Thu.Jan 04, 2024

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Luxury Travel Boom to Continue in 2024, Say Travel Advisors

Skift Blog

Skift Take: Luxury travelers show a growing interest in particular types of travel, such as multi-generational private group trips, according to some of the leading agencies.

Travel 340
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First Marriott Marquis Hotel in Beijing to Open in 2026

Lodging

Marriott International, Inc., signed an agreement with Beijing North Star Company Limited to open the third The Ritz-Carlton and the first Marriott Marquis Hotel in Beijing. Expected to open in 2026, The Ritz-Carlton Beijing, North will provide service to travelers in and abroad, while Beijing Marriott Marquis Hotel will deliver service and style at China National Convention Center Phase II, a large complex with hotels, retail, offices, leisure facilities, and venues for conferences, exhibitions

Retail 289
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Paris Tourist Taxes Skyrocket Ahead of 2024 Olympics

Skift Blog

Travelers heading to Paris better be ready to pay higher taxes on their hotel rooms this year. As of January, Paris's tourist taxes will jump.

Travel 320
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Leaders of tomorrow: Q&A with Morgan Meredith, The Langham, Gold Coast

Hotel Management

As a 2023 Young Tourism Leader, Morgan Meredith is going beyond her role as Director of Rooms at The Langham, Gold Coast and The Jewel Residences to influence future generations to embrace a career in hospitality. Tell us a bit about your hotel career journey to date? My hotel career began during high school when I had a part-time role at a local resort.

Tourism 278
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Customer Spotlight: Mid-Continent Hospitality

Hospitality Net

The fast-growing hotel management company saves time and creates extra value for partners and owners with the help of powerful hotel business intelligence technology.

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Hopper Has a Hotel Chain Problem

Skift Blog

Skift Take: Hopper is under pressure to get profitable, and an IPO may be in its long-range plans. Blowback against some of its fintech products and issues with hotel chains, aren't helping.

Hotels 287

More Trending

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Skift Global Forum 2024 Venue Announced

Skift Blog

Skift Take: We are thrilled to announce that we will be returning to The Glasshouse in New York City for our 11th annual Skift Global Forum on September 17-19.

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2024 Unveiled: Accor Welcomes Spectacular New Properties

Hospitality Net

Accor proudly introduces one of its most diverse annual line-ups of new hotel openings to date. Across all segments and categories, Accor is opening the doors to an impressive collection of exciting new hospitality options across its spectrum of 40+ hospitality brands around the world. Travelers of all ambitions, aesthetics, and demographics are sure to find a fascinating new place to visit in 2024.

Branding 263
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Ryanair Doesn’t Want Any Help Selling Seats

Skift Blog

Skift Take: Today's podcast looks at Ryanair’s booking battles, bright spots for hotels, and seven adventure travel trends.

Travel 292
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Top Customer Service and CX Predictions and Trends for 2024

Hospitality Net

Happy New Year! What’s 2024 going to be like? I recently wrote two articles in my weekly Forbes column with my top predictions and trends for customer service and customer experience. I’ve taken five of my favorites from the list to share here in The Shepard Letter. Here are my top predictions for 2024. You can simply read these predictions or take action on them.

Services 246
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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TUI Proposes Strategic Delisting from London Stock Exchange

Skift Blog

Skift Take: TUI sees delisting from the London Stock Exchange as a way to simplify its business structure, with 77% of its share transactions already conducted directly in Germany.

Business 187
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Innovative teaching techniques used by learning facilitators

Hospitality Net

Have you ever wondered what separates an unforgettable educational experience from a forgettable one? What makes some classrooms come alive with curiosity and engagement, while others seem to lull students into monotony? Traditional teaching methods are undergoing a profound transformation. Innovative teaching techniques are taking center stage, redefining the way we approach learning and teaching.

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Aligned Hospitality Management Grows Portfolio in Tucson, Arizona

Lodging

PHOENIX, Arizona—Aligned Hospitality Management continued to expand its presence in Southern Arizona with the addition of La Quinta Inn & Suites by Wyndham NW Tucson Marana in Tucson, Arizona, growing its total portfolio to 21 properties. The La Quinta Inn & Suites by Wyndham NW Tucson Marana, owned by Yogi Investment Corporation, has 65 keys and amenities including BBQ grills, a business center, daily housekeeping, a fitness center, breakfast, and more.

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Why do you work in hospitality?

Hospitality Net

I invite you to think about this question as we begin a new year because having a clear and compelling answer to this will help you stay motivated to serve your teams, your guests, and perform at your best.

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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This Week’s Comings & Goings

Lodging

SHR Group has made two appointments to its executive team as it accelerates its global expansion: Thomas Schulz has been named chief financial officer and Heinrich Kessler has been appointed as chief commercial officer. Great Wolf Resorts, Inc., appointed Dr. Romie Mushtaq as the company’s first chief wellness officer. Mushtaq will help establish a wellness-focused foundation for Great Wolf that includes training materials, education tools, and programs.

Resorts 173
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How GenAI Can Enhance Hotel Wellness Programs

Hospitality Net

Generative AI (GenAI) as led by the lustrous ChatGPT is rightfully front and center in the news because there are seemingly endless possibilities for how these pretrained models built on large data sets can help speed up various processes at a hotel or enhance the guest experience. But while it’s fun to bloviate in generalities about how the world will be transformed inside of five years as these algorithms pierce the veil of general intelligence, right now on the ground we need narrow use cases

Hotels 243
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Pacific Hospitality Group Adopts Silverware’s GuestX Ordering & Payments Solution

Lodging

MARKHAM, Ontario—Pacific Hospitality Group has deployed Silverware’s digital GuestX Ordering & Payments solution at their lifestyle properties. This group of hotels includes The Meritage Resort and Spa in Napa, California; the Grand Reserve at The Meritage, also in Napa, California; the Paséa Hotel and Spa in Huntington Beach, California; Hotel Viata in West Lake Hills, California; and the Ko’a Kea Hotel & Resort in Koloa, Hawaii.

