Wed.Oct 23, 2024

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American Airlines Fined $50 Million for ‘Serious Violations’ of Disability Rules

Skift Blog

Skift Take: The fine is one of the largest an airline has ever received for disability-related violations. Transportation Secretary Pete Buttigieg said the DOT wanted the fine to “set a new standard.

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How to Create Career Pathways in Hospitality

Hospitality Net

The evidence is clear: the hospitality industry is a key driver of the United States’ economy. According to a report by the American Hotel & Lodging Association, the hospitality industry contributes nearly $600 billion to the U.S. Gross Domestic Product, accounts for 1 in 25 U.S. jobs, and is responsible for approximately $97 billion in annual wages and salary income.

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New York City Hotels Face New Rules After Council Passes Licensing Law

Skift Blog

Skift Take: New York City has tightened the rules for hotel operations. After having supported a campaign to rein in short-term rentals, the city's hotel sector has now gotten a taste of greater regulation of itself.

Hotels 270
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CoStar: U.S. Hotel Rooms Under Construction Increases for Seventh Consecutive Month

Lodging

WASHINGTON—The volume of U.S. hotel rooms under construction increased year over year for a seventh consecutive month, according to CoStar’s latest September 2024 data. The post CoStar: U.S. Hotel Rooms Under Construction Increases for Seventh Consecutive Month appeared first on LODGING Magazine.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Skipplagged Still Offering American Airlines Tickets Despite $9.4 Million Judgment

Skift Blog

Skift Take: A 2015 Skift headline asked whether the Skiplagged founder was naive about the power of airlines or an innovator. Multiple lawsuits later, the business is still holding its own.

Business 297
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AHLA and World Wildlife Fund Revamp Hotel Kitchen Platform

Lodging

WASHINGTON—The American Hotel & Lodging Association (AHLA) and World Wildlife Fund (WWF) announced a revamped Hotel Kitchen platform that will help hoteliers around the country prevent food waste, protect the environment by diverting food from landfills, and reduce operating costs. The revamped Hotel Kitchen platform will make it easier to reach the goal of cutting U.S. food waste in half by 2030.

Hotels 273

More Trending

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eviivo and OpenKey streamline guest experience with automated mobile check-in and keyless access

Hospitality Net

eviivo, the all-in-one Property Management System (PMS), has partnered with OpenKey, the industry standard for universal digital key technology in hotels, enhancing the guest experience across hotels worldwide.

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Anthropic’s New AI Feature Mimics Human Travel Agents

Skift Blog

Skift Take: This is an early idea of how an AI travel agent could look. As the tech advances, users could bypass online travel agencies altogether.

Travel 314
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Choice Hits 500th Extended Stay Hotel Milestone With Everhome Suites Opening in Glendale, Arizona

Lodging

Having assembled a diverse lineup of extended-stay flags over the past several years through both brand development as well as acquisition, Choice Hotels International is celebrating the opening of its 500th property in the popular segment. The company recognized the milestone at the newly opened Everhome Suites in Glendale, Arizona, which represents the sixth property for the new construction midscale extended-stay brand launched in 2020.

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Rallies and Room Rates: What U.S. Presidential Campaign Stops Reveal About Hotel Pricing Strategies

Skift Blog

Skift Take: Increased occupancy rates for cities hosting campaign stops in advance of the 2024 U.S. Presidential election did not proportionally translate to higher hotel prices. This unexpected trend invites further examination into how hotels and agencies can analyze data to set up smart, dynamic pricing strategies for one-time events.

Occupancy 272
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Is It Time to Refresh Your Resource Library?

Hospitality Net

For hospitality tech companies, a resource library is a cornerstone of marketing strategy, a dynamic learning hub that attracts traffic to the website, generates qualified leads, and nurtures prospects along the path to purchase.

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Hilton’s Record Hotel Openings and Pipeline Growth

Skift Blog

Skift Take: This summer, Hilton opened more hotels than they've ever opened in a three-month period. When you subtract the hotels they lost, it grew its hotel count by 7.8%, also a record.

Pipeline 269
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Choosing the Right Words Can Transform a Customer Service Conversation

Hospitality Net

In the customer service world, we’re contacted by customers who have questions and problems. A conversation that begins with the three words, How do I …? is an opportunity for a positive customer service conversation right from the start. On the other hand, a conversation that starts with a problem or complaint forces us to turn a negative into a positive.

Services 246
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How MakeMyTrip Plans to Ramp Up Its Use of Gen AI

Skift Blog

Skift Take: MakeMyTrip is betting on AI to drive traffic and improve the customer journey. But it will take at least a few more quarters to see results.

Travel 250
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Whitbread snaps up an office for conversion in Leeds City Centre

Hospitality Net

The hotel development market in Leeds city centre shows no sign of slowing following the acquisition of a strategically located development site by Whitbread PLC, the parent company to the Premier Inn hotel chain, and the UK’s largest hotel business.

Business 246
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New Speakers You Won’t Want to Miss at Skift Global Forum East in Dubai

Skift Blog

Skift Take: As travel’s center of gravity moves East, our 3rd annual Skift Forum in Dubai will bring together consequential and insightful leaders who are helping to reshape the industry, as change happens more rapidly than ever.

