Wed.Nov 20, 2024

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AirAsia’s Tony Fernandes Shares His Crisis Communications Playbook

Skift Blog

Skift Take: In an industry where tightly scripted quotes can feel like the norm, Tony Fernandes' candid communication style is distinctive and refreshing.

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Waldorf Astoria New York to Open Lex Yard in Spring 2025

Lodging

NEW YORK CITY—Waldorf Astoria New York shared details on the property’s signature restaurant, Lex Yard, helmed by Chef Partner Michael Anthony. Expected to debut in spring 2025, the two-story American Brasserie-style restaurant will combine the energy of New York and contemporary dining, including a bar and dining room for locals, residents of Waldorf Astoria New York, and guests for breakfast, lunch, and dinner.

Dining 264
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Croatia Set to Raise Taxes on Vacation Rentals

Skift Blog

Skift Take: Croatia is just the latest destination to tackle short-term rentals, but the long-term impact of the government's proposal is uncertain — Rashaad Jorden Read the Complete Story On Skift

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Baymahni Resort Selects Aptech’s PVNG Accounting Solution for Seamless Financial Management Ahead of Summer 2025 Opening

Hospitality Net

Aptech, a leading provider of enterprise accounting, business intelligence, financial planning and management solutions for the hospitality industry, today announces that Baymahni Resort in the Bahamas has selected its PVNG accounting solution to manage the resort’s finances through its renovation and construction phase, as well as for ongoing operations when the property opens for reservations in summer 2025.

Resorts 263
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Amadeus: Delays, Cancellations, and Costs Cause Friction for U.S. Travelers

Lodging

NEW YORK—Despite the encouraging traveler volumes seen in many markets in 2024, travelers continue to be impacted by a range of frustrations while on a journey, according to Amadeus’ latest U.S. traveler survey, Friction Removed. The research finds that while delays, planning, cost, and the airport experience are among the top concerns, there is no single cause of distress, with each traveler experiencing friction differently.

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JOALI Debuts Island Homes in Maldives

Hospitality Net

JOALI launches Island Homes, a rare opportunity to own an exceptional private residence in the multi-award-winning first wellbeing island of its kind in the Maldives. The island is only a 40-minute scenic journey by seaplane from Velana International Airport or a 90-minute leisurely yacht cruise from Maafaru International Airport, the region’s closest private jet landing runway.

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Arlo Hotels Debuts Arlo Washington DC

Hospitality Net

Arlo Hotels, the independent lifestyle hotel brand with properties in New York, Chicago and Miami, is pleased to announce that the highly anticipated Arlo Washington DC will officially open on November 18, 2024. Located within the heart of downtown D.C., within walking distance of Penn Quarter, Judiciary Square and Capitol Hill, the hotel is surrounded by the city’s top attractions, including the National Mall, museums, the convention center, and top dining, shopping and entertainment venues.

Shopping 254
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India’s Hotels Post Revenue Surge – India Report

Skift Blog

Skift Take: In the July-September quarter, the occupancy remained consistent as last year, and the growth in revenue was driven by higher room rates: A positive sign indicating travelers' willingness to spend more on tourism.

Revenue 184
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It’s time to embed human-centric principles in all organizations

Hospitality Net

For too long, the vast majority of humanity has been left out of the business equation, says the Dean of EHL Hospitality Business School, Dr Achim Schmitt. Now educators need to play their part in driving a new, more human-centric approach.

Business 246
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Peachtree Group Breaks Ground on Residence Inn by Marriott in San Antonio

Lodging

ATLANTA, Georgia, and SAN ANTONIO, Texas—Peachtree Group celebrated the groundbreaking of a new 171-room studio-suite Residence Inn by Marriott in downtown San Antonio, Texas, near the Riverwalk, set to open in the second quarter of 2026. This development brings an upscale, extended-stay option to the San Antonio market. The Residence Inn will succeed an older-generation property downtown, taking advantage of a location near demand drivers, including the leisure of the Riverwalk, educational act

Market 179
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Hampton Inn & Suites Charlottesville-At The University Completes Comprehensive Renovation

Hospitality Net

Hampton Inn & Suites Charlottesville-At The University has recently completed an all-encompassing, multi-million-dollar renovation and is pleased to share its refreshed guest rooms and communal spaces with travelers.

