Wed.Jan 03, 2024

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Ryanair and ‘Pirate’ Online Travel Agencies in Skirmish Over Flight Bookings

Skift Blog

Skift Take: Booking.com can argue that it doesn't used banned screen-scraping to access Ryanair flights. Meanwhile, Google, "an honest/transparent OTA," can do no wrong in Ryanair's eyes.

OTA 323
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Driftwood Capital Refinances the Hilton Cocoa Beach Oceanfront Hotel

Lodging

COCOA BEACH, Florida—Driftwood Capital announced the $60 million refinancing of the Hilton Cocoa Beach Oceanfront Hotel, a 295-key resort in central Florida’s Space Coast. Managing Directors Michael Weinberg and Scott Wadler and Associate Director Alec Fox of Berkadia Hotels & Hospitality secured $60 million in financing through a national bank.

Hotels 290
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Adventure Travel: 7 Sector Trends to Track in 2024

Skift Blog

Skift Take: Group trips with friends and family, particularly during quieter travel periods, are among the trends defining multi-day adventure itineraries this year.

Travel 319
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Hard Rock International Appoints John Rees as SVP of Hotel Operations

Lodging

HOLLYWOOD, Florida—Hard Rock International appointed John Rees as senior vice president of hotel operations. In this role, Rees is responsible for supporting hotel operations across the Hard Rock International portfolio, including both corporate-managed and franchised locations. Rees reports directly to Jon Lucas, chief operating officer of Hard Rock International. “We’re thrilled to have John lead the Hard Rock Hotel team as we continue to elevate our position as one of the world

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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What to Expect at Skift Megatrends 2024 Next Week

Skift Blog

Skift Take: As we kick the year off with Megatrends next week, we're thrilled to bring a day of in-depth and thought-provoking conversations between industry leaders and Skift editors to travel leaders across the globe both in NYC and London. Get a peak behind the curtain to what travel might look like in 2024 and beyond.

Travel 301
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Key appointments: Hilton, La Vie, Como

Hotel Management

Hilton Sydney welcomes new GM Hilton Sydney has appointed Malcolm Zancanaro as the new General Manager of the hotel. A seasoned hotelier with over 30 years of industry experience of management across flagship hotels, food and beverage and conferencing and events, Zancanaro has a track record of success in leading high-performance teams and delivering exceptional guest experiences.

More Trending

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Accor Greater China is pleased to announce the opening of Grand Mercure Yichang Waitan

Hospitality Net

Grand Mercure Yichang Waitan has an enviable location overlooking the Yangtze River, with close proximity to the Yichang’s Three Gorges Dam tourist area. Yichang is keeping up with the modern economy by building a modern logistics center, while focusing on the growth of its service sector and high value-added industries.

Closing 246
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5 Emaar Hotels Carved Up Between Marriott and Kempinski

Skift Blog

Skift Take: Local development giant Emaar loses five hotels. Marriott gets three as it continues to swell its portfolio and Kempinski gets two, doubling its footprint in the city.

Hotels 282
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Accor Strengthens its Portfolio in India

Hospitality Net

Accor, a world-leading hospitality Group boasting more than 1,000 properties across the Middle East, Africa and Asia Pacific, has partnered with Shree Kamalam Elite Resorts Pvt. Ltd. to launch Grand Mercure Jaipur Kukas, the 8th Grand Mercure property in India, a premium addition to its distinguished portfolio. Set to open in 2028, this upscale property will tailor an unparalleled guest experience in India’s foremost tourist belt.

Resorts 260
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Weddings and Sporting Events Fuel Growth in Aviation and Hospitality: India Report

Skift Blog

Skift Take: The aviation and hospitality sector's growth, coupled with workforce expansion, is a sign of India’s recovering economy post-pandemic.

