Thu.Sep 19, 2024

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JetBlue to Open Airport Lounges in Major Premium Push

Skift Blog

Skift Take: Speaking to Skift, JetBlue president Marty St. George said it’s possible to balance a low-cost airline with high-end lounges. If realized as planned, these could be some of the most exclusive spaces of any U.S. carrier.

Business 312
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Game Theory in Luxury Hospitality Marketing: The Strategic Edge

Hospitality Net

In the competitive world of luxury hospitality, standing out isn’t just about offering opulence—it’s about strategy. Enter game theory, a branch of mathematics that studies strategic interactions where the outcome for each participant depends on the actions of others. Traditionally used in economics and military strategy, game theory offers intriguing insights for luxury hotels aiming to enhance their marketing strategies.

Market 264
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Business Travel Budgets Face ‘New Normal’ With Prices to Climb Through 2025

Skift Blog

Skift Take: It turns out that 2019 is no longer a good year to compare prices to. That should be a relief to anyone trying to explain why their travel budget looks so different now.

Travel 286
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Artificial Intelligence Is Checking Into Your Hotel – Are You Ready?

Hospitality Net

Even though artificial intelligence has been a part of our lexicon for more than seventy years, artificial intelligence remains the latest bright shiny thing. Businesses large and small feel compelled to incorporate artificial intelligence into their company descriptions even with a limited understanding of what artificial intelligence is, or how it could help their business.

Business 237
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Where Certares Plans to Invest Hundreds of Millions of Dollars

Skift Blog

Skift Take: There is huge untapped potential in getting Americans to travel to Europe or the Middle East for lower prices on high-tech wellness services.

Services 292
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Ex-Hotel Employees Are Sharing The Things They Would NEVER Do While Staying At A Hotel

Hospitality Net

Working at a hotel can be a.wild experience. From unwashed sheets to third-party booking secrets, there’s likely nothing hotel employees haven’t seen. Because they know the ins and outs of hotels so well, we recently asked former and current employees of the BuzzFeed Community to share what tips they have for staying at a hotel. Here are their responses.

Hotels 227

More Trending

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Shaping The Future Of Hospitality Investment

Hospitality Net

The Middle East hospitality industry is at the brink of transformation, driven by technological advancements, shifting consumer preferences, and an increasing focus on sustainability.

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New Expedia CEO: Building Vrbo, Loyalty, and AI Tools

Skift Blog

Skift Take: Some parts of Expedia Group took a hit during its recently completed tech migration, and now the new CEO is focused on rebuilding and more.

Travel 257
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The AC Hotel Sacramento, designed by AXIS Architecture + Design, welcomes guests

Hospitality Net

AXIS Architecture + Design, the noted and award-winning West Coast hospitality design, hotel renovation, multi-family residential design, and affordable housing architectural design firm, is pleased to announce the completion of their latest new-build hospitality design project: the AC Hotel Sacramento. Following its soft-opening this summer, the property recently officially started welcoming guests.

Hotels 221
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Creating a Winning Sales Pitch

Anthony Cole Training

Creating a winning sales pitch is a presentation that ends with a decision being made. That is our definition. When presenting to get a decision, it is important to understand this: Theoretically speaking, if a salesperson has done everything correctly up to the point of presentation, then their prospect should be in a position to make a decision at the end of the presentation 100% of the time.

Sales 182
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Casona Roma Norte, Boutique Hotel And Cultural Oasis, Opens In Mexico City

Hospitality Net

Casona Roma Norte - the latest addition to Mexico’s distinguished Hamak Hotels collection, known for its dedication to a strong sense of place - is set to open its doors on October 1, 2024. A meticulously restored 1920s mansion offering 32 rooms with modern design, Casona Roma Norte merges historical charm with contemporary sophistication and is a reflection of the vibrant evolution of Mexico City’s Colonia Roma neighborhood.