Travel 246
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How Hotels Can Clear Year-End Commission Backlogs

Skift Blog

Skift Take: Outstanding payments for hotel commissions tend to peak in the fourth quarter — just as the travel business hits its most volatile period. Using analytics and strategies that allow commissions to be paid as quickly as possible can help hotels avoid year-end backlogs, simplify their financial reporting, and improve relationships with their partners.

Hotels 175
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Fairmont Breakers Debuts In The Heart Of Long Beach, California

Hospitality Net

Fairmont Hotels & Resorts, part of world-leading hospitality group Accor, in partnership with Long Beach-based investment and development group Pacific6, today announced the opening of Fairmont Breakers Long Beach. Nestled in the heart of downtown Long Beach, the landmark hotel debuts after a multi-million-dollar transformation, blending historic grandeur with contemporary luxury.

Resorts 246
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My Place Hotel-Tucson North Marana/Cortaro Opens

Lodging

ABERDEEN, South Dakota—My Place Hotels of America has opened My Place Hotel-Tucson North Marana/Cortaro in Tucson, Arizona. The 74th open and operating My Place property in the United States, My Place Hotel-Tucson North Marana/Cortaro is owned by Opwest Partners and is managed by Legacy Management. The 86-key property received an upgraded façade that incorporates the colors of the desert and uses materials that blend with the local environment.

Hotels 162
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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How to Improve Personalized AI-Driven Hotel Marketing

Hospitality Net

The hospitality industry is undergoing a remarkable transformation, fueled by the integration of AI technology with the human touch to redefine guest experiences. AI assistant chatbots like Velma from Quicktext lead this change, which delivers hyper-personalized interactions. To start, consider a pilot project with an AI assistant chatbot to unlock AI’s potential while ensuring a smooth transition.

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HHP Acquires Dual-Branded Hyatt Hotel in Charleston

Lodging

CHARLESTON, South Carolina—Highline Hospitality Partners (HHP) announced the acquisition of the dual-branded Hyatt Place/Hyatt House Charleston Historic District. This acquisition marks HHP’s 13th and 14th hotels, representing the company’s first entry into the Charleston, South Carolina, market. Situated along King Street in Charleston’s Historic District, the property is near dining, entertainment, and cultural attractions.

Branding 147
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Cali hotel room rates reached an all-time high during COP16

Hospitality Net

The hotel industry in Cali, Colombia, posted its highest average daily rate (ADR) and revenue per available room (RevPAR) on record during the 16th UN Biodiversity Conference (COP16), according to data from CoStar. CoStar is a leading provider of online real estate marketplaces, information, and analytics in the property markets.

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What Spirit Airlines Could Look Like Post-Bankruptcy

Skift Blog

Skift Take: The beleaguered ultra-low-cost carrier filed for bankruptcy this week. Here is what executives are proposing for the airline post-bankruptcy.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Global greenfield Investment in tourism Reflects Resilience and Shift Toward Sustainability in 2024

Hospitality Net

The latest fDi Tourism Investment Report 2024 ("Global greenfield investment trends in tourism"), released by the Financial Times in collaboration with UN Tourism and with the support of the Diriyah Gate Company, offers an in-depth look at global greenfield investment trends in tourism, emphasizing recovery from the pandemic and outlining current developments.

Tourism 244
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This Week’s Comings & Goings

Lodging

Kessler hired John Luckett as president of hospitality operations. Formerly Kessler’s chief operating officer, Luckett is returning to the brand and expanding on his 15-year tenure with the company. Mandarin Oriental Hotel Group announced the appointment of Tiffany Cooper as head of development, Americas. Cooper will lead the development and investment initiatives for the Americas region.

