Thu.Nov 14, 2024

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Complying with DMA: Booking.com’s commitment to fairness, transparency, and innovation

Hospitality Net

After months of constructive dialogue with the European Commission, other stakeholders and intense efforts of teams across our business, we reached a major milestone today: our compliance with the requirements under the Digital Markets Act (DMA).

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Cendyn and Amadeus Index Reports Highest Rating in Four Quarters

Lodging

AUSTIN, Texas—Cendyn’s Sales Intelligence platform, previously known as Knowland, and Amadeus presented the metrics from the companies’ Hospitality Group and Business Performance Index. For the third quarter of 2024, the Index shows an overall health metric of 107.9 percent year-over-year (YOY), showing the highest overall index rating in four quarters.

Sales 191
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Cvent CEO Reflects on 25 Years of Innovation & Unveils Three Trends Defining the Future of Meetings and Events at Largest Hybrid Cvent CONNECT Europe Conference to Date

Hospitality Net

Cvent CONNECT Europe, one of the region’s largest meetings, events and hospitality technology conferences, hosted by Cvent, brought together thousands of industry professionals both in-person in London and online last week for three days of networking, education and hands-on technology training. Cvent CEO and Founder, Reggie Aggarwal, opened the conference with a keynote reflecting on Cvent’s 25-year journey and what the milestone meant for its fast-growing European customer base and the industr

Events 243
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The Importance of Sales Coaching

Anthony Cole Training

There are few responsibilities in life more important than being a coach, whether for a sports team, teaching mastery of a musical instrument, or serving as a sales coach. Consider the impact a coach has on their students: helping them uncover problems, discover opportunities, enhance their approach, improve their skills, and achieve success. This also makes coaching one of the toughest roles, as those responsible for it often juggle numerous other tasks daily, including operational, administrat

Sales 175
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Breaking Down Silos: How Centralized Data is Driving Hotel Efficiency and Guest Satisfaction

Hospitality Net

The hospitality industry has long struggled with fragmented data locked away in isolated systems. But recent advances in technology are helping hoteliers achieve something that was once difficult: centralized, accessible data. This new wave of data connectivity allows hotels to securely integrate insights from all facets of their operations in near real-time, giving them control over their data and the ability to access it when and how they want.

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Marriott Starts to Lay Off Corporate Employees

Skift Blog

Skift Take: Now that Marriott International has doubled in size over a decade, it saw an opportunity to rethink its organization and restructure for efficiency.

Hotels 184

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Wyndham Hotels & Resorts Partners With Lafayette Square

Lodging

PARSIPPANY, New Jersey—Wyndham Hotels & Resorts has teamed up with investment firm Lafayette Square to provide diverse hoteliers with improved access to capital. Through this relationship, Wyndham will vet and connect qualified owners with Lafayette Square, which aims to help hoteliers with up to $100 million in combined financing from the firm over the coming years.

Resorts 162
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New report finds NYC’s short-term rental law takes toll on outer boroughs

Hospitality Net

Before New York City’s stringent short-term rental law took effect, Airbnb listings made up less than 1 percent of the city’s total housing supply1. Nonetheless, Local Law 18 (LL18) was introduced with the promise of tackling the city’s housing crisis, a promise that data shows remains unfulfilled.

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Generation Next: Middle East and North Africa’s Rising Female Travel Leaders

Skift Blog

Skift Take: Skift is honored to present the latest installment of our Generation Next series – this time dedicated to spotlighting remarkable women leaders shaping travel in the Middle East and North Africa — Sarah Kopit Read the Complete Story On Skift

Travel 158
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11 Ways to Optimize Your Hotel Booking Engine for Maximum Direct Bookings

Hospitality Net

20% of $500 is $100. With typical OTA commission rates hovering around 20%, that reduces the value of a $500 reservation to a $400 one. So, what’s the solution?

OTA 211
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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AI Could Be an ‘Existential Threat’ to DMOs. How Some Are Getting Ahead of the Curve

Skift Blog

Skift Take: Despite initial pushback from DMOs on adopting generative AI, leaders in the sector say it's imperative to move forward.

Branding 184
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Podcast: Ian Millar and Terence Ronson on Hospitality Tech, the Future of Hospitality Education and Workforce

Hospitality Net

In this [AI augmented] discussion, Ian Millar of EHL and Terence Ronson of Pertlink examine the integration of advanced technologies like spatial computing and AI in hospitality, noting a gap between tech potential and current industry practices. Millar stresses that many leaders must be more tech-savvy to implement these innovations effectively.