Dining 219
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MGM Resorts Has Applied for a Casino License in Abu Dhabi

Skift Blog

Skift Take: MGM Resorts is the first operator to confirm it has applied for a casino license in the UAE, but it is likely not the only one.

Casinos 221
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Peachtree Group Acquires AC Hotel by Marriott in Park City, Utah

Lodging

ATLANTA—Peachtree Group continued to build momentum with its sixth hotel acquisition of the year with the AC Hotel by Marriott in Park City, Utah, showing the growing equity investment opportunities re-emerging in the hospitality sector. “Our team has successfully acquired a number of hotel properties at below-market prices, taking advantage of the current slowdown in transactions,” said Greg Friedman, managing principal and CEO of Peachtree.

Hotels 191
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Airbnb’s Growth Strategy, Las Vegas’ Sports Tourism and Dubai’s Rebrand

Skift Blog

Skift Take: Today's podcast looks at Airbnb's non-short-term rental plans, Las Vegas' sporting event goals, and Dubai's departure from luxury tourism.

Tourism 157
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Extended Stay America Refreshes STAY Counted Program

Lodging

CHARLOTTE, North Carolina—Extended Stay America announced the launch of its STAY Counted program, designed to make voter registration more accessible and encourage participation in the upcoming presidential election. First introduced in 2020, STAY Counted has been refreshed for the November 2024 election to continue to help communities exercise their right to vote.

Branding 165
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JetBlue’s CEO on Mergers, Lounges and Getting Past Engine Issues

Skift Blog

Skift Take: JetBlue CEO Joanna Geraghty said at the Skift Global Forum that JetBlue is focused on its “core strategy” as it seeks to become consistently profitable.

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New Castle Hotels & Resorts Reopens LaSalle Hotel

Lodging

RIDGEFIELD, Connecticut—Jeremy Buffam and Julian Buffam, partners at New Castle Hotels & Resorts (NCH), announced the reopening of the 55-room LaSalle Hotel in Bryan, Texas, following a multi-million dollar reimagination. Built in 1928, the hotel is located in downtown Bryan, a recognized Texas Cultural District and sister city to College Station, home of Texas A&M University.

Resorts 147
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Remembering Leif R. Evensen – A Legacy in Hospitality

Hospitality Net

Leif R. Evensen, affectionately known as “Mr. Cornell in Europe,” and a deeply respected figure in the hotel industry, passed away on September 6, 2024, at the age of 89, after a long illness. He spent his final weeks at Ullern Health Centre.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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This Week’s Comings & Goings

Lodging

JLL’s Hotels and Hospitality Group announced Daniel C. Peek has joined the firm as president of JLL Americas region. Peek previously served as president and chief operating officer for Hodges Ward Elliott. Omni Hotels & Resorts announced the appointment of Annette Bales as vice president of sales. Bales will lead and coordinate all global and property-based sales activities for Omni Hotels & Resorts.

Resorts 147
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Borealis Hotel Group opens 208-key Holiday Inn Express Brussels-Airport

Hospitality Net

Last year April Borealis Hotel Group announced, completely in line with its expansion strategy, the acquisition of various hotel projects in Belgium. It is with great pride and pleasure that, thanks to the close and excellent co-operation with the partners Candor, IHG Hotels & Resorts and Adagio, Borealis Hotel Group developed and finished 2 of these projects side by side.

Closing 146
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Tourism boost: Qantas takes off for Port Vila, Vanuatu from Brisbane

Hotel Management

The Flying Kangaroo has taken off from Brisbane to Port Vila, Vanuatu, for the first time in Qantas ‘ history. The inaugural service, QF159, was at full capacity today with holidaymakers and business travellers making the near 3-hour journey to one of the Pacific’s hidden gems. “We are thrilled to expand our network with the introduction of direct flights between Brisbane and Port Vila,” said Qantas Group CEO International, Cam Wallace. “This new route will maintain connectivit

Tourism 130
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160-Key Adagio Access Brussels Airport Now Open

Hospitality Net

Last year April Borealis Hotel Group announced, completely in line with its expansion strategy, the acquisition of various hotel projects in Belgium. It is with great pride and pleasure that, thanks to the close and excellent co-operation with the partners Candor, IHG Hotels & Resorts and Adagio, Borealis Hotel Group developed and finished 2 of these projects side by side.

