Tue.Jul 23, 2024

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Summer Travel’s Hidden Hurdle: The Impacts of Cancellations and No-Shows

Skift Blog

Skift Take: Cancellations and no-shows for hotel reservations tend to be higher in summertime, which can significantly impact revenue for hotels and travel management companies (TMCs). Slicing and dicing data more granularly leads to better forecasting and may reduce potential revenue losses.

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Waterford Hotel Group Project Makes a Difference in Downtown Hartford

Lodging

COVID created challenges for many hotel companies, but some operators managed to turn those challenges into opportunities. One such company is Waterford, Connecticut-based Waterford Hotel Group, which spearheaded the recently completed transformation of the Hilton Hartford into a mixed-use development that includes both a hotel and premier apartment complex.

Hotels 278
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Experiences vs. Things: Where the Money’s Going

Skift Blog

Skift Take: Travel executives see activities and experiences as increasingly lucrative, and here's what the numbers say about how travelers are spending on them.

Travel 301
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Schwartz and Trilogy introduce all-inclusive sports training destination and home of the NSW Blues

Hotel Management

Hotel owner and entrepreneur Dr. Jerry Schwartz and independent management company Trilogy Hotels are pioneering a premium sports hospitality offering through the integration of high-performance training facilities within a luxury resort setting at Fairmont Resort Blue Mountains. Nestled in the Blue Mountains community of Leura, the secluded Fairmont resort has been transformed into an elite training retreat, serving as the training camp for state rugby league team the New South Wales Blues this

Resorts 264
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Gatwick Airport Wants to Double Connectivity With India in 5 Years

Skift Blog

Skift Take: With IndiGo planning to induct Airbus A350 aircraft by 2027, potentially enabling flights to London, will it be considering Gatwick as a new destination?

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Sandpiper Hospitality Manages ECHO Suites Spartanburg

Lodging

RICHMOND, Virginia—Sandpiper Hospitality has been named manager of the ECHO Suites Extended Stay by Wyndham Spartanburg in Spartanburg, South Carolina. Opened earlier this month, the hotel is the first property open in the ECHO Suites Extended Stay by Wyndham brand. Each of the 124 suites in the newly constructed hotel includes a kitchenette with two stovetop burners, a full refrigerator, and a microwave.

More Trending

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Guestline integrates ResDiary and AI to boost sales of ancillary products via guest portal

Hospitality Net

Guestline, part of Access Group, has introduced a host of self-service options to its GuestStay offering, incorporating artificial intelligence (AI) to further reduce pressure on hotel staff while empowering guests.

Sales 264
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Transportation Department Opens Probe Into Delta Meltdown

Skift Blog

Skift Take: The Transportation Department said ongoing flight disruptions and reports of customer service issues prompted it to investigate Delta as the carrier’s meltdown enters its fifth day.

Services 287
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Exclusive: Hilton looks to ‘kit-of-parts’ approach to expand mid-tier product

Hotel Management

In HM ’ s 2024-2025 Hotel Development Outlook, Hilton Director of Development, Australasia, Tushar Raniga, talks key market trends and the demands of today’s hotel owners. The Australian hotel development sector is currently navigating the significant challenge of rising development costs. As a response, innovative solutions such as modular development are gaining traction, a concept that Hilton recently showcased at AHICE with the Hilton Garden Inn room prototype.

Branding 245
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India’s Efforts to Boost Adventure Tourism — India Report

Skift Blog

Skift Take: India's focus in recent years has been on tourism destination development. In its plan to diversify its offerings to attract different types of travelers, adventure tourism caters to a growing demand.

Tourism 269
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Tivoli Portopiccolo Sistiana Wellness Resort & Spa is Now Open for the Season

Hospitality Net

Tivoli Hotels & Resorts is pleased to announce the launch of Tivoli Portopiccolo Sistiana Wellness Resort & Spa bringing the brand’s timeless glamour to the Gulf of Trieste, in northern Italy.

Resorts 246
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Qatar Airways CEO to See First Class Suite Prototype Thursday But Warns of Delays

Skift Blog

Skift Take: Speaking to Skift, Badr Mohammed Al-Meer said supply chain and regulatory hurdles could hinder the speed of the first class roll-out.

Travel 287
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Taylor Swift Case Study: How Madrid Hotels Leveraged RoomPriceGenie During High-Demand Period

Hospitality Net

Imagine this scenario: Taylor Swift posts a new photo on Instagram with a hidden message about her next concert dates and locations, which turns out to be near your property. Whether you’re busy with guests or enjoying time with your family, you might miss this critical information. By the next day, you find your property fully booked for those dates, unaware of the Taylor Swift concert that drove the demand.

Business 246
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Why India’s Rising Middle Class Dominated the MakeMyTrip Earnings Call

Skift Blog

Skift Take: MakeMyTrip has the burgeoning middle class and their growing wallets to thank for its recent performance.

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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The Hotels Network Introduces KITT: The First AI Voice Guest Service Agent for Hotels

Hospitality Net

The Hotels Network (THN), a direct growth platform serving over 20,000 hotels around the world, proudly announces the launch of KITT, the first AI Guest Service Agent specifically designed to elevate hotel guest experiences and enhance operational efficiency. The AI agent provides seamless, 24/7 support through voice or text, over the phone or on the website, enhancing communication with guests and answering their questions with unparalleled efficiency.

