Wed.Jan 08, 2025

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Kerzner CEO Explains How to Scale New Brands While Keeping One&Only and Atlantis Exclusive

Skift Blog

Skift Take: There's a funny thing about ultra-luxury: You want to grow because growth economies of scale are real. But also, if you grow too much, you're not exclusive anymore. Kerzner aims to thread that needle.

Scale 251
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12 Small Things That Make a Good Hotel Room Great

Hospitality Net

What makes a good hotel room? Its a simple question but it doesnt have a short answer. There are certain things we can take as a given: cleanliness, functionality, comfort. Without these basics, guests are never likely to be satisfied.

Hotels 147
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How Hilton Plans to Ride Asia’s Travel Boom

Skift Blog

Skift Take: Hiltons slow-and-steady approach has worked, but with travel demand booming across Asia-Pacific, especially in India and China, it might be time to speed things up.

Travel 238
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The Return of a Landmark: Rosewood Amsterdam’s Palace of Justice Pays Homage to Dutch Excellence

Hospitality Net

Located in the heart of the UNESCO-listed Amsterdam Canal District, Rosewood Amsterdam is now accepting reservations for stays starting June 1st, 2025.

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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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India Is Thailand’s Third-Largest Tourist Market – India Report

Skift Blog

Skift Take: Backed by visa-waivers and increasing spending power, Indians are now playing a key role in the Southeast Asian tourism market.

Marketing 221
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AHLA Details Regional Events for 2025

Lodging

WASHINGTONThe American Hotel & Lodging Association (AHLA) announced it will once again convene a series of regional events in 2025, which will create networking and educational opportunities for hoteliers and hospitality industry participants across the United States. The Hospitality Show regional events give hotel owners, general managers, and property-level line leaders a chance to network with their peers, gain access to market data, and connect with suppliers and service providers.

Events 173

More Trending

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Extreme Hospitality Names Ryan M. Alpert Chief Commercial Officer

Lodging

Extreme Hospitality announced that Ryan M. Alpert has joined the company as chief commercial officer. In his new role, Alpert will lead overall revenue generation strategies for Extreme Hospitalitys portfolio of hotels and hospitality assets, driving growth and optimizing properties under the companys management. With 25 years of experience in the hospitality industry, Alpert leadership to Extreme Hospitality.

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L.A. Wildfires and Travel: What We Know, What’s at Stake

Skift Blog

Skift Take: Devastating wildfires in Los Angeles County forced the closure of some tourist attractions, while airports remain largely operational, and some travel companies stepped in to provide free temporary housing for displaced residents.

Travel 200
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THAIFEX - HOREC Asia Returns with Second Edition in March 2025: A Spotlight of Sustainability and Innovation Driving Asia’s Rise in The Global HoReCa Industry

Hospitality Net

THAIFEX - HOREC Asia 2025, one of the most influential hotel, restaurant and catering (HoReCa) gatherings in Southeast Asia, is set to take place from 5 7 March 2025 at IMPACT, Muang Thong Thani, Bangkok, Thailand. Organised by the Department of International Trade Promotion (DITP), Ministry of Commerce, Thailand, the Thai Chamber of Commerce (TCC) and Koelnmesse, the event will bring the regions biggest players to showcase the latest innovations shaping the future of the industry.

Events 130
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Delta to Tie Loyalty Program to Uber, Ending 8-Year Lyft Partnership

Skift Blog

Skift Take: Partnerships are a big trend for airlines as loyalty programs continue to rake in billions of dollars. Delta also has partnerships with Starbucks, Ticketmaster and Hertz.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Hilton’s 2024 CEO Light & Warmth Awards Celebrate Team Member Achievements and Exceptional Stories of Hospitality

Hospitality Net

Sixteen team members and one hotel team from around the world receive the hospitality leaders highest form of team member recognition for their commitment to hospitality and dedication to Hiltons values.

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UK Government Stands By Green Jet Fuel Law Amid Debate Over Who’ll Pay

Skift Blog

Skift Take: The UKs new mandate for sustainable aviation fuel aims to cut emissions but could raise flight prices. While environmentally ambitious, it faces debate over who will bear the extra costs.

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Industry experts predict key hospitality trends for 2025

Hospitality Net

In this weeks episode of the Hotel Moment podcast, were unveiling the trends that some of the industrys sharpest minds believe will transform hospitality in 2025.

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Travel Search Changes, AI-Travel Brand Deals and Loyalty Program Lessons

Skift Blog

Skift Take: In the briefing today are two reports from last night's Skift Megatrends event in New York alongside reactions to British Airways' loyalty updates.

Travel 130
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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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A Look Back at the Top Articles and Podcasts of 2024

Hospitality Net

We have crossed over into the new year, and 2024 is now a history lesson. But there is a lot we can learn from history. In 2024, I wrote 52 Shepard Letter articles and released 52 podcast episodes. Here are the five best from each category. Enjoy and learn from these history lessons.

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Are QR Code Payments The Next Innovation To Reach The Hospitality Industry In 2025?

Are Morch

In recent years, the hospitality industry has welcomed many innovations that have enhanced the guest experience, including contactless check-in desks, point-of-sale (POS) systems, QR code menus, chatbots, and online booking systems. As 2025 begins, restaurant, bar, hotel, spa, and takeaway owners can expect QR code payments to be the next innovation to reach the industry […] The post Are QR Code Payments The Next Innovation To Reach The Hospitality Industry In 2025?

