Sat.Dec 28, 2024 - Fri.Jan 03, 2025

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Quality in the Luxury Hospitality Industry Today

Hospitality Net

As we enter 2025, hospitality continues to follow the mantra that we live in a world governed by rules, or as we refer to them in the industry, standards. While these act as guidelines for hotel employees and provide them with an element of downside protection, they also end up shaping the experience of hotel guests and encouraging conformity.

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India’s Sarovar Expands Global Footprint With Nepal Signing

Skift Blog

Skift Take: As Nepal is ramping up its tourism efforts through religious destinations, MICE and weddings, Sarovar aims to capitalize on the key tourist market: Indians.

Tourism 363
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RIU Hotels & Resorts Offers Upgrade’s Flex Pay Solution

Lodging

RIU Hotels & Resorts announced it’s offering Upgrade’s Flex PayBook Now Play Later Options to its guests. RIU, which is owned by the Riu family, specializes in holiday resorts with over 80 percent of its establishments offering its All Inclusive by RIU service. The partnership gives travelers the ability to spread the cost of their vacation over time and provides RIUs guests with an all-inclusive vacation paid for in monthly installments through Flex Pay.

Resorts 269
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Why Perception and Consistency Drive Sales Performance

Anthony Cole Training

Id like to blame my poor visual perception for my subpar golf game, but the real culprit is my lack of consistency in practice. Im inconsistent. As a result, my performance on the golf course is erratic, with scores ranging anywhere from 92 to 102. I can shoot a 44 on the front nine and a 54 on the back. Dont get me wrongbeing virtually blind in one eye doesnt help with depth perception.

Sales 245
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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6 Game-Changing Sales Strategies for Hotel Pros in 2025

Hospitality Net

Ditch the cookie-cutter approach. Its time to stand out, sell smart, and win big in the year ahead. As someone who lives and breathes the hospitality industry, Ive seen firsthand how rapidly things are changing. From groundbreaking technologies to shifting customer expectations to cutthroat competition, success today requires more than staying the courseit demands innovation, creativity, and a little bravery.

Sales 173
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U.S. Fines JetBlue $2 Million for Chronic Flight Delays

Skift Blog

Skift Take: The fine is the first time the Department of Transportation has charged an airline for constant flight delays.

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More Trending

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The Secret AI Weapon Hotels Should Start Using Now to Anticipate Your Every Desire and Why You’ll Never Stay Anywhere Else

Are Morch

Imagine stepping into a hotel that already feels like home, where the staff greets you by name and your favorite cocktail is waiting in your room. This isn’t just a pipe dreamit’s the alluring reality of hyper-personalized hospitality, made possible by a secret weapon that many hotels are already starting to wield: AI. Unlocking the […] The post The Secret AI Weapon Hotels Should Start Using Now to Anticipate Your Every Desire and Why You’ll Never Stay Anywhere Else appea

Hotels 130
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Rotana unveils plans for Mogadishu Rotana – the first-ever five-star hotel in Somalia

Hospitality Net

Rotana is proud to announce the signing of Mogadishu Rotana, the first luxury hotel development in Somalia, in partnership with Riverside Holding.

Hotels 147
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How Does the Economy Impact Travel?

Skift Blog

Skift Take: Economic issues are never far from the mind of travel executives, and here's a rundown of different ways the state of the economy impacts the industry.

Travel 304
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CoStar: December U.S. Hotel Industry Reports Positive Year-Over-Year Comparisons

Lodging

WASHINGTONThe U.S. hotel industry reported positive year-over-year performance comparisons, according to CoStars latest data through Dec. 21, 2024. Growth was elevated due to the Hannukah calendar shift and the compressed business travel period between Thanksgiving and Christmas. As expected, actual levels were significantly lower than the prior week because of the seasonal slowdown.

Occupancy 173
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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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JLL Survey: Asia Pacific Hotels are on the Path to Recovery, With Different Regional Disparities and Challenges

Hotel News Resource

The Hotel Operators Sentiment Survey (HOSS) 2024/2025 reveals a bifurcation in recovery and growth prospects in Asia, with a generally positive outlook for 2025.

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How Bold Thinking Can Revitalize Hospitality in 2025

Hospitality Net

As we enter the final year of the first quarter of the 21st century, hospitality faces an inflection point. Once driven forward by trailblazers whose bold thinking reimagined guest experiences, many industry participants find themselves fighting the challenge of standing out in a sea of sameness.

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Boeing Touts Progress, FAA Chief Says ‘This Is Not a 1-Year Project’

Skift Blog

Skift Take: The plane maker said it is making progress on numerous safety and quality control initiatives following a rough year that included a major executive shakeup and increased federal scrutiny.

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Atypical Approach: CEO Murray Sets Up Sonesta for Growth With Unique Franchising Formula

Lodging

For Sonesta International Hotels Corporation, 2024 has been a year of significant progress, ranging from robust distribution growth throughout its multi-brand portfolio to the debut of a unified loyalty program to encompass all its brands. The driving force behind the aforementioned areas of progress, as well as its overall atypical approach to franchising, has been John Murray, Sonestas president and CEO.

Branding 290
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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RIU Hotels & Resorts partners with Upgrade

Hotel Business

RIU Hotels & Resorts has partnered with Upgrade to offer Flex Pay, giving travelers the ability to spread the cost of their vacation over time. Were excited to offer this new flexible payment option to our U.S. users on our website, said Juan Campins, VP, digital channels, RIU Hotels & Resorts. With Flex Pay were able to help travelers pay for their stay on their own timeline, making our offerings accessible to more people.

