Thu.Oct 10, 2024

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Delta Sees Minimal Impact From CrowdStrike Outage, Expects Lower Demand Around the Election

Skift Blog

Skift Take: Delta has been riding high despite a major summer meltdown. It’s expecting more growth in the fourth quarter, but Election Day may cause a brief dip in travel demand.

Travel 309
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What Shall We Do When Job Seekers Cheat the AI Hiring Systems?

Hospitality Net

AI can streamline the hiring process, but concerns linger. For example, AI could perpetuate gender or racial biases in the hiring process, just like most human HR managers could do. Meanwhile, to increase the chances of being picked by AI, job candidates must prepare resumes and job interviews tailored to AI’s “preference.

Hiring 285
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United Bets on Offbeat Destinations, Adds Mongolia and Greenland for 2025

Skift Blog

Skift Take: In what is probably one of its most unique route announcements, United is adding eight new destinations for next summer, ranging from the capitals of Sicily and Greenland.

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Hyatt Partners With Mind Share Partners for Workplace Mental Health

Lodging

CHICAGO—Hyatt announced a new collaboration with Mind Share Partners, a nonprofit that is changing the culture of workplace mental health. Rooted in global colleague insights and feedback, this collaboration focuses on Hyatt’s commitment to wellbeing by building an understanding around mental health, seeking support when needed, and contributing to a mentally healthy workplace.

Events 264
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Dont Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Houston’s Getting a Low-Cost Link to Tokyo

Skift Blog

Skift Take: This bold move by a Japanese budget carrier will see it compete directly with two formidable big-name competitors. With no transit partners for smooth onward connections, will low fares be enough to fill the planes profitably?

Business 290
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Marriott International, FibraHotel, Fibra Danhos and Beyond Ventures Announce the Highly Anticipated Return of The Ritz-Carlton Brand to Cancun

Hospitality Net

Anticipated to open in 2027, The Ritz-Carlton, Cancun, Punta Nizuc, will feature a world-class oceanfront resort and ultra-luxury residential condominiums, developed through an unprecedented collaboration between three of Mexico’s most experienced real estate developers.

More Trending

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Should Your Hotel Cancel Cable TV?

Hospitality Net

A common question I get from my clients at OnlyCast is, “Can I cancel my hotel’s cable TV subscription?” With streaming platforms becomming increasingly popular and cable costs increasing, many hotel owners are rethinking the necessity of live channels. Guests are showing less interest in traditional TV, while hospitality casting solutions are becoming the preferred choice.

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Dubai’s Quiet Neighbor: Sharjah Aims For ‘Invisible’ Tourism

Skift Blog

Skift Take: 45 minutes from the center of Dubai is Sharjah, an emirate that isn't trying to turn heads like its neighbors do.

Tourism 278
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Eurostars Hotel Company Expands Its US Portfolio With a 70-Key Property in Miami, FL

Hospitality Net

Eurostars Hotel Company, the hotel chain of Grupo Hotusa, is solidifying its international expansion plans in 2024 with the addition of a new hotel in the United States, the Eurostars Winter Haven 4*, located in Miami.

Hotels 246
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Marriott Settlement, OTA Buybacks and Hyatt-American Air Loyalty Play

Skift Blog

Skift Take: Today's podcast looks at Marriott's big settlement, the shaky 2025 OTA forecast, and new loyalty rules for Hyatt and American Airlines.

OTA 241
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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MGallery Collection proudly turns pink this October in support of breast cancer awareness month

Hospitality Net

MGallery Collection is, for the sixtieth consecutive year, joining the global effort in the battle against breast cancer, as it marks Pink October with a series of initiatives and events. The initiatives are designed to raise money for research and educate people on the early signs and symptoms of the disease, which makes up 30% of all diagnosed cancer cases in women today.

Events 246
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Family Travel and Latest Booking Trends: Key Insights from Skift Research

Skift Blog

Skift Take: Families are embracing travel, fueled by multi-generational trips and increased spending confidence.

