Thu.May 23, 2024

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ChatGPT, Google, and Meta Want to Own Your Next Trip

Skift Blog

Skift Take: OpenAI, Google, and Meta all envision their chatbots as being digital assistants for travel and more. They're not perfect yet, but they're getting closer.

Travel 323
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EVT takes QT to South East Asia in transformation of Singapore’s Hotel Telegraph

Hotel Management

EVT-operated Hotel Telegraph in Singapore is preparing to relaunch as a QT Hotels and Resorts property this September, marking the brand’s first location outside Australia and New Zealand. Since securing the management contract in December 2023, EVT has been operating the hotel at full capacity. On April 1, the Sunray Singapore-owned hotel closed its doors to commence an full-scale refurbishment project, after which it will reopen as QT Singapore.

Hotels 264
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Chase Travel Is Growing as Fast as Booking Holdings But Faces ‘Headwinds’

Skift Blog

Skift Take: If a soft economy is causing luxury travelers to limit their discretionary spending, that's sour news for Chase Travel in the short term. But over the long term, Chase Travel and some of its banking peers are trending upwards in travel.

Travel 316
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AAA: 43.8 Million Travelers Expected to Go 50 Miles or More for Memorial Day Weekend

Lodging

WASHINGTON, D.C.—AAA projects 43.8 million travelers will head 50 miles or more from home over the Memorial Day holiday travel period. This year’s total number of travelers is a 4 percent increase over last year and comes close to matching 2005’s record of 44 million Memorial Day travelers. “We haven’t seen Memorial Day weekend travel numbers like these in almost 20 years,” said Paula Twidale, senior vice president of AAA Travel.

Travel 264
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Minding the Gaps: Reconciling Discrepancies in Hotel Booking Data

Skift Blog

Skift Take: Introducing “The Data Snap,” a monthly article series that will paint a clearer picture of the dynamic hotel booking landscape, empowering hotels and agencies to make data-driven decisions that help them build productive partner relationships and drive more revenue. Be sure to check back next month for the newest installment of the series.

Revenue 284
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InnSpire Integration with Optii Leverages AI to Optimize Hotel Operational Efficiency, Guest Service and Satisfaction

Hospitality Net

InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has announced a strategic partnership with Optii Solutions, a leading hotel operations and service delivery platform. Optii leverages machine-learning and predictive intelligence to automate and enhance hotel housekeeping, maintenance, service delivery, and operations management.

Services 278

More Trending

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First Hospitality Grows Management Portfolio With Three Hotels and Seven Restaurants

Lodging

CHICAGO—First Hospitality assumed management and operations of Hotel Ardent, Dayton, Ohio; Lively Hotel, Oklahoma City, Oklahoma; and opened Tempo by Hilton Louisville Downtown NuLu, bringing the number of lifestyle properties to 25+ in its overall portfolio of 70 hotels. First Hospitality is set to open and has assumed management of seven new restaurants, bringing the total number to 30+ restaurants in the portfolio, including its first international property, Carnivale Bahamas located on Parad

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Industry first: Tokenized Debt Issuance will finance Hampton by Hilton hotel at El Salvador International Airport

Hospitality Net

Inversiones Laguardia S.A. de C.V. (Inverlag) is pleased to announce that HILSV, El Salvador’s first tokenized debt issuance, is now live. The issuance aims to raise USD 6.25 million to finance the construction of a Hampton by Hilton hotel at El Salvador International Airport.

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JetBlue’s Latest Bid For Growth: A Codeshare With British Airways

Skift Blog

Skift Take: If approved, the codeshare would be JetBlue’s most significant partnership since a federal judge struck down the Northeast Alliance.

