Thu.Aug 08, 2024

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Expedia Group Delays Rollout of One Key Loyalty Program Beyond the U.S. and the UK

Skift Blog

Skift Take: Ariane Gorin is not going to be a Peter Kern clone in her new role as Expedia Group CEO. Among her first acts was to pause the international rollout of the Group's One Key loyalty program.

Travel 310
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Hyatt Hotels Corporation Reports Q2 2024 Results

Lodging

CHICAGO—Hyatt Hotels Corporation reported second quarter 2024 results. Highlights include: Mark S. Hoplamazian, president and CEO of Hyatt, said, “We posted solid second quarter results demonstrating our differentiated positioning and continued momentum. System-wide RevPAR grew by 4.7 percent and net rooms growth was 4.6 percent, generating record gross fee revenue of $275 million in the quarter.

Pipeline 279
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Choice Hotels: ‘Normalization’ in U.S., Maintains Profit Forecast

Skift Blog

Skift Take: Choice Hotels recently saw its U.S hotels continue to perform roughly 10% above 2019 levels in revenue per available room. Its executives believe that trend may roll on next year.

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Dusit International to manage upscale hotel and luxury residential project in Bangkok

Hospitality Net

- Dusit International, one of Thailand’s leading hotel and property development companies, has signed a property management agreement with King Square Development Co., Ltd, a Bangkok-based real estate company established by Saha Group and Tokyu Corporation, and King Square Suites Co., Ltd. to manage Dusit Suites Kingsquare, Bangkok and KingsQuare Residence - an upscale hotel and luxury residential project slated to open in 2026.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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GBTA and Cvent Study Finds an Opportunity for Tech Integration to Transform Business Travel

Lodging

ALEXANDRIA, Virginia—The Global Business Travel Association (GBTA) and Cvent released a new study titled, “The Future Is Now: Technology Transformation in Corporate Travel.” According to the study, the industry is poised to allow technology to transform and accelerate business travel. Based on a survey of business travel professionals in North America and Europe, the report reveals that while 88 percent of travel management company respondents, 74 percent of suppliers, and 59 percent

Business 264
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Cornerstone Hospitality’s The Sessions Hotel in Bristol, VA Wins Prestigious Marriott Award Hotel of The Year – Distinctive Premium Brands

Hospitality Net

Cornerstone Hospitality, renowned for its exceptional hotel management and development expertise, has marked another milestone with The Sessions Hotel in Bristol, VA, being named Marriott’s Hotel of the Year for Distinctive Premium Brands. This distinguished category includes esteemed brands such as Westin, Le Meridien, Autograph Collection, Design Hotels, Renaissance Hotels, Gaylord Hotels, and Tribute Portfolio.

Branding 264

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MOP by Visual Matrix Helps Hoteliers Achieve Efficiencies in a Strained Labor Market, Industry Adoption Grows by More than 400%

Hospitality Net

Visual Matrix, a leading provider of advanced technology solutions for the hospitality industry, has increased the growth of its MOP technology 440 percent since Visual Matrix acquired the technology in November 2021. MOP is now used at more than 1,000 hotels representing than 33 brands in the industry, including Wyndham, Hilton, Marriott, IHG, and more.

Marketing 264
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Flyr Raises $295 Million, Largest Travel Tech Deal This Year 

Skift Blog

Skift Take: Flyr is using the funding to support growth and scale the company, which saw recurring revenue growth of 290% over the last 12 months.

Scale 290
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SLS Playa Mujeres To Open November 2024

Hospitality Net

Who says you can’t have it all? SLS is ready to make a serious splash with the upcoming debut of its first all-inclusive resort, SLS Playa Mujeres, set on Mexico’s spectacular Yucatán Peninsula. Opening November 15, 2024, the resort will bring SLS’s subversive spirit and immersive extravagance to life at an unprecedented scale, refining all-inclusive travel and emerging as a glittering destination brimming with world-class dining, entertainment and wellness experiences.

Scale 264
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Expedia.com’s Growth Outpaced Rivals, but CEO Notes ‘Softening’ Demand

Skift Blog

Skift Take: Was that a typo? No rooms nights at Expedia Group's flagship brand leaped 20%. That's rare territory these days in online travel.

