Sat.Nov 09, 2024 - Fri.Nov 15, 2024

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The Importance of Sales Coaching

Anthony Cole Training

There are few responsibilities in life more important than being a coach, whether for a sports team, teaching mastery of a musical instrument, or serving as a sales coach. Consider the impact a coach has on their students: helping them uncover problems, discover opportunities, enhance their approach, improve their skills, and achieve success. This also makes coaching one of the toughest roles, as those responsible for it often juggle numerous other tasks daily, including operational, administrat

Sales 234
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Cendyn and Amadeus Index Reports Highest Rating in Four Quarters

Lodging

AUSTIN, Texas—Cendyn’s Sales Intelligence platform, previously known as Knowland, and Amadeus presented the metrics from the companies’ Hospitality Group and Business Performance Index. For the third quarter of 2024, the Index shows an overall health metric of 107.9 percent year-over-year (YOY), showing the highest overall index rating in four quarters.

Sales 274
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Marriott Starts to Lay Off Corporate Employees

Skift Blog

Skift Take: Now that Marriott International has doubled in size over a decade, it saw an opportunity to rethink its organization and restructure for efficiency.

Hotels 305
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Five Trends Shaping The Hospitality Landscape In 2025

Hospitality Net

WATG, the preeminent leader in integrated luxury hospitality design since 1945, spotlights five emerging trends that will shape Asia Pacific’s hospitality industry in 2025 and beyond.

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Atura Oran Park slated for 2026 opening as construction commences

Hotel Management

Construction is now underway on EVT Hotels and Resorts’ latest urban lifestyle hotel, Atura Oran Park, in Sydney’s southwest. EVT, Greenfields Development Company and Infinity Constructions gathered this week for the official soil-turning ceremony. Slated to open in 2026, the 184-room hotel to meet the rising demand for quality accommodation, conference facilities, and leisure amenities in the area amid rapid population growth and the upcoming Western Sydney Airport.

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SiteMinder: U.S. Travelers Prefer Direct Booking for 2025 Hotel Stays

Lodging

DALLAS, Texas—SiteMinder has released its Changing Traveler Report 2025, which reported that 37 percent of U.S. travelers plan to book their 2025 stays directly, either via a hotel’s website (23.5 percent) or by contacting the property by phone or email (13 percent). This figure exceeds the global average of 27 percent, and rises to 57 percent among those over the age of 60.

Travel 280

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Complying with DMA: Booking.com’s commitment to fairness, transparency, and innovation

Hospitality Net

After months of constructive dialogue with the European Commission, other stakeholders and intense efforts of teams across our business, we reached a major milestone today: our compliance with the requirements under the Digital Markets Act (DMA).

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Star Hotels snaps up Rydges Gold Coast Airport amid ongoing terminal upgrade

Hotel Management

Rydges Gold Coast Airport Hotel has been acquired and settled by Star Hotels, a division of Star Group, Queensland’s largest independently owned and operated pub and liquor retail group. The sale, for an undisclosed amount, follows an exclusive off-market, invitation-only campaign. The airport hotel represents Star Group’s second hospitality investment on the Gold Coast and adds to its expanding portfolio, which includes 50 licensed venues, over 115 retail liquor outlets, and six accommoda

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CBRE: U.S. Hotel Performance Expected to Accelerate at Year End

Lodging

DALLAS, Texas—Despite facing challenges from subdued summer demand and a sluggish third quarter, U.S. hotel performance is expected to reaccelerate in the fourth quarter and extend into 2025, according to CBRE’s latest forecast. CBRE now forecasts a.5 percent increase in revenue per available room (RevPAR) growth for 2024, down from the previously estimated 1.2 percent in August.

