Sat.Apr 15, 2023 - Fri.Apr 21, 2023

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Trains, Not Planes, Are Increasingly Business Travelers’ Preferred Choice in Europe

Skift Blog

Skift Take: Higher airfares between European hubs and lower carbon emissions are behind a significant shift to trains, with the trend likely to continue for the rest of the year as more rail operators begin competing across borders.

Business 355
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MCR’s Morse Urges Hotel Owners To Push Rate, Cut Out OTAs

Lodging

Referring to AAHOA as the “greatest American dream story,” Tyler Morse of MCR delivered a keynote during AAHOACON ’23 in which he offered plenty of business advice for association members on everything from rate strategies to dealing with disruptors. Morse, who is CEO of MCR—one of the largest owner/operators in the U.S. lodging industry—began by imploring hoteliers to push rate.

OTA 284
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Vista bolsters executive team with addition of two key roles

Hotel Management

Vista Hospitality Group has added two new positions to its executive team as the company prepares for future growth. Jordan Rodgers has been named Regional General Manager while Stuart Nielsen has been appointed to the position of Head of Growth and Development. Rodgers will oversee Vista’s mid-market to luxury hotel operations including Next Melbourne, Ink Melbourne, voco Brisbane, Hotel Indigo Brisbane and The Sebel Canberra along with the collection of Sage and Country Comfort properties arou

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Global Design Achievements Celebrated at Exclusive LIV Hospitality Design Awards Ceremony in Budapest’s Iconic Venue.

Hospitality Net

The LIV Hospitality Design Awards celebrated the winners of the 2020 – 2021 and 2022 editions at an exclusive ceremony held on the 14th of April 2023 in Budapest, Hungary. The event was a momentous occasion to recognize and honor the exceptional achievements of hospitality design professionals from all corners of the world. The stunning Four Seasons Gresham Palace, known for its rich cultural heritage and Art Nouveau architecture, provided the perfect backdrop with its luxurious blend of Hungari

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Don't Let AI Pass You By: The New Era of Personalized Sales Coaching & Development

Speaker: Brendan Sweeney, VP of Sales & Devyn Blume, Sr. Account Executive

Are you curious about how artificial intelligence is reshaping sales coaching, learning, and development? Join Brendan Sweeney and Devyn Blume of Allego for an engaging new webinar exploring AI's transformative role in sales coaching and performance improvement! Brendan and Devyn will share actionable insights and strategies for integrating AI into coaching and development - ensuring personalized, effective, and scalable training!

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Expedia Group’s New Loyalty Program Will Have Fans and Critics

Skift Blog

Skift Take: In an era of blended travel, meaning tacking on a weekend vacation rental to a business trip in a hotel, Expedia's new loyalty program would be flexible enough to accommodate this sort of trip mashup.

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Owner-First: Update on Wyndham’s Women Own the Room and Programs That Support Franchisees

Lodging

Speaking with LODGING at AAHOACON 2023, Wyndham Hotels & Resorts’ executive vice president and chief marketing officer, Lisa Checchio, provided an update on Wyndham’s initiative to support hotel ownership by women through its Women Own the Room program, which she said, fits in with Wyndham’s “owner-first philosophy.” She also described other ways Wyndham’s marketing team is supporting franchisees, including boosting labor retention by enabling guests, who may not be carrying cash, to t

Resorts 278

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Does opportunity knock for hotel investors?

Hospitality Net

Investors have been waiting in the wings of the hotel sector since the start of the pandemic, certain that there would be bargains to be had in the form of distressed assets. In the event, government support and understanding banks (we understand banks don’t want to find themselves owning hotels) kept everyone in business.

Events 246
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ChatGPT-Powered Travel Planning Chatbots Spur Entrepreneurs to Get in the Game

Skift Blog

Skift Take: With the energy going into some of these travel planning assistants, how long before travel agents are out of jobs? Probably not tomorrow, but what about in a few years?

Travel 326
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Hotels Grab Opportunity for F&B Profits, Guest Satisfaction Through ‘To Go’ Markets

Lodging

As hotels continue to move away from traditional full-service food & beverage outlets in the wake of the pandemic, Grab & Go markets or food pantries have emerged as the ‘go to’ for today’s guests. Hotel companies and brands alike have identified these options as the best way to meet the changing demands of time-starved guests with the food items they crave.

Market 278
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Hyatt Regency Sydney opens exclusive club space

Hotel Management

Hyatt Regency Sydney has introduced a new Regency Club for loyalty members and select guests on the 11 th floor of the hotel. World of Hyatt Globalist, Lifetime Globalist members and guests who book a Regency Club room or suite will have access to the club space which offers complimentary continental breakfast, evening canapés and beverages, as well as exclusive check-in and a dedicated concierge service.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Metaverse 101 for Hoteliers: A Step-by-Step Guide to Embrace the Future of Hospitality

Hospitality Net

As advancements in virtual and augmented reality technology, blockchain, and Web3 continue to shape our world, the idea of a metaverse is becoming more of a reality. For those unfamiliar with the workings of the Metaverse, it can be daunting and perplexing. However, it presents many opportunities for hoteliers and other entrepreneurs, and it is essential to navigate this new frontier and kickstart its business potential.