Travel 280
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Lüm Hotel Reopens in the Heart of Los Angeles

Hospitality Net

Lüm Hotel is thrilled to announce its grand reopening, inviting travelers and locals alike to experience its fresh, modern accommodations and elevated amenities. Centrally situated at ground zero for all types of entertainment, the Lüm Hotel sits immediately adjacent to the brand new multi-billion-dollar Intuit Dome, across the street from Hollywood Park (home to Sofi Stadium, You Tube Theater, parks, trails, and 500,000 square feet of initial offerings of local businesses and eateries) and is a

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Tripadvisor’s Controlling Shareholder and Certares Are in ‘Active Discussions’ About Transactions

Skift Blog

Liberty Tripadvisor is in "active discussions" with Certares about a deal related to a $325 preferred stock investment that's due in March.

Travel 276
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Offer Relevancy Represents the Best CDP Application Right Now

Hospitality Net

We hear the word ‘personalization’ being thrown around a lot of hospitality these days. And rightfully so, as there’s a ton that hotels can and should be doing to enhance the guest experience. What I caution from the start, though, is that this is an arms race; if every hospitality brand is gunning for improved market share or ADR growth by ramping up their personalization, then you can’t rest on your laurels.

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Delta Refutes CrowdStrike’s Claims, Says Offer of Help Came Too Late

Skift Blog

Skift Take: In the latest tit-for-tat between Delta, CrowdStrike and Microsoft, Delta is claiming that CrowdStrike’s offer of onsite assistance came after it restored most of its critical systems.

Travel 245
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Madrid Market Pulse 2024 – Smashing the Rate Ceiling

Hospitality Net

As the capital of Spain, Madrid holds a prominent position as a cultural, economic and political hub in Europe. Its rich history, vibrant arts scene, world-renowned culinary offerings as well as its many corporate head offices and financial institutions attract a diverse range of visitors, including both leisure travellers and business professionals.

Marketing 261
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UAE Building Village For Thousands of Staff Amid Hotel Boom in Ras Al Khaimah

Skift Blog

Skift Take: Junior staff and management will live in seperate buildings, and RAK says the campus will prioritize wellbeing.

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ADA Defense Lawyer: How to Respond to a Lawsuit filed by The Reddy Law Firm for Violation of the Unruh Civil Rights Act, California Disabled Persons Act, or ADA

Hospitality Net

An offshoot of the well-established Potter Handy firm, The Reddy Law Firm is quickly becoming known for its aggressive pursuit of claims under the California Unruh Civil Rights Act and the California Disabled Persons Act. These lawsuits, often referencing the Americans with Disabilities Act (ADA), are primarily filed by serial plaintiffs who challenge businesses on a variety of accessibility issues, from parking and entrances to sales counters.

Sales 244
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Rigorous Revenue Management: AI Tech Tools Take Pricing and Forecasting Accuracy to the Next Level

Lodging

Revenue management in the hotel industry has become a science over the last few years with pricing strategies that increasingly factor in supply/demand fluctuations and the development of automated revenue management systems (RMSs). The progress has resulted in a rate adjustment approach that is both more efficient and highly personalized, based on multiple data sources from guest demographics to current market conditions.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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The Self-Service Boom: Stayntouch Reports a 72% Increase in Hotel Kiosk Adoption

Hospitality Net

Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, continues to elevate the hospitality industry with advanced self-service technology. Stayntouch has seen a 72% increase in hotel customers adopting its kiosk solution, comparing the last 12 months to the previous 12 months. This reflects a growing traveler preference for self-service check-in options, helping hoteliers redefine the guest welcome experience and front-office operations.

Services 244
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Sonesta Resort Hilton Head Island Completes First Phase of Renovation

Lodging

HILTON HEAD ISLAND, South Carolina—Sonesta Resort Hilton Head Island recently completed phase one of a resort renovation program, showing its 340 redesigned guestrooms during a ribbon-cutting celebration. Inspired by the island’s nature, guestrooms now have several upgrades and enhancements. “We are thrilled to officially unveil our newly renovated guestrooms just in time for the peak summer season,” said Bob Cosgrove, general manager of Sonesta Resort Hilton Head Island. “We a

Resorts 147
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2029 Planned Opening For REVERB by Hard Rock® Pensacola

Hospitality Net

Hard Rock International announces development plans for REVERB by Hard Rock® Pensacola to break ground in 2026 and open in 2029. REVERB by Hard Rock® is a unique hotel brand designed to be an energetic cultural hub for connection, creation and inspiration among music fans, locals and travelers alike. This will mark the company’s sixth REVERB property joining the portfolio, with Atlanta and Hamburg, and Kalamazoo, Tampa, and Scottsdale also being developed.

