Thu.Jun 27, 2024

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Hyatt Expands New Orleans Presence With Two Independent Collection Hotels

Lodging

CHICAGO—Hyatt Hotels Corporation announced the expansion of Hyatt’s brand presence in New Orleans with Maison Métier (formerly Maison de la Luz) and The Barnett (formerly Ace Hotel New Orleans), which have joined the Hyatt portfolio as affiliated hotels. The hotels are expected to join Hyatt’s Independent Collection of brands and participate in the World of Hyatt loyalty program this year.

Branding 264
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HomeToGo’s Response to California’s Junk Fee Law: Show Total Price INCLUDING Taxes

Skift Blog

Skift Take: HomeToGo plans to quash bait-and-switch pricing in the way it displays the total price of a short-term rental stay. But will consumers appreciate the effort if rivals' less-transparent prices appear lower?

Consumer 261
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Tech Innovation That Keeps the Focus on Human Needs

Lodging

Two dynamic presenters welcomed attendees to HITEC 2024 during the general session on Tuesday morning. Glenn Haussman, host of the No Vacancy News podcast, and Anthony Melchiorri, president, Argeo Hospitality and LODGING columnist, could have focused on any number of tech trends impacting hotel operations, from AI to the cloud. But they chose to tackle the more philosophical issue of how technological advancement relates to human nature, and many useful insights were shared.

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Adani Airports Now Has a Timeline for Its IPO: What We Know About the Business

Skift Blog

Skift Take: Adani Airport Holdings manages 7 airports in India, with another one under development. A major player in the country's airport ecosystem, the company is looking at major investment from parent company Adani Enterprises to drive development before its prospective IPO.

Business 256
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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How to employ automation and personalization with a CDP across the guest journey

Hospitality Net

Hospitality marketing is a world in itself. You’re constantly running a mile a minute. The rush of creativity, the quick execution pace, and the flood of satisfaction when bookings flow in is enticing. But in the midst of all that energy and excitement, chances are you rarely have a moment to pause and reflect on the journey.

Market 245
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Booking.com for Business — Here Are the Numbers That the Company Hasn’t Revealed

Skift Blog

Skift Take: Here's a look at the stealthy Booking.com for Business. Parent company Booking Holdings has larger priorities, but this unit is growing.

Business 270

More Trending

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Oracle Hospitality Exec on Its AI Plan in ‘Every Single Release’

Skift Blog

Skift Take: Oracle Hospitality has transferred thousands of hotels to its new tech system, and there are thousands more in the pipeline.

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Student mental health: Creating a supportive academic environment

Hospitality Net

Mental health is an increasingly prevalent topic of conversation these days, with higher rates of anxiety, depression, and distress reported by Gen Zers than any other age group and the social stigma around it lifting.

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Boeing ‘Blatantly Violated’ NTSB Rules During 737 Max Media Briefing

Skift Blog

Skift Take: The federal agency has issued a blistering statement alleging that a Boeing executive disclosed “non-public” information about the January 5 Alaska Airlines accident with the press. Serious consequences will follow.

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Some Customers Aren’t Worth Doing Business With

Hospitality Net

In some of my customer service speeches, I joke that some customers aren’t worth doing business with. The way I position it in the speech is funny, but in reality, it’s pretty serious. Sometimes, a customer isn’t worth doing business with because they are truly a bad customer. The result could be choosing to say, Goodbye, and sending them to the competition.

Business 239
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Get Your Boss to Say Yes: Why Skift Global Forum is a Must-Attend Event

Skift Blog

Skift Take: Looking to get management's approval for you or your team to attend the premier travel event of the year? Here's how to effectively build your case.

Events 223
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Moxy Hotels Expands in Paris with the Opening of Moxy Paris Clamart

Hospitality Net

The vibrant and welcoming Moxy Hotel showcases stylish design, lively communal spaces, and the iconic Moxy Bar.

