Sat.Sep 02, 2023 - Fri.Sep 08, 2023

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Introducing Skift’s New Editor-in-Chief: Sarah Kopit

Skift Blog

Skift Take: On our quest to become *the* most influential force in the global business of travel, we're bringing in new top leadership for editorial. Excited to build the next phase of Skift with Sarah and Lex.

Business 341
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Five-star Peppers hotel under construction as part of dual-branded Gladstone property

Hotel Management

Accor is set to introduce Gladstone’s first five-star hotel with the opening of a Peppers hotel in mid-2024, in collaboration with Yaralla Sports Club. Part of a vertical dual-branded hotel concept, the 32-room Peppers Gladstone will sit under the same roof as the 60-room Mantra Gladstone. Construction has commenced on Peppers Gladstone, marking the first new hotel construction in the region in over a decade.

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Harbor Country Chamber to Snip Ribbon at The Neighborhood Hotel in New Buffalo, Michigan

Hospitality Net

September 19, 2023 - New Buffalo, MI Neighborhood Hotels will swing open the doors to their new location, Neighborhood Hotel New Buffalo amidst the charming bustle of the downtown at 18 W Merchant Street. The public is invited to tour the newly remodeled inn at their Open House on Tuesday, September 19th from 5:00 pm – 6:00 pm (EDT). The Harbor Country Chamber of Commerce will perform a ribbon-cutting ceremony at 5:00 pm.

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The Importance of Feedback in Sales

Anthony Cole Training

Graduating from college, I went right into a high-pressure sales job selling newspaper advertising for The Dallas Times Herald in the burgeoning Dallas, Texas marketplace. It was a hustle out there as we competed with The Dallas Morning News who had a greater share of the subscriber and ad revenue markets. At that time in the 80s, Dallas had small businesses and strip centers popping up every day and I would literally case my territory at least every other day so that I could be the first in the

Sales 239
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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NYC Short-Term Rental Enforcer to Provide Early Reprieve From New Registration Rules

Skift Blog

Skift Take: Platforms and hosts will get some breathing room from the city in the early days after the registration rules kick in. There are enough moving parts to keep most of the fines at bay in the short term.

Travel 331
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Exclusive: Executive Chef, Berwyn Davies talks world-class cuisine at The Langham, London

Hotel Management

The Langham London has a rich history of being one of the British Capital’s most luxurious hotels, thanks to the rooms, amenities and fantastic food and beverage on offer. Leading the team is Executive Chef, Berwyn Davies and to find out what’s on offer, James Wilkinson sat down with him for an exclusive chat in London. Berwyn, tell us what makes The Langham, London’s restaurants so popular in your opinion?

Dining 263

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The challenge of aligning a hotel group towards a shared vision

eHotelier

Here's an in-depth look at how making your hotel's vision clear and relatable can inspire everyone, make work more meaningful, and create memorable experiences for your guests.

Hotels 122
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Mindtrip Raises $7 Million for AI Trip Planner: Startup Funding Roundup

Skift Blog

Skift Take: AI trip planners, alternative jet fuel, the metaverse, next-generation chargers for airline passengers: There is a big variety of travel tech startups raising money lately.

Travel 314
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‘Awe-inspiring’: Raffles readies to open first UK hotel at historic British site

Hotel Management

Accor will unveil the UK’s first Raffles hotel this September as part of a transformation of Britain’s iconic Old War Office into a luxury lifestyle destination, The OWO. The highly anticipated launch of The OWO on September 29 follows a major redevelopment of the 117-year-old building by family-run Hinduja Group over the past eight years. Raffles London at The OWO features 120 guest rooms and suites, signature dining experiences by chef Mauro Colagreco, impressive entertainment spaces including

Hotels 246
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IHCL Announces the Opening of ‘WOW Crest’, – an IHCL SeleQtions Hotel in Indore, Madhya Pradesh

Hospitality Net

Indian Hotels Company (IHCL), India’s largest hospitality company, today announced the opening of WOW Crest, an IHCL SeleQtions hotel in Indore, Madhya Pradesh. Nestled in the heart of Indore, the hotel is a captivating gateway to a city adorned with tales of its rich history and vibrant present.