Events 298
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Focus on Efficiencies Through Back Office Software Keeps MCR Hotels Ahead

Hospitality Net

MCR is one of the largest hotel owner-operators in the United States, with around 150 hotels across 37 states. Led by Chairman and CEO Tyler Morse, who founded the company in 2006, MCR differentiates itself by both owning and managing its hotels, which Morse says helps the management teams stay acutely focused on success.

Hotels 245
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UK Tax Office Seeks More Information From Airbnb ‘Side Hustles’

Skift Blog

Skift Take: Governments are watching passive income earners through new value-added tax measures.

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U.S. hotel commentary - November 2023

Hospitality Net

Year-over-year growth in RevPAR doubled to 2.4% compared to the 1.2% gain seen for October. The calendar was clean with equal numbers of weekdays and weekends, unlike the previous month when the calendar negatively impacted performance.

Hotels 244
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Red Roof Opens Four Hotels

Lodging

Red Roof recently announced the openings of four hotels including the Red Roof Inn Copiague, New York; the Red Roof Inn Dunbar, West Virginia; the Hometowne Studios Amarillo West, Texas; and the Red Roof Inn & Suites, Newport News, Virginia. Red Roof Inn Copiague, New York COPIAGUE, New York—Red Roof announced the opening of the Red Roof Inn Copiague, New York.

Hotels 182
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Marriott International Signs Agreement to Bring the Ritz-Carlton and Marriott Hotels Brands to China National Convention Center in Beijing

Hospitality Net

Marriott International, Inc., recently announced that it has signed an agreement with Beijing North Star Company Limited to open the third The Ritz-Carlton and the first Marriott Marquis Hotel in Beijing. Expected to open in 2026, The Ritz-Carlton Beijing, North will provide its legendary service and elegant design to travelers in and abroad, while Beijing Marriott Marquis Hotel will deliver a perfect blend of heartfelt service and modern style at China National Convention Center Phase II, a lar

Retail 244
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Prioritizing Wellness, Sustainability, and Productive Meetings 

Lodging

The first new luxury hotel to open on Capitol Hill since 1984, The Royal Sonesta Washington, DC Capitol Hill is located across the street from Union Station and near landmarks such as the Supreme Court and Smithsonian. The hotel’s 10-story atrium features art installations that reflect its locale, such as portraits of Supreme Court justices, news clippings, and political motifs.

Hotels 173
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Revolutionizing The Hospitality Industry With Generative AI

Hospitality Net

In merely 5 days last November, the Generative AI application ChatGPT reached one million users, a feat that took Facebook 10 months and Netflix 3.5 years to accomplish.

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LUX Interactive Collaborates With Red Roof Inn

Lodging

TROY, Michigan—LUX Interactive announced a collaboration with Red Roof Inn aimed at updating its digital infrastructure. This partnership drives the migration of Red Roof Inn’s website from Tridion on-premise to Tridion Cloud. Red Roof Inn, a hospitality brand with nearly 700 properties spanning multiple brands, sought a solution for its digital presence and operational efficiency.

Branding 173
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Do More In ‘24: Ten Customer Service and CX Tips for the New Year

Hospitality Net

Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. With that, here are 10 ideas. Many, if not all, will apply to you and your business. Do more in 24!

Services 239
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SureStay Plus by Best Western Montrose Opens

Lodging

MONTROSE, Colorado—The SureStay Plus by Best Western Montrose has opened its doors in Montrose, Colorado. The SureStay Plus by Best Western Montrose has 45 guestrooms, including two dedicated suites. After recently undergoing a refresh, the hotel has new carpets and paint throughout the property. Each guestroom is furnished with flat-screen TVs, mini-fridges, and microwaves, and the hotel also includes a refreshed indoor pool, hot tub, and hot breakfast.

Hotels 173
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Grand Mercure hotels opens in China

Hospitality Net

Grand Mercure Chengdu East is located in the Western Financial Innovation Center, right in the core downtown of the Eastern New District of Chengdu. This is a gathering area for visitors and professionals in the area’s centers of expertise in finance, commerce, art and technology. This new Grand Mercure hotel will be a beacon of hospitality among this thriving community, providing the brand’s signature journey of the senses and fresh cultural perspectives.