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Hotel Alpenrock Breckenridge, Curio Collection by Hilton To Debut in Colorado This Winter

Hospitality Net

A new era of adventure arrives in Breckenridge as Hotel Alpenrock Breckenridge™, Curio Collection by Hilton™ is set to debut this winter. The 205-room hotel will elevate the mountain town’s lodging experience with modern elegance and alpine charm. Located along the base of Peak 9, steps from both the world-renowned slopes of the Breckenridge Ski Resort and the historic downtown, Hotel Alpenrock draws inspiration from the high-altitude surroundings including the rugged beauty of the Rocky Mountai

Resorts 246
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‘Trust in Our Company Has Eroded,’ Boeing CEO Says After $6 Billion Loss

Skift Blog

Skift Take: Boeing’s new CEO wants to make the plane maker a leader in aerospace again. But it’ll take time to fix the issues with its aircraft programs and restore the company’s culture.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Hospitality companies pledge more than 100,000 hours of work for overlooked populations

Hospitality Net

The American Hotel & Lodging Association (AHLA), the largest hotel association in the United States, and Procure Impact, a first-of-its kind B2B marketplace for products that support overlooked communities, today announced a major milestone in the implementation of their Dignity of Work Pledge.

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Leveraging Revenue Management Technology to Decide What Stays and What Goes

Lodging

Hoteliers have a lot to consider this budget season. The effects of inflation and the higher interest rates tasked with taming it are being felt by guests, with STR projecting a 6 percent decline in real RevPAR for U.S. hotels compared to 2019. This and other closely related headwinds around the globe have led hoteliers to make difficult decisions regarding their budgets, and they are relying on technology to determine where to strategically reallocate resources […] The post Leveraging Rev

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IRIS unveils new features to drive mobile order volumes and guest engagement

Hospitality Net

IRIS, the global leader in digital ordering for the hospitality industry, today announces a host of new features across its mobile ordering and guest experience platform, all developed to deliver a more secure, responsive and integrated experience for both operators and their guests.

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Hilton Reports Q3 2024 Results

Lodging

MCLEAN, Virginia—Hilton Worldwide Holdings Inc. reported its third quarter 2024 results. Highlights include: Overview Christopher J. Nassetta, president and CEO of Hilton, said, “We were pleased to deliver continued strong bottom line results that exceeded our guidance, despite slower top line growth, which was driven by modestly slower macro trends, weather impacts, and unfavorable calendar shifts.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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ITB Asia 2024 Kicks Off: The Largest and Most Diverse Edition Ever

Hospitality Net

Bringing together over 85 tourism organisations and convention bureaus from across the globe, the 17th edition of ITB Asia promises to be the most expansive and diverse yet. The 3-in-1 show features a 75% increase in African exhibitors and 25% growth from Europe. This year, attendees will gain insights from 160 expert speakers and 100 sessions across three conference tracks, all centered on the theme “Innovating for Tomorrow: Strengthening Future Resilience in Travel and Tourism.

Tourism 241
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Transforming Hotels into Industry Pioneers: Leveraging AI for Strategic Growth and Innovation

Are Morch

This article is part of the Hotel Digital Transformer newsletter on LinkedIn. Subscribe to my LinkedIn newsletter where I’ll share tips, ideas, and strategies to help your hotel open its digital gateway. __ In the competitive landscape of the hospitality industry, the fusion of AI and human insight represents a formidable strategy for differentiation and pioneering innovation.

Hotels 130
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Crafting the Ultimate Digital Nomad Experience with Modern Technology

Hospitality Net

In a world where remote work is no longer a novelty, digital nomads represent an emerging market that hotels cannot afford to overlook. There are now over 35 million digital nomads worldwide, with 11 percent of the U.S. workforce identifying as part of this group. These individuals are young, affluent and tech-savvy, often seeking flexibility in both work and lifestyle.

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NYC’s New Tourism Chief, IHG’s Growth and Cathay’s ‘Mindblowing’ Cabin

Skift Blog

Skift Take: Today's podcast looks at New York City's new tourism boss, Cathay Pacific's first-class upgrade, and IHG's strong quarter.

Tourism 130
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Alfred Sanzari Enterprises Completes Multi-Million-Dollar Glenpointe Marriott Capital Improvement Project

Hospitality Net

Alfred Sanzari Enterprises, a preeminent family-owned and operated commercial and residential real estate firm, announces the completion of a capital improvement project at the Glenpointe Marriott, a 345-room full-service hotel located on the company’s Glenpointe corporate campus in Teaneck, N.J.

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Boeing Strike to Continue as Union Members Reject New Offer

Skift Blog

Skift Take: With 64% of union members rejecting this latest offer, the gulf between the two parties has never felt wider.

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Choice Celebrates Opening of Everhome Suites Glendale

Hospitality Net

Choice Hotels International, Inc. (NYSE: CHH) celebrates a pivotal moment in its growth journey with the opening of its 500th extended stay property, an Everhome Suites in Glendale, Arizona. This achievement underscores Choice’s rapid expansion and leadership in the economy and midscale extended stay market, powered by a playbook that helps drive revenue and lowers total cost of ownership with strategic new builds and targeted conversions that meet the increasing demand for accommodations of 7+

Pipeline 236
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Choice Opens 500th Extended Stay Hotel as It Expands Portfolio

Skift Blog

Skift Take: Choice Hotels is betting big on extended-stay hotels but is doing so methodically.

Hotels 144
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.