Thu.Aug 15, 2024

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Marketing Wars: Booking vs. Expedia – Who Spends Smarter?

Skift Blog

Skift Take: In 2023, Booking and Expedia spent a combined $13 billion on marketing, with Booking demonstrating better efficiency and global reach. While both still invest heavily in Google, they're shifting towards alternative marketing strategies like price discounting and B2B channels.

Market 312
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Knowland and Amadeus Present Q2 2024 Industry Performance Data

Lodging

ARLINGTON, Virginia—Knowland and Amadeus presented metrics from the companies’ Hospitality Group and Business Performance Index. For the second quarter of 2024, the Index shows overall health of 105.5 percent year-over-year (YOY.) This is the first time the overall Index has exceeded 100 percent, reflecting continued industry health across all reported indices.

Business 269
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Despegar Sells Destination Unit to Iberostar Group, 600 Employees Transfer

Skift Blog

Skift Take: If this deals truly helps Despegar better focus on its core services — selling travel — then it would seem to make sense. In the process, Despegar gets leaner.

Services 292
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Chef-Driven Hotel Brand Appellation to Open Urban Resort in Morgan Hill, CA

Hospitality Net

Appellation, the groundbreaking culinary-first hotel brand by celebrated American chef Charlie Palmer and luxury hospitality veteran Christopher Hunsberger, joins forces with visionary vintner Frank Léal of Léal Hospitality to announce Hotel MOHI by Appellation. Set to debut in fall 2025 in Silicon Valley’s charming Downtown Morgan Hill, the opening will mark the first full-service luxury boutique hotel in the destination.

Branding 264
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Ask Skift: Why Are Junk Fees a Problem in the Travel Industry?

Skift Blog

Skift Take: Consumers hate junk fees and lawmakers have been slowly cracking down. But businesses are still pushing back.

Consumer 320
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Choice Hotels International Installs Beehives at its North Bethesda Headquarters to Promote Sustainability and Local Biodiversity in Collaboration with Bee Downtown

Hospitality Net

Choice Hotels International, Inc. (NYSE: CHH), one of the world’s largest hotel companies, has installed three beehives at Choice Hotel’s corporate headquarters at the Pike & Rose development in North Bethesda in collaboration with Bee Downtown to promote sustainability and local biodiversity with its. Pollinating a 3-mile radius from their hives, the estimated 150,000 honeybees housed at Choice have the potential to positively impact 18,000 acres of surrounding land.

Hotels 277

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The Real Deal with AI in Hospitality: Over-Hyped Buzz or Under-Hyped Revolution?

Hospitality Net

The hospitality industry is no stranger to buzzwords. From "luxury experience" to "personalized service," we’ve heard it all. But few terms have generated as much excitement—and skepticism—as Artificial Intelligence (AI).

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Oneworld Builds AI Flight Booking Tool with Google and Former IBM Exec

Skift Blog

Skift Take: Carrie Tharp, vice president of strategic industries for Google Cloud, said in April to expect a lot more AI projects in travel. Here's another.

Travel 277
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Stop It: Ten Bad Customer Service and CX Habits You Need to Stop

Hospitality Net

Recently, Bob Newhart, a famous comedian and actor, passed away. He started his career as a stand-up comedian and eventually hit it big on television, starring in a TV series aptly named The Bob Newhart Show. His awards include three Grammy Awards, an Emmy Award, a Golden Globe, and the Mark Twain Prize for American Humor. In 1960, his comedy record The Button-Down Mind of Bob Newhart reached No. 1 on Billboard’s pop album chart.

