Sun.May 12, 2024

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Alaska Airlines Tests AI Vision for Loyalty and Flight Search

Skift Blog

Skift Take: Though the new Alaska Airlines AI flight search tool has issues, it's an early glimpse at how the future of airline loyalty tech and search could look.

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DoubleTree by Hilton Chocolate Chip Cookie – First Food Ever Baked in Space – Touches Down in New Display at the Smithsonian

Hospitality Net

DoubleTree by Hilton made history when its signature, warm chocolate chip cookie became the first-ever food baked in space, in experiments designed to make long-duration space travel more welcoming and hospitable. Today, the famous chocolate chip cookie baked aboard the International Space Station (ISS) has landed at the National Air and Space Museum’s Steven F.

Travel 277
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Akasa Air’s Plan to Expand Beyond India

Skift Blog

Skift Take: Central to Akasa's expansion strategy is its substantial order of 226 planes with Boeing. The airline seems confident about the planemaker's capabilities. Will Boeing 'deliver?

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Unveiling Guest Experience Trends and Strategies

Hospitality Net

The Shiji Buzz platform hosted a webinar where industry experts discussed the latest guest experience trends and strategies. Moderated by techtalk.travel’s André Baljeu, the webinar featured insights from Danica Smith of Review Pro, Alicia Alonso from Iberostar, and Laura Xhaferaj from Booking.com. The panel discussed the latest trends and strategies to elevate guest experiences in 2024 and beyond, such as leveraging F&B revenue and meeting sustainability expectations.

Revenue 264
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Record-Breaking Number of Road Trips Projected For Memorial Day Weekend

Skift Blog

Skift Take: Buckle up. AAA expects a major weekend for air travel and especially road trips this Memorial Day.

Travel 261
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Amsterdam Market Pulse – Full Recovery in Sight

Hospitality Net

With a population of more than 930,000 , the capital city of Amsterdam lies on the coast of the province of North Holland. The city – known for its historic canals, the famous Van Gogh Museum, the Rijksmuseum, and the coffee shops of the Red Light District – is also a significant financial and business centre in Europe. There were more than 3,500 international companies in the Amsterdam Metropolitan Area (AMA) in 2023, representing more than 30% of the private-sector jobs.

Marketing 245

More Trending

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The Tension Between Leadership and Customer Service

Hospitality Net

My friend Sterling Hawkins just wrote a great article about the tension between the leadership of a company and the salesforce. Hawkins reports the president of a Fortune 500 company told him, Tension between the salesforce and leadership is normal. One is always bargaining with the other for more. The sales team wants more time and budget, and the leadership wants more sales.

Services 243
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How revenue management systems are transforming hotels and resorts

eHotelier

How revenue management systems work, their benefits, and effective revenue strategies to take your hotel business to the next level.

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The Mille Club: Urban Versus Rural Experiences

Hospitality Net

We define a Mille Club property as one that prices its guestrooms at or above the one thousand dollars per night level (mille being a thousand in Italian). While there are now numerous hotels around the world that are successfully achieving these rates year-round, all Mille members provide incredible lessons for any hotel or brand looking to grow its ADR, whether or not that includes reflagging and a renovation to move up half or a full star rating.

Branding 237
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The Coca-Cola Company Unveils Proprietary Insights Platform

Hospitality Tech

Coca-Cola Lens utilizes proprietary tools and data, plus insights from secondary and third-party sources, to bring insights into focus via a digestible, user-friendly website. See it in actio at Restaurant Show Booth 4402.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Why getting luxury right means blending instinct with data

Hospitality Net

A key challenge of luxury hospitality is living up to the demands of the guests. They are, rightfully, discerning. To retain loyalty in a booming, competitive market, businesses need to ensure they are providing the perfect service. This means designing every detail, no matter how small, to reflect the guest’s desires.

Services 188
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Little Hotelier delivers successful start to Mamori House at Koh Larn

Little Hotelier

Mamori House at Koh Larn is a private Japanese-style accommodation with only five rooms available. “Mamori” means “protection” combined with “forest” in Japanese, which reflects the owner’s intention to make guests feel comfortable, safe, and peaceful; like being surrounded by nature. Mamori House is committed to providing a warm and comfortable vacation experience that makes guests feel like they’re coming home.

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IHG Hotels & Resorts launches the first voco hotel in India with voco™ Jim Corbe

eHotelier

IHG® Hotels & Resorts, one of the world’s leading hotel companies with more than 6,300 hotels worldwide across 19 brands, announces the opening of voco Jim Corbett - India’s first voco hotel. This also marks the introduction of the 7th brand from IHG’s global portfolio to the Indian market.

