Wed.Feb 14, 2024

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Announcing the Inaugural Skift Data + AI Summit: New York City in June

Skift Blog

Skift Take: This new event will bring together visionaries, CTOs, CIOs, and leaders driving change within travel to discuss how AI will unlock new value for consumers in travel and to showcase the work leaders are doing to create that future.

Consumer 320
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Principal–Agent Relationships: Examining a Hotelier’s Liability for the Acts of Its External Service Providers

Lodging

Hotel companies sometimes hire independent entities—persons or firms—to provide certain guest services. In most such cases, the laws of agency are in play: the hotel is the principal that empowers someone else (an agent) to act on its behalf and controls the methods used by the agent to carry out delegated tasks. Whether expressed through contract or implied through actions, the principal’s relationship to the agent creates a fiduciary relationship between the parties that requires the […]

Services 298
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Airbnb and AI: Brian Chesky Sees New Verticals — Like Amazon and Apple

Skift Blog

Skift Take: No, Brian Chesky isn't necessarily talking about launching flights on Airbnb when he refers to becoming a "cross-vertical company." Google Flights, relax.

Travel 319
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Marcus Hotels & Resorts Agrees to Jointly Acquire Loews Minneapolis Hotel

Lodging

MILWAUKEE—Marcus Hotels & Resorts announced that it has reached an agreement to jointly acquire the Loews Minneapolis Hotel with Hempel Real Estate and Robinson Park Investments. The terms of the agreement were not disclosed and are subject to the satisfaction of certain standard closing conditions. Upon closing, Marcus Hotels & Resorts will assume hotel management, which will be rebranded under another major global hotel system.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Exclusive: EVT brings budget accommodation brand Lylo to Australia

Hotel Management

EVT is bringing its budget lifestyle brand Lylo to Australian shores with the launch of a property in Brisbane’s Fortitude Valley this April. Following the opening of three locations in New Zealand – in Auckland, Christchurch, and Queenstown – Lylo’s Queensland property will showcase its design-led, social accommodation experience to cost-conscious travellers in Australia.

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Marriott and Hilton: 12 Takeaways From Their Annual Reports

Skift Blog

Skift Take: A dozen things jumped out at Skift when looking at Marriott and Hilton's annual financial filings. Points range from the performance of their loyalty programs to how they're taking market share.

More Trending

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World’s Biggest American Express Centurion Lounge Opens Today: Here’s A Look Inside

Skift Blog

Skift Take: With outdoor terraces and a debut concept whiskey bar, the new Atlanta facility is American Express' most impressive airport lounge yet.

Business 309
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360-Key Dual Branded Radisson Planned for Phnom Penh, Cambodia

Hospitality Net

Radisson Hotel Group will make its debut in Cambodia following the signing of a landmark agreement with Prince Real Estate Group to operate two brand-new properties in the country’s fast-growing city, Phnom Penh.

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Marriott and Hilton Comparisons

Skift Blog

Skift Take: Today's podcast looks at Marriott and Hilton's top annual report takeaways, Airbnb's artificial intelligence pathway to new verticals, and American Express' new largest Centurion Lounge.

Hotels 281
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Meliá Hotels International Recognised as Europe’s Most Sustainable Hotel Company by S&P Global

Hospitality Net

Meliá Hotels International has once again achieved a significant milestone in its sustainability journey by being recognised as one of the top-performing hotel companies globally according to the latest Sustainability Yearbook by S&P Global. The leading financial ratings and market analysis provider ranks Meliá in third place - behind Thailand’s Asset World Corporation and Minor - making it the first European-origin hotel company in the ranking.

Hotels 246
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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MGM Resorts Ups its Bet on ‘The Island’ in Dubai – But No Casino

Skift Blog

Skift Take: MGM CEO Bill Hornbuckle still hasn't got the greenlight for his casino in Dubai, but that isn't stopping him spending billions on the project.

Casinos 274
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The Chocolate on the Pillow Group selects Mews for four leading properties

Hospitality Net

Mews, the industry-leading hospitality cloud that has recently surpassed 5000 customers, was selected by The Chocolate on the Pillow Group for GHOTEL hotel & living Bochum, GHOTEL hotel & living Würzburg, TRIBE Baden-Baden and Mercure Zurich City.