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The Short-Term Rental Challenge Remains as Demand Outpaced Supply in 2023

Skift Blog

Skift Take: Slower supply growth and high demand aren't always necessarily bad, quite the opposite: They translate into high occupancy rates, and more revenue per booking.

Occupancy 306
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Peachtree Group Appoints Jarred Bussert as Vice President, Information Technology

Lodging

ATLANTA—Peachtree Group announced the appointment of Jarred Bussert as vp, information technology. In this newly created role, Bussert will be responsible for all aspects of the company’s IT infrastructure, including all business applications, information security and data integrity. “Jarred’s experience and achievements demonstrate his commitment to supporting business strategies with technology infrastructure,” said Greg Friedman, Peachtree’s managing principal an

Business 272
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La Vie to introduce YOO luxury and lifestyle hotels to Phuket

Hotel Management

L a Vie Hotels and Resorts has signed an agreement with YOO, the renowned international interior design and lifestyle group, to bring two of their flagship hospitality brands – the upper upscale YOO2 Hotel and luxury By YOO villas to Phuket. This signing follows last year’s announcement in Australia that YOO will make a play in Melbourne, after La Vie secured the exclusive rights to bring the brand to the Pacific.

Dining 246
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Diving into Diversity: Decoding the Foundations of Inclusion in Hospitality Talent Acquisition

Speaker: Lauren Fernandez - CEO & Founder, Full Course

Companies all over the world, including Marriot International and Hilton Worldwide, are aware of the value of including DEI in their talent acquisition strategy. However, despite these initiatives, there is still plenty that the hospitality sector can do to promote DEI. When comparing the hospitality industries in India, Iraq, the UK, and the US, you will see that there is a consistent underrepresentation of persons from different ethnic, gender, and disability origins across all levels of the i

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New Brand: Hyatt Studios - Hyatt’s First Upper-Midscale Brand in the Americas

Hospitality Net

Hyatt Hotels Corporation (NYSE: H) today announces plans for Hyatt Studios, the newest addition to Hyatt’s portfolio of brands. The brand, which marks Hyatt’s entry into upper-midscale lodging in the Americas, was conceived through direct collaboration with hotel developers and listening closely to the needs of target guests. The announcement is supported by signed letters of interest in development agreements from multiple developers for more than 100 Hyatt Studios hotels, with construction exp

Branding 263
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Boutique Hotel Brand Wayfinder to Ride Experiential Hospitality Wave in Waikiki

Skift Blog

Skift Take: The up-and-coming boutique hotel brand Wayfinder is expanding its portfolio with a new Waikiki location. They’ll face steeper competition in Hawaii compared to its first property in Newport, Rhode Island, not to mention it will be the brand’s biggest hotel yet.

Branding 304
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Hyatt’s Newest Brand Hyatt Studios Continues Transformational Growth and Expansion

Lodging

CHICAGO—Hyatt Hotels Corporation announced plans for Hyatt Studios, the newest addition to Hyatt’s portfolio of brands. The brand, which marks Hyatt’s entry into upper-midscale lodging in the Americas, was conceived through collaboration with hotel developers and for the needs of target guests. The announcement is supported by signed letters of interest in development agreements from multiple developers for more than 100 Hyatt Studios hotels.

Branding 264
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Video: United Airlines adds Australian, New Zealand routes in largest South Pacific expansion in history

Hotel Management

United Airlines is going big on flights Down Under, announcing the largest South Pacific network expansion ever to and from the continental United States, with new destinations, additional routes and the upgauging aircraft to Australia and New Zealand. The move from United, taking effect from the fourth quarter of 2023, will see the carrier operate 66 flights per week between the United States and Australasia, the equivalent of 40% more services from the United States to Australia and New Zealan

Services 246
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A Buyer’s Guide to Future-Proofing Your Restaurant Tech Stack

The race to 100% digital is on. With the restaurant industry still in the early innings of its digital transformation, brands need an airtight strategy when it comes to building out their tech stack. Download the buyer’s guide to learn where to prioritize your efforts and get the most out of every investment.

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Portsmouth, NH Shakes off Pandemic-Era Rust & Shows Promise for Future

Hospitality Net

Situated midway between Boston and Portland, picturesque Portsmouth features a waterfront downtown with a growing hotel market. This article serves as a primer on the market’s history, recent performance, and outlook.

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Airbnb’s Rethink On Experiences Again: A Strategic Decision or a Step Back?

Skift Blog

Skift Take: Connecting people with host experiences unique to the destinations they visit fits snugly into the Airbnb brand. But the scalability of these experiences is in doubt and the strategy for moving ahead has not been publicly communicated.