Travel 277
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Hotel and hospitality professionals unite to oppose Intro 991 at City Hall press conference

Hospitality Net

Today, hundreds of hotel and hospitality professionals gathered on the steps of City Hall to voice their opposition to Intro 991, the so-called “Safe Hotels Act.” The press conference brought together representatives from across the hospitality sector who highlighted the severe consequences this bill would have on New York City’s hotels, subcontractors, and small businesses.

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Disneyland Increases Theme Park Ticket Prices

Skift Blog

Skift Take: The price rise comes as Americans cut back on travel spending in response to rising costs.

Travel 290
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Potential Profit Killer: Making Assumptions About Customers

Hospitality Net

My friend Norman Beck sends me interesting articles and stories on a regular basis. Recently, he shared the story of a wealthy customer who entered a luxury store and asked to see a $25,000 chess set. The customer wasn’t dressed well, and the salesperson made the assumption that she couldn’t afford to buy it. The customer walked away, but before leaving the store, she visited the owner’s office, who also happened to be a close friend.

Closing 246
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Ask Skift: What Are Key Trends in Food Tourism?

Skift Blog

Skift Take: Travelers are increasingly looking to partake in culinary experiences on the road.

Tourism 299
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Hotel Sales Training Lessons Learned From A Top-Tier Real-World Practitioner

Hospitality Net

While being a sales trainer for a diversity of lodging providers certainly keeps me in touch with what’s going on in the profession of hotel sales these days, I always capitalize on every opportunity to gain insights from real-world practitioners. One such opportunity recently presented itself when I caught up with Jennifer Daudi, Chief Executive Officer of Invigorate Hospitality, which offers remote sales support to a long and diverse list of hotels across virtually all major brands.

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The Hotel Franchise Model: An Enduring ‘Engine of Opportunity’ Worth Preserving

Lodging

For guests, business owners, employees, and investors, the U.S. hotel and lodging industry is incredibly appealing. In part, that’s because we have a franchising system that has made our hotels, lodges, inns, and resorts some of the most dependable, available, and accommodating on the planet. These characteristics, enabled by the franchise model, are the reason why guests can find a trusted hotel brand for every lifestyle, workstyle, and price point of their choosing almost anywhere. […] T

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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How Flexibility Drives Profits In a Volatile World Today

Hospitality Net

Uncertainty about what lies ahead is a theme in every conference I attend and hospitality leader I’ve spoken with recently. Still, more potential exists today than ever for creativity in serving guests and driving business results. To illustrate this, I want to examine The Social Hub, originally launched as The Student Hotel in 2012. In my article earlier this year, How The Social Hub Uses Community to Thrive in Hospitality, we explored the company’s focus on community-building as a core strateg

Business 243
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This Week’s Comings & Goings

Lodging

Makeready announced the expansion of its executive leadership team with the appointment of Eric Gavin as president of operations. In this new role, Gavin will focus on management performance throughout Makeready’s portfolio. HRI Hospitality announced the appointment of Adnan B. Virani as senior vice president of capital markets and investor relations.

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Labor Shortages, Low Tips, Burnout: Can We Turn The Tide for Frontline Hospitality Workers?

Hospitality Net

Hospitality is facing a host of issues across the world, from labor shortages and burnout to outdated training programs and shifting customer needs. In the United States and the United Kingdom specifically, frontline workers and managers are struggling with these challenges, which threaten their well-being. I’ve personally had a front row seat to these challenges over the years as the CEO of a company deeply seated in the frontline training industry.

