October, 2024

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How Technology is Modernizing Hospitality Operations

Hospitality Net

The hospitality industry has changed a lot over the years. Labor shortages, rising guest expectations, and tightening budgets are the new norm. We’ve spent a lot of time thinking about how technology can help solve these challenges. And while technology won’t fix everything, it can go a long way in making operations run smoother and guests happier.

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Spain’s Malaga to Ban Short-Term Rentals in Over 40 Neighborhoods

Skift Blog

Skift Take: Malaga's politicians are aiming to relieve the strain on affordable housing by tightening regulations on short-term rentals. However, given the current popularity of southern Spain, this move could shift the pressure to nearby destinations.

Tourism 332
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3 Lost Hotel Keys Scenarios and Key Control Remedies

Lodging

For such a small item, a lost key can wreak havoc on hotel security and profitability. Rekeying can cost thousands of dollars, and if theft is involved, factor in the cost of replacing stolen inventory items. Although electronic keys have replaced traditional hotel room keys, there are still hundreds of physical keys on site at any hotel belonging to housekeeping, facilities, security, shipping and receiving, restaurant services, and a variety of other departments.

Hotels 312
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Accor to operate Perth Airport’s first hotel following $5 billion redevelopment

Hotel Management

Perth Airport is set to introduce its first hotel on the estate in 2027, under a management agreement with Accor, as part of a $5 billion capital investment program. The new hotel will operate under Accor’s premium hotel brand, Pullman Hotels and Resorts, making it the fourth Pullman in the Pacific. The 240-room Pullman Perth Airport, designed by DKO Architecture, will feature a rooftop restaurant and bar, lobby lounge café, gymnasium, sauna, meeting facilities and co-working spaces.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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How to keep even the most challenging customers happy

eHotelier

Lets explore the implications of emotional intelligence in the customer journey and look at tips for improving the customer experience by improving EI in staff and management.

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Ruby Mimi Hotel & Bar – reviving the glitz of Zurich’s silent era

Hotel Designs

Hotel Designs Ruby Mimi Hotel & Bar – reviving the glitz of Zurich’s silent era Ruby Mimi Hotel & Bar – reviving the glitz of Zurich’s silent era Each Ruby hotel has its own unique story and design – by repurposing this former cinema, Ruby Mimi adds another chapter to the story of sustainable development through community engagement, while preserving cultural heritage… Nestled in the heart of Zurich, where history whispers from every corner, stands the Ruby Mimi Hotel

Hotels 110

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Flying Taxi Startup Lilium Burned Through $1 Billion. Now It’s Facing Bankruptcy

Skift Blog

Skift Take: There are several startups worldwide developing flyings taxis, but it's a capital-intensive venture. Lilium isn't the first to face empty coffers.

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CoStar: U.S. Hotel Rooms Under Construction Increases for Seventh Consecutive Month

Lodging

WASHINGTON—The volume of U.S. hotel rooms under construction increased year over year for a seventh consecutive month, according to CoStar’s latest September 2024 data. The post CoStar: U.S. Hotel Rooms Under Construction Increases for Seventh Consecutive Month appeared first on LODGING Magazine.

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‘The brand is back’: Sofitel CEO Maud Bailly reveals grand plans for luxury brand at the reopening of a Sydney icon

Hotel Management

Accor’s French luxury brand Sofitel is set to expand and upgrade its network of hotels in Australia and New Zealand among 30 destinations globally in the coming years as the brand seeks to win favour with guests and owners 60 years on from its launch. “We are going to open 30 new Sofitel in the world in the three coming years – in Vietnam, in Mexico, in Jaipur, in Cairo, in Australia, in New Zealand, everywhere.

Branding 276
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Commandaria, the wine for kings – the king of wines

eHotelier

Commandaria is a sweet wine from the Island of Cyprus in Mediterranean and it is considered to be the oldest wine still in the making, recognized by the Guiness Book of world records.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Moncayo – redefining Caribbean luxury

Hotel Designs

Hotel Designs Moncayo – redefining Caribbean luxury Moncayo – redefining Caribbean luxury Located in the heart of Eastern Puerto Rico, Moncayo is a recently unveiled, master planned, luxury development poised to continue its striking debut with its focus on sustainability and wellness… Moncayo is a multi-phased project set to deliver in 2027 as far more than an exclusive Caribbean address – it includes a variety of residential components, a comprehensive wellness program and an

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This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers

Hospitality Net

Halloween brings up images of spooky costumes and haunted houses. So, here’s a question for you: Are you confident your customer service and CX won’t scare your customers away?

Services 278
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The United Arab Emirates Is Building Its Own Las Vegas

Skift Blog

Skift Take: The UAE’s emerging casino industry remains under wraps, but growing investments and behind-the-scenes developments indicate a lucrative future, quietly reshaping the region’s tourism and entertainment landscape for foreign travelers.

Casinos 341
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Easing the Load: Insights From Miele Into Modern Washer Technology 

Lodging

The laundry room is a major hub of housekeeping operations, and highly efficient washers and dryers can save labor time and costs, while supporting sustainability initiatives. Founded in Germany in 1899, Miele, Inc. is one of the world’s most venerable manufacturers of commercial laundry equipment, with 125 years of experience in the European market and about 41 years in the U.S. market through Princeton, New Jersey-based Miele USA.

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Hilton signs 140-room Palm Cove hotel in deal with Tyche Asset Management

Hotel Management

Hilton is set to make its debut in Queensland’s Palm Cove in 2026 following the signing of Hilton Palm Cove Cairns Resort and Spa, under a management agreement with Tyche Asset Management. The 140-room resort is located in the heart of the tropical coastal village, 40 minutes south of Port Douglas and 25 minutes of Cairns, where the company operates Hilton and DoubleTree properties.

