Tue.Mar 05, 2024

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IHG Hotels & Resorts Names eTip as a Digital Tipping Provider

Lodging

SAN FRANCISCO—eTip has been named an approved digital tipping provider of IHG Hotels & Resorts. This partnership enables associates across IHG’s network of more than 6,000 franchises, managed properties, restaurants, and bars to access eTip’s contactless tipping technology. By using the eTip platform, hotel colleagues have the potential to increase their tipped wages while guests can access cashless tipping. eTip’s payment and banking system, designed as an end-to-end digit

Resorts 303
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Radisson Red to debut in Auckland with 322-key hotel to open in 2025

Hotel Management

Radisson Hotel Group is set introduce its Radisson Red brand to Auckland next year in the form of a purpose-built 322-key hotel in the CBD. Owned by prominent developer Stonewood Group, Radisson Red Auckland will form part of a mixed-use commercial development on Queen Street. Known for its stylish spaces with standout designs, Radisson Red is expected to bring a modern lifestyle experience that draws inspiration from the surrounding arts and entertainment venues.

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AHLA Names Kevin Carey Interim President & CEO

Lodging

The American Hotel & Lodging Association (AHLA) announced that Kevin Carey will serve as AHLA’s interim president and CEO while continuing in his role as AHLA’s senior executive vice president and COO. Carey succeeds former AHLA President and CEO William “Chip” Rogers, who resigned last Friday to pursue other professional interests. Carey will report directly to AHLA’s Board of Directors until a permanent president and CEO is selected and onboarded.

Hotels 278
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Waldorf Astoria Residences Dubai Downtown to Mark First Standalone Residence Outside of the US

Hospitality Net

Hilton (NYSE: HLT) and NABNI Developments, the visionary real estate developer behind the most sought-after residential and commercial properties in Dubai, have announced plans for Waldorf Astoria Residences Dubai Downtown, set for completion in 2028. Located in the most populous city in the United Arab Emirates, Waldorf Astoria Residences Dubai Downtown will heighten the prestigious hospitality brand’s global presence as the first-ever standalone Waldorf Astoria residential address outside of t

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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What’s Next For Airbnb: AI, Co-Hosting, Experiences, and the ‘Heartland’

Skift Blog

Skift Take: Airbnb has been talking about introducing non-core services for an extended period. It's an educated bet that some will trickle out this year.

Services 282
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Accept and respect: moving beyond diversity at operational level

Hotel Management

Each year, International Women’s Day raises a variety of conversations about gender equity. In 2024, the focus is on inclusivity, with the theme ‘Inspire Inclusion’ looking at ways to combat bias, stereotypes, and discrimination in the quest for a gender equal world. Here, Crowne Plaza Hobart Human Resources Coordinator, Sally Whyte, recounts her experiences of inclusivity in the hotel industry and why visibility is so important.

More Trending

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Centara reveals exciting expansion plans to the world’s travel trade at ITB Berlin 2024

Hospitality Net

Centara Hotels & Resorts, Thailand’s leading hotel operator, returns to ITB Berlin this week to reveal its latest news, developments and expansion plans to the world’s travel trade. Having celebrated its 40th anniversary in 2023, the company is now embarking on a sustainable strategy that will introduce its unique style of family-centric hospitality to multiple new markets, as it strives to become one of the planet’s top 100 hotel operators by 2027.

Travel 259
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Chip Rogers Resigns as CEO of American Hotel & Lodging Association

Skift Blog

Skift Take: The sudden departure was a surprise. But Rogers has reason to be proud for how many initiatives the AH&LA effectively pursued under his watch.

Hotels 281
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Amora Hotels & Resorts Unveils Five-Star Property in Brisbane Following USD20 Million Transformation

Hospitality Net

Thai-owned Amora Group has revealed its latest acquisition Amora Brisbane, transformed into a five-star leisure and business hotel after a AU$30 million (USD20 million) remodelling. The CBD hotel joins the group’s expanding portfolio of six owned and operated hotels and resorts under the Amora brand in Australia and Thailand. Previously the Novotel Brisbane, Amora purchased the property from CDL Hospitality Trusts in 2020.