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How Belmont Hotel Manila increased direct bookings while reducing manual work

Hospitality Net

Belmont Hotel Manila is a 4-star hotel strategically located across from the airport, NAIA Terminal 3, and within the renowned entertainment destination of Newport City in Manila. It is a “home away from home” for local and international business travelers as well as vacationers who seek convenience, safety, and consistency in excellent service. Belmont Hotel Manila is proudly a local brand that is part of Megaworld Hotels & Resorts – one of the largest hospitality chains in the Philippines.

Hotels 243
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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PM Hotel Group adds Jacksonville hotel to portfolio

Hotel Business

Hotel management company PM Hotel Group has been selected to assume management of Southbank Hotel Jacksonville Riverwalk, located in Jacksonville, FL’s downtown riverfront district. The hotel is currently under a full renovation and will change flags when the renovation is complete. “We are excited to welcome the Southbank Hotel Jacksonville Riverwalk to our dynamic portfolio, further expanding our presence within Florida,” said Ethan Kramer, chief investment + development officer, PM Hotel Grou

Hotels 111
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Wake-Up Call: How Staffing Shortages Spell Opportunity for Hoteliers

Hospitality Net

During the pandemic, around 70% of all hospitality workers in the United States were laid off. While travel volumes have largely returned to their 2019 levels, much of the industry’s labor force has opted not to return, choosing other opportunities and career paths instead.

Travel 239
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HB Exclusive: Wyndham offers ECHO update

Hotel Business

After first introducing an extended-stay concept—then known as Project ECHO—in March 2022 , Wyndham Hotels & Resorts has shared exclusively with Hotel Business the progress it has seen with its ECHO Suites Extended Stay by Wyndham brand, with several hotels under construction and the first openings expected in the coming months. “We’re really excited because, for so long, it’s just been us talking about the pipeline for the brand and one signing after another and how quickly it&#

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Hotel productivity: How to improve efficiency in hotels

Hospitality Net

Hotel productivity is a measure of how much a hotel does (in terms of selling rooms, products and services) with the resources it has (such as money, labour and materials). The ultimate goal is to simply do more with less.

Hotels 238
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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AI's Impact on Hospitality in 2024: Transforming Guest Experiences, Boosting Efficiency, and Ensuring Safety

Hospitality Tech

For an industry which is almost entirely concerned with people and the complex needs, behaviors, and risks which accompany them, AI could change everything.

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Elevating The Inbox: Cory Falter of Lure Agency Joins Constant Contact Advisory Board

Hospitality Net

Lure Agency proudly announces that founder and partner Cory Falter, a well-recognized figure in the B2B hospitality marketing landscape, has been invited to join the Constant Contact Agency Advisory Board. This exclusive board comprises less than 25 elite agency partners from multiple industries, selected for their exceptional expertise and influence in the agency community.

B2B 237
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Artificial Intelligence: A New Frontier for Elevating the Guest Experience in Hospitality? - By Catalina Brinza

Hotel News Resource

Article - Artificial Intelligence: A New Frontier for Elevating the Guest Experience in Hospitality? - By Catalina Brinza - Explore how artificial intelligence (AI) impacts the guest experience in the hospitality industry I Three key benefits and challenges.

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Accor and Trip.com offer Chinese travelers the option to reduce carbon impact during their hotel stays

Hospitality Net

Accor Greater China is pleased to share its latest initiative in creating more environmentally sustainable hotel experiences, by giving travelers the option to reduce their carbon impact while staying at Accor hotels in Greater China. Accor and Trip.com have introduced a new feature in the Trip.com booking app that allows travelers to make an eco-friendly choice while booking their stays at Accor hotels across Greater China.

Travel 231
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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What’s Hot in Hotel Tech

Webrezpro

Is your hotel technology making things smoother than a well-made bed? If not, it may be time for an upgrade! We’re not talking about flashy bells and whistles. The hottest hotel tech streamlines operations and removes bumps for guests.

Hotels 84
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IHCL Announced the opening of Taj Sawai, Ranthambore

Hospitality Net

Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the opening of Taj Sawai, Ranthambore. Nestled on the outskirts of Ranthambore National Park, the hotel is the perfect sanctuary to enjoy a safari to spot the elusive Royal Bengal Tiger.

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Product watch: Millio from Duravit

Hotel Designs

Hotel Designs Product watch: Millio from Duravit Product watch: Millio from Duravit Duravit has collaborated with the Italian industrial designer Antonio Bullo to create Millio – a toilet that makes a bold design statement without compromising on functionality or hygiene… The Millio toilet from Duravit , combines a hygienic ceramic interior with a customisable exterior made from DuroCast Smooth. “I created Millio to breathe new life into objects that are otherwise confined to their b

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Inside the Glamorous New Dior Spa at This Fashion Favorite Hotel in Paris

Hospitality Net

Twice a year (or six times, if you’re counting the couture and men’s shows too), a glittering phalanx of buyers, editors, stars, and influencers descend on Paris for the world’s most stylish trade fair: fashion week. And when it comes to their accommodations, the seasoned pros know you have to book early—at least if you want to be in one of the city’s ultimate see-and-be-seen hotels, and especially those within easy proximity of the most popular show venues.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.