Sat.Jan 13, 2024 - Fri.Jan 19, 2024

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Has the ‘New’ Service Culture Become the ‘No’ Service Culture?

Hospitality Net

In my hometown of Barrie, Ontario, I spent some time chatting with some of the GMs of the hotels within our city limits. Most hotels in Barrie are what we would call “limited service”, however, some do offer more than others when it comes to amenities. I asked each GM what type of true service training each employee receives. Their answers were hit-and-miss.

Services 245
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Building Better Travel Loyalty Programs With Insights From Amazon and Expedia Group’s One Key Program

Skift Blog

Skift Take: As brand loyalty and consumer retention become increasingly important business metrics, travel brands must find new and innovative ways to reach and engage consumers.

Travel 342
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U.S. Travel Predicts International Inbound and Domestic Business Travel to Remain Low

Lodging

WASHINGTON—The U.S. Travel Association released its biannual forecast for travel to and within the United States through 2027, showing that international inbound and domestic business travel will remain below pre-pandemic levels in 2024. The forecast, prepared by Tourism Economics, was released after U.S. Travel revealed the findings of a global competitiveness report conducted by Euromonitor International, which found the U.S. ranked 17th out of 18 top markets for travel due to decades of under

Travel 290
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Exclusive: IHG’s Leanne Harwood departs Australia for major Americas role

Hotel Management

Popular IHG leader Leanne Harwood is set to depart Australia in the coming weeks to take up a new opportunity to lead IHG Hotels and Resorts’ Luxury and Lifestyle portfolio in the Americas. A highly respected and experienced leader, Harwood currently serves as SVP, Managing Director for IHG’s Japan, Australasia and Pacific (JAPAC) region, and has led record regional growth since assuming the position six years ago, in January 2018.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Social Media Advertising Strategies and Best Practices for Ecommerce Brands

Social Hospitality

Creating a dedicated space or hashtag Social media advertising has risen to prominence as a formidable tool for ecommerce businesses. Advertising allows brands to broaden their reach, increase sales, and establish brand awareness. Platforms like Facebook, Instagram, Twitter, and LinkedIn, have millions have active users each day. Leveraging social media for advertising has the potential to revolutionize the success of ecommerce endeavors.

Branding 264
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IBS Software Acquires Hotel Tech Company for $90 Million

Skift Blog

Skift Take: IBS Software has taken a $90 million step toward its goal of becoming a "player of consequence" in hotel tech. It joins a group of others vying for the same.

Hotels 322

More Trending

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Just the beginning: a NITA graduate’s journey into the tourism industry

Hotel Management

An enthusiastic bunch of talented hospitality and tourism graduates have entered the workforce after recently gaining National Indigenous Training Academy (NITA) qualifications at Voyages’ Mossman Gorge Cultural Centre. NITA’s world-class training and employment programs– offered at its Mossman Gorge and Ayers Rock Resort sites – provide young Aboriginal and Torres Strait Islanders with the knowledge and skills to pursue careers in hospitality and tourism.

Tourism 264
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Industry Veteran Carmen Almos Launches Ashburton Hospitality Advisors

Hospitality Net

Industry veteran Carmen Almos today announced the launch of Ashburton Hospitality, a full-service consultancy firm focused on asset management. The firm began initial operations in 2023 and already has amassed a portfolio that includes nine hotels across brands such as Hilton, Marriott and IHG.

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Travel Outlook 2024: From ‘Too Hot’ to ‘Just Right’: Skift Research

Skift Blog

Skift Take: Revenue growth will finally decelerate from red-hot growth. But that's not a sign of weakness. it's a return to normal – and that's a good thing.