Hotels 263
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Xbox’s Travel Insights, Southwest’s Critics and Blackstone’s UK Expansion

Skift Blog

Skift Take: Today's podcast looks at Xbox' lessons for the travel industry, Elliott Investment Management's message for Southwest, and Blackstone's latest UK acquisition.

Travel 202
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A New Chapter Begins: Fairfield by Marriott Jalan Pahang Renames as Fairfield by Marriott Chow Kit Kuala Lumpur

Hospitality Net

The renaming is a nod to the hotel’s prime location in the heart of Chow Kit, a hub for local culture, cuisine, and community.

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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GrowthCurve Capital Buys Duetto in Bet on Hotel Rate Setting Tech

Skift Blog

Skift Take: GrowthCurve is acquiring Duetto from Warburg Pincus affiliates and other shareholders.

Hotels 262
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Mercure Hotels Introduces Mercure Kuala Lumpur Trion: Malaysia’s Latest Charm in the Heart of Kuala Lumpur

Hospitality Net

Mercure, the renowned locally inspired brand from Accor, is delighted to announce the opening of Mercure Kuala Lumpur Trion. This contemporary hotel rises above the Kuala Lumpur skyline, welcoming travellers to a vibrant and culturally rich atmosphere that is deeply connected with the local community.

Branding 147
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This Week’s Comings & Goings

Lodging

Main Street Hospitality appointed Scott Williams as chief development and brand officer. Read more about the appointment here. Dreamscape Hospitality announced the appointment of Austin Bucholtz as vice president of operational strategy and transitions. Read more about the appointment here. Ebrahim Ansari has been named dual general manager of Le Méridien and AC Hotel Denver Downtown.

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Accor signs new Novotel property on Egypt’s North Coast

Hospitality Net

Accor is pleased to announce the signing of a partnership agreement with Egypt’s Q Real Estate Development Company to develop a new Novotel property - Novotel Sidi Abd El Rahman. Debuting on Egypt’s idyllic northern Mediterranean coast, an increasingly popular tourist destination, the hotel is set to open in 2027, featuring 240 spacious and modern rooms as well as a host of thoughtful wellbeing and entertainment offerings.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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GrowthCurve Capital Acquires Duetto

Lodging

SAN FRANCISCO, California—Duetto announced that it has been acquired by GrowthCurve Capital. GrowthCurve is acquiring the business from affiliates of Warburg Pincus and other shareholders. Terms of the transaction were not disclosed. Duetto offers solutions that simplify hotel operations and optimize revenue. With a focus on organic product development, data, and integrations, Duetto connects systems into a cohesive platform that drives profitability and growth for hotels worldwide.

Casinos 147
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‘Progress over perfection’: addressing accessible accommodation

Hotel Management

Kerry Williams has seen first-hand the barriers that people with disability face when accommodation providers are not properly informed about varying accessibility needs. It was on a trip to Tasmania with her late mother, who had Multiple Sclerosis, when yet another accessibility issue cropped up, that she knew she needed to take action. They had checked into their accommodation to find that there was a step in the shower – something that would prevent her mother from being able to access it – w

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AC Hotel Houston Downtown Selects Crestline as Manager

Lodging

FAIRFAX, Virginia—Crestline Hotels & Resorts, LLC, announced it has been selected to manage the AC Hotel Houston Downtown, Texas. Situated in downtown Houston, the hotel has 195 guestrooms including various suites. Amenities include WiFi, HDTVs with streaming capabilities, and mini-fridges. The hotel includes 4,000 square feet of meeting space for intimate gatherings and meetings.

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Exclusive: more experience-driven ‘one-of-a-kind’ hotels on the horizon for Accor

Hotel Management

In HM ‘s 2024-2025 Hotel Development Outlook, Accor Chief Development Officer, Pacific, Lindsay Leeser, discusses traveller appetite for unique and authentic stays as boutique boom continues. As we approach the mid-point of 2024, the hotel development landscape is brimming with opportunities. With a growing demand for accommodation, increasing tourism, and evolving traveller preferences, developers have a unique opportunity to create properties that cater to the needs of modern travellers.

