Fri.Sep 13, 2024

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United Airlines to Introduce Free Starlink Wi-Fi to Entire Fleet

Skift Blog

Skift Take: United will become one of the biggest carriers to use Starlink Wi-Fi as it seeks to court more business and premium travelers with free and high-speed internet access.

Business 303
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Customer Retention Strategies in Sales

Anthony Cole Training

If your goal is to retain and expand relationships, it is important to create a consistent and remarkable experience for your customers, clients, and potential clients. If you are not providing a superior experience, your clients might start asking, “ Then, who will?

Sales 256
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Boeing Production Crisis Deepens as Workers Begin Strike

Skift Blog

Skift Take: What a difference a few days makes. After delight on Sunday that a tentative deal was reached with union officials, Thursday's overwhelming rejection by members sees Boeing flying into yet another storm.

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An Interview with BLLA Award Winner, Kurt Bjorkman of The Ranch at Laguna Beach

Hospitality Net

In the competitive world of luxury hospitality, The Ranch at Laguna Beach stands out as a beacon of innovation, community connection, and unbridled creativity. What was once a run-down resort with a rich but fading legacy has been transformed into an incredible resort. This remarkable journey is a testament to the vision and dedication of Kurt Bjorkman, COO of The Ranch at Laguna Beach, and his team.

Resorts 246
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Is the Thrill Gone in Online Travel? Experiences to the Rescue? Hear More at Skift Global Forum

Skift Blog

Skift Take: Five years from now, will Airbnb be at the top of the heap in short-term rentals? Will Chase Travel be a headliner? Will future generations yearn to travel as current ones do?

Travel 295
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Guests define what luxury means today

Hospitality Net

In this week’s episode of the Hotel Moment podcast, Shannon Knapp, President and CEO of The Leading Hotels of the World, joins Karen Stephens, Revinate CMO, to offer a comprehensive perspective on what goes into creating a luxury experience and why that experience means nothing without the right technology and staff that knows how to use it. Shannon also provides historical context around how hoteliers have approached luxury in the past, and why guests have assumed leadership in luxury experienc

Hotels 246

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Protect NYC Tourism Coalition rallies against City Council’s catastrophic hotel bill

Hospitality Net

Yesterday, over one thousand hotel owners, workers, and small business owners, as part of the newly formed Protect NYC Tourism Coalition, rallied on the steps of City Hall to fight against the City Council’s so-called “Safe Hotels” bill. The Coalition has also sent a letter asking the City Council to reject the bill, Int.991, as it threatens the sustainability of New York City’s hotel and tourism businesses and puts the livelihoods of thousands of dedicated workers at risk.

Tourism 263
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Peter Kern Exits Expedia Board as New CEO Makes Changes

Skift Blog

Skift Take: Did Ariane Gorin's strategy changes speed Peter Kern's departure from the Expedia Group board?

Travel 272
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IHCL Strengthens Its Presence in Chennai, Signs Two Hotels in the City

Hospitality Net

Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the signing of a Vivanta and a Ginger hotel in Mahindra World City (MWC), Chennai. These greenfield projects will be developed on a 3-acre land parcel near the Kolavai Lake, in the heart of the integrated business city.

Hotels 246
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The Most Powerful People in Travel – Skift Travel Podcast

Skift Blog

Skift Take: How do you measure power and influence? We discuss our process on this episode of the Skift Travel Podcast.

Travel 246
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Mentoring & networking: Building relationships for career development

Hospitality Net

Hard work leads to success. Right? That’s what most people think, but career advancement may depend more on who you know and how you optimize your personal connections. In today’s competitive job market, mentoring and networking are no longer just supplemental supports for career growth, they’re essential.

Marketing 246
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Renaissance Orlando Resort and Spa Opens After Renovation

Lodging

ORLANDO, Florida—Located in the Disney Springs Resort Area in Lake Buena Vista, Florida, Renaissance Orlando Resort and Spa is open for accommodations, meetings and events, spa, and dining experiences. The full-service resort has 394 guestrooms, more than 25,000 square feet of indoor and outdoor meeting space, a zero-entry pool and hot tub, and a farm-to-table restaurant called American Kitchen Bar & Grill.