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The FOMO effect: why your hotel can’t afford to ignore these booking trends

eHotelier

By understanding and implementing the latest booking trends influenced by FOMO—whether through transformative experiences, AI-driven personalization, or sustainability—you can not only increase bookings but also build a loyal customer base that values what your hotel offers.

Hotels 122
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HB on the Scene: BWH Hotels enters glamping market

Hotel Business

BWH Hotels revealed at its 2024 Annual Convention in Charlotte, NC, that it has entered the glamping market with the launch of the Explorer Series as part of its Premier Collection soft brand with the upscale Zion Wildflower at the base of Zion National Park. “As I looked across our brands and where the industry is going, it is more and more experiential,” Brad LeBlanc, chief development officer, BWH Hotels, told Hotel Business.

Market 111
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Content Strategy in 2025: Time for a Quick Refresh

Hospitality Net

In today’s digital landscape, technology companies face a growing challenge: building business using traditional outreach methods is getting harder. Prospects rarely answer calls, open emails, or click ads. Schedule a demo? Good luck.

Business 278
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Meet the New Face of German Tourism: An AI Travel Influencer Named Emma

Skift Blog

Skift Take: Germany aspires to set the standard for AI's future in destination marketing. However, we wonder whether Germany's new AI influencer can actually build an audience and earn their trust. Those tasks are challenging even for humans.

Tourism 325
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Marriott Launches Connect Responsibly Program for Meeting Planners

Lodging

Marriott International, Inc. announced the launch of Connect Responsibly with Marriott Bonvoy Events (Connect Responsibly), a program designed to help meeting planners embed sustainability into their events at participating hotels in the Marriott Bonvoy portfolio. Connect Responsibly plans to offer meetings and events customers access to Meeting Impact Reports to measure the environmental impact of their events and select options to purchase carbon credits.

Events 278
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Iwan Sunito launches One Global Resorts with rebrand of Green Square property

Hotel Management

One Global Capital Chairman and Group CEO, Iwan Sunito, has introduced a new hotel brand to the market, One Global Resorts, with the official rebranding of his Skye Suites Green Square property on Thursday evening. Designed by acclaimed Koichi Takada Architects, the multi-award-winning Infinity mixed-use precinct is the most celebrated of Sunito’s projects developed under his Crown Group business.

Resorts 264
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The power of experience: how guest satisfaction can influence hotel pricing strategies

eHotelier

As consumers become more informed and online booking environments offer new levels of transparency, hotels will discover that positive guest experiences are not just beneficial—they are essential for maintaining pricing power.

Consumer 128
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Cobblestone deploys Stayntouch PMS

Hotel Business

Stayntouch , a cloud hotel property management systems (PMS) and guest-centric technology provider, has entered into a new partnership with Cobblestone Hotels. Stayntouch deployed its PMS across 139 Cobblestone properties in 90 days. “We chose Stayntouch for their outstanding customer support and dedicated team members, who remain consistently available—a quality we truly value,” said Josie Kilgore, brand president, Cobblestone Hotels.

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Destinations International Releases Industry Brief on Workforce Diversification and Retention in the Travel Industry

Hospitality Net

Destinations International (DI), the world’s leading association representing destination organizations and convention and visitors bureaus (CVBs), today issued an industry brief, “Addressing Workforce Diversification and Retention in the Travel Industry.” The brief highlights the importance of diverse talent attraction and succession planning in the industry and outlines commitments to accelerate progress.

Travel 278
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Venice to Charge Entry Fees More Often: “The Experiment Worked”

Skift Blog

Skift Take: After dipping their toes in the waters of tourist management, Venice's officials are now diving in headfirst with entry fees on 54 days next year. Want to do a quick Instagram tour of St. Mark's Square? That'll be €5, grazie mille.

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Brittain Grows Management Footprint With Provident Partnership

Lodging

Having long ago carved its niche within the South Carolina region with a number of full-service properties, Brittain Resorts & Hotels is expanding its management footprint with its sights set on further growth. The Myrtle Beach, South Carolina-based management firm—which was launched in 1943—recently partnered with Provident Hotels & Resorts to third-party manage its portfolio of eight hotels and resorts located throughout Florida.

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ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

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Inside the $70 million revamp of Sofitel Sydney Wentworth

Hotel Management

Sofitel Sydney Wentworth, an icon in the city’s hotel scene for close to six decades, has unveiled the results of an extensive $70 million refurbishment. On Monday, the 5-star hotel peeled back the curtain on its new-look entrance and lobby, guest rooms, conference and events spaces, food and beverage venues, and exclusive club lounge, unveiling “a new era of French-inspired luxury and understated grandeur”.

Events 264
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3 sustainable changes that attract younger generations to your hotel

eHotelier

Given how cognizant younger generations are of climate issues, ensuring your hotel has features that align with their environmental ethics can be engaging. Not to mention, it offers significant benefits to your business.

Hotels 128
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Meet the team: Jayvee Gabon, Business Development Manager – Philippines

STAAH

Meet Jayvee Gabon, a dynamic professional with extensive experience in both hospitality and the travel technology industry. From managing key destinations in the Philippines to helping hotels leverage cutting-edge technology, Jayvee’s journey is one of growth and passion for the industry. A Bit About Jayvee’s Career Journey: Jayvee Gabon began his career in hospitality at Best Western Plus Lex Cebu, where he started as a Sales & Banquet Executive before being promoted to Sales Accounts

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How to design great digital guest journeys | Hotelier tips with Matt Welle

Hospitality Net

With so many hotels and lodgings available to guests, it can be hard to stand out from the competition. To do so, you’ll need a strong brand to guide the experiences you offer, aided by the smartest hospitality tech.

Branding 290
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.