Closing 146
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Amara Singpore unveils new look following year-long renovation project

Hotel Management

Amara Singapore, a 38-year-old hotel in Tanjong Pagar, has completed an 11-month-long transformation project encompassing guest rooms, public spaces, meeting spaces, ballrooms and dining venues. A partnership with Studio HBA, a division of Hirsch Bedner Associates, the renovation blends modern aesthetics and traditional warmth, while taking inspiration from the vibrant culture the area.

Dining 130
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Dusit international and Saigontourist Group sign MOU to boost tourism development in Thailand and Vietnam

Hospitality Net

Dusit International, one of Thailand’s leading hotel and property development companies, has signed a Memorandum of Understanding (MOU) with Saigontourist Group, one of Vietnam’s largest multi-service travel corporations, to drive tourism development in Thailand and Vietnam through strategic promotions, enhanced services, and the creation of innovative tourism products.

Tourism 146
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Key appointments: BWH Hotels, Capstone Hotel Management

Hotel Management

BWH Hotels names new lead for China BWH Hotels has named Harry Dong as the new President and CEO of BWH Hotels China (Hong Kong, Macau, Taiwan), Mongolia, and Nepal, following in the footsteps of his father, William Dong, who previously held this role. Having worked with the company over 16 years, Dong has experience in managing procurement, quality analysis and project development for property hotels in this region.

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Hospitality is like building bridges — you need the right tools

Hospitality Net

In this week’s episode of the Hotel Moment podcast, Robbert Manussen, Area General Manager Taiwan at IHG Hotels & Resorts, joins Karen Stephens, Revinate CMO, to share how he’s used technology to connect cultures and help hoteliers across three continents stay relevant in their respective markets. Robbert explains that facilitating a cohesive guest experience is like building bridges between guests and hotel teams, and it all starts with investing in the right technology that staff can train on.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Inside The Prince Kitano New York, a new standout in Manhattan

Hotel Management

Japan’s Seibu Prince Hotels and Resorts recently unveiled The Prince Kitano New York following a year’s renovation and the result is stunning. Formerly known as The Kitano Hotel New York, the refreshed property opened in December 2023 and now sits within The Prince portfolio, the company’s flagship hotel brand characterised by exceptional elegance, comfort and privacy.

Resorts 130
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How Ritz-Carlton’s “Ladies and Gentlemen” Mantra Can Guide Us All Now in Hospitality

Hospitality Net

I recently had the chance to spend time with Horst Schulze, co-founder of The Ritz-Carlton Hotel Company. While preparing for our conversation, I asked my hospitality industry friends what they most wanted to know. Their top request? The story behind the iconic phrase: “Ladies and Gentlemen serving Ladies and Gentlemen.” I wanted to share Mr. Schulze’s insights with you here because I believe they can apply to you and your own hospitality business.

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Air New Zealand set for Seoul return from October

Hotel Management

As part of a business delegation to the Republic of Korea this week, Air New Zealand Chief Customer and Sales Officer Leanne Geraghty has shared details on the upcoming return of the airline’s seasonal direct services to Seoul. Flights between Auckland and Seoul will recommence on 28 October 2024 and continue through to 29 March 2025, with more than 130 flights between the countries across the period.

Sales 130
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The Hospitality Customer You Didn’t Train For

Hospitality Net

Shaping how well we execute service to our guests is a primary function of hotel and restaurant training. From the front of house to the back, and the first floor to the top floor, we support our teams on the path to guest experience and financial rewards. This is fundamental and we hope that nothing gets in the way of our dreams.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.