Thu.May 09, 2024

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Airline Credit Cards and Frequent Flyer Programs Come Under Federal Scrutiny

Skift Blog

Skift Take: Federal agencies are currently investigating whether airlines have devalued frequent flyer miles to make it more difficult for consumers to redeem award tickets.

Consumer 321
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Hyatt Hotels Corporation Reports Q1 2024 Results

Lodging

CHICAGO, Illinois—Hyatt Hotels Corporation reported first quarter 2024 results. Highlights include: Mark S. Hoplamazian, president and CEO of Hyatt, said, “The year is off to a great start with gross fee revenue reaching a record of $262 million in the quarter. Our pipeline also reached a new record, expanding 10 percent year-over-year to 129,000 rooms, and we realized net rooms growth of 5.5 percent.

Pipeline 290
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Hilton Grand Vacations: Weak Yen Dents Japanese Appetite for U.S. Timeshares

Skift Blog

Skift Take: Hilton Grand Vacations is also eyeing a sales boost by inheriting Bluegreen's marketing deal with Bass Pro's 200 stores after the timeshare giant fully digests its latest acquisition.

Sales 293
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Booking.com: Family Travel Expected to Increase in Summer 2024

Lodging

Booking.com reports that searches for accommodations by families for the summer travel season are already seeing an 8 percent increase as compared to last year, while flight searches globally are seeing an increase of 21 percent. These figures underscore an interest in travel this summer, as families look to make the most of the warmer months ahead.

Travel 290
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Hyatt Signals Strength in Business Travel, Loyalty, and All-Inclusives

Skift Blog

Skift Take: For months ahead, Hyatt is seeing business travelers and convention-goers flocking back to its properties while hordes of sun-worshippers continue to descend upon its all-inclusive resorts, especially in Cancun.

Business 284
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This Week’s Comings & Goings

Lodging

Sage Hospitality Group announced Justin Fowler as chief operating officer for Sage Restaurant Concepts, overseeing more than 50 restaurants, bars, cafes, and venues in the SCR portfolio. Hospitality Ventures Management Group announced the company has named Linda Philp as senior vice president and chief financial officer. She will be responsible for the company’s accounting, financial reporting, and risk management functions.

More Trending

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Aimbridge Hospitality Names Eric B. Jacobs Chief Global Growth Officer

Lodging

PLANO, Texas—Aimbridge Hospitality, a leading, global hotel management company and the world’s largest third-party hotel operator, today announced Eric B. Jacobs as its new Chief Global Growth Officer, effective June 2, 2024. Jacobs will sit on the organization’s executive leadership team and report directly to Craig S. Smith, Chief Executive Officer.

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Vacasa Told Employees About Layoffs, Restructuring and Leadership Changes

Skift Blog

Skift Take: This was Vacasa's fourth layoff round since CEO Rob Greyber took over in September 2022.

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Placemakr Expands Across Texas With Four New Properties

Lodging

WASHINGTON—Placemakr announced an expansion across Texas with four new property launches, bringing the company’s total operations to over 800 units in the state. The expansion includes the acquisition of Placemakr Downtown Austin, formerly named 3Waller, a 259-unit property in the heart of downtown Austin, marking the sixth property acquisition for Placemakr.

Branding 162
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JetBlue Slashes its Winter Transatlantic Schedule — A Sign of Weakness or Strength?

Skift Blog

Skift Take: Almost a third of the airline's long-haul European capacity is being cut as it redeploys aircraft and resources to routes in the Americas.

Business 270
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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7 Pro Tips to Effectively Market Your Hotel

Lodging

Marketing is an essential and multifaceted effort that begins with creating a hotel narrative and value proposition, conveying it through physical and digital channels, and then measuring results—quantitatively when possible. As the leader of a full-service in-house agency, Michael Cady, chief marketing officer, Charlestowne Hotels, shares his recommendations in several key areas: 1.

Market 162
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Saudi Wants More Female Travelers, But Admits to a ‘Perception’ Problem

Skift Blog

Skift Take: Saudi Tourism Authority's Fahd Hamidaddin spoke about changing perceptions being a key part of his job.

Tourism 289
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Choice Hotels International Reports First Quarter 2024 Results

Hospitality Net

Choice Hotels International, Inc. (NYSE: CHH), one of the world’s leading lodging franchisors, today reported its first quarter 2024 results.

Hotels 220
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Air India Express Cancels Over 80 Flights Amid Mass Leave by Cabin Crew

Skift Blog

Skift Take: The disruption in Air India Express operations comes as the airline sector prepares for a peak travel period.

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Mews fuels growth across the hospitality sector as it provides hoteliers with access to funding

Hospitality Net

Mews, the industry-leading hospitality cloud, has launched the funding program Flexible Financing, which provides hospitality businesses with access to capital, as the number of hoteliers branching out to offer additional amenities for guests has more than doubled in the last year.

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Airbnb Eyes Speedy International Expansion

Skift Blog

Skift Take: Today's podcast looks at Airbnb's international expansion, Tripadvisor's new plans, and Saudi Arabia's new cruise brand.

Branding 144
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Understanding the Hotel Compset: Why Your Hotel Should Develop One

Hospitality Net

A deep understanding of your hotel compset is crucial for the continued success of your property. Your comp set identifies who your competitors are, and what they offer. By discovering all this valuable data, you understand how consumers are comparing hotel operations and choosing where to stay based on this information.