Resorts 244
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British Airways is Back: Two Asian Capitals Rejoin Route Network 

Skift Blog

Skift Take: After a major retreat from Southeast Asia during the pandemic, some doubted if these destinations would ever return to the BA route map.

Tourism 271
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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IDeaS Unveils Portfolio Navigator for Multi-Property Revenue Management Automation

Hospitality Net

ITB Booth #110 Hall 8.1 (Messe Berlin) IDeaS, a SAS company, the world’s leading provider of hospitality revenue management software and services, announced today the release of G3 RMS Portfolio Navigator, the next innovation in multi-property revenue management. Portfolio Navigator provides powerful automation to identify, prioritize, and act on the most important revenue-impacting decisions.

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American Airlines Goes All In on Its Loyalty Program and Small Cities

Skift Blog

Skift Take: American unveiled an interesting strategy during its investor day Monday afternoon — bolster its loyalty program and presence in small U.S. cities.

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246
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Regent and InterContinental hotels to open in the King Abdullah Financial District (KAFD)

Hospitality Net

IHG Hotels & Resorts, one of the world’s leading hotel companies, has signed a management agreement with the King Abdullah Financial District Management and Development Company (KAFD DMC) to bring two more luxury hotels to Riyadh. In an expansion of the IHG-KAFD partnership, Regent Riyadh KAFD and InterContinental Riyadh KAFD are poised to complement the region’s first Kimpton at KAFD, which is set to debut by the end of 2024 as part of the agreement established last year, bringing its total to

Resorts 241
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Turkish Airlines Makes Australian Debut – Should Qantas Be Worried?

Skift Blog

Skift Take: Competition is heating up in the land Down Under, as the world’s most connected airline enters the Australian market for the first time.

Market 266
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Hotelbeds and H World International sign a new strategic partnership

Hospitality Net

Hotelbeds, part of HBX Group, consolidates its strategic partnership with H World International, marking an expansion of its preferred portfolio. This distribution agreement offers clients enhanced access to premium lodging options across 21 countries.

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237
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Cruise Lines Not Ready for Europe’s Upcoming Border Controls

Skift Blog

Skift Take: Cruise lines have work to do to prepare for the European Union's new border control measures coming this year and next.

Tourism 268
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Hooked on Hospitality

Lodging

What initially inspired you to get into the hospitality business? I was not specifically seeking a hotel career. A friend told me about a position at a hotel as the administrative assistant to the director of catering (DOC). Two weeks into the position, the DOC left. Having very little training, I did the best I could to assist the director of sales & marketing.

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EU Passes ‘Airbnb Law’ to Require Short-Term Rental Platforms to Share Data

Skift Blog

Skift Take: The law enables authorities to conduct random checks to see if listings are legal.

299
299
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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ITB Berlin 2024 Opens With Excellent Bookings – Global B2B Platform Under The Heading #ITBTOGETHER

Hospitality Net

ITB Berlin, which is taking place from 5 to 7 March 2024 on the Berliner Exhibition Grounds, reports excellent bookings for a total of 150,000 square metres, equivalent to over 90 per cent of the display area. At 87 per cent, international participation in the World’s Leading Travel Trade Show is at a record high. The ITB Buyers Circle with 1,300 senior buyers serves as an industry barometer and underlines the global importance of ITB Berlin.

B2B 235
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Kenya Offers Incentives to Indian Travel Agents. Plus: New Metro Route to the Taj Mahal — India Report

Skift Blog

Skift Take: India was the fifth biggest source market for Kenya in 2022. It, therefore, plays an important role in the African nation's strategy to recover its tourism sector from the pandemic.

