

Upsell 52

Upsell Occupancy Revenue Management Revenue 52

Hotelogix

AUGUST 6, 2024

Train your staff to identify and capitalize on upselling opportunities. Creating attractive packages: Bundle services such as dining, spa treatments, and local tours into attractive packages. Enhancing Average Booking Value Increasing the average booking value requires effective upselling and promoting longer stays.

Revenue 52

Revenue Management Upsell Target Marketing 52

Hotel Business

MARCH 5, 2024

Beyond enhancing the customer experience, travel sellers are able to upsell additional services and personalize their offerings with room preferences, flexible dining, spa and fitness options, additional activities and experiences to maximize returns.

Travel 72

Travel Upsell Revenue Revenue Management 72

Intelity

JUNE 22, 2023

Optimize Dining Expenses By deploying a guest management operations platform that analyzes hotel guest data , managers can determine which guests prefer which food items during which periods of time throughout a day or week. Here are four ways hotel technology can offer a profitable return on investment, while maximizing revenue.

ROI 72

ROI Revenue Dining Hotels 72

AskSuite

NOVEMBER 6, 2024

AI allows you to customize guest interactions by: Adjusting room settings; Offering tailored dining choices; Recommending local activities. AI-driven upselling and cross-selling suggest relevant upgrades or amenities during a guest’s stay, enhancing revenue potential. AI is revolutionizing hospitality.

Operations 52

Operations Hospitality Upsell Revenue 52

STAAH

APRIL 23, 2024

From spa services to dining experiences and beyond, hoteliers are leveraging dynamic pricing strategies to optimize ancillary revenue streams. Hotels can increase revenue per guest by adjusting prices according to demand, seasonality, and consumer preferences , achieved through upselling and cross-selling additional services and products.

Revenue Management 93

Revenue Management Revenue Ancillary Revenue Management 93

SiteMinder

SEPTEMBER 6, 2023

Providing upselling opportunities: Once a guest has booked a room, there are additional opportunities to upsell services such as dining or spa packages, thereby increasing overall revenue. Encouraging word-of-mouth: A guest who has a positive experience due to a special offer is more likely to recommend your hotel to others.

Hotels 105

Hotels Events Upsell Occupancy 105

Intelity

APRIL 18, 2023

Ask your staff to recommend your best bottle during their next dining interaction. Use this opportunity to personalize their stay while upselling to drive a little additional revenue to your property. This will make their workday run more smoothly while providing an upsell for the property.

Upsell 82

Upsell Hotels Services Revenue 82

Social Hospitality

JULY 25, 2022

Kiosks also offer greater ordering accuracy and provide great upselling opportunities with intuitive recommendations. Chatbots can take orders, upsell, provide suggestions, make reservations, offer promotions, collect feedback, and even process payments. POS Systems & Integration Across Platforms.

Upsell 147

Upsell Business Sales B2B 147

eZee Absolute

OCTOBER 16, 2023

Such revenue can come from various sources, including: Food and Beverage: Restaurants, bars, in-room dining, and catering services can significantly contribute to ancillary revenue. Offering diverse dining options, themed events, and unique culinary experiences helps attract guests and drive F&B sales.

Ancillary Revenue 59

Ancillary Revenue Revenue Services Events 59

Xotels

JULY 26, 2024

Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Upselling and Cross-Selling: The Art of Turning Guests into Big Spenders Alright, let’s talk about the real money-makers in the hotel game – upselling and cross-selling.

Yield Management 59

Yield Management Upsell Hotels Ancillary Revenue 59

Xotels

JULY 26, 2024

Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Upselling and Cross-Selling: The Art of Turning Guests into Big Spenders Alright, let’s talk about the real money-makers in the hotel game – upselling and cross-selling.

Yield Management 52

Yield Management Upsell Revenue Hotels 52

Hotelogix

OCTOBER 18, 2024

Managing Restaurant Operations: Coordinating between kitchen and dining staff ensures that meals are served promptly and meet guest expectations. Importance of Upselling: Training staff to suggest additional menu items can enhance the dining experience and boost revenue.

Operations 52

Operations Management Hotels Services 52

Amadeus Hospitality

MARCH 5, 2024

Beyond enhancing the customer experience, travel sellers are empowered to upsell additional services and personalize their offerings with room preferences, flexible dining, spa and fitness options, additional activities, and experiences to maximize returns.

Revenue 59

Revenue Travel Upsell Hotels 59

Intelity

JULY 11, 2023

An app can track the most common types of guest requests, dining metrics and which menu items are the most popular, and how often they’re using the app to communicate with hotel staff. These digital compendiums can also be used to create upselling opportunities and promote upgrades and other special offers targeted to a guest’s preferences.

Upsell 63

Upsell Hotels Shopping Services 63

Hotelogix

AUGUST 26, 2024

Local Attractions: Mention nearby attractions, dining options, and activities to help guests make the most of their visit. Upselling Opportunities: Highlighting amenities and services in the welcome letter can encourage guests to take advantage of additional offerings, boosting revenue.

Hotels 40

Hotels Upsell Dining Services 40

SiteMinder

MAY 2, 2024

Ideally situated at the heart of the thriving tourism hotspot, City Oasis offers spacious comfortable rooms equipped with a kitchenette, free WiFi, an award-winning lagoon style pool, tropical BBQ area, dine-in restaurant, and free access to the nearby gym and memorial baths.

