November, 2024

article thumbnail

Contextualizing AI: How an AI-powered Staff Interface Improves Guest Experience

Hospitality Net

As the closing part for the Thematic with Oracle Hospitality focusing on how generative artificial intelligence (GenAI) will help hoteliers, this latest panel discussion [link to video] is truly superb 50-minute conversation with Jason Bryant and Tanya Pratt, two senior leaders at Oracle Hospitality.

Closing 333
article thumbnail

Florence’s Tourism Chief Says Short-Term Rental Crackdown Is Part of Overtourism Fight

Skift Blog

Skift Take: Jacopo Vicini, a city councilor in Florence, explains that the city needs to take a tough stance on short-term rentals in its historic center. But that's just one part of a 10-point plan to preserve what makes the beautiful city appealing.

Tourism 321
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Cendyn and Amadeus Index Reports Highest Rating in Four Quarters

Lodging

AUSTIN, Texas—Cendyn’s Sales Intelligence platform, previously known as Knowland, and Amadeus presented the metrics from the companies’ Hospitality Group and Business Performance Index. For the third quarter of 2024, the Index shows an overall health metric of 107.9 percent year-over-year (YOY), showing the highest overall index rating in four quarters.

Sales 338
article thumbnail

Marriott, KKR tap into midscale demand in Japan with rapid expansion of Four Points Flex by Sheraton

Hotel Management

Marriott International is celebrating a milestone in its Japan expansion with the arrival of its 100th property in the country – Four Points Flex by Sheraton Osaka Umeda. The property, a partnership with global investment firm KKR, marks the debut of Four Points Flex by Sheraton in Asia Pacific excluding China, with a further 12 properties set to launch under the brand in Japan before the year is out.

article thumbnail

Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

article thumbnail

Unlock your hotel’s potential: the top 3 business intelligence myths

eHotelier

Here's a look at how integrating data across all your systems provides a holistic view of your business, how interactive analytics go beyond traditional reporting to offer actionable insights, and how affordable, scalable BI tools are more accessible than ever—even for independent hotels and small chains.

Business 122
article thumbnail

The Vital Role of Revenue Management and Brand Reputation

Refine

It’s an antiquated idea that revenue management works independently from sales and marketing. Each department impacts the other and influences the hotel’s overall profitability. Every business goal contributes to the bottom line. When the revenue-generating departments work together on shared goals, they can contribute to a fatter bottom line. In today’s world, hotel bookings start The post The Vital Role of Revenue Management and Brand Reputation appeared first on Revfine.com.

More Trending

article thumbnail

Rafat’s Video Diary: The Hidden Economic Impact of Visiting Friends and Relatives

Skift Blog

Skift Take: Despite being repeat visitors who often stay longer and spend money locally, VFR travelers are rarely targeted by tourism marketing efforts. In an era of hyper-personalization enabled by AI, there's a significant opportunity to better serve the VFR market.

Tourism 317
article thumbnail

Best Practices to Reduce Hotel Chargeback Disputes

Lodging

With both fraudsters and guests engaging in bad behavior, chargebacks are becoming all too common for hotels—to the point where many merchants have given up the fight in combatting them. But now more than ever, hoteliers have the tools to protect and earn back revenue, and it starts with proactive preparation. Missteps can affect a merchant’s bottom line, but easy changes can have a significant impact.

Revenue 299
article thumbnail

Hotel Woolstores 1888 promises ‘a taste of San Sebastián’ at Percy

Hotel Management

Hotel Woolstore 1888 has opened the doors to a new Spanish wine bar as part of the property’s revamp under Accor’s Handwritten Collection. Open from 2pm-10pm Tuesday to Saturday, Percy offers Basque-style cuisine inspired by San Sebastián and Barcelona’s pintxos and tapas bars. The 50-seat venue features high bar seating, communal tables and an atrium dining area with natural light peeking through, as well as a private curtained-off dining room that seats 14 guests.

Dining 264
article thumbnail

Leveraging AI for strategic growth and innovation

eHotelier

By integrating AI thoughtfully with a focus on enhancing human interaction and improving efficiency, hotels can not only address today’s challenges but also pave the way for future innovations.

