Sat.Jul 06, 2024 - Fri.Jul 12, 2024

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How to Train Your Guest Service Staff to Turn Every Conversation Into a Sales & Marketing Opportunity

Hospitality Net

Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, July 22, from Noon – 12:45pm EST. REGISTER NOW!

Services 263
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Thailand to End Duty-Free on Arrival Shopping at 8 Major Airports

Skift Blog

Skift Take: No, this doesn’t mean that the Thai government wants you to stop shopping; they're just nudging travelers to splurge locally and boost the economy!

Shopping 334
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NAIDOC Week Exclusive: meet Lily Ahnfeldt-Lovatt, Adina-Vibe Darwin Waterfront

Hotel Management

To mark NAIDOC Week 2024, running from July 7-14, HM is shining the spotlight on Aboriginal and Torres Strait Islander people within the hotel industry. Here, TFE Hotels introduces Adina-Vibe Darwin Waterfront F&B Supervisor, Lily Ahnfeldt-Lovatt, in a HM exclusive. Jawoyn* woman, Lily Ahnfeldt-Lovatt was born and raised in the Top End and has an affinity for her country that shines through in spades when you speak to her.

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Hilton Adds Nearly 400 Boutique Hotels from SLH Collection

Lodging

MCLEAN, Virginia, and LONDON, England—Hilton is expanding its portfolio of luxury hotel experiences by adding nearly 400 boutique properties from the Small Luxury Hotels of the World (SLH) collection. Hundreds of these properties will be available on all Hilton direct booking channels, including Hilton’s website and the Hilton Honors app. Joining Hilton’s luxury brand portfolio—Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, LXR Hotels & Resorts, and Signia by

Resorts 279
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Dont Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Effective Sales Meeting Strategies

Anthony Cole Training

Every salesperson has attended sales meetings and left thinking “Why do I have to go to these meetings? They are a waste of time and not helping me get better at selling.” Sales leaders and managers must own and address this problem.

Sales 249
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Is This the Comeback of Sri Lanka’s Tourism? A $1.5 Billion Revenue Suggests So

Skift Blog

Skift Take: Through a combination of targeted promotions, improved airline services, and strategic visa policies, Sri Lanka is inching closer to its goal of attracting 2.5 million tourists this year.

Tourism 321

More Trending

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Coury Hospitality Promotes Jennifer Burgess-Wright to SVP, Marketing & Digital Strategy

Lodging

DALLAS, Texas—Coury Hospitality announced the promotion of Jennifer Burgess-Wright to senior vice president, marketing and digital strategy. Known as the brand’s first experience curator, Burgess-Wright’s promotion finds her shaping the brand’s marketing and digital strategy for brand engagement and creating a presence for Coury Hospitality. “Jennifer has been an integral part of our company for nearly two decades, and her efforts in marketing and promoting our growing portfolio are evident in t

Marketing 278
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Here’s How To Drive Group Business With Hotelplanner.com in 2024 and Beyond

Hospitality Net

I know what you are probably saying to yourself right now: HotelPlanner?!?!?!? Not that old thing again?!?!? Those leads are garbage and they NEVER convert!!! Well…(channeling my inner Chandler Bing)…you could not be more wrong!

Business 279
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Boeing Pleads Guilty: 3 Takeaways From Its Deal With the DOJ

Skift Blog

Skift Take: The plea deal with the DOJ would mandate that Boeing pay more fines and install an independent monitor to oversee its quality control and production processes.

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Key appointments: Amora, Ovolo, Novotel and Ibis Styles Melbourne Airport

Hotel Management

Dual-branded Melbourne Airport hotel reveals team The team behind the opening of Novotel and Ibis Styles Melbourne Airport has been revealed. Leading a team of more than 200 staff is General Manager, David Alexander. He brings over 15 years leadership experience, most recently as part of the pre-opening team at the dual-branded Novotel Melbourne and Ibis Melbourne Central.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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A Promising Pipeline: Wyndham Opens First ECHO Suites

Lodging

ECHO Suites Extended Stay by Wyndham celebrated the grand opening of its first location, ECHO Suites Spartanburg in South Carolina, this Wednesday. LODGING was on hand for the ribbon-cutting and tour of the highly anticipated property, which broke ground last October as part of a development pipeline that has grown to nearly 270 ECHO Suites hotels across the United States and Canada.