Resorts 52
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FutureLog Debuts Digital Capital Expenditure (CAPEX) Management Solution for Precise, Transparent Financial Planning

Hospitality Tech

P2P innovator delivers superior visibility and highly efficient, end-to-end capital expenditure management with the launch of smart CAPEX for Hospitality.

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Marriott International and KKR to launch midscale hospitality segment in Japan with Four Points Express by Sheraton

eHotelier

Marriott International, Inc. and KKR, a leading global investment firm today announced the launch of each company’s foray into the midscale hospitality space in Japan, which follows KKR’s completion of the acquisition of Unizo Hotel Company, Limited and a portfolio of 14 hotels in Japan from Unizo Holdings. The 14 hotels will be converted to Four Points Express by Sheraton.

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Square Unveils Square Kiosk

Hospitality Tech

Square Kiosk is a fully integrated software, hardware, and payments solution that enables self-serve ordering for quick-service restaurants.

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Andrew Jay appointed General Manager at The Hollywood Roosevelt

eHotelier

The Hollywood Roosevelt, the glamorous boutique hotel in the heart of Hollywood, announces the appointment of Andrew Jay as its new General Manager. Born and raised in Los Angeles, Jay brings a profound passion for hospitality and an impressive career managing restaurants and hotels spanning the U.S., including properties awarded with the prestigious Relais & Châteaux and Forbes Five-Star distinctions.

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STUDY: 74% of Restaurants Project a 20+% Jump in Office Catering

Hospitality Tech

53% of business orderers surveyed plan to increase their spending on food for work in 2024.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Manish Bedi appointed Director of Food & Beverage at The Leela Ambience Gurugram Hotel & Residences

eHotelier

The Leela Ambience Gurugram Hotel & Residences announced the appointment of Mr.Manish Bedi as the Director of Food & Beverage. In his new role, Mr.Manish will oversee F&B across all aspects of the luxury hotel ensuring the highest standards of service and exceptional experience for guests.

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The challenges facing Expedia's new boss

Hospitality Today

Last weekend, Expedia Group's consumer brands around the world experienced an outage that rendered their websites inaccessible and disrupted internal operations

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Marriott International supports increased leisure demand in Canada

eHotelier

Marriott International’s presence in the Canadian market strengthened, as the company celebrated a 36 percent year over year increase in hotel-level leisure revenue in 2023. With 274 hotels currently open and 90 in the pipeline, several factors, including a dedicated focus on lifestyle, upper midscale and extended stay brands; as well as market-specific loyalty program offerings and partnerships, continue to drive the company’s success in Canada.

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Airbnb “Icons”: Brilliant Travel Innovation or Bold Marketing Ploy?

Hotel Marketer

What is Airbnb’s Latest “Icons” Launch All About?

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Skål International sustainable tourism awards 2024

eHotelier

Skål International is thrilled to remind the opening of submissions for the 2024 Annual Sustainable Tourism Awards, celebrating excellence and innovation in the tourism industry. As a prestigious recognition of outstanding contributions to responsible and sustainable practices, these awards launched in 2002 aim to honour entities whose remarkable achievements have made significant impacts.

Tourism 52
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Dynamic pricing doesn’t have to alienate your customers

Hospitality Today

Dynamic pricing, the practice of varying prices in response to shifting market conditions, has been in the news a lot recently, and not exactly for good reasons

Market 40
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Charting the Course of Hospitality Innovation: Key Takeaways from Cayuga Hospitality Consultants Conference

eHotelier

During the Cayuga Hospitality Consultants Annual Conference 2023 in Dallas, a panel discussion was hosted around “Evolving Technology and Revenue Strategy”.

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Cornell Research: Successful service branding

Hospitality Today

Hospitality brands today face a brutally competitive environment characterized by a “sea of sameness” that threatens to drive all brands in a race to the bottom

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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The future of revenue managers in the age of AI co-pilots

Hospitality Today

In the rapidly evolving landscape of hospitality revenue management, artificial intelligence has emerged not just as a tool, but as a potential co-pilot

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The ‘re-rise’ of the retail travel agent

Hospitality Today

Travelers are becoming overwhelmed by the amount of information (and misinformation) on the internet, and therefore want an expert to help guide them

Retail 40
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British Airways predicts another bumper summer

Hospitality Today

Continued demand from holidaymakers and tech executives driving recovery in business travel is boosting airline revenues despite weakness in Asia

Revenue 40
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Chinese domestic travel surge bypasses hotel chains

Hospitality Today

While travel spending increased over the Labour Day holiday, hotel chains' revenue per available room and occupancy rates both fell

Travel 40
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.