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Generation Next: Middle East and North Africa’s Rising Female Travel Leaders

Skift Blog

Skift Take: Skift is honored to present the latest installment of our Generation Next series – this time dedicated to spotlighting remarkable women leaders shaping travel in the Middle East and North Africa — Sarah Kopit Read the Complete Story On Skift

Travel 257
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Cvent CEO Reflects on 25 Years of Innovation & Unveils Three Trends Defining the Future of Meetings and Events at Largest Hybrid Cvent CONNECT Europe Conference to Date

Hospitality Net

Cvent CONNECT Europe, one of the region’s largest meetings, events and hospitality technology conferences, hosted by Cvent, brought together thousands of industry professionals both in-person in London and online last week for three days of networking, education and hands-on technology training. Cvent CEO and Founder, Reggie Aggarwal, opened the conference with a keynote reflecting on Cvent’s 25-year journey and what the milestone meant for its fast-growing European customer base and the industr

Events 236
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Mondrian COO promises ‘entirely new’ hospitality offering at Gold Coast property

Hotel Management

Ennismore’s is gearing up for the Australian debut of Mondrian Hotels and Residences in 2025 with the opening of Mondrian Gold Coast. Located on the beachfront at Burleigh Heads, the new property stands at 24 floors, offering guests expansive ocean and hinterland views. Since its launch in Los Angeles in 1996, Mondrian has established itself as a ‘forward-thinking’ lifestyle brand, led by visionary designers and dreamers.

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Best Practices to Reduce Hotel Chargeback Disputes

Lodging

With both fraudsters and guests engaging in bad behavior, chargebacks are becoming all too common for hotels—to the point where many merchants have given up the fight in combatting them. But now more than ever, hoteliers have the tools to protect and earn back revenue, and it starts with proactive preparation. Missteps can affect a merchant’s bottom line, but easy changes can have a significant impact.

Revenue 285
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Viceroy Bets on Experiences in Overhaul of Luxury Hotel Brand

Skift Blog

Skift Take: Viceroy, a collection of hotels and resorts, has rebranded. It now promises to curate luxury experiences that will be consistently top-tier and locally immersive, from Portuguese beekeeping to glassblowing in Los Cabos.

Branding 245
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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Hyatt to Add Hotel La Compañía del Valle, an Art and Wellness House, in Panama

Hospitality Net

Set to debut in early 2025 as part of The Unbound Collection by Hyatt, this story-worthy hotel serves as the second Hotel La Compañia property to open in the La Compañia Hotels & Resorts portfolio.

Resorts 234
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LHG grows South East Asia portfolio with signing of The Langham, Kuala Lumpur

Hotel Management

Langham Hospitality Group (LHG) has signed its second hotel in South East Asia this year with a Kuala Lumpur property set to open in 2027. The Langham, Kuala Lumpur is a partnership with Artisan Hospitality, a joint venture led by a subsidiary of Singapore’s Oxley Holdings. The luxury hotel will form part of the Oxley Towers KLCC complex, a premium development in the Golden Triangle neighbourhood of the CBD.

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Team Effort: A Holistic Approach to Security for Smaller Properties

Lodging

While “big box” hotels and major resorts often employ dedicated security personnel, the staff budget for smaller properties typically does not allow for those roles, especially with the rising wages brought about by the labor shortage. Thus, building a “security culture” among all onsite staff is even more critical at smaller hotels. Advocating this method is Klaudio Simic, vice president of operations for Practice Hospitality.

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5 Takeaways From the Skift Aviation Forum

Skift Blog

Skift Take: This week’s Skift Aviation Forum was full of intriguing discussions about the current state of the global airline industry and where it’s headed.

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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Accor and ADTIC Announce the Signing of Sofitel Legend Pyramids Giza in Egypt, just steps away from the Pyramids and the Grand Egyptian Museum

Hospitality Net

Accor, a global leader in hospitality, is proud to announce the signing of Sofitel Legend Pyramids Giza, an extraordinary new luxury hotel in partnership with Abu Dhabi Tourism Investment Company (ADTIC). This exceptional property, set to open in late 2027, will be located near the majestic Giza Pyramids and the Grand Egyptian Museum (GEM), offering unrivaled views of Egypt’s most iconic landmarks and a timeless immersion into the country’s ancient heritage.