Services 246
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Delta’s Meltdown, Venice’s Money Haul and Biz Travel Winners

Skift Blog

Skift Take: Today’s podcast looks at Delta’s fifth day of chaos, Venice’s successful tourism fee, and U.S. cities where biz travel has rebounded.

Travel 280
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Global Business Travel Industry Spending Expected to Hit Record $1.48 Trillion in 2024

Hospitality Net

The business travel industry has proven itself resilient as it leaves the global pandemic behind and moves into a new era of post-pandemic stabilization. The forecast for 2024 predicts global business travel spending will reach $1.48 trillion USD by the end of the year, an increase on 2019 spending which was a previous record at $1.43 trillion. Additionally, by 2028, it is projected to exceed $2.0 trillion, highlighting a robust path ahead for the business travel sector in terms of spending.

Business 246
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Delta Meltdown, Day 5: Pressure Mounts From Passengers and Washington

Skift Blog

Skift Take: As Delta’s meltdown continues for the fifth day, customers and Washington are becoming increasingly frustrated.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Sustainable Hospitality: Using Technology to Go Green Means More ‘Green’ for Hoteliers

Hospitality Net

In 2023, the World Tourism Organization spotlighted an impressive trend: a significant 73% of global travelers now prefer hotels that adopt sustainable practices. This shift is driving hotels to incorporate green technology extensively in their operations. According to the Global Sustainable Tourism Council, by 2025, green technology will distinguish industry leaders in the hospitality sector.

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FAA Launches Audit Into Southwest After Safety Incidents

Skift Blog

Skift Take: Southwest is the second carrier to be under an FAA audit this year due to a series of widely-reported safety incidents.

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Florence’s new icons: Ruby Bea & Ruby Dante

Hospitality Net

Ruby Bea and Ruby Dante draw meaningful inspiration from Florence’s rich cultural heritage, reflecting the city’s artistic and intellectual legacy. The Renaissance, an era that flourished in Italy, witnessed monumental advances in architecture, banking, mathematics, and the fine arts. These historical roots are beautifully captured in the design of Ruby Bea and Ruby Dante, where guests embark on a journey through time, experiencing different perspectives much like artists who revolutionised the

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Mallorca’s Tourism Angst, Biz Travel’s Bounce and Delta’s IT Woes

Skift Blog

Skift Take: Today's podcast looks at Mallorca residents’ anger over tourism, business travel’s projected return, and Delta’s ongoing IT outage issues.

Tourism 261
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Valencia Hotel Group Secures Largest Equity Raise to Date, Acquiring Cavalry Court and The George in College Station, Texas

Hospitality Net

Valencia Hotel Group is thrilled to announce a major achievement in its growth trajectory with the successful completion of its largest equity raise to date. This landmark investment facilitates the acquisition of Cavalry Court and The George, two premier boutique hotel properties located in the heart of College Station, Texas.

Hotels 245
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5 Fastest-Growing U.S. Business Travel Markets: Amex Hotel Data

Skift Blog

Skift Take: Business travel is back, but Princeton, N.J., led U.S. markets in doing better than others, according to American Express.

Business 263
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A BLEND of Resilience and Human Connections

Hospitality Net

Not all of us can say they have a passion or a calling, but if you do, passion is a powerful force that drives you to pursue your dreams and achieve extraordinary goals. Whether it’s a love for wine, art, science, or any other field, the journey toward mastering a passion is often filled with both thrilling moments and significant challenges.

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Indian Union Budget Disappoints Tourism Industry… Yet Again

Skift Blog

Skift Take: Once again, the Indian Union Budget left the tourism industry high and dry, ignoring all their key demands. With their hopes for infrastructure status and tax rates dashed, the industry had to content itself with the crumbs of small mercies.

Tourism 288
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Pick Up Your Calls To Pick Up More Bookings!

Hospitality Net

Despite the pundits’ predictions, the phones continue to ring with incoming reservations leads even now in the mid-2020s, and yes, even at branded hotels across all segments. I’m sure some readers are thinking “Well not us. The majority of our rooms are booked online.

Branding 245
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Capella Sydney aligns with Torrens University to upskill teams and build future workforce

Hotel Management

Capella Sydney has partnered with Torrens University to offer students hospitality work placements and provide upskilling opportunities for its team members. Torrens University students will have the opportunity to gain placements and graduate roles across various departments at the award winning 5-star hotel, providing new education and career pathways into the hospitality industry.

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Marriott International Strengthens Leadership Position in Branded Residences, Announces Owner Recognition Platform

Hospitality Net

Yesterday, Marriott International, Inc. (NASDAQ: MAR) announced the continued growth and global leadership of Marriott Branded Residences, along with enhanced Residence Owners benefits through ONVIA, the company’s newly integrated Owner recognition platform.

Branding 245
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Pro-invest partners with Southern Cross University to help bridge education gap

Hotel Management

Pro-invest Group has partnered with Southern Cross University on a new equity scholarship and internship program that aims to introduce diverse talents and perspectives for future generation of hoteliers. As an owner and manager of one of Australia’s largest independent hotel portfolios, Pro-invest Group will play an important role in providing access to paid internships, mentorships, and potential employment opportunities within the hotel industry, as well as financial assistance to support stu

Tourism 147
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.