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Putting forth the effort to coach and motivate people, as well as hold them accountable to performance, requires no skill. T herein lies part of the problem with growing your sales team. Any sales manager can attempt to do this with their salespeople, but what systems and measured techniques do they have in place to ensure that it is working?
Have you ever said, “The prospect has gone dark ?” Or have you ever complained that your dream client “ghosted you,” engaging with you through some part of the sales conversation only to cut off all communication? Maybe the call didn’t go as well as you believed, or maybe your dream client had a new priority take over their time and attention. But perhaps there is another cause of their disengagement that you may have caused or that you could have prevented.
It's easy to fall behind when it comes to accumulating and keeping an eye on customer feedback, but hearing what guests have to say about your hotel can be the difference between losing customers and lifting your brand to new and improved heights.
In this special edition episode of Suite Spot, Host Ryan Embree is joined by the head of Travel Media Group’s product and development team, Jason Lee, to share his key takeaways from the recent HITEC 2019 conference in Minneapolis. Ryan and Jason talk about all the hospitality tech innovations that were shared at the conference including Alexa for Hospitality and different AI systems.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Ce n’est plus à prouver, la fidélisation est l’enjeu du moment. Et une bonne stratégie e-mailing hotelière est un impératif pour le futur de votre établissement. Booking, Tripadvisor, Expedia et les chaînes l’ont bien compris. Mais comment rivaliser avec ces “monuments” alors que vous ne disposez pas des mêmes budgets ? Eh bien, cet article est peut-être la réponse à cette question !
In this article, we discuss the theory that a prospect might want what you are selling, if you (as the salesperson) are willing to walk away from the table first. It may sound counterintuitive but one of the keys for more effective selling is going for the ‘no’ early in the sales process.
As we approach the upcoming Fourth of July holiday, our own Walt Gerano shares his thoughts regarding the obstacles holding us back from experiencing the sales success we desire.
The most successful salespeople are always challenging and adapting their personal sales process to be more effective, but they don’t challenge the notion of the importance of making prospecting their A priority every week.
In today's world of selling, it is increasingly more difficult to get the attention of a prospective buyer after only a few outreach attempts. We know they're busy but let's face it, we're all busy. So, how do you stay consistent (and persistent) in your outreach with a prospect while remaining sensitive to their daily lives and the distractions they face?
If you are not in the acquisition business, then you must develop your talent. One of the keys to doing that is to understand how to drive sales improvement.
Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!
Today, our customers are bombarded with sales, marketing, and advertising pitches from companies all hoping to win their business. They’re overwhelmed, or, in most cases, they simply tune us out.
I recently had a client describe me as non-slimy. Those were the words he used to describe our interaction. For this to mean anything worth exploring, you would have to believe that there is a way to be slimy in sales. Naturally, I asked for clarification. Give Up Straight Pitching. The client’s version of slimy comes from his experience with salespeople that immediately started pitching him on why he should choose them over their competitors.
If you want to develop your business acumen , your situational knowledge, and your ability to create value for your clients and your dream clients, you need to become intellectually curious. You have to seek to understand how things work, why people do things a certain way, why people want what they want, and when it makes sense to do something. When I was young and first started selling, I developed the practice of asking my clients questions.
It isn’t easy to become a top performing salesperson. If you are new to a sales role, it can appear to be a daunting task, but I assure you it is not so difficult as to prevent anyone sufficiently motivated from succeeding in becoming a great salesperson. Develop the Right Mindset : The first half of my first book, The Only Sales Guide You’ll Ever Need , is about the mindset necessary to succeed in B2B sales—and more generally—in any human endeavor.
Speaker: Lauren Fernandez - CEO & Founder, Full Course
Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i
If you have read this humble blog for a significant amount of time, you know I believe you can be more, do more, have more , and contribute more, mostly in that order. The starting point is becoming more than you are right now by creating a transformational breakthrough, which we might define as the point at which you stop being one thing and become another.
I have spent much time studying time management, or something I often refer to as Me Management since you can’t control time, but you can control what you do between the ticks of the clock. Here are ten strategies that, when implemented, are guaranteed to improve your productivity. Calibrate Your Priorities : There is nothing more critical to effective time management than determining your priorities.