Business 302
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Newport Hospitality Group Celebrates Milestone Promotions

Hospitality Net

Newport Hospitality Group, a leading hospitality company, announces the promotion of two exceptional leaders, Brendan McCoy and Whitney Altizer, to key roles within the organization. Brendan McCoy has been appointed as Senior Vice President & Chief Operations Officer, while Whitney Altizer assumes the role of Senior Vice President & Chief Commercial Officer.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Indian Travelers Hit New Spending Peak: How Much They Spent Overseas

Skift Blog

Skift Take: Of course, we know that Indians are traveling more than ever, but nothing like statistics to highlight just how significant travel spending has become.

Travel 278
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Naples’ LaPlaya Beach & Golf Resort Unveils Stunning Transformation

Hospitality Net

LaPlaya Beach & Golf Resort, a Noble House Resort nestled along the pristine white sands and sparkling waters of the Gulf of Mexico, proudly announces the successful culmination of its comprehensive 18-month restoration journey. Meticulously undertaken, this endeavor marks the restoration of the award-winning resort to its former esteemed glory following significant damages incurred from Hurricane Ian in September of 2022.

Resorts 263
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Beaches and Rural Destinations Popular for Memorial Day Vacation Rentals

Skift Blog

Skift Take: It may not be surprising that beach destinations are a popular choice to ring in the summer, but rustic stays are also of interest.

Tourism 289
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Hotel Cap Rates: Adjusting to a New Reality

Hospitality Net

A capitalization rate (“cap rate”) is a shorthand expression of a given investment’s return and represents the weighted average return to the debt and equity positions. As detailed in this article, hotel cap rates are higher than they’ve been in recent years and are unlikely to decline anytime soon.

Hotels 246
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Travelsoft Acquires Three Travel Tech Companies 

Skift Blog

Skift Take: The CEO of Travelsoft said earlier this month that more acquisitions were coming.

Travel 317
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21 new industry talents graduate from Scandic’s leadership program

Hospitality Net

Last year, Scandic’s Executive Committee selected 21 people to participate in the company’s internal leadership program, Talent@Scandic. Together with industry representatives, mentors and leadership experts, the talents worked intensively over the past seven months, getting ready to take on leadership roles within the company. And now, they have finally graduated!

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IndiGo is Launching Business Class by Year-End — Here’s What We Know

Skift Blog

Skift Take: With a business class configuration, is it still possible to call IndiGo a low-cost carrier?

Business 281
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Serving Up Success: The Strategic Impact of Advanced Revenue Management Technology in Dining

Hospitality Net

Whether it’s a Friday evening flight, a hotel during the holidays, or a taxi ride in a downpour, we have all been burned by higher-than-normal prices due to excess demand. Raising costs when businesses are busiest is the norm across the travel industry, for instance – but now, consumers are beginning to see these ’surge prices’ in more sectors.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Ask Anthony: Guest Experience Slippage Amid Staffing Difficulties

Lodging

Due to staffing issues and difficulties finding the right talent, the level of guest experience is slipping from what we used to offer at our hotel. What advice do you have for properties facing this challenge? In the fast-paced world of hospitality, maintaining high standards is paramount, even amidst employment challenges and the shift to remote work environments.

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Fall 2025 Opening Planned for Limelight Boulder

Hospitality Net

The first and only hotel project in partnership with the University of Colorado, Limelight Boulder will feature 252 rooms, a ground-floor restaurant, and an outdoor plaza designed as a public gathering space for the local community and various events. The hotel boasts 30,000 square feet of conference space among which is a highly versatile 15,000-square-foot ballroom, suitable for hosting a wide range of events from academic conferences to community gatherings.

Events 244
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This Week’s Comings & Goings

Lodging

WorldVue announced the appointment of Dean Wood as senior director of sales and channel partners. In his new role, Wood is responsible for increasing market share in the United Kingdom and internationally. McNeill Hotel Company announced the promotion of Kimberly Jensen to general manager of the Homewood Suites by Hilton in Boise, Idaho. Jensen has been in the hospitality industry for over 20 years.