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Mixed Results for Wellness Hotels in Jan - June 2024, with Minor Wellness Leading Growth

Hospitality Net

The newest edition of RLA Global’s Wellness Real Estate Report is now available, comparing data from Jan-June 2024 with the same period in 2023. The report examines data from over 11.000 properties worldwide.

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Holiday Editorial Calendar Tips for Hospitality Marketers

Social Hospitality

It’s no secret that the hospitality industry is busiest during the holiday season. People travel more to visit family and friends during this time, leading to an overflow of events, restaurant reservations, hotel bookings, and other seasonal activities. This demand affects those in customer-facing roles and puts a lot of pressure on hospitality marketers.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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How Classik Hotel Collection built a brand-new direct booking strategy

Hospitality Net

The Classik Hotel Collection is a premier owner-managed hotel group with five characterful hotels in top German destinations. With a focus on providing a warm welcome and a memorable stay, they deliver an exceptional guest experience from check-in to check-out – but up until recently, their direct booking journey wasn’t quite so smooth.

Branding 241
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How Do Hotels Treat for Bed Bugs?

Are Morch

Everyone’s worst nightmare is an encounter with bed bugs while traveling. Unfortunately, the average hotel faces about seven-bed bug infestations every five years. If you’re planning on staying at a hotel, you might already be planning to conduct a bed bug inspection of your own upon arrival. But hopefully, you’ll sleep a bit easier knowing […] The post How Do Hotels Treat for Bed Bugs?

Hotels 130
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Michelle Woodley, Victoria de Falco to Receive HSMAI Career Achievement Honors

Hospitality Net

The Hospitality Sales and Marketing Association International (HSMAI) announces the Career Achievement Awardees, Michelle Woodley for the Albert E. Koehl Award for Hospitality Marketing and Victoria de Falco for the Winthrop W. Grice Award for Hospitality Public Relations. These awards honor individuals who have dedicated much of their careers to significantly advancing the hospitality and travel industry.

Sales 241
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Uber Adds New Features for Airport Trips: Shared Rides and Extra Luggage Space

Skift Blog

Skift Take: Uber continues to adapt its product with travelers in mind.

Travel 197
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Marriott Signs Agreement To Bring Second Edition Hotel To Shanghai

Hospitality Net

Marriott International Inc. recently announced that it has signed an agreement with New Development Group to bring the second EDITION Hotels to Shanghai, set to open in 2026. Striking the perfect balance between taste-making design, excellent service, and an authentic connection to the locale, The Shanghai EDITION, Changfeng Park, aims to redefine the concept of luxury in the vibrant Putuo District.

Services 237
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Expedia CEO on Staying Relevant During the Age of AI

Skift Blog

Skift Take: Ariane Gorin says Expedia is keeping an eye on how it needs to evolve in a world being reshaped by AI.

Travel 157
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Raines Breaks Ground on The Shepherd Hotel Columbia Vista in Columbia, SC

Hospitality Net

Raines, a leading hospitality management, development, and investment organization, is pleased to announce the groundbreaking of The Shepherd Hotel Columbia Vista in Columbia, SC. Developed and managed by Raines, this will be the second Shepherd Hotel in South Carolina. With design and architecture by Garvin Design Group and built by Mashburn Construction, the Shepherd Hotel Columbia Vista is scheduled for completion in the fall of 2025.

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Luxury projects hit historic highs while limited-service hotel development booms in the United States

Hotel Business

The hotel development pipeline in the U.S. reveals developers increasingly splitting their attention between full-service projects and the rapidly expanding limited-service segment. According to recent data from Lodging Econometrics (LE) , while luxury hotels continue to target high-net-worth travelers with opulent new builds, the most dynamic growth continues to occur in the upper-midscale chain scale.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.