Wed.Sep 04, 2024

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First Class Fiasco: Swiss Adds Metal Weights to Rebalance Premium-Heavy Planes

Skift Blog

Skift Take: Airlines are obsessive about reducing weight to keep fuel costs down and bolster environmental credentials. This decision from Swiss will not have come lightly.

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J.D. Power: Guest Satisfaction at Third-Party Managed Hotels Significantly Improves

Lodging

TROY, Michigan—According to the J.D. Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark, overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improved significantly this year, outperforming chain-managed and independently operated hotels. “Third-party management companies operating branded hotels are really firing on all cylinders by consistently delivering well-maintained buildings, cleaner guestrooms, and an

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Spirit Airlines Furloughs 186 Pilots as Many Take Voluntary Leave

Skift Blog

Skift Take: The furloughs were part of an attempt to cut costs as Spirit’s revenues have sharply declined over the past few years. However, the carrier still has more hurdles to overcome — including a staggering $1.1 billion in debt that’s set to mature in a year.

Revenue 308
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4 Fun Date Ideas That Capture a Revenue Managers heart

Hospitality Net

Today, we’re mixing business with pleasure—literally. If you’re dating a revenue manager, you know they love efficiency, data, and getting the most value out of everything. So why not plan a date that satisfies their inner strategist while still being tons of fun?

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Expedia CEO Defends B2B Partnerships as ‘Incremental’ to Consumer Businesses

Skift Blog

Skift Take: Expedia's B2B business has penetrated international markets through partnerships that its consumer businesses have been unable to reach. Competitors are watching and are trying a similar tack.

B2B 305
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Lessons from retail: what can hospitality learn from the retail value chain?

Hospitality Net

When’s the last time you purchased something? The retail industry is one of the world’s most pervasive, and one that every one of us interacts with on a daily basis. That’s why global retail sales are projected to reach around $33 trillion by 2026.

Retail 264

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citizenM Brand Opens Largest Property to Date in Historic Back Bay, Boston

Hospitality Net

citizenM, the pioneer of affordable luxury hotels, is celebrating the opening of its second Boston-based property - citizenM Boston Back Bay. The newest addition to the portfolio is located in the heart of Boston’s historic Back Bay neighborhood, part of the mixed-use development, Lyrik, and designed by citizenM’s long standing architecture partner concrete Amsterdam.

Branding 277
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Factors Driving Growth in India’s Hotel Industry – India Report

Skift Blog

Skift Take: The Indian hotel industry is expected to grow over the next three years for several reasons: limited room supply, growing demand, better infrastructure. The demand-supply gap is a positive aspect, but could also cause issues if not carefully dealt with.

Hotels 289
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Ilma, the Newest Superyacht From The Ritz-Carlton Yacht Collection, Makes Its Debut

Hospitality Net

The Ritz-Carlton Yacht Collection’s latest yacht presents an exceptional guest experience—from spacious suites with private ocean view terraces, world-class dining curated by MICHELIN-starred restaurant chefs, a sweeping pool deck offering spectacular views at sea, new itineraries, among the highest guest-to-staff ratio, and much more, building on the company’s commitment to bespoke journeys

Dining 277
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Hotel Growth Race: Hilton and Hyatt Are Opening Properties Fastest

Skift Blog

Skift Take: Marriott has proudly opened its 9,000th property. Hilton has debuted its 8,000th. We put these milestones into perspective by creating a five-year growth scorecard for all the major hotel groups.

Hotels 247
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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NYC’s rules one year later: Higher prices for travelers, no housing impact

Hospitality Net

One year after passage, New York City’s unprecedented short-term rental regulations have failed to deliver on their promise to combat the housing crisis. In the wake of stringent measures, consumers are instead facing all-time high hotel prices and residents facing all-time high rents.

Consumer 264
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August Had 3 of the Year’s Biggest Startup Fundraises – Then a Slowdown

Skift Blog

Skift Take: Travel startup funding in August started with a bang and ended with a whisper.