Resorts 162
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Unveiling of Transformative Multi-Million Dollar Upgrades at Award-Winning Wyndham Grand Rio Mar Rainforest Beach & Golf Resort

Hospitality Net

Puerto Rico’s premier beach resort reveals first details on the highly-anticipated upcoming unveiling of a series of transformative upgrades, including elegant new rooms and suites, innovative dining concepts, expanded menu of offerings, and more.

Resorts 261
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MGM Resorts Signs Agreement to Double Solar Electricity Access

Lodging

LAS VEGAS, Nevada—MGM Resorts International signed a power purchase agreement with Escape Solar LLC that will more than double its access to clean solar electricity. The agreement will help the company grow closer to its goal of procuring 100 percent renewable electricity in North America by 2030. MGM Resorts currently uses solar power for 90 percent of the total daytime needs at 11 of its Las Vegas Strip properties.

Resorts 162
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Woodstock Welcomes a New Cultural Destination: The Feathers Reimagined

Hospitality Net

This October, The Feathers, in the heart of historic Woodstock, reopens following a multi-million pound renovation. Interiors have been reimagined, providing a contemporary twist on the Grade II listed building while maintaining the building’s captivating charm. The reopening brings with it The Nest; a distinguished new brasserie and The Aviary Bar; poised to become a local hotspot with an impressive wine list and cocktail menu.

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CoStar: U.S. Hotel Performance Lowers From Previous Week

Lodging

WASHINGTON—The U.S. hotel industry reported lower performance results than the previous week, according to CoStar’s latest data through Sept. 7, 2024. U.S. Hotel PerformanceSeptember 1-7, 2024 Percentage change from comparable week in 2023:Occupancy: 57.8 percent (down 4.2 percent)ADR: $149.67 (down 1.0 percent)RevPAR: $86.48 (down 5.2 percent) Among the Top 25 Markets, Houston saw the highest year-over-year increases in occupancy (up 8.0 percent to 57.1 percent) and RevPAR (up 18.5 percent to $

Occupancy 162
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Houston Marriott Sugar Land Undergoes Major Renovation

Hospitality Net

Leading hotel management company Remington Hospitality, in collaboration with end-to-end architecture, design, and development firm Premier, as well as Pure Wellness, a leading provider of turnkey antiviral, antimicrobial, and hypoallergenic hospitality solutions, is proud to announce the comprehensive renovation of the Houston Marriott Sugar Land.

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Google’s Best Travel App, NYC Hotel Protest and Blue Lagoon Tourism

Skift Blog

Skift Take: Today's podcast looks at Google Wallet's latest rollout, labor controversy in New York City's hotels, and the rebound of Iceland's Blue Lagoon.

Tourism 144
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Elizabeth Country House: Where a Familial History Finds a New Lineage

Hospitality Net

Hand-painted frescoed walls. A treasure trove of 18th- and 19th-century French and Thai furniture. An Olympic-size swimming pool surrounded by centuries-old trees, shaded winding paths, and an organic vegetable garden. Plus, an indoor and outdoor sauna, yoga classes, and breakfast served until 2 pm. At the newly opened Elizabeth Country House, situated within a historic villa with a notable history, rest and relaxation take center stage.

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Product watch: Rainshower Aqua Pure from GROHE

Hotel Designs

Hotel Designs Product watch: Rainshower Aqua Pure from GROHE Product watch: Rainshower Aqua Pure from GROHE With the new Rainshower Aqua Pure, GROHE SPA has expanded its portfolio by introducing a firstclass shower solution that not only aligns with the pursuit of a healthier lifestyle, but also effortlessly caters to the growing demand for a more refined sense of aesthetic in the bathroom… The new Rainshower Aqua Pure embodies the sub-brand’s essence of ‘Salus per aquam’ – La

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BTS from IntroWeek at EHL

Hospitality Net

EHL IntroWeek is designed to help you transition seamlessly into your new environment, ensuring you feel supported and connected from day one. This invaluable week provides insights into academic expectations, social opportunities, and vital local information that will serve you throughout your studies.