Hotels 126
article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Kimberly Rowell named Five Star Hospitality EVP

Hotel Business

Five Star Group , a private commercial real estate investment, development and management firm focused on Southeastern hospitality projects, has appointed Kimberly Rowell as EVP of Five Star Hospitality Management. Additionally, Dream Capital , Five Star’s affiliated full-service commercial real estate investment firm that sponsors and co-invests in projects across multiple states and segments, has named Justin Patel senior associate, investments and asset management.

article thumbnail

Navigating Labor Cost Challenges in Hospitality: Turning a Court Ruling Into Strategic Action

Hospitality Net

The recent ruling by a Texas federal judge to vacate the Department of Labor’s (DOL) overtime rule sent shockwaves through the hospitality industry. The proposed salary threshold increase would have expanded overtime eligibility to approximately 3.6 million lower-paid salaried workers across industries, many of whom are employed in hospitality. While this decision provides temporary relief, it also opens the door for deeper introspection and strategic action.

article thumbnail

The Wellness Travel Boom: Where the Opportunities Are

Skift Blog

Skift Take: Wellness tourism is on the rise as travelers increasingly prioritize mental and physical well-being. By focusing on personalized experiences, businesses across the travel value chain can take advantage.

Travel 325
article thumbnail

Rates Refuse to Fall: Hotel Industry Faces Uncertainty as Global and Domestic Pressures Build

Lodging

In a financial climate once thought to be trending toward lower interest rates, recent market behavior has upended expectations, revealing stubbornly high rates despite the Federal Reserve’s most recent cut. This stall has perplexed economists and business leaders alike, particularly those in interest-sensitive sectors such as hospitality. The hotel sector must brace itself for potential challenges as this financial landscape shifts due to the complex global economic environment and domest

Hotels 289
article thumbnail

Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

article thumbnail

Collaborative Success for eCommerce and Revenue Management Teams

Refine

Question for Our Revenue Management Expert Panel: What are the best practices for building and maintaining successful collaboration and communication between hotel eCommerce and Revenue Management teams? (Question by Aida Muñoz) Our Revenue Management Expert Panel Tamie Matthews - Sales & Marketing Consultant, RevenYou Connor Vanderholm - CEO, The post Collaborative Success for eCommerce and Revenue Management Teams appeared first on Revfine.com.

article thumbnail

Event tourism: how music, sport, and film shape destinations

eHotelier

The allure of mega-events and on-screen destinations can generate substantial short-term economic boosts, yet they also bring challenges. We delve into the complex and multi-dimensional impacts of event tourism and pop culture tourism.

Events 119
article thumbnail

Luxury projects hit historic highs while limited-service hotel development booms in the United States

Hotel Business

The hotel development pipeline in the U.S. reveals developers increasingly splitting their attention between full-service projects and the rapidly expanding limited-service segment. According to recent data from Lodging Econometrics (LE) , while luxury hotels continue to target high-net-worth travelers with opulent new builds, the most dynamic growth continues to occur in the upper-midscale chain scale.

Services 111
article thumbnail

The Future of Hospitality: Harnessing Technology to Empower Human Connection

Hospitality Net

As technology evolves, so do the demands of our industry and workforce. Yet, in hospitality, technology’s role should be simple: it must empower people, not replace them. Our industry revolves around human connections, and while automation can streamline operations, it’s the personal touch that brings guests back and drives team engagement. In a recent conversation with Rob Smith, CEO of Stonebridge Companies, we explored the balance between digital innovation and human interaction—a conversatio

article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

Senate Report Criticizes Airlines’ Junk Fee Practices

Skift Blog

Skift Take: As millions are set to travel for Thanksgiving this week, the senate subcommittee on investigations released a report that outlined how much revenue airlines have collected from seating and baggage fees.