Pipeline 264
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Marriott International and Eagle Hills Sign Agreement to Bring Ritz-Carlton Reserve to Ramhan Island, Abu Dhabi

Hospitality Net

Marriott International, Inc. and Eagle Hills announced the signing of an agreement to open the first Ritz-Carlton Reserve in the United Arab Emirates (UAE). Anticipated to open on Ramhan Island, an exclusive waterfront destination in Abu Dhabi, the property will offer a secluded escape complete with expansive views across the azure waters of the Arabian Gulf.

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The Future of Short-Term Rentals in India

Skift Blog

Skift Take: Established brands and rising Millennial and Gen Z demand are transforming India's travel landscape through authentic, immersive short-term rentals.

Branding 328
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NAIDOC Week Exclusive: meet Belinda Matijevic, Travel and Leisure Co.

Hotel Management

To mark NAIDOC Week 2024, running from July 7-14, HM is shining the spotlight on Aboriginal and Torres Strait Islander people within the hotel industry. Here, Travel and Leisure Co. introduces Safety and Wellness Manager Asia Pacific, Belinda Matijevic, a passionate diversity and inclusion advocate. Belinda Matijevic was raised in a traditional European home but is a proud Aboriginal woman with heritage from the Anangu Pitjantjara Yankunytjatjara country in the remote northwest of South Australi

Travel 246
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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AHLA: 700 Hotel Jobs Were Added in June 2024

Lodging

WASHINGTON—U.S. hotels added 700 jobs to their payrolls in June, according to the latest government data that shows the nationwide workforce shortage continues to make it difficult for hotels to fill open jobs. Total hotel employment stands at about 1.92 million, according to the Bureau of Labor Statistics (BLS). That’s more than 196,000 fewer workers in the industry than in February 2020, just before the pandemic hit, which reflects the scarcity of available employees.

Hotels 264
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Protea Hotels by Marriott Adds 84-Key Property in Luanda, Angola

Hospitality Net

Protea Hotels by Marriott makes its debut in Angola with the opening of Protea by Marriott Luanda. Situated between the city centre of Luanda and Talatona, the new hotel offers proximity to a wide range of business, sports and private event destinations, as well as leisure retreats near the sea. The hotel interior creates a comfortable ambience across its public space and 84 guestrooms and suites, using contemporary furniture in African-styled terracotta colour and furnishings made with locally

Events 264
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Airbnb Debuts Olympics Ad: ‘Why Stay in a Hotel on the Touristy Side of Paris?’

Skift Blog

Skift Take: Airbnb is among the travel industry leaders in taking advantage of the global events category. Its push in Paris highlights the importance it sees for this sector.

Events 306
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Q&A: Vibe Hotel Adelaide GM, Katie Obst

Hotel Management

A year on from the introduction of the first Vibe hotel in South Australia, Vibe Hotel Adelaide General Manager, Katie Obst, discusses the evolution of Adelaide, the impact of large events and the power of design. As the first Vibe hotel in Adelaide, what are you putting in place to ensure the brand resonates with guests in South Australia? Vibe Hotel Adelaide represented a major milestone for TFE Hotels and our homegrown Vibe brand as we completed our lap of the Aussie map and opened our very f

Hotels 147
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Harrison Group Acquires Holiday Inn & Suites Virginia Beach – North Beach

Lodging

OCEAN CITY, Maryland—The Harrison Group announced the acquisition of the Holiday Inn & Suites Virginia Beach – North Beach, an oceanfront resort located on the Virginia Beach Boardwalk. This strategic acquisition marks an expansion for the Harrison Group, growing its offerings for families, business travelers, and conference attendees. Situated along the Atlantic Ocean shoreline, the Holiday Inn & Suites Virginia Beach – North Beach has 238 guestrooms and suites.

Resorts 264
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Protea Hotels by Marriott Opens in Pretoria, South Africa

Hospitality Net

Protea by Marriott Pretoria Hatfield is strategically located in Hatfield, one of the most sought-after areas in Pretoria, providing business and leisure travellers with easy access to diplomatic, government and corporate offices as well as shopping centres, entertainment destinations and sporting facilities. The hotel features 203 contemporary guestrooms designed for comfort and style.

