Wed.Aug 28, 2024

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United Airlines Flight Attendants Take Step Toward Strike — 99.9% Vote Yes

Skift Blog

Skift Take: United flight attendants are the latest to vote overwhelmingly for a strike as flight attendant negotiations have become particularly contentious this past year.

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Making Luxury Permanent: The Growing Trend of Hotel-Branded Residences

Hospitality Net

In the era of perpetual reinvention, where luxury meets convenience, and convenience meets the desire for permanence, a new trend is reshaping the boundaries of opulent living. Imagine, if you will, not just a weekend stay at a swanky hotel where the sheets are always fresh and the concierge always knows your name, but a permanent address in that very hotel.

Branding 264
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The Next Battleground in Short-Term Rentals: Amenities

Skift Blog

Skift Take: Short-term rental hosts are increasingly relying on amenities – like pools, hot tubs and mini golf – to make their listings stand out from the competition, and some say the end result is an “amenities arms race.

Travel 331
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Asia’s F&B Landscape: Key Markets to Watch

Hospitality Net

As 2024 progresses, the Food & Beverage (F&B) sector in Asia shows signs of steady recovery, offering a glimpse of strategic opportunities for investors and hotel operators. A detailed comparison of profit margins from 2019, 2023, and 2024 year-to-date (YTD) reveals critical trends in key markets across the region.

Marketing 246
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Dont Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Atlanta Airport Criticized for ‘Tone Deaf’ Condolence Message After Delta Workers Killed

Skift Blog

Skift Take: The social media misstep by the world's busiest airport is a reminder of the challenges faced by brands big and small when communicating online. Could greater oversight of the offending post and its subsequent fallout have minimized the impact?

Branding 328
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203-Key InterContinental Belgrade Planned for End of 2026

Hospitality Net

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, proudly announces the return of its InterContinental Hotels & Resorts brand to Serbia after 20 years, in partnership with Delta Holding.

Resorts 246

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In Customer Service, It’s Not the Destination – It’s the Journey

Hospitality Net

Ralph Waldo Emerson, the American philosopher, is often credited with saying, It’s not the destination, it’s the journey. The idea is that the journey is just as important—maybe even more so—than arriving at the destination.

Services 263
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Travel Agency Giant Flight Centre Notches Record Revenue

Skift Blog

Skift Take: For Flight Centre, key risks to continued growth include the pace of business travel recovery and the execution of productivity initiatives. If airfares drop in price, it will be crucial to shift to a higher-margin product mix.

Travel 325
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Songtsam Resorts Unveils Newest Property: Songtsam Lodge Yading

Hospitality Net

Songtsam Hotels Resorts & Tours, an award-winning luxury boutique hotel collection located in the Tibet and Yunnan Provinces of China, is opening its 18th property, Songtsam Lodge Yading. Located in Yading Village in China’s Sichuan Province, this 40-room property is surrounded by picturesque mountains, specifically the Three Sacred Mountains of Daocheng, known for representing wisdom, compassion, and courage among locals.

Resorts 246
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Air France-KLM Now Owns 20% of SAS: 3 Big Changes to Watch

Skift Blog

Skift Take: Air France-KLM’s significant stake is more than just a strategic move—it's the latest stage of deepening consolidation in Europe's airline industry. With SAS defecting to the SkyTeam alliance and expanding cooperation with new partners, expect tighter network integration in the months ahead.

Business 321
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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AAA: Seattle Remains Top Labor Day Weekend Destination

Lodging

WASHINGTON, D.C.—According to AAA booking data, Seattle, Washington, ranked as the number one Labor Day weekend destination, up nearly 30 percent from last year when it also topped the list. Anchorage and Juneau, Alaska, are also on the top ten list of Labor Day destinations. “This is the time of year to go on an Alaska cruise,” said Paula Twidale, senior vice president, AAA Travel.

Travel 218
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How Travel Brands Can Drive Bookings From Anonymous Visitors 

Skift Blog

Skift Take: Understanding consumer preferences is essential for travel brands to create effective marketing strategies, but how can they capitalize on anonymous traffic? We sat down with Wunderkind's head of travel and ticketing to explore how brands can boost loyalty with contextual identity resolution and unlock the power of first-party data.

Branding 305
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AI and Humans: Partners in Transforming Hospitality Profitability through Blue Ocean Strategy and Fair Process

Hospitality Net

The hospitality industry is at a thrilling crossroads, where technology meets human creativity, pushing the boundaries of innovation and profitability. At the heart of this transformation lies Artificial Intelligence (AI), a tool that, when wielded correctly, can revolutionize how hotels operate. However, AI alone is not enough. The magic happens when AI partners with the human touch, fostering an environment where Blue Ocean Strategy and Fair Process principles of engagement, explanation, and e

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The Evolution of Religious Tourism in India – India Report

Skift Blog

Skift Take: The importance of religion to tourism in India is well known. India is now investing in marketing and tourism infrastructure - think technology, hotels and other amenities – to attract more visitors.

Tourism 303
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Here’s Why Your Fancy Hotel Website is Not Converting

Hospitality Net

Let’s clarify from the start: Integrating the booking engine into your hotel’s website isn’t just about keeping things pretty—it’s about stripping away the BS that slows down your guests. It’s a step to boost conversions and eliminate any friction hindering the user experience.

Hotels 258
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Five Years Since Opening for Tourism, Saudi Says it Is a Destination ‘For All’ in New Campaign

Skift Blog

Skift Take: In its race to welcome 150 million tourists, Saudi Arabia's new tourism campaign promises to offer just about everything to everyone.

