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OTAs have transformed the way travelers book their accommodations. However, for hotels, these bookings come with their own set of challenges, as OTAs have a profound impact on the revenue of hotels. Usually, OTAs hide guests’ real email, address, and phone numbers to prevent hotels from reaching out directly for future bookings.
What is a direct booking? Direct bookings are reservations guests confirm directly with a property without using an online travel agency (OTA) or 3rd party intermediary. With direct bookings, lodging operators own their guest data and can pick and choose what information they collect during the booking process.
A basic strategy might involve listing your property on a few key online travel agencies (OTAs) like Airbnb and Booking.com and leaving it at that. A specific OTA may help increase occupancy , but it might not actually be profitable for your hotel. Cost of acquisition – which channels are most cost-effective? Think again.
This is particularly important in an asset-heavy industry like hospitality, where seasonal demand and operating costs can vary widely. Improve marketing and distribution Optimize distribution channels to reduce sales commissions. However, EBITDAR also has two limits to take into account: 1.
Booking source Document the source profile of your guests, whether they booked via an OTA, a travel agent, or your direct booking site. This insight supports future marketing efforts. With Cloudbeds Intelligence , for example, segments and their optimal promotions will be automatically suggested for directmarketing campaigns.
Let’s explore why content marketing is a game-changer in the hospitality industry. From highlighting your world-class spa services to offering a sneak peek into your gourmet restaurant, content marketing lets you highlight what makes your structure special. Dear Sarah Smith,” “Hi Sarah!”)
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