Scale 264
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China’s Visa-Waiver Policy Boosts Inbound Tourism: Foreign Visitors Up 152%

Skift Blog

Skift Take: After the pandemic-induced slump, China’s simplification of visa procedures appears to have paid off, with foreign visitors in the first half of the year soaring 152% compared to the year before.

Tourism 317
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Ovolo hotels in Australia join Hilton channels as SLH partnership goes live

Hotel Management

Hilton’s partnership with Small Luxury Hotels of the World (SLH) is now live with the addition of nearly 400 boutique properties on all Hilton direct booking channels, including all Ovolo hotels in Australia and Ovolo Central in Hong Kong. From July 9, these properties will be available on Hilton.com and the Hilton Honors app, with members of Hilton Honors able to earn and redeem Points for SLH stays.

Hotels 147
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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BWHSM Hotels Redefines Extended Stay With @HOME by Best Western

Lodging

With the growth of the extended stay segment into 2024, the industry is quickly responding to consumer demand. BWH Hotels introduced its @HOME by Best Western brand in 2022 and has built a robust pipeline of more than 40 new-build hotels. Options Not Mandates @HOME by Best Western was designed with a key principle—options, not mandates. “We know that extended stay is an important market segment and there is tremendous demand for more options in […] The post BWH<sup>SM</sup>

Pipeline 263
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The Future of Hospitality: How AI-Powered CRM is Revolutionizing the Hotel Industry

Hospitality Net

In today’s fast-paced digital world, the hospitality industry faces unprecedented challenges and opportunities. As customer expectations continue to evolve, hotels must adapt to stay competitive. One of the most promising solutions on the horizon is AI-powered Customer Relationship Management (CRM) systems. These advanced tools are transforming how hotels interact with guests, manage operations, and drive business growth.

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A Lump Sum and Flight Benefits: American Airlines Posts Severance Package for Former Exec Vasu Raja

Skift Blog

Skift Take: Vasu Raja’s severance package includes a payout of his base salary until January 31, 2025 and flight benefits. He’s also eligible to receive a lump sum payout of $968,750 after the severance period ends.

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Larger than Lyf: Ascott signs Chelsea FC hotels in major global sporting partnership

Hotel Management

The Ascott Limited has unveiled a major global alliance with the world-renowned Chelsea Football Club which sees the lodging business win management of the hotels at the club’s iconic Stamford Bridge football ground in London and collaborate on exclusive hospitality experiences globally. The two existing hotels at Stamford Bridge, which currently stand at 232 keys, will be unified under a major renovation and rebranding project to reflect Ascott’s co-living brand Lyf, marking the largest Lyf pro

Branding 147
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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JLL Arranges Sale of Home2 Suites by Hilton North Scottsdale

Lodging

WASHINGTON, D.C.—JLL Hotels & Hospitality Group announced that it arranged the sale and financing of Home2 Suites by Hilton North Scottsdale near Mayo Clinic, a 130-room hotel located in Scottsdale, Arizona. JLL represented the seller, and working on behalf of the new owner, JLL also procured the acquisition loan from a regional credit union. Built in December 2022, the hotel is designed to provide an extended-stay experience with amenities including a fitness center, outdoor pool, […]

Sales 260
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From Mexico to Tanzania: emerging global wellness trends

Hospitality Net

The global wellness industry has been going through a profound transformation over the last few years, driven by a renewed focus on holistic health and wellbeing.

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Indonesia Planning Visa-Free Entry For Indians – India Report

Skift Blog

Skift Take: India is already one of Indonesia's top 10 source markets. If Indonesia goes through with this plan to go visa-free, it will go a long way toward lifting that ranking even higher.

Marketing 324
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Soneva’s Founder Sonu Shivdasani to headline AHICE Maldives 2024

Hotel Management

Soneva Founder and CEO, Sonu Shivdasani, is set to headline the upcoming AHICE Maldives Hotel Investment Summit , set to take place at Crossroads Maldives on Wednesday, August 7. The launch of the AHICE Maldives Hotel Investment Summit follows on the footsteps of the highly-successful AHICE Fiji Islands Investment in Tourism Summit , held at Sofitel Fiji Beach Resort and Spa last week (July 3-4) in front of over 330 industry executives.

Events 130
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!