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Radisson Hotel Group Expands India Presence With 21 Hotel Signings – India Report

Skift Blog

Skift Take: During 2023, Radisson Hotel Group in India took some major decisions, such as bringing the Radisson Collection brand to the country. As part of its strategic expansion, it is now looking at tier 2 and 3 markets.

Hotels 237
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Q1 2027 Opening Planned for Centara Life Vung Tau, Vietnam

Hospitality Net

Looking towards Vietnam, Centara is set to open two exceptional properties in Vung Tau City, a popular destination along the southern coast in Q1 of 2027. The 261-key Centara Life Vung Tau promises exceptional stays that are flexible and full of daily delights, elevating the essentials across an all-day dining restaurant, modern meeting rooms, swimming pools, a pool bar, a fully equipped fitness centre, spa, and kids club.

Dining 254
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Davidson Hospitality Names eTip as a Digital Partner for Cashless Tipping

Lodging

SAN FRANCISCO—eTip announced its designation as a digital tipping partner to Davidson Hospitality Group. As the demand for cashless tipping rises among hotel guests, hoteliers are turning to digital tipping to improve guest satisfaction, streamline tip management, and boost staff retention. “We look forward to this new era of using technology to redefine hospitality,” said Nicolas Cassis, co-founder and CEO of eTip.

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Centara and Phi Phi Paradise Company Sign Agreement To Reopen 360 Villa Property in October 2024

Hospitality Net

Centara has signed a strategic Hotel Management Agreement (HMA) with Phi Phi Paradise Company Limited for its Villa 360 property. Set to reopen as Centara Villas Phi Phi Island in October 2024, this stunning resort offers 40 villas ranging from 56 to 133.5 square metres, an all-day dining restaurant, a sunset sky bar, an outdoor swimming pool, and pool bar, spa, fitness centre, and a convenient onsite mini shop.

Shopping 250
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Kimpton Virgilio Opens as Brand’s First Boutique Hotel in Mexico City

Lodging

MEXICO CITY—Kimpton Virgilio, Kimpton Hotels & Restaurants’ first boutique hotel in Mexico City, has opened. Kimpton Virgilio delivers a balance between the operations of a boutique hotel and the support of IHG Hotels & Resorts. The property was developed by ZKC. Erick Vargas, general manager of Kimpton Virgilio, said, “We want every visitor to feel comfortable and close to multiple experiences.

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The Sessions Hotel in Bristol, VA Named Tribute Portfolio’s ‘Hotel of the Year’

Hospitality Net

The Sessions Hotel, located in the heart of Bristol, VA, has been distinguished as Tribute Portfolio’s Hotel of the Year, a remarkable achievement that celebrates the hotel’s unparalleled commitment to excellence in hospitality and is awarded annually by Tribute Portfolio’s leadership team.

Hotels 203
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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MGM Resorts International Reports Q4 and Full-Year 2023 Financial Results

Lodging

LAS VEGAS, Nevada—MGM Resorts International reported financial results for the quarter and year ended Dec. 31, 2023. “Our Las Vegas Strip Resorts and MGM China set new all-time records for full year and fourth quarter Adjusted Property EBITDAR,” said Bill Hornbuckle, CEO and president of MGM Resorts. “Our premium positioning and offerings in Las Vegas enable us to capture incremental profit during major events such as the inaugural Formula 1 race and our first Super […] T

Resorts 162
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Marcus Hotels and Resorts, Hempel Real Estate and Robinson Park Investments Form Joint Venture to Acquire Loews Minneapolis Hotel

Hospitality Net

Marcus® Hotels & Resorts, a nationally recognized owner and management company and division of The Marcus Corporation (NYSE: MCS), announced today that it along with Hempel Real Estate and Robinson Park Investments have reached an agreement to jointly acquire the Loews Minneapolis Hotel. The terms of the agreement were not disclosed and are subject to the satisfaction of certain standard closing conditions.