Travel 245
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Safety First. How Secure Transactions Shape the Hospitality Experience

Hospitality Net

The last couple of years have seen the global payment fraud landscape shifting significantly and at an accelerated pace. The post-pandemic period has brought about a 20% increase in the value of online transactions, driving e-commerce growth for many multi-channel merchants, including online travel agencies (OTAs) and hotels. Yet the flip side of this shift has been the steady increase in the threat of digital fraud, creating a complex landscape of fraud liability and data ownership for all part

OTA 275
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IDILIQ Hotels & Resorts Selects IDeaS G3 RMS

Lodging

LONDON—IDeaS announced IDILIQ Hotels & Resorts has selected IDeaS G3 RMS to automate revenue management and optimize its pricing strategies across its portfolio of luxury resorts. IDILIQ Group designs, develops, and manages residences in destinations in Europe and the United States. The Spanish division of IDILIQ operates five luxury resorts across the country, with a total of 900 rooms.

Resorts 147
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Be More Interesting by Showing More Interest

Hospitality Net

When I was a teenager, Johnny Carson hosted The Tonight Show. I found him to be more than entertaining. I found him to be interesting. It didn’t take long for me to realize that what made him interesting was that he was truly interested in his guests. He not only asked great questions, he listened to his guests and seemed to always have the perfect comment that led to a better conversation, not just an interview with questions and answers.

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Radisson Hotel Group Adds 130 Signings and Openings to Its Portfolio

Lodging

BRUSSELS—Radisson Hotel Group continued to deliver on its growth plan during the first half of 2024, welcoming over 130 new signings and openings across EMEA and APAC. This includes the Group’s Radisson RED brand expanding into several markets, such as Ireland, New Zealand, Thailand, Laos, and China, bringing its global portfolio to nearly 90 hotels.

Hotels 147
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Personalized Experiences: Innovative Approaches to Building Guest Loyalty

Hospitality Net

In the competitive landscape of the hospitality industry, earning and rewarding guest loyalty is paramount and properties looking to remain competitive must adopt hospitality solutions that take a comprehensive approach to building and maintaining guest loyalty. A property’s loyal guests can be relied on to support its revenue goals, particularly in times of economic uncertainty when others are decreasing the amount they travel.

Revenue 262
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HEI Hotels & Resorts Adds Kimpton Sylvan Atlanta Buckhead to Managed Portfolio

Lodging

NORWALK, Connecticut—HEI Hotels & Resorts added the Kimpton Sylvan Atlanta Buckhead to its portfolio, bringing the total number of hotels managed in the state of Georgia to 17. Originally constructed in 1952, the Kimpton Sylvan is a conversion of a residential condominium building reimagined as a boutique hotel and located in Atlanta’s Buckhead neighborhood.

Resorts 147
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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RIU revolutionizes its options in Punta Cana with the refurbishment of the Riu Palace Bavaro

Hospitality Net

RIU Hotels & Resorts has announced the reopening of the Riu Palace Bavaro, in Punta Cana, after a watershed refurbishment in terms of what the chain offers in the destination and around the world. Following the demolition of the Riu Naiboa, on an adjoining plot, the Riu Palace Bavaro has spread over the former site to include new spaces for its own facilities, providing ample room for its renowned innovative, gastronomic and entertainment areas and allowing it to diversify accordingly.

Resorts 246
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Hyatt Centric Congress Avenue Austin to Launch Two New F&B Concepts

Lodging

AUSTIN, Texas—Hyatt Centric Congress Avenue Austin announced the anticipated launch of its two new food and beverage concepts. The first-floor restaurant, The Tradition, an American Kitchen, and the eighth-floor rooftop bar, Heydey Social Club, are set to open on September 27, 2024. The property is located near the Texas Capitol and next door to the Paramount Theatre.