Hotels 240
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Venice Moves to Limit Tour Group Sizes

Skift Blog

Skift Take: Today's podcast looks at Venice's new velvet rope, an AI shutdown, and China and Thailand's new tourism agreement.

Tourism 184
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Dusit Hotels and Resorts expands its operations in Thailand

Hospitality Net

City resort seamlessly links business and leisure travellers with the natural, cultural, and culinary wonders of Phatthalung in the utmost of comfort and convenience.

Resorts 242
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The Prosperous Hotelier: The Two Main Themes of the Book

Hotel Financial Coach Blog

The Prosperous Hotelier The Two Main Themes of the Book Purchase on Amazon in paperback, hardcover or Kindle format Complimentary Discovery Call – [link] Video Course Links: [link] [link] Be sure to check out my other services on the links below. On-line Strategic Hospitality Financial Leadership Workshops The 3 Month 1-1 Financial Leadership Mentoring Program […] The post The Prosperous Hotelier: The Two Main Themes of the Book first appeared on Hotel Financial Coach.

Services 147
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75% of global markets stayed above 2019 RevPAR, Dubai gained as host of COP28

Hospitality Net

STR’s global “bubble chart” update through 16 December 2023 showed 75% of markets with growth in revenue per available room (RevPAR) compared to 2019. Notably, 20 of 25 European countries recorded RevPAR growth in this run-up to the holiday season, wrapping up a strong performance year around the continent.

Market 226
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Dr. Romie Mushtaq joins Great Wolf Resorts

Hotel Business

Great Wolf Resorts Inc. has appointed triple-board certified physician and noted neurologist Dr. Romie Mushtaq as the company’s first chief wellness officer. Mushtaq, who is recognized by the name Dr. Romie, will help establish a wellness-focused foundation for Great Wolf that includes training materials, educational tools and specific programs to assist the company’s 10,000 pack members achieve their wellness pursuits and a better sense of mindfulness.

Resorts 111
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Unlocking value creation: Value-enhancing vs value-destroying employee

Hospitality Net

The primary aim of every organization is to maximize the value it creates from its existing resources. Exactly what that ‘value’ looks like can differ from one business to the next. For some businesses, value may simply mean generating a greater return for the shareholders, but for others, value creation can be something much more specific.

Business 189
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SureStay Plus by Best Western Montrose debuts

Hotel Business

The SureStay Plus by Best Western Montrose has opened its doors in Montrose, CO. The hotel features 45 guestrooms, including two dedicated suites. After recently undergoing a refresh, the hotel debuts brand-new carpets and paint throughout the property. Each guestroom is furnished with flatscreen TVs, mini fridges and microwaves, and amenities include a refreshed indoor pool and hot tub and complimentary hot breakfast.

Services 108
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PAS to Present at Three Upcoming Infor Hospitality Customer Days Events

Hospitality Net

Professional Accounting Solutions (PAS), the preferred provider of back office and accounting solutions for the global hospitality industry and the leading provider of Infor SunSystems and Infor EPM services, announced it will present sessions at three of Infor’s upcoming Hospitality Customer Days events. The first of these events will be held February 6-7, 2024, at the Kempinski Hotel Frankfurt; the second will be held February 22, 2024, at EAST Hong Kong; and the third will be held February 27

Events 188
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Roundtable: the emotion of lighting

Hotel Designs

Hotel Designs Roundtable: the emotion of lighting Roundtable: the emotion of lighting Lighting has always been an essential tool in a designers’ skillset and now, more than ever, it is being used to not only elevate a design but to amplify a brand. With this in mind, Editor Hamish Kilburn sat down with leading designers in the Franklite showroom in London, to explore the role lighting can play in a hotel design arena that is constantly looking to evoke and express changing parameters throu

Branding 105
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.