Has the ‘New’ Service Culture Become the ‘No’ Service Culture?
Hospitality Net
JANUARY 17, 2024
In my hometown of Barrie, Ontario, I spent some time chatting with some of the GMs of the hotels within our city limits. Most hotels in Barrie are what we would call “limited service”, however, some do offer more than others when it comes to amenities. I asked each GM what type of true service training each employee receives. Their answers were hit-and-miss.
Let's personalize your content