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Airbnb Isn’t Running out of Hosts or Listings

Skift Blog

Skift Take: Today's podcast discusses Airbnb’s host bonanza, Marriott’s earnings boost, and Carl Icahn’s JetBlue bet.

Travel 247
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Q2 2025 Opening for Centara in Van Don, Vietnam

Hospitality Net

Adding to the allure of Van Don as a premier tourist destination in northern Vietnam, Crystal Holidays Harbor Van Don will be opening a second tower in Q2 2025 as part of its plan to develop 5 hotel and resort apartment buildings within its 5-star international standard resort and entertainment complex, Complementing the existing Centara-branded Tower A, which boasts a dedicated purpose-built convention centre, Tower B comprises 496 rooms along with a variety of dining options, a state-of-the-ar

Dining 235
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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First look: Disney debuts Pixar Place Hotel

Hotel Management

The Pixar Place Hotel has opened at California’s Disneyland Resort in Anaheim, officially marking the transformation of Disney’s Paradise Pier Hotel into the first fully Pixar-themed hotel in the United States. The 15-story high-rise overlooking Disney California Adventure Park boasts comfortable and contemporary guest rooms that celebrate the artistry of Pixar Animation Studios, new dining options by Great Maple, a relaxing rooftop pool area and play court, renovated fitness center and more.

Dining 147
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Taylor Swift Isn’t Playing Brisbane, So Why is Its Airport Braced for a ‘Swiftie Surge’?

Skift Blog

Skift Take: The phenomenal impact of the 'Swift Lift' is being seen by travel and tourism companies around the world - even when Taylor isn’t visiting the city in question.

Tourism 146
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Airbnb plans to use AI, including its GamePlanner acquisition, to create the ‘ultimate concierge’

Hospitality Net

In November, Airbnb acquired a stealth AI firm launched by Siri’s co-founder, called GamePlanner.AI. The deal valued the secretive startup at around $200 million, according to reports. Though the hosting company didn’t telegraph its plans for GamePlanner at the time, Airbnb co-founder and CEO Brian Chesky today shared a high-level overview of Airbnb’s larger plans for AI, saying that it planned to accel at the “application layer” of AI, building one of the “most innovative AI interfaces ever cre

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Emirates set for Adelaide return with daily Dubai flights from October

Hotel Management

Emirates has taken the final step in the restoration of its Australia capacity announcing its return to Adelaide with a daily service from Dubai starting on October 28, 2024. The reinstated service will facilitate the growing travel demand to and from South Australia and allow passengers to travel conveniently between more than 140 destinations across Emirates’ global network, offering a wide range of choice, flexibility, and connectivity.

Tourism 130
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Jill Wilder Appointed President at Aptech to Lead New Market Growth Initiatives

Hospitality Net

Aptech, provider of a leading suite of enterprise accounting, business intelligence, financial planning and management solutions for the hospitality industry, has announced the appointment of Jill Wilder as president of the company. Wilder has served as Aptech’s vice president for 22 years and has been with the company since 1986. Aptech’s outgoing president and founder, Jay Troutman, while stepping down from his day-to-day responsibilities, will continue in his role as Chairman of the Board and

Market 187
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The Prosperous Hotelier: Coaching

Hotel Financial Coach Blog

The Prosperous Hotelier Coaching Purchase on Amazon in paperback, hardcover or Kindle format Complimentary Discovery Call – [link] Video Course Links: [link] [link] Be sure to check out my other services on the links below. On-line Strategic Hospitality Financial Leadership Workshops The 3 Month 1-1 Financial Leadership Mentoring Program Hotel Accounting Policy Manuals Hotel Asset […] The post The Prosperous Hotelier: Coaching first appeared on Hotel Financial Coach.

Services 130
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Coldplay concerts drove Singapore hotel performance in January, Taylor Swift up next in March

Hospitality Net

Helped by Coldplay’s World of the Spheres Tour, Singapore hotels saw healthy performance growth, according to preliminary January data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets.

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Sense of community as a growth strategy

eHotelier

When a hotel does in fact go through the meticulous process of creating a strong sense of community, the results are nothing short of magical, and this is reflected through a positive impact on guest satisfaction, demand and the ability to grow rate.

Hotels 111
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.