Revenue 303
article thumbnail

Killington Mountain Lodge Names Waterford Hotel Group Operator

Lodging

WATERFORD, Connecticut—Waterford Hotel Group announced its appointment as the operator for the 102-room Killington Mountain Lodge, Tapestry Collection by Hilton, located in central Vermont’s Green Mountains. Killington Mountain Lodge offers access to Killington Resort’s skiing, snowboarding, and seasonal activities. The property has nearly 3,000 square feet of total event space.

article thumbnail

Why Mews acquired Atomize, by Richard Valtr

Mews

Why revenue management? Revenue management is without doubt one of the most exciting areas in hospitality. It’s also one that’s advancing fast, with the smartest companies already weaving automation and AI decision-making into their everyday processes. There’s so much potential in this category that we didn’t just want to watch things develop from the outside looking in – we wanted to be an active part of the transformation.

article thumbnail

Running a great hotel event with the Hotel Villa Pamphili Roma

eHotelier

What makes for a great conference? With the MICE travel boom that has occurred since the pandemic subsided, it’s important for all hoteliers to sharpen their groups toolkit heading into 2025 in order to get the most out of this current experiential events boom.

Events 119
article thumbnail

Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

article thumbnail

Compass Hotel by Margaritaville opens in Pigeon Forge

Hotel Business

Compass by Margaritaville, the brand’s collection of upscale boutique hotels, is now open in Pigeon Forge, TN. The property has 162 rooms and suites, more than 45,000 sq. ft. of indoor and outdoor amenity spaces, and views of the surrounding Great Smoky Mountains “The Great Smoky Mountains are always beautiful in the fall, making the perfect backdrop for the opening of our resort-style hotel,” said Lee Ownbey, GM, Compass Hotel Pigeon Forge.

Retail 105
article thumbnail

From Relaxation to Longevity: Phuket Evolves into a Global Wellness Tourism Leader

Hospitality Net

Wellness tourism is in great shape. One of the fastest growing areas of the tourism industry, the sector has grown from a niche market for committed health seekers to become a THB 219 trillion (USD 6.3 trillion) global powerhouse. At the heart of this revolution is Asia Pacific, which accounts for 30% of the worldwide market and where pioneering destinations such as Phuket have successfully changed the face of wellness tourism.In the latest in a series of C9 Sessions, C9 Hotelworks, the award-wi

Tourism 279
article thumbnail

Arthur Frommer, Budget Travel Pioneer, Dies at 95

Skift Blog

Skift Take: Arthur wrote that "We are the first generation in human history to be able to travel to other continents as easily we once took a trolley to the next town." Thanks to him, we could do this without having a ton of money, and hopefully walked away with a better trip because of that.

Travel 317
article thumbnail

CBRE: U.S. Hotel Performance Expected to Accelerate at Year End

Lodging

DALLAS, Texas—Despite facing challenges from subdued summer demand and a sluggish third quarter, U.S. hotel performance is expected to reaccelerate in the fourth quarter and extend into 2025, according to CBRE’s latest forecast. CBRE now forecasts a.5 percent increase in revenue per available room (RevPAR) growth for 2024, down from the previously estimated 1.2 percent in August.

article thumbnail

ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

article thumbnail

Data Collection Tips for Delivering Personalised Guest Experiences

Refine

Question for Our Hotel Marketing Expert Panel What are the top tips and best practices for hotels to collect data in order to deliver personalised guest experiences? How can hotels handle data privacy? (Question by Michael J. Goldrich) Our Marketing Expert Panel Michael J. Goldrich - Founder & The post Data Collection Tips for Delivering Personalised Guest Experiences appeared first on Revfine.com.

article thumbnail

Staying agile in hotel development

eHotelier

Deciding to make a significant change in the direction of a project requires a careful, balanced approach to maintain stakeholder alignment and ensure project success. Here’s a quick synopsis of how to navigate such a scenario.

Hotels 115
article thumbnail

HHP acquires Hyatt Place/Hyatt House Charleston Historic District

Hotel Business

Highline Hospitality Partners (HHP) , the hospitality investment platform launched by Highline Real Estate Partners has acquired the dual-branded Hyatt Place/Hyatt House Charleston Historic District. This acquisition marks HHP’s 13th and 14th hotels, representing the company’s first entry into the Charleston market. Located along King Street in Charleston’s Historic District, the property is surrounded by dining, entertainment and cultural attractions.

article thumbnail

New Research Reveals 10 Travel Trends That Ruled 2024—And What’s Next for 2025

Hospitality Net

As we wrap up this year, we’re uncovering some fresh insights into the travel dynamics of 2024 and catching glimpses of how they might ripple through 2025. Imagine this: two out of three of us have either met or exceeded our travel goals this past year. What comes next, you ask?

Travel 289
article thumbnail

A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.