Branding 293
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Lodging’s Legal Environment: Two Cases That Illustrate the Vital Importance of Reasonable Care by Hotel Management

Lodging

Hoteliers understand that they work in an environment fraught with legal implications, multiplied by myriad municipal, state, and federal statutes and regulations. Large hotel companies employ risk management professionals focused on safeguarding people and assets. They know that, while enterprises are not insurers of the safety of guests, hospitality operators have a legal duty to exercise reasonable care to provide hazard‑free premises for guests and staff.

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Accountability – The 14-Letter Dirty Word for Many Sales Organizations

Anthony Cole Training

Accountability in an organization is kind of like the old country song by Joe Diffie: Prop Me Up Beside the Jukebox (If I Die).

Sales 218
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Beyond the Basics: How to Develop and Retain a Top-Performing Sales Team

Speaker: Brendan Sweeney, VP of Sales at Allego

Maximizing sales rep performance is no easy task. 📈 Traditional sales training methods focus heavily on the first few weeks in the sales role. Companies dedicate time, resources, and budget to onboarding new hires, only for them to forget what was learned in those first few weeks, lose motivation, and struggle to come to grips with their role.

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HCN Showcases NEW Navigator 2.0 Tablets at BITAC Operations Conference in San Diego

Hospitality Net

This week hoteliers representing prominent hotels, resorts and management groups across the nation converged at the Rancho Bernardo Inn in San Diego to attend BITAC® Operations, a two-day interactive conference filled with education, relationship-building, and uninterrupted private meetings between buyers and sellers of hotel products, amenities and technologies.

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IHG’s Six Senses Considers Global Membership Club With Luxury Theme

Skift Blog

Skift Take: Six Senses CEO Neil Jacobs would like to multiply consumers' encounters with his brand beyond occasional hotel and resort stays. A potential paid membership product would let luxury travelers hop among new clubs, building on a model Soho House has popularized.

Consumer 284
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Opportunistic Outlook: Mehul Patel on NewcrestImage’s Acquisition Strategy

Lodging

In 2022, NewcrestImage acquired nearly 90 hotels. Managing Partner and CEO Mehul Patel expects to top that number in 2023. To date, the Dallas, Texas-based company is well on its way to acquiring 100 properties this year: In March alone, NewcrestImage announced two joint venture (JV) acquisitions with Phoenix, Arizona-based Hospitality Capital Partners (HCP), adding a 16-hotel portfolio spanning nine states and an 11-hotel portfolio spanning seven states.

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Designer dining: The Langham brings a touch of Bulgari to afternoon tea

Hotel Management

The Langham, Gold Coast has teamed up with luxury Italian label Bulgari to put a designer spin on its afternoon tea experience. Throughout the month of May, the hotel’s Palm Court restaurant will serve up afternoon tea featuring desserts inspired by Bulgari’s famous designs including its classic Serpenti Forever top handle bag – a collection that celebrates its 75th anniversary this year.

Dining 147
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Marriott International Signs Another Milestone Agreement With Vinpearl in Vietnam

Hospitality Net

Marriott International, Inc. today announced that it has signed agreements with Vinpearl, Vietnam’s largest hospitality and leisure chain, for an additional seven hotels and resorts, comprising more than 2,500 rooms. These seven hotels add to the eight hotels announced in 2022, when Marriott first entered into agreements with Vinpearl. With today’s announcement, Vinpearl is expected to be Marriott’s largest owner in Vietnam with 15 hotels and resorts.

Resorts 246
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The U.S. Hotel Sector Has Seldom Seen Better Days

Skift Blog

Skift Take: CBRE surveys recent performance metrics for U.S. hotels and finds the national figures are better than average on most counts. Plus, other highlights from this week's news in hotel deals and development worldwide.

Hotels 296
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BWH Hotel Group Fortifies Commitment to Portfolio-Wide Environmental and Social Responsibility

Lodging

PHOENIX, Arizona—BWH Hotel Group is doubling down on its commitment to environmental and social responsibility across its global portfolio. Alongside its engagement with the Sustainable Hospitality Alliance, BWH Hotel Group has created a global sustainability strategic initiative, called “Because We Care,” which will focus on three pillars: earth, people, and community (EPC).

Hotels 246
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Qantas ups sustainability ante with new major initiative

Hotel Management

Agricultural by-products including sugarcane will be turned into jet fuel through investment from the Qantas Group , Airbus and the Queensland Government, at a Queensland biofuel production facility. The Qantas Group and Airbus will jointly invest AU$2 million of an initial AU$6 million capital raising, with the Queensland Government contributing AU$760,000 and other Australian and international institutional funds providing additional funding.

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Beyond The Meeting Room: Luxury Magazine Resource

Escape into a world of luxury and dive into the future of tech, fun takes on the American pastime, and many inspirational individuals. With engaging reports on fashion, food, travel, finance, sports, and more, download now and enjoy the read!