Tourism 327
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Meet Our Boutique Hotel Owners Conference Sponsors: Powering the Future of Boutique Hospitality

Hospitality Net

The Boutique Hotel Owners Conference is more than just an event—it’s a gathering of the brightest minds in boutique hospitality, and it’s made possible by the generous support of our incredible sponsors. This year, we’re proud to spotlight the companies and organizations that are helping to elevate the boutique hotel industry by sponsoring this transformative event.

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Visit Florida on LGTBQ Travel Page Removal: ‘Our Marketing … Must Align With the State’

Skift Blog

Skift Take: Visit Florida finally responded to a question about why it removed its LGTBQ Travel page. But there are still plenty of unanswered questions.

Travel 317
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Radisson’s first Park Inn property to open in Melbourne

Hospitality Net

Radisson Hotel Group has reached another major milestone in its Asia Pacific expansion strategy with the signing of Park Inn by Radisson Melbourne Carlton, a contemporary and fully connected hotel that will mark this upper-midscale brand’s debut in Australia. When this newly converted property opens its doors in the fourth quarter of 2024, Park Inn by Radisson will introduce an exciting new era of feel-good, stress-free hospitality to this global city.

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Travel Innovators, Parks Vs. Overtourism and China’s Senior Travelers

Skift Blog

Skift Take: Today's podcast looks at summer’s travel innovators, overtourism in U.S. national parks, and free-spending older Chinese tourists.

Travel 317
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Accor strengthens leadership in Australian hotel industry with partnership renewals for over 40 hotels

Hospitality Net

Accor, Australia’s largest hotel operator, has signed partnership renewal agreements for more than 40 hotels, comprising 5,500 keys, across Australia, underscoring the Group’s strong partnerships with some of the country’s most influential hotel owners.

Hotels 243
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Skift Global Forum East Venues Announced

Skift Blog

Skift Take: We are excited to announce that this year’s Skift Global Forum East is set against the backdrop of two extraordinary Address Hotel venues that embody the luxury and innovation Dubai is known for.

Hotels 291
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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The Power of Persistence: A Revenue Manager’s Lesson from Milan

Hospitality Net

Back in the day as a revenue manager, I’ve spent years immersed in data, strategies, and market trends. Yet, one of the most impactful lessons I’ve encountered recently didn’t come from a spreadsheet or a strategy session. It came from a family trip to Milan and an unexpected reminder of the power of persistence.

Revenue 241
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Sage Hospitality Adds Mercantile Dining & Provision to Portfolio

Lodging

DENVER, Colorado—Sage Hospitality Group welcomed Mercantile Dining & Provision to its portfolio, joining the roster of more than 50 restaurants, bars, and entertainment venues under Sage Restaurant Concepts (SRC). Mercantile will be an owned restaurant concept for Sage, alongside brands such as Urban Farmer and Departure, with plans to grow the brand in suitable standalone restaurant locations.

Dining 162
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Hospitality Industry Marketing & Sales Veteran Wendy Hoekwater Launches Net Growth Marketing, LLC

Hospitality Net

Hospitality industry veteran Wendy Hoekwater today announced the formation of Net Growth Marketing, LLC, a marketing and sales consulting firm specializing in scaling small- to mid-sized companies in hospitality, travel and tourism.

Market 240
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The Ritz-Carlton Residences, Waikiki Beach Launches Sky Collection

Lodging

WAIKIKI BEACH, Hawaii—The Ritz-Carlton Residences, Waikiki Beach introduced its Sky Suite Collection, including a new Sky Penthouse. The residential resort updates also include a reimagined pool experience with locally inspired experiences designed to immerse travelers in Hawaii’s culture. “Since opening our doors in 2016, we continue to evolve our Waikiki resort to offer new and elevated experiences to our discerning travelers,” said Ms.

Resorts 147
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Dusit Hotels and Resorts and Generator and Freehand Hotels enter strategic development partnership

Hospitality Net

Dusit Hotels and Resorts, the hotel arm of Dusit International, one of Thailand’s leading hotel and property development companies, and Generator and Freehand Hotels, an award-winning developer and operator of experiential hostels and boutique hotels in Europe and the USA, have entered a strategic partnership to synergise their development resources to pursue sustainable international growth for their respective brands.

Resorts 240
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Choice Hotels Shares Details of First SOAR Program Contract

Lodging

NORTH BETHESDA, Maryland—Choice Hotels International, Inc. announced its first contract under the recently reintroduced SOAR (Supporting Ownership Access and Representation) program, designed to create hotel ownership opportunities for underrepresented entrepreneurs. Damon Healey of Eternal Companies executed a contract to convert two hotels in Georgia to Suburban Studios, one of Choice’s four extended-stay brands.

Hotels 147
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Ennismore and Alfasi Group Announce 2027 Opening for The Hoxton Melbourne

Hospitality Net

Ennismore, the fastest-growing lifestyle and leisure hospitality company, and Alfasi Group, a design-driven property developer, are delighted to announce the signing of The Hoxton in Melbourne as part of the Matchworks Precinct located at 560 Church Street, Cremorne. Set to open in 2027, the hotel will bring The Hoxton’s imitable style to Australia for the first time, marking a huge milestone for the brand’s global growth.

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IHG Develops New InterContinental Orlando to Open in 2028

Lodging

ATLANTA, Georgia—IHG Hotels & Resorts announced the signing of a new InterContinental Hotels & Resorts property in Orlando, Florida. Developed in partnership with owner Flag Luxury Group and Unicorp National Developments, InterContinental Orlando will welcome guests with amenities and cultural experiences that show the InterContinental brand’s evolution.

Resorts 147
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.