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Wyndham and Lafayette Square Unveil $100 Million Fund for Diverse Hotel Owners

Skift Blog

Skift Take: To expand the pool of hotel owners, it's not enough to provide access to capital. So in a pragmatic move, Wyndham is also providing a kind of support system (think mentorship in operations expertise and facilities management).

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Choice Hotels Continues Upscale Category Growth with New Cambria Hotels Openings and Key Groundbreakings Across the U.S.

Hospitality Net

Choice Hotels International, Inc. (NYSE: CHH) continues to achieve cross-country growth in the upscale segment with three new Cambria Hotel openings and two groundbreakings this fall. The recently opened properties, located in Imperial, California; Pigeon Forge, Tennessee; and Spokane, Washington, and upcoming groundbreakings in O’Fallon, Missouri and Bend, Oregon introduce Cambria into new markets and build on Choice’s goal to bring the brand to more regions nationwide.

Hotels 211
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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AC Hotels by Marriott Shares Cava Sparkling Wine Program

Lodging

BETHESDA, Maryland—AC Hotels by Marriott announced a new Cava sparkling wine program available for purchase at select properties in the United States and Canada. Served at the AC Lounge bar, the new bubbly offering allows guests to craft their own beverages or opt for curated Cava cocktails, prepared by a bartender. In response to guests’ requests for more personalized experiences and the growing popularity of sparkling wine cocktails, AC Hotels by Marriott has curated this […] The p

Hotels 147
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Accor and ADTIC Announce the Signing of Sofitel Legend Pyramids Giza in Egypt, just steps away from the Pyramids and the Grand Egyptian Museum

Hospitality Net

Accor, a global leader in hospitality, is proud to announce the signing of Sofitel Legend Pyramids Giza, an extraordinary new luxury hotel in partnership with Abu Dhabi Tourism Investment Company (ADTIC). This exceptional property, set to open in late 2027, will be located near the majestic Giza Pyramids and the Grand Egyptian Museum (GEM), offering unrivaled views of Egypt’s most iconic landmarks and a timeless immersion into the country’s ancient heritage.

Tourism 191
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SiteMinder: U.S. Travelers Prefer Direct Booking for 2025 Hotel Stays

Lodging

DALLAS, Texas—SiteMinder has released its Changing Traveler Report 2025, which reported that 37 percent of U.S. travelers plan to book their 2025 stays directly, either via a hotel’s website (23.5 percent) or by contacting the property by phone or email (13 percent). This figure exceeds the global average of 27 percent, and rises to 57 percent among those over the age of 60.

Travel 147
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Clear Skies Ahead: Optimistic Forecast for Hotel Investments in 2025

Hospitality Net

Blue skies and tailwinds – a pilot’s wish for optimal flying conditions – perfectly captures the emerging outlook for hotel investments as we enter 2025. While commercial real estate has navigated through choppy conditions amid economic shifts and interest rate headwinds, the horizon ahead shows promising signs of clearing.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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This Week’s Comings & Goings

Lodging

Arlo Hotels announced the appointment of Jimmy Suh as the company president, effective immediately. Read more. Rentyl Resorts named Michael Trampas executive vice president of business development and marketing. Trampas was previously executive vice president of Sobel Westex and has also worked for JC Penny and VCNY Home, among other companies. Rosewood Washington, D.C. announced the appointment of Tony Mosca as managing director.

Resorts 147
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Preferred Travel Group Enhances Leadership With Series Of Key Global Promotions

Hospitality Net

Preferred Travel Group – the family-owned company that operates global travel and hospitality brands and programs: Preferred Hotels & Resorts, Beyond Green, Historic Hotels of America, Historic Hotels Worldwide, and PTG Consulting has announced four significant promotions to global leadership positions. Christopher Ahlgrim has been elevated to Vice President, Americas East; Renee Haddad has been promoted to Vice President, Hotel Revenue Optimization - United States & Canada; and Stephanie Calhou

Travel 189
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Marriott Bonvoy nets multiyear deal with Tennis Australia in boost to loyalty, occupancy and rates