Resorts 103
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The iconic hospitality brand’s first hotel location in Louisiana at Caesars New Orleans is now welcoming guests

Hospitality Net

Today marks the highly anticipated opening of Nobu Hotel Caesars New Orleans, the third in partnership with Caesars Entertainment. The hotel brings the world-renowned Nobu experience to the vibrant cultural hub of New Orleans from the rapidly expanding luxury lifestyle brand.

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Casago to Acquire Vacasa for $128 Million and Take It Private

Skift Blog

Skift Take: Vacasa got hammered in the public markets and needed to go private. Whether Casago and Rootstock have the wherewithal to right the ship is an open question.

Marketing 317
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This Week’s Comings & Goings

Lodging

Grand Hyatt Scottsdale Resort announced the appointment of Stuart Evans as director of sales and marketing. Evans joined the property as it completed a renovation and recently served as vice president of sales at Visit Phoenix. Pendy West Hollywood announced the appointment of Mgeni Mpolo as director of sales and marketing. Mpolo will oversee all aspects of sales and marketing while working on brand awareness and revenue goals.

Sales 162
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Thinking Fast and Slow in the Hotel Industry

Demand Calendar

Lets explore how an over-reliance on System 1 thinking impacts the hotel industry, why the deliberate, analytical nature of System 2 thinking is critical for strategic growth, and how balancing these two systems can reshape hospitality for the better.

Hotels 87
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Minor Hotels Europe & Americas to Debut in the Heart of the Alps with NH Collection Alagna Mirtillo Rosso

Hospitality Net

Minor Hotels Europe & Americas announces the upcoming addition of NH Collection Alagna Mirtillo Rosso to the portfolio of the upper-upscale NH Collection Hotels & Resorts brand in Italy. Located in the heart of the Pennine Alps, the four-star property will undergo a renovation process and officially open its doors under the new brand in March 2025.

Branding 147
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Saudi Arabia’s Push for Affordable Tourism Projects

Skift Blog

Skift Take: Times are changing in the Middle East with the launch of new airlines, unified visas and an all-out entertainment economy.

Tourism 305
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Driftwood Capital Secures Refinancing for Two Hotels

Lodging

MIAMI, FloridaDriftwood Capital has secured $62.5 million in total refinancing for the Wylie Hotel Atlanta and Sheraton Pittsburgh Hotel at Station Square, two full-service hospitality assets in the central business districts of Atlanta, Georgia, and Pittsburgh, Pennsylvania. Funds managed by affiliates of Fortress Investment Group have provided a 36-month, $28.5 million loan at a competitive interest rate to refinance the Wylie Hotel Atlanta.

Hotels 130
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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!

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SMS Marketing Calendar: Key Holidays and Events in 2025

Textedly

Holidays and special events bring businesses the perfect opportunities to create successful SMS marketing campaigns. This 2025 SMS holiday marketing calendar will provide your business with key holidays and events for each month. Well also give you marketing ideas for each holiday that your business can leverage to boost marketing campaigns, engage customers, and increase sales.

Events 76
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Hotel Media Review 2024: What was Hot, and what was Not

Hospitality Net

As with every year since 2011 (almost), I analyze the top headlines in hotel media to see what are the trends that get the most mentions and interest. It is a good way to see what interests the industry the most. Here is the analysis for 2024. (Scroll down to the bottom of the article to see the chart).

Hotels 147
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Accor Bets on Luxury to Close Gap with Marriott and Hilton

Skift Blog

Skift Take: Accor aims to expand its share of luxury hotels by debuting its Orient Express brand this year and fine-tuning its other brands, like Fairmont and Sofitel.

Closing 290
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Charter Holdings Acquires Tru by Hilton Dallas Market Center

Lodging

DALLAS, TexasCharter Holdings and Liberty Hospitality Partners announced the acquisition of the Tru by Hilton Dallas Market Center, marking an addition to their portfolio of hospitality assets. The new ownership also included plans for a renovation of the hotel’s rooftop space. The 152-room Tru by Hilton Dallas Market Center represents a strategic investment for both Charter Holdings and Liberty Hospitality Partners.

Marketing 162
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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

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Marriott International: hotel openings slated for 2025

Hotel Designs

Hotel Designs Marriott International: hotel openings slated for 2025 Marriott International: hotel openings slated for 2025 From the shores of Lake Como to the caves of Cappadocia, the Marriott pipeline for 2025 promises to deliver some hot hotel openings, punctuated by elegant interiors and destination-driven design… While hotel opening dates and brand pipelines are notoriously unreliable, with Q1 often sliding seamlessly into Q3, it is always reassuring to see a list of exciting new deve

Hotels 105
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Let’s Play 20 Customer Experience (CX) Questions – Part TWO

Hospitality Net

This week, Im tackling the answers to 10 more of the 20 questions I answered last week. (Heres a link to the article that featured the first Ten Customer Experience questions and answers.) Are you ready? Lets go!

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We’ve Done Revenge Travel and Normalization. Here’s What to Expect in 2025

Skift Blog

Skift Take: The traveler is our north star for navigating the complexities that 2025 will bring to travel. Thankfully, consumers tell us travel is a top priority, setting an upbeat tone for the year to come.

Travel 290
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NewcrestImage Converts New Jersey Hotel to Homewood Suites Brand

Lodging

A 150-unit, five-floor, all-suites property in Parsippany, New Jersey, has been converted by NewcrestImage and is operating under the Homewood Suites by Hilton brand. The company acquired the hotel in June 2022 under the Sonesta ES Suites brand. We dont just see properties as they are but rather as what they can be, said Mehul Patel, managing partner and CEO of NewcrestImage.

Branding 162
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.