Services 246
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EL AL Signs its Biggest Boeing Order Ever as Profits Soar

Skift Blog

Skift Take: EL AL is doubling down with Boeing as it places the largest single order in the airline's history.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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TAFER Hotels & Resorts to Open Two Luxury Resorts and Exceptional Residences at Mexico’s Diamante Cabo San Lucas

Hospitality Net

TAFER Hotels & Resorts, a forward-thinking leisure and hospitality company celebrated for its collection of award-winning hotels, luxury resorts, and boutique villas across Mexico and the Caribbean’s most coveted beach destinations, is proud to announce a partnership with Diamante Cabo San Lucas (Diamante), a master-planned luxury resort community. As a part of its agreement, TAFER will open two new luxury hotels – considerably expanding the benefits of existing members of the Diamante Residence

Resorts 261
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Blackstone to Invest in Hotel Tech Company, M3 – ‘Many More’ Deals to Come

Skift Blog

Skift Take: There's a lot of opportunity for strategic growth investment in travel tech, and Blackstone wants to jump in.

Travel 275
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IHG Serves Up The ’Ihg Rally Room’ Inspired By The Divisive Color Of A Tennis Ball

Hospitality Net

IHG Hotels & Resorts returns to the US Open Tennis Championships for the sixth year as the official hotel partner and hotel loyalty program, bringing a long-standing cultural debate around the sport to life: is a tennis ball green or yellow?

Resorts 246
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Blackstone Acquires Majority Stake in M3 in Partnership With AAHOA

Lodging

NEW YORK, New York, and ATLANTA, Georgia—M3, LLC announced it has signed a definitive agreement for a majority investment from Blackstone Growth and affiliated funds. The investment will help to accelerate the company’s growth by enhancing new product expansion and supporting the adoption of M3’s software. AAHOA, representing nearly 20,000 hotel owners and 60 percent of hotels across the United States, will make its first strategic investment alongside Blackstone.

Hotels 162
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Otelier, Stayntouch Partner to Enhance Data Access for Hoteliers

Hospitality Net

Otelier, the hospitality performance optimization platform that puts data and efficiency at the heart of hotel operations, announces a new integration with Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology. Through the integration, hoteliers can access detailed reservations, guest and financial transaction data from Stayntouch into IntelliSight, Otelier’s business intelligence software.

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Nashville Owns the Country Music Tourist – Can it Compete Globally With Mega Events?

Skift Blog

Skift Take: Nashville’s ambition to host mega events shows it wants to be a major player. But while the city’s rebranding is attracting more diverse visitors, the real challenge lies in breaking free from its roots.

Events 157
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Driftwood Unveils Renovation of 295-key Hilton Cocoa Beach Oceanfront

Hospitality Net

Driftwood Hospitality Management (DHM) proudly announces the completion of an extensive multimillion-dollar renovation for the Hilton Cocoa Beach Oceanfront, a 295-key flagship property in the heart of Florida’s Space Coast. The transformative project showcases DHM’s commitment to providing an unparalleled guest experience in one of the nation’s most beloved beach destinations.

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Fake Travel Reviews, Southwest Threat and Answering for AI

Skift Blog

Skift Take: Today's podcast looks at how AI may yet transform the travel industry, the FTC's crackdown on fake reviews, and Elliott Investment's proposed changing to the Southwest board.

Travel 157
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Former Nazi bunker turned into hotel and leisure complex in Germany

Hospitality Net

At 58 meters tall - just a little taller than the Leaning Tower of Pisa, but with considerably more heft - the St. Pauli bunker in Hamburg, Germany, has dominated the city skyline for just over 80 years.

Hotels 246
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This Week’s Comings & Goings

Lodging

Christian Clerc has been named president and CEO of Auberge Resorts Collection. Clerc succeeds Craig Reid, former president and CEO, who is retiring after 10 years leading the company. Clerc’s appointment is effective September 1. Patrick Short has been named chief operating officer of Aperture Hotels. Read more. Access Point Financial announced the appointment of Daniel Zagoria as managing director, business development.

Resorts 147
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HSMAI Washington DC Announces State of the Industry Program

Hospitality Net

The Washington, D.C., chapter of the Hospitality Sales and Marketing Association International today invited hospitality professionals from throughout the metropolitan area to attend its annual State of the Industry program Aug. 22 at the Hilton Washington DC National Mall The Wharf.

