Wed.Dec 25, 2024

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Japan Airlines Under Cyberattack, Flights Delayed

Skift Blog

Skift Take: The operational disruption, though temporary, highlights the aviation sector's vulnerability, especially at a time when airlines are ramping up digital innovation to improve customer experience.

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Mastercard SpendingPulse: Total U.S. Restaurant Sales Surge 6.3%

Hospitality Tech

Consumer demand for experiences like dining out strengthened in the holiday season, with restaurant spending growth up 6.3% compared to last year, according to preliminary insights from Mastercard SpendingPulse.

Sales 52
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U.S. Hotels May Have Hit Occupancy Ceiling in 2024

Skift Blog

Skift Take: Hotels aren't full! (Except in Manhattan.) One theory why is that corporate travelers who used to book rooms for days or weeks at a time are taking shorter trips because of hybrid work.

Occupancy 130
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Why Hotels Pretend Not to Know You—And How to Fix It

Demand Calendar

Hotels often fail to recognize guests due to fear of GDPR and other data privacy regulations. If misunderstood, these regulations can make hotel staff see you as a potential legal issue rather than a valued repeat guest. While caution is essential, it leads to an industry-wide habit of underpersonalization. Let's explore why this happens and how you can break the cycle to be recognized and appreciated at every property you visit.

Hotels 52
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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HT's 10 Most Read Hotel Tech Articles of 2024

Hospitality Tech

From digital transformation and AI-driven personalization to cybersecurity and advanced connectivity, these articles highlight the innovations and challenges that defined the hotel tech landscape in 2024.

Hotels 40