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The Nittany Lion Inn reopens after renovation

Hotel Business

The Nittany Lion Inn at Penn State University, a joint partnership with Rockbridge and Scholar Hotels , recently reopened after a complete refresh with new restaurants and decor. The Georgian colonial-style building, which originally opened in 1931, has long been a gathering place for major university events, from pre-game gatherings and post-win celebrations to weddings, corporate events and reunions over its nearly 100-year history.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Price Matching: OTAs are doing it, should you?

Hospitality Net

Expedia has heavily invested in its ARM (Automatic Rate Match) tool to ensure it offers the best prices and wins bookings on its platform. With billion-dollar budgets and countless hours spent researching guest behavior, Expedia sets a clear example. The fact that they prioritize rate matching sends a strong signal that hotels should seriously consider doing the same.

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Renaissance Orlando Resort and Spa opens

Hotel Business

Renaissance Orlando Resort and Spa has opened in the Disney Springs Resort Area in Lake Buena Vista, FL, following a $25-million renovation and rebranding from the B Resort & Spa. The property is managed by Davidson Hospitality Group. The full-service resort features 394 guestrooms; more than 25,000 sq. ft. of indoor and outdoor meeting space; a zero-entry pool and hot tub; and signature farm-to-table restaurant, American Kitchen Bar & Grill.

Resorts 59
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Omni Hotels & Resorts Partners with Midland Downtown Renaissance, LP to Develop a 135-Room Convention Hotel in Downtown Midland, Texas

Hospitality Net

Omni Hotels & Resorts has signed a development agreement with Midland Downtown Renaissance, LP, a collaborative effort by leading Midland-based companies, foundations and investors, to develop and manage a highly anticipated 135-room luxury hotel in the heart of downtown Midland, Texas.Omni, whose headquarters are in Dallas, is excited to expand upon its Texas presence with the addition of the Omni Midland Hotel - Omni’s 12th hotel in the state.

Resorts 239
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JLL arranges acquisition financing for Seattle-area Residence Inn

Hotel Business

JLL’s Hotels & Hospitality group has secured acquisition financing for the Residence Inn Seattle East/Redmond, a 180-room hotel located in Redmond, WA. Working on behalf of the new owner, Clearview Hotel Capital LLC , JLL secured a five-year, fixed-rate loan through a low-cost, life insurance-based lending group offering highly favorable financing terms.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Singapore vs Hong Kong - Hotel Market Comparison

Hospitality Net

This report delves into the intense rivalry between Singapore and Hong Kong, two of Asia’s most influential hotel markets, each vying for dominance in the post-pandemic era. Singapore, now leading the region with occupancy rates surpassing 83% in early 2024, is capitalising on its ability to attract major international events.

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U.S. hotel results for week ending Sept. 7

Hotel Business

The U.S. hotel industry reported lower performance results than the previous week, according to CoStar’s latest data through Sept. 7. September 1-7 (percentage change from comparable week in 2023): Occupancy: 57.8% (-4.2%) ADR: $149.67 (-1.0%) RevPAR: $86.48 (-5.2%) Among the top 25 markets, Houston saw the highest year-over-year increases in occupancy (+8.0% to 57.1%) and RevPAR (+18.5% to $65.62).

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Fairmas Expands Global Presence with New Office in Italy

Hospitality Net

Fairmas, a leading provider of financial planning, controlling, and management reporting solutions for the hospitality industry, is excited to announce the opening of its new office in Italy. This expansion marks a significant milestone for Fairmas as it continues to grow and strengthen its global footprint.

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Smith Hill, Bain JV originates $57M financing for Nashville Embassy Suites

Hotel Business

The joint venture between Smith Hill Capital , the commercial real estate debt investment management business of the Procaccianti Companies , and Bain Capital’s Special Situations team originated a first mortgage financing for the Embassy Suites by Hilton Nashville Airport. The first mortgage has a total available balance of $57 million. The 305-key property is close to Nashville International Airport, downtown Nashville and One Century Place Conference Center.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.