Branding 256
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Help Wanted: AHLA Fights for Hotel Jobs on Several Fronts

Lodging

Hotels face many hurdles to economic growth, but the toughest one might be finding enough employees to power that growth. America’s hotels are doing all they can to create good jobs and retain employees. Average hotel wages are near a record high, and hotels are offering more benefits and workplace flexibility than ever before. So why is it still so difficult for hotels to maintain and expand their staff?

Hotels 147
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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RLA Global’s Wellness Real Estate Report 2024 | Insights from CBRE’s Global Head of Hotels Research

Hospitality Net

CBRE’s Global Head of Hotels Research & Data Analysis, Rachael Rothman, CFA, ISHC, examines RLA Global’s 2024 Wellness Real Estate Report, offering valuable insights on market trends, asset performance, and investment strategies. She explores amenity profitability across hotel segments and emphasizes the importance of skilled asset management in maximizing returns in the evolving hospitality landscape.

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Noble Investment Group Acquires Courtyard by Marriott Jacksonville Beach Oceanfront

Lodging

ATLANTA, Georgia—Noble Investment Group announced the acquisition of the Courtyard by Marriott Jacksonville Beach Oceanfront. Located on the shores of Jacksonville Beach, the hotel will undergo an enhancement to all hotel guestrooms and suites, public areas, and meeting and event spaces. Jacksonville, Florida, is a growing city known for its business-friendly environment, walkable coastal community, recreational activities, and family-friendly atmosphere.

Events 147
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Hospitality’s Tech Surge: Riding the 2024 Digital Marketing Wave

Hospitality Net

What are the technology investment plans of today’s hoteliers and what sort of role does digital marketing play in their planned tech spending?

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Visual Matrix’s MOP Tech Increases Adoption by 440 Percent

Lodging

RICHARDSON, Texas—Visual Matrix increased the growth of its MOP technology by 440 percent since Visual Matrix acquired the technology in November 2021. MOP is now used at more than 1,000 hotels representing 33 brands in the industry, including Wyndham, Hilton, Marriott, IHG, and more. “MOP was designed to help hoteliers overcome the many operating challenges they face today, in addition to the crunch of reduced labor,” said Georgine Muntz, CEO of Visual Matrix.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Vacation: The Points Guy on maximizing brand loyalty programs

Hospitality Net

Over 12 million people a month check The Points Guy (TPG) for tips on making the most of their travel experiences. Brian Kelly, TPG himself, teams up with CBRE’s Hotel Research lead Rachael Rothman to explore the latest trends in loyalty programs, what hotel brands can learn from airlines and credit cards, and how you can get into that airport lounge.

Branding 187
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This Week’s Comings & Goings

Lodging

Aimbridge Hospitality announced Christopher Tatum as the new divisional president of its Full Service division. Read more about the appointment here. Marriott International announced Sam Basu as area general manager of Puerto Rico, and concurrently to general manager of The Ritz-Carlton, San Juan. Basu will oversee Marriott’s portfolio on the island.

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ATEC calls for tourism and hospitality across all regional areas to benefit from WHM program

Hotel Management

The Australian Tourism Export Council (ATEC) is calling for tourism and hospitality work across all regional areas in Australia to be included under the Working Holiday Maker (WHM) visa program’s qualification for second and third-year visas. The Federal Government is examining the WHM visa as part of the Review of Regional Migration Settings. ATEC is also recommending that the qualifying period for both the second and third-year visas is limited to 88 days.

Tourism 130
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IHG Hotels & Resorts Reports Half-Year Results

Lodging

IHG Hotels & Resorts reported half-year results ending June 30, 2024. Highlights include company performance with operating profit from reportable segments (+12 percent) and Adjusted EPS (+12 percent); record signings; on track to return over $1 billion to shareholders; and positivity in long-term growth drivers. Trading and revenue System size and pipeline Margin and profit Cash flow and net debt Shareholder returns Elie Maalouf, CEO, IHG Hotels & Resorts, said, “With thanks to our team

Resorts 147
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.