Travel 300
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Island Hospitality Management Launches IHM Outdoors

Lodging

WEST PALM BEACH, Florida—Island Hospitality Management announced the launch of IHM Outdoors, marking the inception of a division focused on outdoor and resort hospitality. This encompasses Recreational Vehicle (RV) resorts, vacation rentals, glamping, and other outdoor hospitality options. The formal unveiling of IHM Outdoors follows the transition of five RV Resorts to IHM Outdoors management.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Crown Plaza to replace Adelaide Holiday Inn as demand for meetings and events soars

Hotel Management

Plans for a 130-room Holiday Inn and Suites in Adelaide have been upgraded with the hotel now set to operate as a 155-room Crowne Plaza when it opens its doors in the second half of 2024. IHG Hotels and Resorts, in partnership with Pelligra Group and One7, said the Mawson Lakes property – which was first announced during AHICE Asia Pacific in Adelaide in May 2022 – has undergone a transformation during development and is now positioned in the upscale segment.

Events 264
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‘Hilton for Business’ Transforms the Travel Management Experience for Small? and Medium?Sized Businesses

Hospitality Net

Hilton yesterday debuted Hilton for Business, a new, digital-forward travel program that empowers professionals running small- and medium-sized businesses to simplify travel management while enhancing rewards and discounts for their loyalty.

Business 287
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JetBlue-Spirit Blocked: 7 Key Quotes From Judge’s 109-Page Ruling

Skift Blog

Skift Take: Massachusetts District Court Judge William Young delivered some notable lines in his 109-page ruling blocking the merger between JetBlue and Spirit.

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WorldVue Announces Partnership With OpenWiFi

Lodging

HOUSTON—WorldVue announced a partnership with OpenWiFi to enable global deployment of Telecom Infra Project (TIP) OpenWiFi solutions. Through this partnership, WorldVue will integrate OpenWiFi’s open-source technology into its WiFi solutions, allowing for flexibility and the ability to streamline network operations. This is done using TIP OpenWiFi-certified software and hardware, as well as additional hardware from other manufacturers.

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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Cathay Pacific ups the inflight entertainment ante with new Disney partnership

Hotel Management

Cathay Pacific is continuing to deliver on its commitment to provide customers with an unrivalled inflight entertainment experience by bringing them the best of Disney, Pixar, Marvel, Star Wars and National Geographic right at their fingertips with an exciting new collaboration with Disney+. Customers onboard Cathay Pacific flights can now explore more than 100 hours of films, series and documentaries from Disney, Pixar, Marvel, Star Wars and National Geographic, and this includes hours of exclu

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Four months later: An update on New York City’s short-term rental rules

Hospitality Net

Four months after New York City’s restrictive short-term rental rules went into effect, a new analysis of publicly available data reveals no discernible improvement in rental prices or housing inventory in the city.

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Iceland Volcano Eruption Causes Blue Lagoon to Close Again

Skift Blog

Skift Take: The popular Blue Lagoon attraction has closed as a precaution, but early signs are that the volcano's activity may not disrupt Icelandic tourism too much.

Closing 305
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CoStar: U.S. Hotel Performance Reached Highest ADR and RevPAR on Record in 2023

Lodging

WASHINGTON—The U.S. hotel industry posted its highest average daily rate (ADR) and revenue per available room (RevPAR) on record, according to 2023 data from CoStar. U.S. Hotel Performance During 2023 Percentage change from 2022:Occupancy: 63.0% (+0.6%)ADR: US$155.62 (+4.3%)RevPAR: US$97.97 (+4.9%) The country’s occupancy level was its highest since 2019.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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The Prosperous Hotelier: What Topics Does the Book Cover?

Hotel Financial Coach Blog

The Prosperous Hotelier What Topics Does the Book Cover? Purchase on Amazon in paperback, hardcover or Kindle format Complimentary Discovery Call – [link] Video Course Links: [link] [link] Be sure to check out my other services on the links below. On-line Strategic Hospitality Financial Leadership Workshops The 3 Month 1-1 Financial Leadership Mentoring Program Hotel […] The post The Prosperous Hotelier: What Topics Does the Book Cover?

Services 147
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Nikko Style Niseko HANAZONO Accepting Reservations for Next Winter

Hospitality Net

Nikko Style Niseko HANAZONO, the second hotel in Japan under the Nikko Style lifestyle-hotel brand of Okura Nikko Hotels, announced today that it has begun accepting reservations for next winter in advance of the hotel’s scheduled opening in December 2024.