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AI, Productivity, OTAs and New Business Models: 4 Key Trends Shaping the Future of Hospitality

Hospitality Net

How many articles that youve read recently begin with something like: hospitality is changing faster than ever. Its a common intro because its a recurring theme (and because its one of ChatGPTs favorite phrases) but that doesnt make it any less true.

OTA 130
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Housekeeping’s Contribution to Sustainability

Lodging

There are many habits that any housekeeping department can adopt to contribute to their hotels sustainability efforts. While many of these initiatives seem like common sense, they may be overlooked or never implemented. Examples include the following: Turn Off Lights: Train room attendants to always turn off the lights when leaving a guestroom. Consider installing a card key lighting switch that requires those entering the room to insert their room key into a light switch […] The post Hous

Hotels 147
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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IHCL Signs a Gateway Hotel in Dehradun, Uttarakhand

Hospitality Net

Indian Hotels Company (IHCL), Indias largest hospitality company, today announced the signing of a hotel in Dehradun, Uttarakhand. This conversion project will be branded as Gateway.

Hotels 130
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Poco Diablo Resort Names CoralTree Hospitality as Manager

Lodging

DENVER, ColoradoTom Luersen, president of CoralTree Hospitality, announced that the company was named manager of Poco Diablo Resort in Sedona, Arizona. The 137-room resort is nestled among Sedonas towering red rock formations, offering convenient access to the regions unlimited outdoor adventures. Sedona is a magical destination and Poco Diablo offers an experience that complements the beauty of the region, said Luersen.

Resorts 162
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HOTEL ROMEO ROMA: A New Era of Luxury in the Eternal City

Hospitality Net

ROMEO Collection opens its second luxury hotel, where art, architecture, fine-dining, and well-being meet in a unique and conscious experience.

Dining 130
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How tech can create a human hotel guest experience

Mews

61% of consumers will spend more for personalized experiences. But if guests crave more tailored stays, how can hoteliers more easily deliver them?

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Signal-Based Selling: How to Leverage 4 Key Buying Signals

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

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Introducing Wave House El Zonte

Hospitality Net

The all-new Wave House El Zonte welcomes travelers to explore the coastal town and its iconic surf breaks with residential accommodations and high-end amenities.

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Hotel Tech Trends to Watch Out for in 2025

Hospitality Tech

Experts forecast the tech that will define the hospitality landscape and set successful hotels apart in 2025.

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DUKES London announces transformative refurbishment for 2025

Hospitality Net

DUKES London, a distinguished five-star hotel nestled in the heart of St Jamess, Mayfair, is embarking on an ambitious renovation project - marking an exciting new chapter in the hotels storied history, with a redesign set to be unveiled by late 2025.

Hotels 130
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Pre-arrival Email Tips for Independent Hotels

Webrezpro

For a soon-to-be guest, the pre-arrival stage is filled with anticipation and a desire to make sure their upcoming stay meets their expectations, so booking confirmation, pre-stay, and check-in emails typically have high open rates.

Revenue 84
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Hotel Okura and Asset World Corporation to Open Ryokan-Style Accommodations in Chiang Mai and Bangkok in 2028

Hospitality Net

Hotel Okura Co., Ltd., the leading global Japanese hotel operator, is pleased to announce the conclusion of a new management agreement with Asset World Corporation (AWC), Thailands leading integrated lifestyle real estate group. Signed on December 19, 2024, the agreement paves the way for two new hotels - Okura Resort Chiang Mai in the historic city of Chiang Mai, and The Okura Prestige Sukhumvit Bangkok Hotel and Spa in Bangkoks trendy Thonglor district.

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Westgate Resorts updates executive team

Hotel Business

Westgate Resorts has made a series of leadership appointments and executive promotions as part of a broader plan to position the company for future growth in 2025 and beyond. “This year will be a year marked by growth and strategic investments,” said Jim Gissy, CEO, Westgate Resorts. “We’re excited to introduce these new leaders who will enable our business to scale and deliver the best possible experience for our owners and guests.

Resorts 64
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a&o Hostels Open Second Location in Belgium Within Two Months

Hospitality Net

Europes leading hostel chain has opened its 42nd hostel, located in Belgiums capital, Brussels. The centrally located hostel currently has 296 rooms, 45 parking spaces and a total area of 20,000 square metres. The acquisition of the former The President Brussels Hotel on Boulevard du Roi Albert follows the opening of a&o Antwerpen Centraal in October 2024.Founder and CEO Oliver Winter said, "Opening two exceptional locations in Belgium within a few weeks is really unusual.

ROI 130
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155 – Top 5 Sentiment Tags of 2024

Travel Media Group

Suite Spot host, Ryan Embree, and Travel Media Group Director of Product – Respond and Resolve, Jackie Avery, break down the top 5 guest sentiment tags of 2024 and give explain what insights these tags hold for hoteliers. Tune in to the first episode of 2025 and learn how to leverage this data for your hotel portfolio to kick off the new year.

Travel 52
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Activating Intent Data for Sales and Marketing

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.