Sales 245
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La Vie D’or Hotel and Resort, Trademark Collection by Wyndham Opens

Lodging

SINGAPORE—Wyndham Hotels & Resorts introduced its Trademark Collection brand to South Korea with the opening of La Vie D’or Hotel and Resort, Trademark Collection by Wyndham. The new hotel grows the company’s presence in South Korea to over 30 hotels and joins nearly 20 Trademark hotels across Asia Pacific. La Vie D’or Hotel and Resort is located in the transportation hub of Hwaseong-si.

Resorts 147
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Hotel GrandBach Kyoto Select Celebrates Grand Reopening

Hospitality Net

Hotel GrandBach Kyoto Select welcomes back US Business and Leisure travelers for its Grand Reopening in September 2024 and to experience unique inspirational design centered around relaxation and wellness.

Hotels 245
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Ramada by Wyndham Marcoola Beach commences $2 million refurbishment

Hotel Management

A AU$2 million ‘Hamptons-style’ refurbishment is underway at Ramada by Wyndham Marcoola Beach, with 24 of the holiday apartments and hotel rooms to be upgraded under a classic coastal theme. The property dates back to the 1960s, when the original tower was built, and has welcomed a host of VIP guests throughout the decades – the most high profile being the Duke of Bedford and Lady Fairfax, who visited in 1971.

Hiring 130
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Agilysys Taps Hospitality Veteran Joe Youssef as SVP, Sales & Chief Commercial Officer

Hospitality Net

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today announced Joe Youssef – who has led multiple functions, solution verticals and regional markets during his 18-year career at global travel and tourism technology innovator Amadeus – will join the Company as Senior Vice President, Sales, Americas and EMEA and Chief Commercial Officer.

Sales 244
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‘Dining done differently’: Liquid and Larder to lead F&B at The Eve Hotel Sydney

Hotel Management

TFE Hotels’ highly anticipated new-build property, The Eve Hotel Sydney, is leveraging the creative minds behind experience-led hospitality group Liquid and Larder to curate must-visit food and beverage offerings. Liquid and Larder, the group responsible for popular venues such as Bistecca, The Gidley, The Rover and Alfie’s, will serve as the exclusive food and beverage partner for the boutique Redfern hotel, with venues set to open in November.

Dining 130
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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From Convenient to Central: How Technology Is Driving the Future of Revenue Management

Hospitality Net

The following is an excerpt taken from SiteMinder’s blog. Technology has undeniably brought a world of convenience to revenue management. And, as we look to the future, it will take on a greater and more central role as the practice undergoes a fundamental shift.

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Boutique Burnie hotel to open next month

Hotel Management

Tasmania is soon set to welcome a new boutique hotel in the northwest coastal town of Burnie with the upcoming opening of One North Terrace. The 30-key property, which is scheduled to open in September, is owned by Elphinstone Group, a privately-run, family business based in Burnie, and has been built by Tasmania-born construction group Fairbrother 1834 Hotels will manage the hotel, bringing experience in managing boutique and independent hotels across Australia.

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Aligned Hospitality Management Opens voco The Tuxon

Hospitality Net

Aligned Hospitality Management, a leading third-party hotel management company, has completed a rebrand of The Tuxon in Tuscon, AZ, formerly a Design Hotels property, into a voco by IHG. Now known as voco The Tuxon, this hotel is the first voco in Aligned’s portfolio.

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Future flying: Cathay Pacific orders 30 A330-900 widebody aircraft

Hotel Management

Hong Kong’s Cathay Group has placed a firm order with Airbus for 30 A330-900 widebody aircraft, which follows a thorough evaluation by the airline under its mid-size widebody fleet renewal programme. The newly-ordered aircraft will enable Cathay to modernise its earlier generation A330-300 fleet and expand its operations on high capacity regional routes.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.