No one answers their phone. No one wants to meet with salespeople. Buyers are researching online and making decisions without talking to a salesperson. Everyone wants a lower price. This territory is terrible; no one here is buying. The lies you tell yourself can kill your sales results. The list above includes some of the generalizations you hear from salespeople.
I recently had a client describe me as non-slimy. Those were the words he used to describe our interaction. For this to mean anything worth exploring, you would have to believe that there is a way to be slimy in sales. Naturally, I asked for clarification. Give Up Straight Pitching. The client’s version of slimy comes from his experience with salespeople that immediately started pitching him on why he should choose them over their competitors.
The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.
Yesterday I published my 4,000th post here at www.thesalesblog.com. Not all of them are written posts. Around 200 of them are YouTube videos we pulled in when I was experimenting with daily video, and another 130 or so are In the Arena podcast episodes. The oldest post goes back to January 2008, long before I understood the medium, and long before I found my voice as a writer.
The current thinking on sales is that your client is either unaware of the need to change or already motivated to change, something we might have described as either dissatisfied or satisfied. Naturally, salespeople prefer their dream clients be good and discontented, as it reduces the difficulty of making a sale. A lot of sales strategies developed over the last decade have started with the premise is that your dream client is not likely to be dissatisfied and requires help in understanding the
One of the most important trends in B2B sales today is the customer’s strong desire for consensus before moving forward with an initiative. Another trend, one that closely follows consensus, is an increase in the number of stakeholders who believe they can do the work of shepherding a deal through their organization without the help of a salesperson, the result of which is rarely positive.
In major account sales, you can win a new client that requires the upfront effort of standing up the account. The larger and more important the client, the more time it takes. The more complex the solution, the more your presence is necessary, even if you have excellent support. The success of standing up a new client requires more effort at the beginning when there is much work to be done, decisions to make, and when your presence can be critical to the success of the program.
Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!
If you make 20 calls a day, you will have dialed 100 numbers in the course of a week. In a month with four weeks, you will have dialed 400 numbers, even if it would be an enormous mistake to dial 400 numbers once, believing that you are prospecting. Over the course of a year, 220 working days, you will dial the phone 4,400 times. Your results will follow your effort.
Your brain will answer any question you ask of it, which is why your mindset is critical to your success. When you ask your mind to provide you with a list of reasons you can’t do something, very much like a computer, it will generate an answer. The way you ask the question will provide you with a list you can use to absolve yourself of whatever outcome you are struggling to produce—or whatever work it is you hope to avoid.
As a human being, you are part of individual tribes. Some of the tribes are very small, like your immediate family or your high school graduating class. Other tribes are quite large, like your state or country, your political affiliation, or your religion. The place where you work is a sort of tribe that might be large or small, or it might also be a collection of small tribes.
One of the ways salespeople were taught to uncover a compelling reason for their dream client to change or the source of their dissatisfaction, was by asking the single question, “‘What’s keeping you up at night?” I am not certain where this question originated or who provided this as a choice for salespeople, but ‘it’s been around for as long as anyone can remember, and lately has fallen out of favor.
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There isn’t a day that passes without someone on LinkedIn or some other social platform publishing something about how much sales has changed, often citing the fact that salespeople are no longer useful to their clients (or necessary), since their clients can learn about products and services on their own (thank you, internet). To believe this is true is to misunderstand what has changed in sales and the implications for salespeople.
I recently read that the average person spends 36 minutes per day on Facebook. If you are average, you spend 219 hours a year scrolling a site designed to keep your attention for as long as possible, and one using every psychological reward system available to do so as the foundation of their business model. It takes about 6 hours to read an average book.
Many years ago, I started the process of eliminating procrastination. It wasn’t easy, and it took me longer to beat than I imagined it would. Over time, the practices I put in place became habits , displacing the resistance I felt towards some tasks and projects. What follows will help you stop procrastinating. Worst Things First : First of all, not very many things are as bad as you make them out to be in your mind.
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
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