Hotels 276
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Hotel guest profiles and how you can connect with them?

eHotelier

Hotel guest profiles and how you can connect with them? - Insights How you profile your guests – or segmentation as it is popularly called – defines the effectiveness of your marketing.

Market 119
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TUI’s Digital Bid to Draw in New Independent Travelers

Skift Blog

Skift Take: TUI is known for its sun-and-beach holiday packages. However, its digital approach is now more attuned to independent, do-it-yourself travelers looking for flexibility.

Travel 312
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Australia’s first Park Proxi hotel opens in Southern Highlands of NSW

Hotel Management

Staywell Holdings introduces Australia’s first Park Proxi hotel on Wednesday September 6, following the signing of Park Proxi Gibraltar Bowral. Located at the site of the well-known Gibraltar Hotel in the New South Wales Southern Highlands’ town of Bowral, Park Proxi Gibraltar Bowral is the brand’s second hotel globally and follows Park Proxi El Hayat Sharm in Egypt , which was signed last year.

Events 246
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Club Med Signs Exclusive Partnership Agreement With Paradise Indonesia

Hospitality Net

A Memorandum of Understanding (MoU) was signed between PT. Indonesian Paradise Property Tbk. (“Paradise Indonesia”) and Vacances (s) Pte. Ltd. (“Club Med”). The signing was made between Mr. Anthony Prabowo Susilo, President Director & CEO of PT Indonesian Paradise Property Tbk, and Ms.Rachael Harding, CEO of East and South Asia & Pacific Markets at Club Med.

Business 264
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Can fitness be a primary booking driver?

eHotelier

The most successful hotel brands in the near future will be those that identify a growing demand and work to serve this desire with approachable and appropriate experiences. You should be developing a process for continual evolution of your fitness programming to capture a slice of this ever-growing pie.

Branding 119
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Mastercard Executive Shares 6 Key Insights Shaping Indian Travel Trends

Skift Blog

Skift Take: India's tourism market has made significant strides post pandemic, with a growing appetite for diverse experiences, authenticity and wellness. The world should recognize and cater to India's evolving preferences.

Tourism 308
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‘Mind boggling’: fears over future of New Zealand tourism amid decline in marketing funding

Hotel Management

Tourism leaders in New Zealand have raised concerns about the future of the industry due to a proposed NZ$15 million reduction in government funding to promote New Zealand as a visitor destination. James Doolan, Strategic Advisor at Fantail Advisory and Strategic Director at hotel industry body Hotel Council Aotearoa (HCA), said that New Zealand is systemically underinvesting in tourism marketing.

Tourism 147
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The Biggest Opportunity in Customer Service

Hospitality Net

I was asked the same question three times in the last week: What is the biggest opportunity in customer service? If you had asked me this question a month ago – or asked it a month from now – there could be a different answer. But today’s answer is not just timely, but also timeless.

Services 246
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Build a Cohesive Customer Experience Using the Tools You Already Have

Hospitality Tech

Optimizing the solutions you already have and empowering your teams to work more collaboratively will allow you to streamline and harmonize the customer experience delivery without revamping your entire system.

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Trivago’s Hail Mary: Go Big Again in TV Advertising

Skift Blog

Skift Take: There will be many struggling companies that will be watching this Trivago experiment to go really big in brand advertising. Is a second time the charm?

Branding 307
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Exclusive: Le Méridien Melbourne GM Peter Minatsis talks new beginnings

Hotel Management

The Le Méridien brand is back Down Under, marking its return with the opening of Le Méridien Melbourne in March. General Manager Peter Minatsis discusses the latest iteration of the brand and what makes this particular hotel special. As a new iteration of the Le Méridien brand in Australia, what do you think makes this a special and unique offering in this segment?