Tourism 230
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Renaissance Honolulu Hotel & Spa Opens

Lodging

Highgate announced the grand opening of Renaissance Honolulu Hotel & Spa. The 39-story property has 187 guestrooms and suites and 112 residences. As one of Renaissance Hotels’ services, the on-property Navigator serves as a neighborhood ambassador and can connect guests with local opportunities. Revitalized wellness is a core value for Renaissance Honolulu, offering residents and guests wellness rituals at Uhiwai Spa.

Hotels 173
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Top U.S. Markets For Short-Term Rental Arbitrage

Skift Blog

Strict regulations and tight market conditions aside, some people profit from the short-term rental business without owning a home.

Marketing 257
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Mews and Amadeus Expand Hospitality Technology Ecosystem Partnership

Lodging

Mews and Amadeus announced an extended strategic partnership to better connect the hospitality technology ecosystem. Mews allows hoteliers to build the tech ecosystem that suits their goals and provides an experience for their guests. Since 2018, Mews has integrated with Amadeus’ iHotelier. The integration has almost 100 joint customers to date. Central to the strategic relationship is the addition of three new integrations to provide a solution for both Mews and Amadeus customers.

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New Lounges, Seats, and AI Tech for British Airways: 5 Big Changes Coming Soon

Skift Blog

Skift Take: Rather than simply playing catch-up, British Airways says the $9 billion investment over the next two years will help it leapfrog the competition.

Travel 207
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BirchStreet Systems Acquires ReactorNet Technologies

Hospitality Net

BirchStreet Systems, a leading global provider of enterprise procure-to- pay solutions to the hospitality sector, today announced the acquisition of ReactorNet Technologies, a provider of business spend management software and related solutions to the hospitality vertical. The acquisition further advances BirchStreet’s leadership position in hospitality through enhancing its presence in the select service segment of hotel management, while also providing for new vertical growth opportunities.

Services 203
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Ascott invests in Sydney Central hotel as technology hub evolves

Hotel Management

The Ascott Limited has assumed management of a 255-key Sydney Central hotel that will be refurbished and rebranded under the Citadines brand. Located in a rapidly evolving urban centre, the hotel features standard, superior and executive rooms, a full-service restaurant and bar, heated rooftop pool, gym and a 24/7 carpark. Ascott Australia Managing Director, David Mansfield, said the strategic investment in the centrally-located property will see further enhancements to the guest experience.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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SkyStem’s Ally Mason Recognized in Sociable 50 under 50 for Marketing Innovation!

Hospitality Net

SkyStem LLC, a leading provider of automated month-end close and account reconciliation software, is pleased to announce the company’s Marketing Lead, Ally Mason, has been featured in The Sociable’s ‘50 under 50 Marketing Leaders Shaking up the Industry. With the marketing profession on the rise and its newfound necessity to a never-ending array of businesses, we see more and more marketing leaders setting new industry standards with creative and innovative marketing campaigns.

Market 202
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Exclusive: data ‘the new gold’ in guest experience, says Accor CEO Sébastien Bazin

Hotel Management

In the 22 nd edition of the HM Industry Leaders Forum, HM invited leading hoteliers, tourism professionals and suppliers across Asia Pacific and the world to their insights into the hotel landscape and their outlook for the year ahead. Here, Accor Chief Executive Officer, Sébastien Bazin, reveals how digitalisation and data are the new gold for enhancing bespoke guest experience. 2023 was all about doing what we do best: anticipating opportunities, constantly innovating and putting people at the

Tourism 147
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New educational partnership: Instituto Gato Dumas and École Ducasse announce academic collaboration agreement

Hospitality Net

École Ducasse is proud to announce its academic collaboration agreement with the emblematic Instituto Gato Dumas, a pillar of gastronomic education in Latin America. This alliance represents a major step in the expansion of École Ducasse, providing an opening to Latin America and marking the union of two great institutions.

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225
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Airbnb Approaches a New Milestone

Skift Blog

Skift Take: Today's podcast looks at Airbnb's latest listings numbers, JetBlue and Spirit's latest agreement, and American Airlines' latest order.

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144
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.