Branding 264
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Airbnb Claims NYC Crackdown Hasn’t Delivered

Skift Blog

Skift Take: New York City's defacto short-term rental ban is harsh. Hopefully, the city will revisit the law to strike a more balanced approach.

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Mike Woodward Names EVP and Chief Growth Officer of HVMG

Lodging

ATLANTA—Hospitality Ventures Management Group (HVMG) announced that Mike “Woody” Woodward has been named executive vice president and chief growth officer. In his new role as a member of HVMG’s executive team, Woodward will lead the organization’s growth and investment team and be responsible for strategies that lead to both third-party management agreements and property acquisitions.

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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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sbe, Marc Anthony form strategic partnership

Hotel Business

International lifestyle hospitality group sbe has unveiled an exclusive partnership with singer, songwriter, actor and entrepreneur Marc Anthony and his company Magnus as new equity partners in sbe. Led by founder/CEO Sam Nazarian, sbe’s new multi-vertical business strategy will focus on growing the brand among Latin American audiences. “It’s an honor to join forces with longtime friend and international superstar Marc Anthony,” said Nazarian. “I have a tremendous a

Branding 126
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Island Hospitality Management Successfully Launches IHM Outdoors

Hospitality Net

Island Hospitality Management is pleased to announce the successful launch of IHM Outdoors, marking the inception of a dedicated division focused exclusively on outdoor and resort hospitality. This encompasses Recreational Vehicle (“RV”) resorts, vacation rentals, glamping and other distinctive outdoor hospitality options. The formal unveiling of IHM Outdoors follows the successful transition of five RV Resorts to IHM Outdoors management.

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Hotel Profits: Here’s What Will Drive Results in 2024

Skift Blog

Skift Take: Both 2022 and 2023 were banner years for U.S. hotels. But owners and operators may face more headwinds when it comes to bottom-line profitability in 2024.

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Uplift Partners With Club Med for Pay-Over-Time Offering

Lodging

SAN FRANCISCO—Uplift announced a partnership with Club Med to provide their guests with the ability at checkout on all reservations to spread the cost of their booking over time. This new payment offering provides customers the ability to reserve an all-inclusive vacation by spreading the cost of their purchase across monthly installments. “Club Med allows guests to craft and plan their ultimate dream vacation, and through this exciting partnership, we are enhancing that experience with [&

Hotels 274
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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How to Build an Effective Commercial Hotel Organization in 2024

Refine

A hotel’s commercial team—revenue management, sales, and marketing—is critically important to the financial health of a property. When working harmoniously, these functions combine to ensure a property is filled with high-value guests while minimizing acquisition costs as much as possible. However, “harmonious” is an unlikely descriptor for many hotel commercial teams. 3 Ways to Build The post How to Build an Effective Commercial Hotel Organization in 2024 appeared first on Revfine.com.

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BluHost Taking Hospitality Financial Management Seriously with New Accounting System Upgrade

Hospitality Net

BluHost is entering 2024 with a new enterprise accounting solution backing its portfolio of select service and ultra-luxury hotels and a mix of fine dining to casual restaurants. José M. Suárez, president and CEO of the Puerto Rico based hospitality management company, selected PVNG by Aptech because of past positive experiences with the company.

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Airbnb Establishes Housing Council to Bolster Short-Term Rentals as Regulators Bear Down

Skift Blog

Skift Take: Airbnb's new Housing Council is designed to help it enhance its posture during regulatory battles, and to engage with communities as a better corporate citizen.

Travel 296
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Hilton for Business Debuts as a Digital-Forward Travel Program

Lodging

MCLEAN, Virginia—Hilton debuted Hilton for Business, a digital-forward travel program that empowers professionals running small and medium-sized businesses to simplify travel management. The global program offers a set of tools to enhance the business travel booking and management experience and provide Hilton Honors benefits to business customers and their employees around the world.

Business 272
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!