Consumer 184
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Urban Rest expands New Zealand footprint with acquisition of The Urban Butler

Hotel Management

Extended-stay accommodation business Urban Rest has acquired New Zealand short-term rental company The Urban Rest, expanding its collection of serviced apartments targeting the corporate market. Founded in 2017 by Jon Lawry, The Urban Butler has emerged as a prominent player in Auckland’s short-term rental scene, recognised for its high-quality apartments and high level of service.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Pricing strategies: leveraging bias and psychological tricks for success

eHotelier

Effective pricing strategies are crucial for capturing consumer attention and driving sales. Leveraging psychological biases and tricks can profoundly influence consumer perception and behavior, so let's explore several proven pricing strategies that smartly use human psychology to enhance business success.

Consumer 111
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Western Australia invests $25 million in drawing major events to the state

Hotel Management

Western Australia’s tourism sector is set to benefit from a AU$36.6 million investment boost as part of the 2024-25 State Budget, according to the Australian Hotels Association (WA). The association welcomed the move by government, which will see AU$25 million invested in the Major Events Fund over the next four years and the creation of a new Metro Events program worth $3.6 million to draw in locals and visitors from outside the state.

Events 130
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Product watch: Wild Silk from Arte

Hotel Designs

Hotel Designs Product watch: Wild Silk from Arte Product watch: Wild Silk from Arte The Wild Silk collection from Arte is made of real silk, highlighting the versatility of this pure fabric with three distinct types of silk… Each silk in this collection from Arte has its own story to tell, with a subtle sheen, robust weave or delicate finesse.

Hotels 105
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Doha’s Hamad International Airport takes out World’s Best award

Hotel Management

Doha’s Hamad International Airport has been named the ‘World’s Best Airport’ at the 2024 Skytrax World Airport Awards. The airport also clinched the title of ‘World’s Best Airport Shopping’ for the second time in a row and ‘Best Airport in the Middle East’ for the 10th consecutive year. Qatar Airways Group Chief Executive Officer, Engr. Badr Mohammed Al-Meer, who spearheaded the development and growth of Hamad International Airport over the past decade, said: “This is a remarkable achievem

Retail 130
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Brand Storytelling – 30 Amazing Examples to Inspire You

MediaBoom

Brand storytelling is what elevates good brands to great brands. As humans, we crave stories that make us feel something, giving brands tremendous opportunities to make genuine personal connections with consumers. Read on to learn what exactly storytelling is and how brands can do it right from the start. This strategy is the art of combining data, narrative, and creativity to produce a strong identity that connects you to your customers.

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Ascott advances global workforce with online and in-person hospitality training

Hotel Management

The Ascott Limited has launched a global training academy to strengthen and grow its workforce and cultivate a strong pipeline of talent. Ascott Global Academy for Excellence (AGAX), which was unveiled at the biennial Ascott Global Conference, held in Singapore this week, is designed to equip associates with the necessary skills and knowledge for success in the ever-changing hospitality industry.

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How to Professionally Cancel Appointments via Text

Textedly

Canceling appointments may seem like a routine task, but the manner in which it's executed speaks volumes about professionalism and reliability. A missed appointment not only disrupts schedules but can also tarnish a business's reputation. Mastering the art of cancellations is vital for maintaining trust and credibility with both your clients and your colleagues.

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How to Host Weddings at Your Property

Webrezpro

It’s the season for bluebells and wedding bells. While you can’t give a couple a happily ever after, you can make their wedding a happily memorable experience. (Unless a guest decides to wear white, then there’s nothing you can do other than a red wine spill.

Events 88
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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How to Decode the Guest Journey for More Hotel Direct Bookings

Guest Centric

Reading Time: 5 minutes By Guest Contributor, John McAuliffe – Founder of Purpose & Promise In today’s crowded and competitive online marketplace, understanding the customer journey is crucial to craft a marketing strategy that drives hotel direct bookings. As consumers’ online behavior continues to evolve in line with new or advancing technologies, hotels must adapt by not only recognizing.

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Nashville Sees Highest Growth in Meetings and Events in April, Up 38 Percent Year-over-Year

Hotel News Resource

Overall meeting volume growth was flat for the industry at a 1.3 percent increase YoY. The average space used for meetings in the Top 25 markets was 3,768 sq. ft., and secondary markets were at 3,684 sq. ft. Average attendees also grew slightly to 133 in the Top 25, while secondary markets averaged 127 attendees.

Events 80
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Hyatt reports Q1 global RevPAR increased 5.5%

Hotel Business

Hyatt Hotels Corporation , for the first quarter ended March 31, reported comparable systemwide hotel RevPAR increased 5.5% compared to the same period in 2023. In the U.S., RevPAR was up approximately 2%, excluding the impact of Easter. “The year is off to a great start with gross fee revenue reaching a record of $262 million in the quarter,” said Mark S.

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Hotel Marketing Podcast Episode 258 - Don't Lose Your Analytics Data on July 1st! Here's What You Need to Do

Hotel News Resource

Article - Hotel Marketing Podcast Episode 258 - Don't Lose Your Analytics Data on July 1st! Here's What You Need to Do - In today's very brief episode, we're going to talk about the biggest update in analytics since GA4.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.