Small Business 52

Small Business Upsell Revenue Dining 52

Hotel Speak

OCTOBER 31, 2024

This enables your team to provide more relevant and valuable upsells. AI can play a significant role in enhancing personalisation. By analysing guest data, AI can predict preferences and tailor offerings accordingly.

Hospitality 77

Hospitality Revenue Yield Management Dining 77

SiteMinder

OCTOBER 10, 2023

By attracting more guests through lowered prices, you increase the chances of selling additional services such as spa treatments, dining, or tours. Upselling Discounts attract more guests, providing ample opportunities for upselling or cross-selling other services.

Occupancy 59

Occupancy Events OTA Revenue 59

SiteMinder

MAY 30, 2024

Moreover, it provides opportunities to engage guests with last-minute upsells, loyalty programmes, and personalised services that can drive repeat business and boost your bottom line. Engagement: Use software to send personalised messages and upsell services such as late check-out, room upgrades, or dining offers. and 12 p.m.

Hotels 52

Hotels Upsell Revenue Dining 52

SiteMinder

NOVEMBER 14, 2023

Whether it’s breakfast in bed, a midday snack, or a late-night feast, room service means that guests can enjoy a seamless dining experience at the press of a button. In room dining: Beyond set meals, provide a 24/7 dining option where guests can order snacks, beverages, or meals at their convenience.

Services 59

Services Dining Hotels Revenue 59

Hotel Business

SEPTEMBER 13, 2024

Increase upsells and order volumes with complementary items Strategically placing complementary items on digital menus such as side dishes, drinks or chef pairings can both enhance the guest’s dining experience and significantly increase the average order size. Here are 10 tactics you can employ to do just that.

Revenue 52

Revenue Upsell Sales Sales Tools 52

Hotelogix

NOVEMBER 7, 2024

Upselling and Cross-Selling: Upsell Room Upgrades: Train your staff to offer room upgrades or premium amenities at check-in. Cross-Sell Other Services: Offer guests extra services like spa treatments, dining experiences, or local tours. The more personalized the experience, the more likely they are to come back.

Hotel Sales 52

Hotel Sales Revenue Sales OTA 52

SiteMinder

OCTOBER 14, 2024

For B2B hospitality brands, they streamline operations, reduce costs, and offer valuable data insights that help refine services and increase revenue through upselling. Enhanced guest engagement Through features like upselling and special offers, digital concierges can encourage guests to take advantage of additional services.

Services 52

Services Hotels Upsell Revenue 52

Hotel Speak

MAY 30, 2024

These include: Increased number of kiosks and grab-and-go venues Reduced menu choices and operating hours of remaining F&B venues A drop in in-room dining and mini-bar usage Such is the change in guest expectation that the hotel industry’s cookie-cutter approach to F&B no longer cuts it.

Consumer 93

Consumer Forecasting Revenue ROI 93

Hotelier Magazine

MARCH 11, 2024

Finally, wellness most certainly means food, with many of these re-designed floors also including a bespoke food outlet with a health-conscious menu likely built around more informal dining and plant-based items that don’t require a full kitchen to prepare.

Revenue 59

Revenue Branding Upsell Services 59

Hotelogix

OCTOBER 30, 2024

Key Tactics for the Preparation Stage: Send pre-arrival emails with useful information about local attractions, dining options, and tips for their stay. Offer upsells during the stay, such as room service, spa services, or local tours. This stage is an opportunity to engage further and enhance their anticipation.

Hotels 52

Hotels OTA Travel Services 52

SiteMinder

JUNE 12, 2024

This includes offering tailored packages, suggesting room upgrades, promoting in-house dining experiences, and even curating special entertainment events. Upselling and cross-selling strategy pricing Upselling and cross-selling revolve around enhancing guest value.

Yield Management 98

Yield Management Management Revenue Management Revenue 98

Hotel Business

NOVEMBER 15, 2022

Hotels can deliver better service with a fully mobile platform, robust automation, mobile guest check-in and automated upsells that drive ROI. Stayntouch kiosk: With a fully customizable check-in kiosk, hotels can reinvent their lobby into a guest-centric space for socializing, dining and coworking. Stayntouch 2.0

Scale 52

Scale ROI Upsell Management 52

Boutique Hotel News

NOVEMBER 2, 2022

Just like Netflix recommends programmes to watch, hotel upsells can now be driven by real-time data decisions. Online booking involving multiple departments is often impossible, forcing guests to contact the hotel or await a callback to add items such as golf, dining times or spa treatments.

Retail 52

Retail Shopping Services Consumer 52

SiteMinder

SEPTEMBER 4, 2023

From exquisite rooms, amazing dining options, and fabulous event venues, Chatrium is truly a premium accommodation choice. Collecting data, prioritising attention to detail, and optimising personalisation are all keys to perfecting upsells and ancillary services. Pawarisa said the key to this is creating authentic connections.

Operations 98

Operations Revenue Hotels OTA 98

SiteMinder

SEPTEMBER 6, 2023

Pre-arrival upselling Late bookings offer a narrow window for pre-arrival upselling, but it’s a golden opportunity. With the guest already committed to staying at your hotel, targeted offers for room upgrades, spa treatments, or dining options can be sent via email or app notifications.

Overbooking 98

Overbooking Occupancy Revenue Hotels 98