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AA NSW seeks to grow staff and room numbers in Sydney’s west and regional locations

Hotel Management

Rebuilding a skilled hospitality workforce remains a top agenda item for hoteliers in New South Wales, with the subject a key part of discussions at a recent Accommodation Australia NSW State Advisory Committee meeting. “Skills, migration and training are always a focus at our meetings as we look at ways to end the chronic staff shortages most of our members face – particularly in regional areas,” said AA NSW General Manager Stacey McBride.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Rotana partners with the Abu Dhabi Hospitality Academy – Les Roches to Cultivate Local Talent for the Hospitality Industry in the UAE

Hospitality Net

Abu Dhabi, Wednesday September 25th, 2024 – Rotana, one of the leading hotel management company in the Middle East, Africa, Eastern Europe, and Türkiye (MENAT), has announced a partnership with Abu Dhabi Hospitality Academy - Les Roches. Dedicated to hospitality education and training, the Academy has just enrolled its first batch of students for its inaugural intake on September 16th, marking a significant milestone of the hospitality education in the United Arab Emirates and in the region.

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New-build Quest Bairnsdale set to open in winter 2025

Hotel Management

A $40 million mixed-use Quest property is slated to open in Victoria’s East Gippsland region next winter, with construction well underway. On Thursday, key representatives from Quest Apartment Hotels joined developer Dahlsens, project builder BFN Developments and Architects from Fenton Design Group at the site of Quest Bairnsdale to discuss the progress of the development.

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Interview with Olivier Cohn, Managing Director at Best Western France

Hospitality Net

We’re excited to launch Hospitality’s Leading Voices, a new monthly series offering exclusive interviews where Philippe Roy, Founder of Red Yucca and new member of the upcoming HSMAI Europe France Advisory Board, engages with senior executives from the hotel and travel industry. Each edition brings you up close with leaders who are shaping the future, sharing their stories, and providing valuable takeaways for the industry.

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Brittain Resorts & Hotels Partners With Provident Hotels & Resorts

Lodging

MYRTLE BEACH, South Carolina—Officials of Brittain Resorts & Hotels announced the company has partnered with Provident Hotels & Resorts to operate its portfolio of eight hotels and resorts located throughout Florida. “The addition of the Provident Hotels & Resorts properties is a perfect fit for our expanding portfolio of full-service hotels and resorts located along the East Coast,” said Matthew Brittain, CEO, Brittain Resorts & Hotels.

Resorts 130
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Indigenous Tourism to Inject $67BN USD into Global Economy Says WTTC Report

Hospitality Net

The World Travel & Tourism Council (WTTC) today launched a landmark report at its Global Summit in Perth, Western Australia, highlighting how Indigenous tourism is projected to contribute $67BN USD to the global economy by 2034.

Tourism 227
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Hospitality America Updates Tech Infrastructure

Lodging

GREENVILLE, South Carolina—Hospitality America is investing in its technology infrastructure aimed at updating business intelligence across its hotel portfolio. The initiative will give leaders at both the property and corporate levels real-time insights, actionable data, and forecasting capabilities to facilitate proactive and agile management. Leading the effort is Wes Cargen, newly appointed vice president of business intelligence and former operations manager for the third-party management c

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Chattanooga Ranks in the Top Five of Secondary Markets for the First Time in 2024

Hospitality Net

Cendyn’s Sales Intelligence platform, previously known as Knowland, shares its monthly data findings for hoteliers to gain insight into the top locations selected by today’s meeting planners. Cendyn reports that Las Vegas ranked first in the top 25 markets with 34.2 percent year-over-year (YoY) growth, positioning it in the top five markets for eight consecutive months; however, Chattanooga, Tenn. ranked in the top five secondary markets for the first time, coming in second with 62.7 percent mee

Market 225
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Meet the team: Jayvee Gabon, Business Development Manager – Philippines

STAAH

Meet Jayvee Gabon, a dynamic professional with extensive experience in both hospitality and the travel technology industry. From managing key destinations in the Philippines to helping hotels leverage cutting-edge technology, Jayvee’s journey is one of growth and passion for the industry. A Bit About Jayvee’s Career Journey: Jayvee Gabon began his career in hospitality at Best Western Plus Lex Cebu, where he started as a Sales & Banquet Executive before being promoted to Sales Accounts

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.