Hotel Management

Marriott Bonvoy has secured an exclusive multiyear contract extension with Tennis Australia which will see its return as the official hotel partner for the Australian Open and official lead-in tournaments around the country. Marriott Bonvoy will host some of the biggest names in tennis, VIP’s and tournament officials across its portfolio of hotels including The Westin in Melbourne and Perth, The Ritz-Carlton in Melbourne and Perth, W Hotels in Melbourne, Sydney and Brisbane, Sheraton in Melbourn

Occupancy 130
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AHLA releases new employee safety device buyer’s guide, comparison matrix

Hospitality Net

WASHINGTON – The American Hotel & Lodging Association (AHLA) and its technology committee, Hospitality Technology Next Generation (HTNG), today released an updated buyer’s guide and comparison matrix to help hoteliers assess the latest generation of personal safety devices for hotel staff.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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LHG grows South East Asia portfolio with signing of The Langham, Kuala Lumpur

Hotel Management

Langham Hospitality Group (LHG) has signed its second hotel in South East Asia this year with a Kuala Lumpur property set to open in 2027. The Langham, Kuala Lumpur is a partnership with Artisan Hospitality, a joint venture led by a subsidiary of Singapore’s Oxley Holdings. The luxury hotel will form part of the Oxley Towers KLCC complex, a premium development in the Golden Triangle neighbourhood of the CBD.

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U.S. hotel results for week ending 9 November

Hospitality Net

As projected for election week, the U.S. hotel industry reported negative year-over-year performance comparisons, according to CoStar’s latest data through 9 November. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property markets.

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Getaway’s Catriona Rowntree to emcee the 2024 HM Awards

Hotel Management

Australian television presenter and travel personality Catriona Rowntree will take to the stage as the emcee of this year’s HM Awards, presented by Sealy Posturepedic, at ICC Sydney on Friday November 29. Best known for her long-running role as the host of Australia’s iconic travel program, Getaway, Rowntree brings a passion for adventure and cultural exploration and is a respected voice in the travel industry.

Events 130
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Hilton Celebrates Eighth Consecutive Year as the Best Hospitality Company to Work For in the World as Recognized by Great Place to Work and Fortune

Hospitality Net

Hilton’s commitment to creating the best workplace culture has once again earned global recognition. Today, Great Place to Work and Fortune ranked Hilton the No. 2 World’s Best Workplace, marking the company’s eighth consecutive year as the top hospitality company on the list. This year’s ranking follows the company’s historic recognition as the No. 1 World’s Best Workplace in 2023.

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Atura Oran Park slated for 2026 opening as construction commences

Hotel Management

Construction is now underway on EVT Hotels and Resorts’ latest urban lifestyle hotel, Atura Oran Park, in Sydney’s southwest. EVT, Greenfields Development Company and Infinity Constructions gathered this week for the official soil-turning ceremony. Slated to open in 2026, the 184-room hotel to meet the rising demand for quality accommodation, conference facilities, and leisure amenities in the area amid rapid population growth and the upcoming Western Sydney Airport.

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Hyatt to Add Hotel La Compañía del Valle, an Art and Wellness House, in Panama

Hospitality Net

Set to debut in early 2025 as part of The Unbound Collection by Hyatt, this story-worthy hotel serves as the second Hotel La Compañia property to open in the La Compañia Hotels & Resorts portfolio.

Resorts 165
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Capstone signs three boutique properties in Rotorua

Hotel Management

The Princes Gate Hotel Group, led by Auckland-based investor Cindy Hao, has appointed Capstone Hotel Management to operate three of its boutique properties in Rotorua. The three signings include luxury properties The Black Swan Lakeside Boutique Hotel and Hana Lodge, as well as the historic Prince’s Gate Boutique Hotel. “We are thrilled to add these boutique Rotorua properties to our management portfolio and drive efficiencies across hotel operations,” said Capstone Hotel Management Founder and

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Holiday Inn Express announces new brand ambassador Xu Xin, welcoming young movers on a “fully charged” Journey

Hospitality Net

Holiday Inn Express, IHG Hotels & Resorts’ upper midscale brand, is excited to announce table tennis world champion Xu Xin as its new brand ambassador. The brand’s refreshed proposition “Recharge & Restart” will provide active young movers who pursue excellence and efficiency with a more convenient and worry-free stay experience that enhances their travel quality.

Branding 147
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.