Pipeline 130
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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McNeill Establishes Mark A. Ricketts Memorial Scholarship

Lodging

GERMANTOWN, Tennessee—McNeill Hotel Company (MHC) and McNeill Investment Group (MIG) announced the establishment of the Mark A. Ricketts Memorial Scholarship at The University of Memphis Kemmons Wilson School of Hospitality & Resort Management. Born in Arkansas, but raised in Memphis from the age of two, Kemmons Wilson was the founder of the hotel chain Holiday Inn in the 1950s and other business enterprises.

Resorts 130
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ANA to offer free WiFi in Business Class

Hotel Management

All Nippon Airways (ANA), Japan’s largest and 5-Star airline for 11 consecutive years, will offer complimentary ANA Wi-Fi Service for its Business Class passengers on international flights beginning this Northern Summer. ANA’s Premium Economy and Economy Class passengers will also have access to complimentary texting with ANA’s Wi-Fi Service on international flights by the end of March 2025.

Business 130
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Five ways for hoteliers to measure success

Hospitality Net

Technology is an integral part of our daily lives. With new advancements regularly emerging, it’s astonishing how quickly certain innovations, like AI, have come to dominate our conversations. This rapid evolution prompts crucial questions, and there’s one in particular that we’re concerned with: how do we define, track and measure success in hospitality tech?

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Virgin named best on-time airline in Australia in April

Hotel Management

Virgin Australia has recorded the best on-time performance and highest completion rates of any major Australian airline for the month of April, highlighting what the carrier says is a strong trajectory and performance improvement over the last four months. The carrier was the most reliable of the major domestic carriers in April 2024 according to new data released by the Bureau of Infrastructure and Transport Research Economics (BITRE), as operational performance returns to pre-COVID levels.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Cendyn and Glowing integration redefines omnichannel messaging for hotels

Hospitality Net

Cendyn, a global integrated hotel technology and services company, has partnered with Glowing,a provider of omnichannel messaging solutions, to help hoteliers facilitate more meaningful conversations with their guests. This collaboration aims to transform how hoteliers communicate by providing an integrated system to manage communication across various channels, including WeChat, Line, WhatsApp, Telegram, Messenger, and Skype.

Services 130
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Opening soon: The Keith Motel is set to make its Mornington Peninsula debut next month

Hotel Management

The Mornington Peninsula’s Rye Beach Motel, recently acquired by Hilltonia Homestead, is scheduled to reopen in July with a new look and a new name, The Keith Motel. The property closed its doors in early April to undertake a design refresh, opting for ‘casual coastal chic, with a dash of retro cheek’. “We have a fantastic location, moments from the beautiful sandy arc of Rye Beach, but seemingly miles away in its own quieter ‘beach house’ ambience,” said Lisa Moloney, venue manager, The Keith.

Motels 130
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The Dark Side of Data

Hospitality Net

Nowadays, every click, scroll, and tap is meticulously recorded and analyzed. Property Management Systems have revolutionized the way hotels operate, offering seamless booking experiences and personalized guest services. But as much as this poses opportunities it also leaves a threat: the mishandling of guests’ personal information. It’s time for us, as responsible PMS vendors, to lead the way in confronting the dark side of data and to demonstrate how treating data with the respect and security

Services 130
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Australia’s international room nights for Q1 at 105% of 2019 figures with NSW coming out on top

Hotel Management

International visitors to Australia are continuing to grow, with travellers staying for longer periods and spending more during their stay, according to the latest figures from Tourism Research Australia (TRA). As a nation, Australia welcomed 2.1 million international visitors from January to March 2024, which represents 89% of the figure for the same period in 2019 – with these travellers staying a total of 87.5 million nights, representing 105% of pre-pandemic levels.

Travel 130
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.