Tue.Jul 16, 2024

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Amsterdam vs. Overtourism: ‘It’s About Bringing a Balance Back in Our City’

Skift Blog

Skift Take: Amsterdam is trying to find a balance between being one of the most popular tourist destinations in the world and a city where locals can feel at home.

Tourism 325
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J.D. Power: 2024 NAGSI Study Shows Travelers Are Paying More for Hotel Rooms

Lodging

TROY, Michigan—With an average daily rate (ADR) for a U.S. hotel room of $158.45 in May 2024—the second-highest month ever behind $159.01 in October 2023 —virtually every traveler in every hotel price bracket is paying more for a hotel room. According to the J.D. Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) Study, travelers’ perceived value for those higher prices greatly depends on how well the hotel delivers on their expectations.

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Apollo Acquires The Travel Corporation in Bet on Group Tours

Skift Blog

Skift Take: Apollo Global Management is set to acquire The Travel Corporation's (TTC) portfolio with an expected closure in Q4 2024, pending regulatory approvals.

Travel 306
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A Long-Term Solution to Short-Term Rentals

Lodging

Last month, we saw a powerful example of the American Hotel & Lodging Association’s advocacy influence and reach as we secured an important policy victory that ensures fair treatment for hotels in Hawaii, a major U.S. tourist destination that’s critical to the health of our industry. As our members know, AHLA is constantly monitoring states across the country for policies that discriminate against hotels in favor of short-term rental properties.

Hotels 279
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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These Big Questions Will be Answered at This Year’s Skift Aviation Forum

Skift Blog

Skift Take: Skift Aviation Forum on November 12 in Dallas will gather industry leaders to explore key opportunities, challenges, and trends shaping the future of aviation, including operational efficiencies, fleet upgrades, and traveler experiences.

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Enter now: Nominations open for the 2024 HM Awards, presented by Sealy Posturepedic

Hotel Management

The time has come to recognise the top performers in the hotel industry across Australia, New Zealand and the South Pacific with entries now open for the 2024 HM Awards for Hotel and Accommodation Excellence, presented by Sealy Posturepedic. The HM Awards return for the 22nd annual event on Friday November 29, 2024 at the Grand Ballroom, ICC Sydney to uncover the best people, properties, departments, brands and chains in the business of accommodation.

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DIRECTV Hospitality Renews Agreement With BWH Hotels

Lodging

EL SEGUNDO, California—DIRECTV HOSPITALITY announced the renewal of its agreement with BWH Hotels, making DIRECTV HOSPITALITY an endorsed supplier for BWH Hotels and furthering their joint commitment to deliver in-room entertainment for hotel guests. “We are thrilled to continue working with DIRECTV HOSPITALITY,” said Michael Morton, senior vice president, brand management and member services for BWH Hotels. “DIRECTV is a trusted and valued supplier for our properties, and its

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Allegiant Air Defies Florida Overcapacity Fears with 8 New Routes

Skift Blog

Skift Take: The low-cost airline is hoping that its unusual business model will help it dodge intense competition for flights to the Sunshine State.

Business 300
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What’s In a Name: The Imperative of Strategic Hospitality Branding for a New Era of Travel

Hospitality Net

In today’s hospitality landscape, where consumers are presented with an ever-expanding number of choices, the power of a strong brand cannot be understated. Branding is more than just logos and slogans; it’s a comprehensive strategy that defines and communicates the essence of a hotel’s values, promises, and experiences to potential guests. As we navigate a global hospitality industry valued at over $4.7 trillion, with expectations to surge to $5.5 trillion within 2024, understanding and impleme

Branding 203
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United Flight Attendants Plan to Vote on Strike Authorization as Tensions Rise

Skift Blog

Skift Take: United flight attendants are the latest to consider a vote to authorize a strike as frustrations over stagnant pay and working conditions continue to mount.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Increasing website conversion rates - top priority in 2024

Hospitality Net

What are the main factors determining hotel website conversion rates? These factors fall into the business, revenue management, marketing and technology categories.

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MakeMyTrip and Air India Express Launch Xpress Holidays – India Report

Skift Blog

Skift Take: MakeMyTrip's newest collaboration is with Air India Express to offer holiday packages on the airline's website and app. The move comes a month after IndiGo introduced a hotel booking option on its platform.

Hotels 254
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HM Awards to honour New Zealand and South Pacific’s finest at all-new ceremony in Auckland

Hotel Management

The leading hotels, resorts, departments and staff at properties across New Zealand and the South Pacific are set to be recognised on a level not seen before as the HM Awards hosts a satellite event in Auckland for the first time. On the back of increased entries and significant demand, more categories for New Zealand and the South Pacific are being added to the HM Awards program for 2024, alongside an all-new ceremony for the region at Cordis Auckland on Friday, November 1.

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More Trips, Higher Prices: Business Travel Spending May Finally Top 2019 Levels

Skift Blog

Skift Take: Companies say their employees are embracing business travel, but they're also trying to rein in costs.

Business 302
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Pan Pacific Perth unveils newly transformed luxury guest rooms

Hotel Management

More than a year into a major refurbishment project, Pan Pacific Perth has shared a taster of its redesign following the completion of 390 guest rooms and suites. The project, which commenced in May 2023, is aiming to elevate the hotel to a new standard of understated luxury with comfort and functionality in mind. The interior design is inspired by Western Australia’s diverse landscapes and supported by local partnerships, with drone photography by Tail Winds Aerial Media displayed in the hotel

Resorts 147
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The Growth in Demand for Alternative Stays in India

Skift Blog

Skift Take: India has a significant deficit of hotels and the vacation-rental market in the country is filling up this gap while catering to the growing interest in off-the-beaten-path destinations.