Services 147
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Hotel Management Companies Drive Significantly Better Guest Experiences, J.D. Power Finds

Hospitality Net

The secret to a great branded hotel stay may be in an aspect that guests do not often realize: the third-party management company operating the hotel, which creates consistent, pleasurable and problem-free guest experiences. According to the J.D. Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark,SM released today, overall guest satisfaction with branded hotels run by the nation’s largest third-party management companies improves significantly this year, outperfor

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HB Exclusive: Hotel Equities, 34th Floor Hospitality team to enhance F&B concepts

Hotel Business

Hotel owner, operator and developer Hotel Equities (HE) and 34th Floor Hospitality , a food and beverage consulting and management firm, are teaming up to upgrade the F&B offering across HE’s portfolio with immediate integrations at new-build properties in the Caribbean and Latin America (CALA). The partnership aims to elevate dining experiences by leveraging 34th Floor’s track record of inventive concept design and brand development, tailoring F&B offerings to the demands of

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Navigating Today’s Labor Shortages

Hospitality Net

Labor shortages in the hospitality industry have evolved from a temporary challenge to the new normal. Strikes, absenteeism, and staffing gaps are pushing hotel operations to their limits, and the pressure to maintain service levels without burning out employees is intensifying. Hotel owners need quick, effective strategies to keep operations running smoothly while protecting their workforce.

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d line and La Cabra Kampanilen – brewing tradition with modern design

Hotel Designs

Hotel Designs d line and La Cabra Kampanilen – brewing tradition with modern design d line and La Cabra Kampanilen – brewing tradition with modern design La Cabra Kampanilen is more than just a café; it’s a harmonious blend of tradition and modernity, where every element – including some d line design details – is designed to offer a unique, enduring experience… Nestled in the vibrant harbour area of Aarhus Ø, you find the café and coffee shop, La Cabra Kampanilen.

Shopping 105
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Cloudbeds to usher in the era of ‘decision intelligence’ at upcoming Passport conference

Hospitality Net

San Diego, CA – Cloudbeds, the premier hospitality management platform, is set to usher in the era of ‘decision intelligence’ for the hospitality industry at its upcoming Passport User Conference on October 23, with the unveiling of Cloudbeds Intelligence.

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citizenM debuts its largest-ever hotel

Hotel Business

citizenM has opened its second Boston-based property—citizenM Boston Back Bay. The 15-story tower is the company’s largest hotel to date. The newest addition to the portfolio, featuring 399 rooms, is located in Boston’s Back Bay neighborhood, part of the mixed-use development, Lyrik, and designed by citizenM’s long-standing architecture partner concrete Amsterdam.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Cultivating a Customer-Centric Culture: Lessons from Successful Hospitality Brands

Hospitality Net

In today’s competitive market, creating memorable experiences for guests is no longer just a nice-to-have – it’s essential for hospitality brands that want to thrive. The most successful hotels, resorts, and restaurants have figured out that putting customers at the heart of everything they do is the key to building loyalty and driving growth. But how exactly do they create a truly customer-centric culture?

Branding 223
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Peachtree Group launches restaurant management division

Hotel Business

Peachtree Group , a vertically integrated investment management firm, has launched a restaurant management division. Under the leadership of Daniel Puglisi, SVP, corporate operations, hospitality management, this division will focus on operating quick-service restaurants, starting with coffee shops. This new venture underscores Peachtree Group’s commitment to expanding its footprint in the hospitality industry, beginning with a partnership with AdventHealth and launching a Starbucks locati

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Hilton Expands Presence in Frankfurt with Addition of Iconic Property

Hospitality Net

Featuring a range of wellness, culinary and meeting options just 15 minutes from the city centre, Hilton Frankfurt Gravenbruch is expected to open in October.

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Domestic travel: How to target domestic tourism at your property

Little Hotelier

What is domestic travel? Domestic travel is characterised by a trip where departure and arrival take place in the same country. This can include any category of travel, such as leisure or business, or even medical. Domestic travel can also be undertaken via any mode of transport, again as long as the trip begins and ends in the same country. Hoteliers will obviously be interested in overnight trips, but domestic travel does not have to include an overnight stay.

Tourism 98
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.