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Wyndham Hotels & Resorts Surpasses 100 Open Hotels in Türkiye

Hospitality Net

Wyndham Hotels & Resorts, the world’s largest hotel franchising company with approximately 9,100 hotels spanning more than 95 countries, is further strengthening its position in Türkiye reaching approximately 105 open and operating hotels and a development pipeline of approximately 20 additional properties. The latest openings are part of Wyndham’s continued expansion plan in Türkiye, where the company is the largest international hotel group by number of properties.

Resorts 263
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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Commonwealth Lodging adds Courtyard Princeton

Hotel Business

Commonwealth Lodging Management LLC has been awarded management of the Courtyard Princeton in Princeton, NJ. An existing client of the firm recently purchased the hotel and plans to complete a comprehensive renovation next year. The hotel opened in 1999 and features the signature Courtyard Bistro, 154 guestrooms and an event room, all of which will be upgraded to offer the latest Courtyard by Marriott design package, technology and amenities.

Closing 116
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SAS CEO Downplays Competition from Norwegian Air and Ryanair in Northern European Market

Skift Blog

Skift Take: SAS CEO Anko Van der Werff is confident in the airline's market position amid competitive challenges. But with the airline a while away from a full recovery, discounters have even more time to pounce.

Market 297
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‘Coastal charm’: Manly welcomes arrival of 42-key Peppers

Hotel Management

The Sydney suburb of Manly has welcomed the arrival of a Peppers Manly Beach, a 42-key hotel that promises coastal elegance and personalised service. Managed by Accor Vacation Club, Peppers Manly Beach – previously known as the North Tower of The Sebel Sydney Manly Beach, celebrated its officially opening in late August. “This stunning property marks a significant milestone for Accor Pacific, as we continue to deliver exceptional experiences,” said Accor Pacific CEO Sarah Derry.

Services 147
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Industry Changes Requires Modernization with Point of Sales

Hospitality Net

Consumer expectations are changing, and the restaurant and food services industry must also change. To change with the least disruption, it’s important to have a point of sales (POS) solution that moves at lighting speed to enhance operations and meet consumer demands. Not only does a modern POS fulfill today’s guests’ expectations, but it also helps employees succeed in their work to ultimately promote overall growth.

Sales 246
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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J.D. Power: Davidson, Dimension tie for tops in management

Hotel Business

After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies have started making serious investments in renovations, maintenance and staffing. According to the J.D. Power 2023 North America Third-Party Hotel Management Guest Satisfaction Benchmark , those investments are paying off in the form of strong satisfaction scores for quality of the guestroom and staff service.

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Flight Centre Results Show Shift Back to Corporate Travel

Skift Blog

Skift Take: Flight Centre is seeing a potential shift in client demographics as more than half of its new account wins for corporate travel were previously unmanaged companies.

Travel 289
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Intrepid Travel branches into lodge accommodation with $5m Daintree Ecolodge acquisition

Hotel Management

Global travel business Intrepid Travel is expanding into the lodge accommodation segment with the purchase of Daintree Ecolodge in Tropical North Queensland from Morris Group for AU$5 million. The four-star boutique rainforest retreat is set on a six-hectare property and features 15 guest rooms, an on-site restaurant and bar, day spa, natural waterfall and walking track.

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Like Home but Better: What Today’s Luxury Travelers are Looking for

Hospitality Net

Ultra-luxury travel is no longer a hobby exclusive to the baby boomer generation of retirees. Today’s affluent shoppers and hotel guests look different than 10-20 years ago. With the rise in social media and influencer culture, travel is now something younger generations are taking advantage of. What was once dominated by the 55+ community is now an audience spanning generations, values, incomes, and expectations of the luxury market.

Travel 246
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!