Tourism 230
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Getaway’s Catriona Rowntree to emcee the 2024 HM Awards

Hotel Management

Australian television presenter and travel personality Catriona Rowntree will take to the stage as the emcee of this year’s HM Awards, presented by Sealy Posturepedic, at ICC Sydney on Friday November 29. Best known for her long-running role as the host of Australia’s iconic travel program, Getaway, Rowntree brings a passion for adventure and cultural exploration and is a respected voice in the travel industry.

Events 130
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AHLA: Hotels Remain Top Lodging Choice for Leisure and Business Travelers

Lodging

WASHINGTON—Fifty-two percent of U.S. travelers are planning overnight trips for leisure in the next four months, and hotels remain the top lodging choice for both leisure (45 percent) and business travelers (59 percent), according to a new survey commissioned by the American Hotel & Lodging Association (AHLA) and conducted by Morning Consult. Sixty-six percent of U.S. travelers are more likely (25 percent ) or equally as likely (41 percent ) to stay in a hotel […] The post AHLA: Hotels

Business 254
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Saudi Arabia Eyes Major Slice of China’s Tourism Market

Skift Blog

Skift Take: As Saudi Arabia targets five million Chinese tourists by 2030, Almosafer (part of Seera Group) plans to help the country tap into one of the world’s largest tourist markets through customized itineraries, targeted marketing, and strategic partnerships.

Market 254
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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Condé Nast Traveller names the Best Places to Go in 2025

Hospitality Net

Condé Nast Traveller, the global authority on high-end travel, has announced the Best Places to Go globally in 2025. The Best Places to Go lists are curated through nominations by expert contributors, highlighting the up and coming places to visit.

Travel 245
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Capstone signs three boutique properties in Rotorua

Hotel Management

The Princes Gate Hotel Group, led by Auckland-based investor Cindy Hao, has appointed Capstone Hotel Management to operate three of its boutique properties in Rotorua. The three signings include luxury properties The Black Swan Lakeside Boutique Hotel and Hana Lodge, as well as the historic Prince’s Gate Boutique Hotel. “We are thrilled to add these boutique Rotorua properties to our management portfolio and drive efficiencies across hotel operations,” said Capstone Hotel Management Founder and

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Atrium Hospitality Shares Graduates of Inaugural WomenRISE Class

Lodging

ALPHARETTA, Georgia—In celebration of National Career Development Month in November, Atrium Hospitality announced the graduation of the inaugural class of WomenRISE, the company’s female hotel general manager development program. WomenRISE kicked off in February 2024 and wrapped up in October of this year. Work is underway to select the next group of future GMs for career development in 2025.

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The Problem With Travel Brand Marketing – And How To Fix It

Skift Blog

Skift Take: An obsession with prestige can obscure the declining value of traditional media. Travel brands need to re-evaluate their comms and marketing strategies.

Branding 257
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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2024 Deloitte holiday travel survey

Hospitality Net

On the surface, this year’s holiday travel season looks a lot like 2023. Our 2024 Deloitte holiday travel survey found that just under half of Americans plan to travel between Thanksgiving and mid-January, with 19% visiting friends and relatives only, and 30% planning to stay in paid lodging.

Travel 245
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Leveraging AI for strategic growth and innovation

eHotelier

By integrating AI thoughtfully with a focus on enhancing human interaction and improving efficiency, hotels can not only address today’s challenges but also pave the way for future innovations.

Hotels 126
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Wyndham Hotels & Resorts Partners With Lafayette Square

Lodging

PARSIPPANY, New Jersey—Wyndham Hotels & Resorts has teamed up with investment firm Lafayette Square to provide diverse hoteliers with improved access to capital. Through this relationship, Wyndham will vet and connect qualified owners with Lafayette Square, which aims to help hoteliers with up to $100 million in combined financing from the firm over the coming years.

Resorts 170
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Goa’s Tourism Drop: Fewer Foreign Visitors, Rising Complaints, and Tougher Competition

Skift Blog

Skift Take: Goa is trying to be about more than just its beaches. However, with low international tourism numbers, it has a lot of work to do to dig out of its hole.

Tourism 242
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.