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Centara Hotels & Resorts Partners with Central Restaurants Group to Enhance Guest Experience

Hospitality Net

Centara Hotels & Resorts, Thailand’s leading hotel operator, is excited to announce its new strategic partnership with Central Restaurants Group (CRG), a leader in Thailand’s food chain industry, further enhancing the benefits offered to CentaraThe1 members. As part of this collaboration, members will now have the opportunity to exchange their loyalty points for cash vouchers and other perks redeemable at Central Restaurants Group outlets across Thailand.

Resorts 244
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Knowland Adds Sub-Market Filter to Its Search and Dashboard Functions

Lodging

ARLINGTON, Virginia—Knowland announced an advanced data enhancement, Sub-Market Filter, to its popular Market Snapshot Report. The new filter was added to Knowland search and dashboard functions, including Market Snapshot and New-to-Market capabilities, enabling filtering down to the sub-market level within larger markets and pinpointing localized opportunities.

Market 147
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No missed opportunities — prioritizing a data collection practice for every property

Hospitality Net

In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and Aaron Miller, VP of CRM, Digital at Highgate, explain why data collection isn’t something you can just pay attention to “sometimes.” Miller emphasizes that every property is a chance for hoteliers to see what data touchpoints provide the most value and which touchpoints could improve.

Hotels 244
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Japan enjoys high RevPAR and ADR as occupancy growth stabilises, STR reports

Hotel Management

A recent report by STR on Japan’s hotel market shows impressive growth in revenue per available room (RevPAR) over the past 15 months amidst above-average inflation and an influx of international demand following its later reopening post-pandemic. While occupancy growth has trailed off, with single-digit increases or declines year over year for the past five months, rates have grown more than 20% year over year for each of the past 19 months, with no signs of deceleration.

Occupancy 130
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Denver’s Crawford Hotel unveils major renovation

Hospitality Net

The Crawford Hotel in downtown Denver is excited to unveil a major refresh, including a luxurious design update to each of its 112 magnificent guest rooms.

Hotels 246
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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Paramount JV to bring Nickelodeon hotel to Orlando

Hotel Business

Lion Star Hospitality Inc. , Everest Place and Paramount have unveiled their partnership to develop the Nickelodeon Hotels & Resorts Orlando in Kissimmee, FL. Slated to open in 2026, this resort will be located in the 220-acre Everest Place development and operated by Lion Star, the exclusive U.S. licensee for Karisma Hotels & Resorts. The property’s more than 400 hotel rooms and condo units will include suites inspired by Nickelodeon characters, while guests will have the opportun

Resorts 111
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HVS Webinar: Unlocking the Potential of the Hotel Sector

Hospitality Net

In June 2020, soon after the COVID pandemic struck, HVS – together with our friends at Bird & Bird (lawyers), AlixPartners (restructuring specialists) and EP Business in Hospitality (publishers) – embarked on the first of what was to be a series of webinars. Little did we know at the time how much our respective clients and friends would come to appreciate the opportunity to hear from knowledgeable guest speakers with talented panellists adding their experience to each topic discussed.

Business 242
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The AI Revolution in Hotel Revenue Management: Bridging the Skills Gap

Demand Calendar

In reality, the successful integration of AI into revenue management hinges on addressing a critical skills gap. Many current revenue managers, while seasoned in traditional practices, often lack the formal training and expertise in data science and AI required to leverage these new tools effectively. Hotels need the ability to interpret complex AI-generated data, adjust strategies based on these insights, and ensure the quality of data input, which are essential skills that cannot be overlooked

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Nickelodeon Hotels & Resorts Orlando Planned for Opening in 2026

Hospitality Net

Lion Star, Everest Place, and Paramount have unveiled their partnership to bring to life the much-anticipated Nickelodeon Hotels & Resorts Orlando in Kissimmee, Florida. Slated to open in 2026, this resort will be located in the Everest Place development and expertly operated by Lion Star Hospitality Inc., the exclusive US licensee for Karisma Hotels & Resorts, welcoming guests to explore a world of limitless fun and boundless opportunity.

Resorts 242
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.