Market 240
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Sheraton to debut in Papua New Guinea next year following Port Moresby conversion

Hotel Management

Marriott International is set to introduce its Sheraton Hotels and Resorts brand to Papua New Guinea under a deal with Dynasty Development Limited to convert an existing property in Port Moresby. Sheraton Port Moresby Stanley Hotel and Suites is slated to open in August 2025, following the first stage of an extensive refurbishment project. “With more than 425 hotels in 70 countries, Sheraton is Marriott International’s most global brand, and our latest signing in Port Moresby is a significant st

Branding 147
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Spirit Airlines Lowers Outlook, Cites Weaker Revenue From Fees

Skift Blog

Skift Take: The ultra-low-cost carrier lowered its revenue outlook for the second quarter, blaming softer ancillary sales.

Revenue 246
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Thani Bangkok hotel confirms reopening on 27 September 2024 with a stunning new look and elevated guest experience

Hospitality Net

Rebuilt from the ground up, the outstanding new property pays homage to the original hotel’s rich heritage while setting new benchmarks for service and design that will ripple through Dusit Hotels and Resorts worldwide. Breathtaking Lumpini Park views from every guest room are just one of the highlights.

Resorts 147
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Uber Launches Loyalty Program With Air France-KLM

Skift Blog

Skift Take: Uber is adding new features, some temporary, to take advantage of increased tourists in Paris for the Olympics starting later this month.

Travel 214
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Trilogy Hotels announces openings of Crowne Plaza Sydney Airport

Hospitality Net

Independent hotel management company Trilogy Hotels continues to rapidly grow its pioneering portfolio of investment-grade hotel assets, announcing its latest agreement to manage Holiday Inn Sydney Airport, with the property soon to be rebranded as a premium Crowne Plaza.

Hotels 147
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Coury Holdings Launches New Management Company: Concert Hospitality

Lodging

DALLAS, Texas—Coury Holdings announced the launch of Concert Hospitality, a new hospitality management company aimed at delivering personalized guest experiences across full and select-service hotels from companies including Marriott, Hilton, Hyatt, and more. Concert Hospitality will operate independently alongside the lifestyle management company, Coury Hospitality, and strengthen Coury Holdings’ mission to drive impact and revenue for hotel owners.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Last-Minute Bookings, Viator’s New Ads and China’s Air Recovery

Skift Blog

Skift Take: Today's podcast looks at last-minute bookings, Viator's new campaigns, and the slow return of international flights to China.

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Hotel 24 South Hosts 100-Year Event With Historic Hotels of America

Lodging

STAUNTON, Virginia—Hotel 24 South celebrated A Legacy of Hospitality: 100 Years of Memories in Staunton, Virginia at an event attended by dignitaries, guests, and representatives from Historic Hotels of America. The hotel began welcoming guests in 1924. During the event, the hotel received proclamations from Historic Hotels of America and the City of Staunton acknowledging its Georgian Revival architecture, its contribution to the community, and its preservation through its restoration of artifa

Events 147
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Garuda, Singapore Airlines gain approval for joint venture

Hotel Management

Garuda Indonesia and Singapore Airlines have received the Competition and Consumer Commission of Singapore’s (CCCS) approval of their commercial joint venture agreement. With this approval, the airlines will be able to deepen their strategic partnership on a wider range of commercial activities that will bring greater benefits to both airlines, as well as Indonesia and Singapore.

Tourism 130
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United EVENTures Partners with Lure Agency to Help Spread Awareness in Event Engagement

Hospitality Net

San Diego, CA and Boulder, CO, July, 12, 2024—Lure Agency, a leader in B2B hospitality marketing, is thrilled to announce a strategic partnership with United EVENTures, a full-service event planning company specializing in team-building and professional training. The collaboration aims to build relationships with hotel sales teams so they can enhance their on-property team-building activities.

Events 130
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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New financial year, super changes are here

Hotel Management

With the new financial year around the corner, Hostplus is committed to helping members make the most of their super – and with that comes the update to the Super Guarantee, with increases coming into effect from 1 July 2024. We would appreciate if this content can be integrated into any upcoming communication channels and shared across your social platforms where relevant, or used as a contractual social post if this aligns.

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The ’Revenue Sleuth’: Unmasking Revenue Maximization Tactics

Hospitality Net

Rate shopping forms the bedrock of any revenue sleuth’s strategy. By continuously monitoring competitor rates, savvy revenue managers can dynamically adjust their prices to stay ahead. The goal is not just to match or undercut competitors but to strategically position your property in the market.

Revenue 130
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Exploring the ‘Porcelain Capital’ with Zhengyin Art

Hotel Designs

Hotel Designs Exploring the ‘Porcelain Capital’ with Zhengyin Art Exploring the ‘Porcelain Capital’ with Zhengyin Art Zhengyin Art creates original, elegant artworks, perfectly placed to elevate hotel and public spaces while working in a wide range of mediums from ceramics to hand-forged metal and installations. The studio takes us to Jingdezhen to unravel the possibilities of ceramic in the world of hospitality… Jingdezhen, situated in southeastern China, holds the

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Overtourism: How to avoid it for better travel experiences

Hospitality Net

As the summer travel season kicks into high gear, the specter of overtourism looms large over many of the world’s most beloved destinations. In an interview with two EHL researchers and experts on the topic, we explored the multifaceted issue of overtourism and how savvy travelers can avoid the pitfalls of overcrowded hotspots by traveling during shoulder-seasons, staying overnight and discovering destination dupes.

Travel 130
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.